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Seller News: August 2025

Get the latest updates for stronger protections and smoother selling.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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ebay AI removing my fire safety listings under breach of policy and recalled

so for the past few weeks i am battling a AI system that doesn't know what it's doing it is removing our listings without actually researching them a basically sticking them under breach of policy and they have been recalled -when they have not and d...

Simple delivery not an option

Hi, i’m trying to create a listing but ‘simple delivery’ is not coming up as an option. The items i’m selling are under £20 and have uploaded hundreds of similar items within the past 3 weeks

REFUND ISSUED TO THE WRONG CARD

Hi, I paid for an item on the bank card I had at the time. The card was subsequently stopped because it had been hacked and I now have a new card. The problem is that when I requested a refund it was automatically issued to the stopped card. How can ...

False notifications

I’ve received a notification from eBay saying someone had made an offer on something I’m selling, so I click on the offer to accept it and gives me the email of the person but says no offer has been made and no other prompts to further it. Any ideas ...

"Simple Delivery"

The new unwanted system is impossible for me. This is because I buy cultural items to donate to institutions. Thus I have a number of addresses in my personal file, to which items might be sent. But some of these items are quite low priced. The way s...

iPod

Hi purchased iPod 7 generation 256gb on 1 sept listed as factory sealed new from china when I tried to sync it to my computer it says it’s already assigned to a computer and can’t be used contacted the seller who sent two downloads he said were for s...

Logged in to 2 PCs at once

Hi, We have one log in for our eBay store but multiple people need to be listings items at once. We have tried this in the past where 2 people log in and create multiple listings but the computer does not like this and crashes out. Is there a limit t...

item received might be made of asbestos

Hi, I ordered an item which was delivered via a postal service on time no problems, but upon opening the item it seems it may contain asbestos I've searched the help section in the contact for advice but cannot find any, I have contacted the seller f...

HMRC & Ebay Tax Returns

Back in April I was contacted by HMRC who had obviously received my details from EBAY.I was asked to complete a tax return for the previous four tax years. I duly did this and submitted my paperwork on 23 May. Since then I have heard nothing. I am wo...

Missing Evri delivery

Good morning I have just been informed by eBay that I won’t be getting a refund for a package that I have not received the courier was evri.I received a delivered txt with a picture of the package beside a blue fence as there are no blue fences in my...

Bidding

Hi on many items im interested in buying the tab to bid has been replaced with bidding options when I select this tab I get a message saying you are unable to purchase this item with the app save to favourites i have tried using the on line version s...

User avatar by • Contributor
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Unable to message live chat

 I have been unable to messsage live chat for 3 days now, it is stuck on this. I have tried using multiple different devices and nothing is working. I noticed someone else had the same issue 3 months ago and unfortunately there wasn’t a solution. Sur...

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not received item by customer

i sent a parcel someone paid for regular post and not the tracked post. the customer opened a case saying they did not receive ( fair enough ) i went to the opened case and the 3 options are message buyer which i did stating i have proof of postage (...

Resolved! Delivery.

Item sold. Royal Mail collected with label. Tracked and received by buyer. Feedback received.My ebay showing ‘late delivery’ and ‘print label’. Don’t wish to lose my good reputation. Have gone round in circles to resolve without success.

User avatar by • Contributor
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Unable to list Apple AirPods

Hi, I’ve created a listing for Apple AirPods. Everything appears fine but the listing isn’t appearing in search results. Tried listing another item - works fine. item shows up in searches within minutes. Tried listing AirPods on another account - sam...

Vanishing seller

I purchased a coat having interacted with the seller. Two days after purchasing, the seller has not dispatched and eBay contacted my saying they've removed the listing due to an issue with the sellers account. I need a refund to buy another coat, I c...

Cannot list items as charity

Hi everyone! I was trying to list an item and donate the fee to a charity and when I try to submit my listing says that my account is still in verification and I submitted all the documents requested as proof that we are a charity a week ago

Resolved! Scammed. The hair dryer came fake

I was scammed. I ordered a hairdryer that was supposed to be a Dyson. In the photos, there was an original with 4 attachments and the description said it was a Dyson. Instead, I received a fake with the letters "dyson" glued on and only one attachmen...

