18-06-2025 3:14 PM
I had an old ebay account used a lot in the 2005-2015 period but less so after, then I lost access to the email account used on it and replaced my pc. I now can't work out how to access the account as I don't have passwords saved and didn't have twin factor authentication although I am still at same address and with same phone number and personal details. Anyone got any idea how I regain access to the old account? Thanks
18-06-2025 3:24 PM
When you log in there is a ' Forgotten your Password' link just below where you need to enter your password.
Click on that, answer some security questions correctly, and you will be sent a new password through your email or eBay messages.
18-06-2025 4:11 PM
18-06-2025 6:22 PM
If you don't have access to the email address you can't get the account back.
18-06-2025 6:27 PM - edited 18-06-2025 6:28 PM
I would think that Ebay would have closed your account if it had not been used for 10 years.
They don't automatically close dormant accounts, they would usually email you to say your account was not being used and was in danger of being closed.
If you didn't reply - which you wouldn't with no access to the email account - they would probably permanently close the account.
21-06-2025 9:24 PM