eBay Help
Member To Member Support
The place for eBay buyers and sellers to ask Community Mentors questions about buying and selling on eBay.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Start a conversation

Seller News: October 2025

Read the latest updates to streamline your selling experience.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

Play Pause

Forum Posts

Start a conversation

How to solve wrong postage label

Recently start to sell for first time on eBay and have made the mistake of chose wrong letter size . I have paid for new postage and updated the tracking number how do I get the parcel release to the customer

Resolved! Buyer changed mind again and again

Hi everyone, I need some advice, please. A buyer purchased my item yesterday. Today, after I had already paid for the postage, they requested to cancel the purchase. I accepted their cancellation request and cancelled the postage label. As a courtesy...

Unable to buy Tool blades

Today I wanted to buy some multi tool blades for my Makita power tool for a job I have to do. Only to find that this is not allowed, unless I can prove my age by means of a Credit Card. NOT a debit card.As I don't and never will use Credit cards, bot...

Global Shipping.

Hi everyone. Sold an item to a USA buyer but e-bay in their wisdom only supplied them with Royal Mail labels. Despite various attempts, I could not specify Evri , and as the item is 75cm long, it's past Royal Mail's 61cm limit. Can I send the item, w...

Simple Delivery - not so Simple

I am a private seller and have sold around 20 or so items this year, all £20 to £30 range and have had no problems with Simple Delivery, in fact up until now have quite liked the way it works. Last week I listed one of my rings for £180 and it sold t...

User avatar by • Contributor
  • 127 Views
  • 5 replies
  • 0 kudos

fraud

Hi. I was scammed on eBay!!! They sent me the wrong item!!! They ripped me off!!! The item is in poor condition. I tried to return it through Royal Mail, but the seller didn't leave an address!!! I need help!!! I want my money back!!! The seller does...

IMG_2785.png

Simple Delivery Refund

HelloA simple delivery package has been lost by Evri. My buyer opened a case for package not received. They have now been refunded, however the amount has been deducted from my funds. I was under the impression Ebay refunded when using simple deliver...

Bought a iphone for my grand daughter

Hi bought a new iPhone pro max on the 31st, tried to contact seller twice, no proof of postage. I know my money is save. But you can not get sense out of pick a choice and continue. I don't want to wait another 7 days to open a request I want my mone...

Resolved! Book download - is it safe?

I have never bought a book download before but I decided to buy the item below. Is it safe to use? The item number is 406290613901. The book is "Invasion by Frank Gardiner". I have received a link directing me to download audio and a PDF from pcloud....

not my photo on listing

I recently listed an item and had an offer. But when I re-checked my listing I noticed an extra photo after mine. I do not own this item, I have no photo of it to even upload, I have no clue where it came from (or when, as it was not on my initial li...

Auto relist

Hi - wondering if anyone can answer a couple of questions on the auto-relist: States Ebay will relist up to 8 times - after the 8 times what happens? do it continue to be relisted but charged? or does it need to be a manual relist? Is there a way of ...

I want to re open a return request as previously selected incorrect type of return but unable to now

I have just recd my order but need to replace it as wrong item ordered, I raised a return but chose for courier to return from home address, but after thought it would be better to take it to the post office, but now I am unable to raise a return as ...

e-Bay credited my account

Hello,e-Bay credited my account due to me being charged for a re-listing when the purchaser asked for the sale to be canceled. It was only a small amount, around £30.00, so I left it sitting on my account. Several days later, it disappeared from my a...

User avatar by • Contributor
  • 69 Views
  • 3 replies
  • 0 kudos

Defective product

I just received a message from eBay informing me that Item details: 375565763516 - 5/7L Electric Dough Mixer Home Auto Kneading Dough Maker with Ferment Function has been reported by UK Trading Standards for not being compliant with the Electrical Eq...

Sellers not updating stock

So I have bought the same colour skirt from six sellers - waiting over a week, item not delivered, notify seller, receive a refund. Same procedure each time. I've contacted a couple of the sellers to ask if they have the item in stock and no, sorry, ...

Postage Policy / Rate Table Problems

I can set up a Postage Policy using flat rate prices for UK and overseas shipping. No problem. However when I make a Postage Rate Table for overseas shipping, and select this rate table within the Postage Policy, I receive the following error message...