Resolved! Postage

I asked the seller to send me the goods and I tried to send him my home address but ebay doesn't let me do it. How can seller send me the goods without my address?

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Cusom sku

Hi, where is the option to add a custom sku? In drafts Since the "Simple delivery" update on android phone app I've no longer been able to find the option in my drafts. Tia for any help

Variation listings

Hi, I hope you guys can help. I'm trying to create a listing with variations. I seem to have sorted it but when the customer selects they want a letterbox in the door I'm selling, I need the price to increase by £10. I have added "letterbox" to the v...

buyer opened an item not received request

A buyer opened an 'Item Not Received' case, but the tracking clearly shows that the item was delivered, accompanied by photo proof. The buyer first confirmed their shipping address was correct, but now they claim the courier delivered to the wrong pl...

Being scammed

Ive sold a ralph lauren quarter zip and the buyer wants to return a random grey sweater and ebay is going through with it!! any advice on what i can do?

Resolved! Cannot remove item from Cart.

Hello Ebay Community, I tried using Ebay's Help Chat Bot system but it's useless and didn't help me. Even when I clicked Contact an Agent, that didn't work either. So much for AI, it sucks! There is one item in my Cart and I simply cannot remove it. ...

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not as described return

i have asked the seller 4 times for a return label and they still have not sent one i have sent ebays lots of messages on reply in messages they sent me telling them and they have not replied either there is nowhere on ebay for seller not replied so ...

Ebay sells to the 2nd highest bid

EBAY WILL SELL TO THE 2ND HIGHEST BIDDER IF YOU DON’T FOLLOW BIDDING RECOMMENDATIONS !!!I.EANY ITEM OVER £3000 & IF YOU INTEND TO BID IN THE LAST SECONDSENSURE YOUR BID IS AT LEAST RAISED BY £100 OR THEY SELL TO THE 2ND HIGHEST BIDDER & REFUSE TO ALL...

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Classified Ad

I am a business seller and am listing an item in 'Business, Office & Industrial > Retail & Shop Fitting > Vending Machines & Dispensers > Change Machines' but there is no option for classified ad in the format menu. Is this option still available for...

Perfume

Item swapped/stollen in delivery what was delivered was Beauty products not the perfume I’d bought, please help how is best to get help with refund, all I get is saying it’s been delivered

keep loosing out money

Returns cost me double postage and that expected buy buyer so when selling items reduced to 1.20 because no-one thinks the buyer protection doesn't get to you, each return is costing me more than selling plus items not bought until bargain basement p...

Buyer QR code

Hi all,I have collected an item from seller and accidently pressed "Item Collected" before showing a collection code to seller. I now, cant find a collection code. What do I do? Many thanks

Giving credit card details as proof of age

Hi looking at buying a battery chain saw. Im being asked to give credit card details to verify my age, ebay knows my age. This dosnt feel right to me, bought petrol and battery chains saws in the past and not been asked. Is this correct , anyone else...

Cancelled return

i bought a new light for a honda jazz . when it came it was not the same in the pic requested a return then my return was cancelled no help from ebay i am loosing confidence with ebay

Open account

Hi, I would like to know how I can open another account because I use my wife's account and ebay always asks for identity verification or bank statement, I recently closed my personal business account and indicated the reason that I want to open a ne...

postage options

can you opt out of simple delivery; as they charge £3.48 for an 85p envelope;so I've paid the extra I've not charged for

User avatar by • Contributor
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Return label

Hi, can anyone help as there is no live link for support. The seller said that they have sent a return label. I have not received one. ebay messages state I should receive one by 11/9 (today) what can I do please? The item is faulty so want to return...

YouLend deductions issue

Hello,I am experiencing unauthorized deductions from my eBay payouts under the name “YouLend.” I have never applied for or accepted any loan or funding, yet amounts are being taken from my balance.I have contacted eBay support several times by phone,...

Recalled item

I've had a message from eBay for an item I bought which has been recalled , I bought the item in March so I can't open a case and the seller is not responding , how do I get a refund please ?

'Your seller account is at risk' -- why?????

As a business user why am i being threatened with the message 'Your seller account is at risk' message 'due to unresolved issues'. Apparently i need to add tracking to all my deliveries even though many which i do are simply posted through Royal Mail...

