refund won't work

[tiflippanc_0]

I'm trying to refund a buyer, but it says "Your refund did not go through. Please add a payment method to refund the buyer."  But I don't know how to do that.

[tressygirl]

Add your payment methods here,  preferably use a laptop / PC and not the app to do this:

https://ppcapp.ebay.co.uk/myppc/wallet/list

@tiflippanc_0 

[tiflippanc_0]

I went there and gave them my card number etc, though I know they had it already because I just bought something on eBay with it, but it still won't work. When I try to refund it says  "Please add a payment option" and if I click on that nothing happens to allow me to add an option. So then I try to refund and it says "Your refund did not go through. Please add a payment option to refund the buyer."

[tressygirl · Accepted solution]

You need to contact Customer Services,  they have full access to your account and can help you here.

It's an automated service now,  so wait until 9 a.m. when lines open for live agents,  and hopefully you'll get Dublin to answer.

Contact them with the link below,  for a Call Back.  

https://www.ebay.co.uk/help/eua?id=5190

@tiflippanc_0