Guaranteed purchasers

It seems that non uk sellers do not uphold guarantees and ebay take no action once the purchase is more than 90 days old. Are ebay liable for allowing companies to advertise guarantees which are not upheld? Do platforms have guarantees?

listing template

i designed my listing template couple of years ago. I just happen to restart my ebay shop and edit my listing template. however i do not know where is exact link where you can EDIT your listing template? after long years i dont know where i did it or...

Request for Final Review – Long-Time Seller Account Restricted Due to Unavoidable Circumstances

Hello eBay Community,I’ve been an eBay member since 2012 with over 900 positive feedbacks and a long history of honest selling. Unfortunately, in October, my account “sehar_2012” was permanently restricted from selling after some temporary issues.Dur...

PO Box nonsense

I am a buyer and I was unable to buy items twice now as I get nonsensical automated message that the Seller does not post to a PO Box. My address is Post Office Cottage and it seems I can no longer purchase items on ebay as it automatically generates...

Listing wont move from draft to acive

I have an item for sale that wouldn't let me change the price so ended the listing. Chose to relist the item with a new price but it will not move from drafts. No errors, no account restrictions that I am aware of, nowhere near selling limits. Item c...

Ebay lost my watchers

I sold a 'collection only' item. 2 hours later the buyer cancelled and eBay relisted the item.Prior to sale I had over 20 views and 14 watchers.When relisted those existing views and watchers disappeared and I had to start again.Why isn't a relisted ...

Shop

Can someone please explain to me why when I first decided to open a basic eBay shop it was 27 pound and now that I've decided to close it this month it's went up to 32.50 how does that work

Faulty item

I received an email from purchaser recalling the item but do not post but to dispose of item as it was dangerous how do I get a refund

Problems with wrong currency on selling!

As a UK citizen, I am trying to list a number of items to sell. Having completed all the drafts, some of the items have come up in pounds but several are showing listing in dollars and will not allow me to convert back to pounds. How can we do this ?

About item location policy

As i am living in uk i hav just chated with a suppplier but he is in china and will ship items from china..As while listing item i saw the option for changing item location can i mention item location as china as my supplier will ship it from china

Vat

Recently purchased an item from Germany sent via post to uk , the item is valued at less than £135 , but I have still been charged Vat ? Why ??

problems with a return

I recently sent a set of 6 spoons, well over 50yrs old to a buyer. She wants her money back as "all the spoons are damaged" I have just received them back by post, and they are all in good order, as per the original photograph. The photographs from t...

User avatar by • Contributor
  • 118 Views
  • 1 replies
  • 0 kudos

returned items from customs in Denmark

I only randomly have to send parcels abroad, I sell books so they're not excessively large. I sent one to Denmark (22/09/25), Royal Mail tracked & signed, with a correct CN23 customs form as it was valued under a tenner. It arrived back today (28/20/...

Trying to list an item

I was listing an old pen knife and I got his message This item is not permitted under the {URLO}. Please do not relist. it wound allow me to list it. quite annoyed as I’ve spent a lot of time cleaning it up and photographing it, then researching it a...

User avatar by • Contributor
  • 111 Views
  • 3 replies
  • 0 kudos

Manually Enter Tracking Number

eBay has provided me with 3 different instructions as to how to manually add a tracking number. None of which work. I did not use eBay postage or label. I simply want to mark as despatched and add the tracking number.Getting very frustrated.

Ebay selling and Me

Am selling on here for the first time in ages....In creating 2 listings I've come to understand why when I'm using eBay as a buyer it has become so difficult to find what you need locally with foreign sellers being prioritised over UK sellers. AI alr...

User avatar by • Contributor
  • 124 Views
  • 1 replies
  • 1 kudos

Counterfeit items

Ive brought a north face brand new tracksuit and it's turned out to be an obvious counterfeit item. I've contacted Ebay they don't care they just say return for a refund. Which i get why but I just dont see why they think it's okay to just return to ...

Counterfeit purchased

I purchased a (supposedly) Tiffany necklace for my granddaughter for Christmas, it arrived with all packaging of Tiffany. The necklace was in a heat sealed bag as it was for a present I did not open it. I ordered another one from a different seller o...