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Canceled Order

I recently sold an item on Amazon, but the buyer canceled the order due to personal reasons.He paid the full amount, but now, for some reason, I’m being asked to pay £140 from my bank account, while my available funds are only £309. I did not have an...

Cancelled item

Can someone help I have accepted someone’s cancellation of an item, but then eBay charge me £25, even though I hadn’t received any money yet. Can someone else why this would be.the pending total was £180  

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Buyer abusing policy

I sold a perfume opened never used, therefore bottle was full. The buyer got it with the perfume cap broken, still usable as normal. he decided to return it and when i got it, the level of liquid was significantly less than when i sent it. i tried to...

Postage Label

My buyer has paid for the item including the postage costs. I have gone to print off the label like normal and it has come up about US Customs Regulations and asking me to pay for the postage even though they are in the UK? Has anyone had this proble...

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Slow Time ?

I have been a member on ebay for abouttwo decades and I have never had such a slow selling time. I think my prices are no worse then others have 100% etc but this year its been so slow. Has anyone else had the same? Is it because of the Buyers premiu...

User avatar by • Conversationalist
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Simple del

I have items listed on eBay that have been there a while. I sold one the other month and used the royal mail website to arrange for them to post this for me. But this time, when I did the same thing, it wouldn't let me update the tracking number. I'v...

Item received but incomplete

I ordered, incidentally as a eBay guest, a Neilsen alloy wheel refurbishment & restoration repair kit. Delivery was prompt (package received 15/8/2025). But the kit sent to me was incomplete and evidently already partly used! Returning it presumably ...

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Mattress

I’ve ordered a mattress which I did receive but unfortunately it’s completely different it’s not memory foam sprung mattress 10inch depth which I ordered and now the seller not getting back to me

Resolved! Listing costs not refunded

I sold an item. It cost me £66 to list it but the item was returned. It cost me £25 to post it and the listing stated THEY pay for postage. The return is completed. I’ve received the returned item but I’m out of pocket £91. Is this normal?

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Posted item

Hi - I can’t update sold item as posted. Postage options didn’t work via eBay so did my own thing. Can’t mark item as posted. Will this mean I won’t get paid once delivered as eBay think I haven’t posted it?

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Views fluctuating within minutes

Was not sure waht to put this under so put under technical issue Has anyone else noticed their views fluctuating within minutes. I have things going from say 29 to 31 back to 28 within 5 minutes. They were only listed from 21 Aug so it has nothing do...

NOS new old stock - not really

i did have a little look to see if there was a previous thread. has anyone encountered this? , im seeing soo many items now being described as NOS and they are soooooo clearly NOT!just because an item in back in its original box simply does not mean ...

Parcel not collected

Can anyone advise, my parcel was due to be picked up by DHL 3 days ago from home it hasn’t been picked uptracking on eBay says collected. I rang DHL they said it was collected but tracking on DHL says not collected. I am tearing my hair out! What can...

iPhone purchase.

I want to buy a new iPhone 16 pro max. There are hundreds for sale from sellers with zero feedback scores. They seem too cheap. I’m concerned that a seller will post a box to me with the correct weight and then I could lose a claim against them as I ...

Resolved! Defective item

Hi i was wondering if anyone has encountered this problem i bought a pair of boots from a seller but didn't notice at time they had a no returns policy but do state on their feedback they accept all returns one as little as a week ago after trying on...

Not arrived tracking

This is second parcel not up the seller gets a tracking number the Royal Mail says we been informed is coming then the seller put in it into a Royal Mail drop-off locker then no more tracking byway 2 phones

Returns after date ended

Thanks to a late delivery from Dpd i didn’t get to use my footwear until last week, this meant the return date expired.used the shoes four times and both soles have fallen apart.there seems to be no help for buyers at this stage on app or by phone, a...

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Sorry, this user was not found.

As I can't appear to reply to the posts already on this subject, I'm having to create my own. There is a massive issue at the moment on the app and the website. I had it yesterday and thought it was a one off with a user, now its happening today as w...

Payout way less than expected

I recently sold an item and the order earnings were £35.14 after fees, but only £14.81 appeared in my EBay balance?can anyone explain this to me, I’m confused?

