return of sale

hi

i sold some sandals on 20/4/2018 have had a message from the buyer if she can return and have a refund firstly it states on my profile returns not accepted secondly there is nothing wrong with the sandals apart from they dont fit her they are a size 5 were sold as a size 5 and the buyer is a size 5 therefore i havent mislead or mis sold in any way shape or form so do i have to issue a refund?

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