Parcel never delivered to my address

Has anyone ever experienced a situation where the parcel was delivered to the wrong address and a refund was never given by eBay. According to the courier company proof of delivery, the delivery was made to a wrong address in the same postal code are...

Not purchased deliveries

I have received two parcels, one containing 1 fake polo beanie hat and the second parcel containing 2 fake polo beanie hats. Can anyone enlighten me as to why this is happening. I 100% have not ordered or purchased anything like this before. No money...

Resolved! Watch

So I buy a watch from a seller and first he told me around 10 working days, he then message me saying it's posted and on its way so 3 to 4 days, but my eBay is saying paid not sent out, no tracking, so I cancel it yesterday and he denied it and said ...

Multi-variation listings make it near impossible to find products for the cheapest available

Can any one help please.Ebay make it impossible to find the cheapest price for individual items when they are part of a muli-varition listing where search results and shown as a range. So most sellers include a pointless, very cheap item so they are ...

Random offer

A company has sent an offer I didn’t ask for. Usually you can delete these. This seemed to delete from notifications page. It still shows in the bids and offers though? any idea how to get rid of it?Thank you

User avatar by • Contributor
  • 270 Views
  • 4 replies
  • 0 kudos

Changing delivery method after sale

I have just sold something and it's listed as me paying for delivery (which I am happy to do). Although the item is fairly small, it is expensive and I want to send my Royal Mail Special Delivery (and I am happy to pay for this). However the simple d...

Auto Reply Messages

I have been looking for an out of office hours auto reply message setting and can not find anything except the time away auto reply for long periods like holidays. As a business, I don't want to be answering messages at the weekend or evening and cus...

Extra UPS charge.

I ordered a radiator from a company in Germany that said shipping to the UK was free, but now UPS are asking for £26.00 before realising package. Any experience of similar?

Simple Delivery chose Evri but I used Royal Mail. How to mark as dispatched?

I forgot to opt out of Evri as a courier for Simple Delivery. Done now, but mean time, I sold an item and eBay says to dispatch via Evri. I've posted via Royal Mail but have no way to upload tracking information or mark as dispatched. I've sent the b...

User avatar by • Contributor
  • 125 Views
  • 4 replies
  • 0 kudos

Unhappy with ebay policy

Does anyone know how to raise a formal complaint with eBay?I have a complete farce of a situation and call centre "supervisors" telling me it is not possible to escalate a complaint past the level of the AI complaint form!I have had two centre staff ...

Evri is failing to deliver to Post Offices, choosing Click & Collect on eBay purchases. *bleep* & why!!?

How many of you have chosen Click & Collect to the Post Office w/ Evri being the only option, and packages have not been delivered??? Since 21st, and starting 12th/13th, Oct 2025 etc. North West London; Brent, Westminster etc. Tracking on eBay says t...

User avatar by • Member
  • 152 Views
  • 1 replies
  • 1 kudos

Selling

Hi recently sold some alloy wheels on eBay not understanding how eBay works now thought they had been paid and buyer contacted me to arrange collection i told him that I would leave them outside he picked them up at the agreed time as seen on my CCTV...

Resolved! Purchased item for collection only, no response at all from seller, paid via paypal, what can I do?

I used note to seller at time of purchase asking about collection. I sent a message saying the same the following day and again two days later. Later that day I decided to try to cancel the order based on the item not being received (I couldn't see a...

User avatar by • Contributor
  • 301 Views
  • 4 replies
  • 0 kudos

Seller isn’t sending the order

Hello, community. I need your help. I ordered a collection of clarinet books for 130€. I have been waiting for almost a week now and the seller, hasn’t replied to any of my messages, send the order or atleast prepare it. Have you been in a situation ...

signing in

any help please, ive a few items for sale on eBay and everything going fine until my apple laptop ask me to clear my laptops history, now eBay is saying i haven't got an account so i can't see anything im selling or if there are any bids.

Ebay postage list package

I have an issue, an see any way to resolve. I posted an item using eBay postage label, all good, but the revived an email saying that the ebay postage has an issue on their end, and the item will come back to me, to resend. However it hasn't come bac...

User avatar by • Member
  • 109 Views
  • 1 replies
  • 0 kudos

Large Letter to the USA

I seemed to be blocked from using Royal Mail Postal System to the USA which is only £8.50 Large Letter . For the same size its Over £17.00 to send via GPS is there any way out of this

Ordered an iPhone and it has not been delivered.