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User not found

I just clicked on my user name to check for recent feedback in my eBay and I keep getting “sorry user not found “ everything else such as watchlist and purchases still come up as normal

Pandora bracelets and other Pandora items

I just wanted to let other buyers know that there are a lot of fake Pandora items on eBay. I purchased a bracelet on eBay for a Genuine Pandora bracelet the charms were not by Pandora and it arrived warped the seller was very rude and when I asked fo...

Resolved! Made an offer, counter rec'd, refused.

Interested to hear thoughts. I made an offer on something. Buyer refused and made counter offer. I refused. 12hrs later I found they'd gone back and accepted my original offer. During this period I'd considered buying from someone else instead. If I ...

Postage Rates for low value small items

I am about to list some postcards that are worth between £1 and maybe £10 and I have been experimenting this evening with a card starting a Buy it Now £2.00. The postage keeps putting a large letter at £2.70 postage, but I can send for as little as 8...

Pressured into changing review

I purchased a product that seemed to be completely genuine, in its original, sealed packaging, but found that there was a defective part after testing the product. I left feedback that was neither negative, nor positive about my experience. The selle...

Photo id. Is this a scam

I've just been asked to provide some form of photo id. Has anyone else had to do this? Because I opened a dispute a while ago they say if I want to continue selling they need phot I'd. Just incase payments get held up etc

Withdrawing funds

Trying to withdraw my funds, when I touch on the arrow to the "withdraw funds" page, I can't scroll down to the blue "withdraw funds" button, stops just above and today there was just a blank page, not all the "you can use your funds to ........... e...

Payments on hold

I’ve tried to update my payment thing on laptop but I’m having the same issue.ive used this card to withdraw money from eBay before . Not sure why it isn’t working help keeps saying we couldn’t verify your updated details . Please review them and try...

Seller wants to cancel a won action.

I have won a auction for a pair of kids football boots £30. I have already paid the money. I have since had a message from the seller saying he hasn't accepted the auction as he believes the boots are worth more. And now doesn't want to send them to ...

Return tracking

the courier for my return has repeatedly failed to collect my return so I have arranged a different courier to collect how do I change the tracking details to the new courier? thanks for any advice

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Refunding

I’ve sold a fridge & freezer - buyer has paid, funds are pending - unable to arrange date & time that suits us both for collection, buyer has asked for return of payment - How do I do this ?? I’ve managed to find a refund page that says some money wi...

No contact from buyer

Hisold a car today and the anticipation of a winning bidder with no contact has come true to light. What is it with this platform and people in general? buyer has made initial contact but has given me a bogus contact number that’s not working. Now is...

Authenticity Guarantee

I am a private seller who sells items I have collected over the years that I have now decided to let go. I recently sold an item of gold jewellery & it went to the authenticator … today I was told it had failed authentication as whilst it was 14k gol...

Error in my Ebay account

There is an error in the figures on my Ebay account that worries me. If I was the victim of a scam that exploited this error, it could financially ruin me. As I know about the error, if I do not try to get it corrected, then from a legal perspective,...

User avatar by • Engager
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Postage

The address of my buyer wasn’t correct and so it looked like they had not bought a postage label. I’ve posted the item and have now realised there is a postage label if I amend the buyers address myself. How will I get paid for the item when it won’t...

Resolved! User not found

On the ebay app when I try looking at my feedback it's saying 'user not found". Why's this happening, I'm confused.

Resolved! Wrong Tracking Number Attached to Sold Item

Hi folks, I have sent my sold item to the winning bidder via Parcelforce and provided the tracking number (and proof of postage) to the buyer. When I went to mark the item as dispatched, the only option available was to print out a prepaid label....c...

Picking colour

Hi I’m trying to buy a paw patrol bag for my son on eBay but when I go to pick the colour as in which characters bag it say pick 1234etc…in the drop down options. how do I pick red and why is it numbers? I have no idea how to choose the right colour ...

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Simple Delivery has me ending my listings

Hi i have been with ebay for ever, but this Simple delivery is the last straw i have no option but to end all my listing. What has someone in similar position done? I have ended my listing but i did enjoy selling on Ebay. Have i got any other options...

Return and refund

I bought a hoodie and the seller sent me the wrong one they were happy to do a refund so I sent the hoodie back but never received a receipt or confirmation that I had returned it from the courier. It also says on the refund status that I haven’t sen...

