refund not being paid

[darknight1945]

Hi Folks ,

first time using this forum ans near impossible to contact ebay

in a nut shell i purchased a lawnmower last December from a seller  who advised it was as new and in all working order

I was having my garden landscaped and obviously i did not need a lawnmower in december but wanted one for spring ready for my new lawn to be cut- when i went to use the mower in march it was not working and some parts were missing - i contacted the seller, and he has offrered to refund me but he says he cant , he has tried everything to avoid refunding me .. i contacted paypal and they refused my claim as it was over 3 months ... i am about to take the seller to the small claims court , but i just wanted to ask if i had any other alternatives ... seller will not reply to any of my messages .. and i think its morally wrong that he has taken my money and not offered to repair or replace it ... what should i do ? basically accept i have lost my money .. surely that cannot be right ? thanks in advance

[tressygirl]

You cannot report this to eBay as they do not offer warranties or guarantees on items, just that they are just as described on receipt.  If they are not,  a buyer has 30 days under eBay's 30 day MBG,  Money Back Guarantee policy,  to return the item for a full refund.

If you bought this from a Private seller you are too late to claim a refund.  Not sure if your payment provider would help with a refund seeing you had the item for 4 months and purchased second hand ?  Worth a shot,  nothing to lose.

If purchased from a registered UK business, who offered a guarantee and is now not upholding this,  then turn to Citizens Advice for your next steps,  if you wish to take this further.

@darknight1945