I bought an iPhone in September but it was not delivered eventually got a refund from eBay. Bought another iPhone in October - the same thing has happened. The tracking details says it is still at the sorting office. Still waiting for a refund. This ...

Reporting counterfeit items not working

Recently there has been an explosion of counterfeit bullion silver bars appearing on Ebay, there is even a section 'counterfeit bullion' to use on the not allowed items, some counterfeits are blatant with the sellers having .999 silver bar in the tit...

User avatar by • Contributor
  • 397 Views
  • 5 replies
  • 0 kudos

My item says delivered and eBay have closed my case yet it hasn't arrived and the image is of office

My item says delivered but it hasn't been. eBay have closed my case saying it's delivered how can I appeal it? The image on royal mail is a desk at their serting office as there's multiple items in the image?? I've clicked on submit appeal on the app...

Combined Postage

I have a buyer saying I combine postage on their purchases. Having listed via the eBay app I can not find a way to do this. When I try eBay says items managed by them for postage is not allowed to be invoiced. Does anyone have a resolution to this?

Item withdrawn from sale.

Hello. I received an email from EBAY stating that the item I bought had been withdrawn from sale (it may pose a security risk). I was advised to contact the seller, which I did. The seller replied that EBAY had sent this message to all of the seller'...

Global shipping programme

I sold an item to a buyer in Spain. I used the global shipping programme. The item arrived at and dispatched from the ebay hub. Delivery in Spain failed. Buyer requested a refund. I thought that sellers were protected against loss once the item had d...

Warranty - problem with seller

Hi,I bought an alternator for my car on the 27th of August — a refurbished one from an eBay seller, with a one-year warranty. I also had to send my old unit back to the seller. Unfortunately, after 3–4 weeks, the alternator stopped working. I got in ...

I've just by mistake cancelled a returner

I've just cancelled a return by mistake & the system will not let me reopen the return,I have contacted the seller as still under the return period explaining this, I'm going to print the label and return tomorrow. Hopefully I will get my money back.

User avatar by • Contributor
  • 248 Views
  • 3 replies
  • 0 kudos

Postage

Hi, When i post a golf club it only gives me a shipping option of dhl bulky delivery that is a home pick up. I used to always drop off for parcelforce 24 befor this simple delivery nonsense. Any help? Thnx

Payment

I recently made a purchase, received a message that my payment had failed, could I please pay again. Checked bank account details payment had been taken, contacted vendor they had received payment. Has anyone else had this issue?

Postage

Hi, there seem to be a problem on delivery on an item I have sold, item number is 396743996096, I posted the item an buyer has no received the item, looking at tracking it says there has been an attempted delivery, I have explained this to the buyer ...

Why didn't a buyer receive my reply to their question? They then left negative feedback for no reply

The buyer received the item, but sent me a message saying there was no paperwork. The listing didn't include any paperwork which I explained in a reply. I then received negativefeedback for not replying. I n the message thread was a note from ebay "Y...

User avatar by • Member
  • 269 Views
  • 1 replies
  • 0 kudos

Problems relisting

Having problems with my relisting as every time I want to relist an item a message comes up saying 'Add at least 4 photos. Buyers expect to see photos of all angles and defects'. I then have to take more photos to upload which can be a pain. I though...

Additional £1 charged separately

I've been charged an extra £1 by ebay when buying items. I have just noticed 2 extra payment of £1 after buying 2 separate items on ebay in the last two days.This was not a charitable donation.I've reported this to ebay, and they are investigating. L...

Please introduce InPost.

Hi. To improve eBay l think we should introduce using InPost like an option for buyers. InPost got easy app to send and pick ups, and got many lockers now so we can use it 24/7. Hey eBay, pls start advertising it to all eBay users. It will pay you ba...

personal account (seller account ) verification

helloplease, did anyone go through this? It's been over 5 working days since I created my eBay account and provided all the necessary information, including payment method, all my listings are pending. My account has not been verified, and I have not...