Payment on hold etc

Guys I’m not sure what to when I go on payments page it says payments on hold and that I need to verify card.so I go to try verify the card but it says it can’t be verified.ive been using this card to cash out payments before like I had a payout out ...

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Ebay product issue email

Got an email from Ebay with concerns about a mobility scooter charger that I bought over a year ago.. Apparently there's a potential safety risk with it.. Told me to stop using and to contact the seller... Sent message to the seller but they don't se...

forcing bids up

if only 2 people are bidding. my max proxy was x . other bidder went to x but for some reason my bidding continued way after they stopped bidding with no other bidders entering the auction. no other person was bidding but I had another 4 x bids submi...

Removing SOME items from Watch List

Hi I have many Watch List items. I am frequently getting an email for a Watch List with the SAME items. Is it possible to KEEP the Watch List, but amend it so I don't see a particular item? or maybe would blocking the seller work? Thanks!

Fake item

I bought two items, for which it turned out are fake. Given they looked very compelling, I didn't have doubts. However, totally unexpected I did a check, as I wasn't familiar how to check if the item is genuine or not, and I found out two are fake. I...

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Account suspended

My account is restricted suspended and I've had no notification as to why so I have no messages to reply to to lift suspension or take action.I just going round in circles looking for errors. Help please Steve

My ebay

I recently bought an item on eBay on an offer price,£60.00 the retailer charged my PayPal account £72.00,I have asked why they charged an extra £12.00,they said,this is the VAT on the item,if I had been told the total price would be £72.00 I would no...

account problem

Hello eBay Support,I am facing an issue with my buyer account. My account is working fine, and I can log in without any problem. However, when I open my profile link, it shows the message: "Sorry, this user was not found."I have not received any emai...

ORDERS PAGE NOT LOADING

HI GUYS i have a issue where the orders page will not load in it is just blank it the same on my pc and phone i have deleted cookies etc and removed app and reinstalled but still the same any ideas Thanks in advance scott

Orders page not loading

Until they get it fixed you can go to the accounts section, click on payments, click on total funds and click on transaction activity and you will be able to find your order, click on order number and you should be able to access it from there.

Seller no longer has my address to send item

Good evening all An item I purchased broke and the seller has agreed to my request to send a replacement. However, my address has now been removed (as the return by date has passed)and the seller can't access it. I can not message them the address on...

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  • 2 replies
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Item not delivered.

Item is rento kill moth papers. Not delivered my Royal Mail. Attempts to contact seller send me to eBay. EBay shows the item as despatched to Royal Mail. When ordered I was a guest and part of this process encouraged me to become a member so I did. E...

Selling makeup

I’m trying to list some foundation that is brand new unopened but eBay has removed it under the counterfeit laws I don’t understand why

Help using voucher on offer accepted

Hello there. I made an offer on an item and my offer was accepted. Unfortunately payment was automatically taken before I was able to use the voucher that I was counting on to make the purchase. What can I do now? Many thanks.

Returned a faulty fitness watch 3 weeks ago, seller claims not to have got it so won’t refund.

Went through the trouble of getting this envelope weighed at the post office to make sure the correct postage was paid. The seller says they can’t refund me till they get it. Does it take over 3 weeks to mail an envelope to an address in the same cit...

Resolved! Why can we not pass on info re phone numbers after a payment has been made?

Sold my muck truck and wanting to give my phone number to buyer in order get a time for pick up and he has tried to send his phone in order to let me know when he is setting out and ebay will not allow it. Why, when I have already moved his payment i...

Late Dispatch mark down, why ?

Been marked down for a late dispatch on an item that was shipped on the same day as purchase. The delivery took longer than expected to reach its destination, even though a premium tracked and signed service was used. There was no tracking updates at...

Refund

To all who buy on ebay there are no regulators involved so refund support is none existant they cant even leave a number to speek to a person criminal behaviour spent 135 pounds on wrong colour bumper and seller violated terms they removed the add bu...

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  • 155 Views
  • 1 replies
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Packlink over chaging for parcel

Hello hope someone can help. 3 weeks ago send a parcel through packlink with Evriget a email saying my parcel was over the maxium the courie will take, the email stated the Royal Mail size. I messaged them back saying it never went with the royal Mai...