User avatar by • Member
  • 225 Views
  • 2 replies
  • 0 kudos

REFUND

Order just a thermal paste a month ago and guess what I still don’t have my order thanks to this great service Thay not even answering my question and the seller is fake who scamed ppl

User avatar by • Member
  • 169 Views
  • 2 replies
  • 0 kudos

Refund request

Hi I have had a request for a refund today 31st October on a Lego set sold on the 29th September. The reason for the refund buyer stated box felt light and reported it had already been opened and parts missing. This set was purchased not recently fro...

User avatar by • Visitor
  • 190 Views
  • 2 replies
  • 0 kudos

Refund

Item delivered 27th September, request for refund received today? After a month of them having the item do I need to refund it?

User avatar by • Member
  • 173 Views
  • 2 replies
  • 0 kudos

Money on hold

Good morning. I am being asked to add a card to my account as the one on currently is on hold. I don’t know how to sort this as all the details for both my bank and card are correct. I don’t have another card I can use. Any help would be gratefully r...

Can’t find my item when searching for it

Can’t find my item when searching for it. I put the same words that are in the title and click search, I click sort by distance nearest First, I still can’t find it and give it time. I took the advert down. I relisted it and I still search and I stil...

User avatar by • Contributor
  • 176 Views
  • 4 replies
  • 0 kudos

Ebay Global Shipping Issue

Hi All,I do not ship to USA, or Europe and I have excluded these locations in all of my listings Global Shipping. However, my listings are now showing that I ship to USA and Europe. My postage is set up correctly to exclude these continents, but it k...

Problem with duplicate listings

Hi everyone, I have read up on the forum about a problem some sellers are getting with dupicate listings. I could not find the exact problem I am having.At the end of my auctions I relist manually from 'Ended' sometime back to auction, sometimes to '...

Re a Purchase of a camera

I purchase a camera outfit for £155.64 the seller the next day send me a massage to cancel due to the camera was damaged. So I did and put reason for canceling order by mistake. The seller refund me then partially and kept £30.30 for VAT Without tran...

Selling - wrong item delivered

HelloI am going around in circles trying to get official help from eBay. I sent a small item I sold via tracked Royal Mail and simple delivery. The item delivered was completely different - a large coat. I can only assume the label I saw being stuck ...

Simple Delivery

I have today been told that Evri packages are processed automatically by machines. In my case, I put a small box inside a flexible envelope and apparently the machine has torn the envelope, and the box apparently fallen out.So my item ended up being ...

Returns Label

The seller has credited me in full, and they have been excellent to deal with. However, I can't print a return label. When I clicked on Print Label, there was no label to print. Please rectify.

billing error

i have already set up a billing method and got an email confirming it, but my suppliers still cant publish my product due to an error from ebay. ''requires you to set up a billing method with them before they enable your seller account''

Fake item

I was sold a fake item for a substantial amount of money. I requested a return but the seller declined. How do I go about getting a refund? Thank you.

Resolved! eBay Live Chat Bugged Not Working

Yesterday I tried to Live Chat with eBay support but apparently no agents were available as it only gave me the option to request a Call. I'm currently abroad in Indonesia and I need eBay's help regarding a return request, but I can't take a call bec...

User avatar by • Contributor
  • 237 Views
  • 6 replies
  • 0 kudos

Resolved! Parcel was cut open item stolen

I bought a phone second hand of eBay. I received the package with signs a knife had opened the package and the phone box was gone, only cases remained. I cant find a relevant case that i can open to get any money back. Help

Seller won't reply to message

Hello allWondering if anyone else has had thisAm very interested in an item and messaged seller asking legitimate questions which would like answered before buyingNo reply, tried again, no reply, and again no replyItem still listed so not sold yetWha...

help

help input wrong email when purchase guest account cant find order details

User avatar by • Member
  • 195 Views
  • 2 replies
  • 0 kudos

How to provide an address for collection only

Hello helpful people. I listed an item as collection only. How do I provide my address to collect from. I’ve tried to message the buyer but the message won’t deliver as giving contact details is outside of eBay rules. The buyer hasn’t paid yet. If he...

User avatar by • Contributor
  • 228 Views
  • 3 replies
  • 0 kudos

Post office tracking doesn't seem to work

Hi, I sent two parcels on 27th, and they still have not been delivered. They're showing as still being in the post office when they're not. I can't see it likely the tracking will start working. And now I'm thinking the same might happen with 2 other...

simple delivery

I am trying to list items and selecting simple delivery (royal mail only) all seems ok in the listing but when I go to list, there is an error message saying issue with postage policy. It states that simple delivery overrides this so I don't know wha...

packlink overcharge for an 'overweight item'

Hi, very frustrating but i received a message from packlink to say they are charging me an extra £3.18 for an item that they claim weighed 1400g. The item i sent was a 2 inch high pewter bird figurine that weighed 85g, it was wrapped in bubblewrap an...

Case closed against but Item not arrived.

I paid 80 euros for an item from Germany, shipped by DHL. Tracking says DHL could not find my address so could not deliver. Opened item not received case with ebay. Ebay says seller has proof of tracking so ruled against me and refused replacement or...

User avatar by • Contributor
  • 228 Views
  • 2 replies
  • 0 kudos

A new postage policy under Royal Mail for an item to be sent 2nd class, Small Parcel

Hi. I appear to have a number of options to select under postage policy ie letter, large letter with the cost (sometimes the wrong amount) for the service selected. I am unable to select or create a policy for small parcel and £3.50 cost. I have a nu...

Postage error.

I have generated a postage label through eBay for evri.I made a mistake with the weight so I need a new label, otherwise I’ll be charged £10 or so…more than the value of the sale.How do I generate a new label, paying the difference?Thank you.

Damaged in transit

Hi I sent a golf club to the Isle of Arran on 20 Oct via Evri as eBay suggested. It only arrived today and the shaft is snapped. Please advise next steps?Regards

Sell for £10+ get £50 Coupon

Once I receive the Coupon from Ebay I can spend this on an item worth £250 or more. However, im unsure if this includes refurbished Tvs from retailers such as Argos or Currys. Can someone help??

Express delivery

With the new simple delivery system. I have no option to have express delivery when buying items, despite every listing saying you can.

User avatar by • Member
  • 348 Views
  • 3 replies
  • 0 kudos

Simple Delivery Not Seller-Friendly

Simple delivery is neither simple nor environmentally friendly for sellers. In the past it was possible to add a small amount to the postage to cover the cost of packing materials - purchasers wouldn't just want a label stuck to a jigsaw box which ha...

I

I ordered s23 ultra cracked screen 130£The saler send me only box inside no phone.plese I want return my money back please .the is no phone only box inside no phone.i want return my money back please

Fire

Our property was affected by a fire to a neighbouring property, and is still an active crime scene, we have not been allowed back in for the past 2 days and now have overdue shipments, I have managed to contact the buyers, who are all very understand...

QR code

I normally get my QR codes sent to my email address so that I can photograph it for posting. However the QR codes for my last two sales have not arrrived in my email and I have no idea why as I did everything the same

Buyer did not pay

Buyer won my auction for car, they made no contact and didn’t pay. I waited the 4 days before cancelling the sale, however on checking the buyers feedback he has not been given a non payment strike, also is not allowing me to leave negative feedback ...

Abusive buyer, and e bay has done nothing

Hi everyone, I have been with E bay for several years now and pride myself on my feedback and only selling good quality items. I dont sell large numbers and its not a business .I have recently had an incident where a buyer won my item then refuse to ...

Leather gloves

I think its discusting that you order a size which you are and it comes smaller I also think its discusting that you have to pay for postage to return the items

Resolved! Potential Buyer being told "unfortunately this seller will not deliver to Ireland"

I am based in the UK. I have an item listing that is set to allow International delivery, when I view the listing, under the "Posts To:" information, Ireland is listed. A potential buyer located in Ireland, has tried to purchase the item, but is bein...

Cant view details of item for sale

HiI cant view any pics on item for sale past 1st one. Or see further details. Anyone know why. Or have a way of contacting ebay. Cant email as it doesnt fit into any of their topics. That assistant is no use at all. My account hasnt anything past wha...

Motorbike sold

The buyer came today and picked up the bike. I reduced the price by £310 as there was a fault that was not apparent when advertised, although it was a project.I have clicked the item as sold and clicked on the dispatched button.This is my first time ...

User avatar by • Contributor
  • 193 Views
  • 2 replies
  • 0 kudos

Item posted day after a cancellation Request

Hello. I ordered an item at 8.50pm on the 29th. I cancelled it at 10.52pm on the 29th as realised I probably needed a slightly different size/item. A tracking number provided at 9:47 on the morning of the 30th. and Cancellation was declined - now say...

Change of address and collection of parcels

I need to arrange another collection but to my new address because the first collection was from my old address, But on the system it says it has been scanned by courier but I still both parcels and i need to get it to the buyer

User avatar by • Contributor
  • 251 Views
  • 2 replies
  • 0 kudos

Micro Deposits

Hi I was emailed to say micro payments would be in my account on 2nd October nothing has arrived. Finding very difficult to contact EBay tried various routes but no joy, was in a loop with a Bot with an unsatisfactory conclusion where I was just sent...

eBay will not listen

My buyer and myself are at our wits end trying to get eBay to grasp our situation.My buyer collected the item. He did not have a buyers code. He paid eBay but they will not pay me. eBay says he has requested a refund but he has not. eBay want me to p...

UK Domestic Postage

On 5th September E-Bay sensibly changed their policy on UK Domestic Postage to allow low weight low cost items to be excluded from their "Simple Delivery" process. I have been unable to find a listing of what sale categories are eligable for this. Wh...

Postage

Why are eBay’s estimated delivery’s so false? When I send second class they are giving the buyer next day delivery this is so misleading and causing me many problems being blamed for late delivery!!

Shine ES 335 guitar

I need to make new bid for ES335 guitar after using maximum of 3 bidsI have contacted the seller and agreed a new price but need to make a new bidThe seller is MRDCGORDON

final sold price not right

Ebay are putting in the sold listing prices that items sold for only £ 0.08 which has been very odd when some items sold for over £10 ,so why is ebay saying the items sold for £0.08 ,not very good one seller has quite a few of these £0.08 on his sold...

No October packaging voucher? (Featured Shop)

Hi everyone,I just wanted to ask if anyone else with a Featured Shop subscription hasn't received their monthly packaging supplies voucher for October?We have 2 active eBay shops with Featured subscriptions, and neither account received the usual vou...

goods collected but not paid

Advice if anyone can-Looks like Ive cocked up-Buyer collected when i had booked as delivered-I then cancelled the listing as agreed so he could re-buy with a collection instruction(I realise this was a mistake) and now he wont rebid and has the goods...

User avatar by • Contributor
  • 353 Views
  • 4 replies
  • 0 kudos

Refund

 I recently sold this phone and the buyer received and is saying there is scratches on screen but there wasn’t any when I sent and he want a refund but as I put this up for 25 and it’s worth more just to get rid of it it’s fully working with charger ...

IMG_3797.jpeg

Buyer false claims

The buyer opened a return saying the packaging was damaged, but I clearly described that in the listing. Now they’re falsely claiming the Dyson hairdryer is fake. It’s authentic, and . I’d like eBay to review this before any refund is processed.” Als...

THE ITEM WAS PICKED UP

Hi, the seller of the Singer 306k machine I bought on 11th October 2025 sent his driver on 27th October 2025 to pick up the sewing machine from my appointment, he has refused to refund my money and I don't understand why u guys are still asking me to...

Resolved! TRYING TO REMOVE SELLER

I cannot remove this seller "custom made men`s suite store " from my basket .I do`not wish to buy the item and I am trying to remove it , but the ebay basket does`nt respond either when trying to remove or save seller for later it is therefore stoppi...

User avatar by • Contributor
  • 259 Views
  • 3 replies
  • 0 kudos

Resolved! Cancelling an order but cancellation declined

I requested a cancellation on an order 22/10 before item had been shipped, this was then declined- no reason given but I then received tracking info by text (no tracking info on ebay) stating item posted on 24/10 - two days after my cancellation requ...

User avatar by • Contributor
  • 253 Views
  • 2 replies
  • 0 kudos

Resolved! Dispatch Notification

Why does Ebay assume that items are dispatched the instant I print a label? Being old and decrepit, but still having a life that does not revolve entirely around Ebay diktat, my sales are posted next day at the earliest and often two or three days la...

Unknown item received

Hello, I have received an unknown item to my address but it says 'return to sender'. It weighs around 10 kgs. I have not opened it. It is delivered by Evri. What should I do with it? Any ideas please.

Featured Posts

Most Helpful Authors
View All
Top