Buyer not found and address incomplete

Morning all. So my problem is that I sold an item yesterday and am trying to do the postage label this morning. However when I click 'get prepaid label' it only shows the postcode and town in the delivery details. I don't want to go further and click...

Reactive my account

Hi there can someone please help my account needs go be reactivated and just called eBay but they will not remove and they said they will suspend this eBay account and I haven’t done anything

Refund not received

EVRi failed to deliver a large suitcase. It was either stolen or ‘lost’. That was 8 days ago, 6 business days, but still no refund had been received. eBay stated that a refund will be made. There is no way to speak to a human so what is needed to con...

Non Paying Buyer twice

Two weeks ago i had a non paying buyer who asked for extra time. i said i would wait. & days later the same buyer bought another expensive watch. he has not paid for either of them. I know i can cancel the orders but that still leaves the buyer able ...

EBay ‘s 50 coupon on selling an item

Hi all I received an email from eBay saying I would receive another email after selling an item for over £10. As yet I haven’t received said email and I can’t find any information other than the first email from EBay. Can anyone help, please

Delivery updates, endless bloody updates.

How do I turn of the endless stream of emails which go something like -Item ready to postItem postedItem at mail centreItem in van at mail centreItem at sub mail centreItem out for mailItem on way todayItem deliveredTell us how you liked your deliver...

Cancel declined

Hi I am very frustrated at this seller I bought a calculator from which 2 mins later of buying I realised I ordered to the wrong address as I am moving house in 2 weeks I explained to the seller I will not be able to receive it when delivered please ...

Delivery address not accepted

Hello eBay users. I wanted to buy an item .In the listing the seller accept shipping internationally. So when I click buy now or check out.i get an error from eBay that the seller dosent ship to my address. I ask the seller ,that said she does ship. ...

UK Seller - Buyer from Australia can't buy my item even though Global Shipping is selected

I am a UK-based seller and have a buyer from Australia interested in one of my items. I have ensured the global shipping programme is selected in my listing, that Australia isn't an excluded location and I have explicitly selected the option that I s...

Cancelling purchases

What's the point of an eBay auction site, selling items and then a buyer is simply allowed to cancel the purchase? Reason, item being too far to collect when it clearly states in the description collection only!!

Resolved! Non return of faulty item after refund given

sold a camera to an ebay buyer and whe it arrived at the buyer he informed me of a fault, I immediately refunded in full and expected the camera back , but it has not appeared, I have messaged the buyer six or seven times, buit he refuses to respond....

Combining postage using GSP

I have a buyer in Jersey (I'm in UK) who has bid and won 9 items. I have GSP selected and Jersey is shown, however eBay won't let him combine the items (books) and says I don't ship to Jersey! Is there anyway as the seller I can amend this my end?

Cancelled

I want to cancel my items which is I ordered before 30m The one items already family member bought for me , other one is ordered two wises both items I don’t need it any longer please Price: £13.19 price. £11.84 Item ID: 116731584996 item ID 23608241...

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Received letter instead of Item

A seller has, instead of sending my item sent me a letter, with tracking information uploaded to eBay, stating that I should ignore all eBay tracking and delivery date and that it is being processed with their delivery partner Amazon is this even all...

HMRC making tax digital siftware

Hi fellow sellers,I will need to use a software for the tax year 25/26 as will be over the treshold.I have a quite simple tax return NO VAT which works like thisEbay monthly turnover minus ebay fees = PayoutFrom Payout I deduct stock purchase, postag...

Available quantity

Is there any way of finding out what is changing my available quantity on my listings. I use Zoho inventory and it's showing the correct stock but eBay isn't on certain items. I've pushed the stock levels and it is correct on eBay for a while but the...

Buyer opened false ‘Not Working’ case to avoid return postage, advice needed

eBay is an absolute joke when it comes to protecting sellers. I had a buyer open a completely false “item not working” case just to dodge return postage fees. Then they went further, they called me a scammer and even tried blackmailing me. On top of ...

Uploaded images appear fully black

I'm unable to add photos to my listing from my computer.Any photos I add appear as fully blank or black. I have tried changing the image format, checked the Ebay system status board and clearing my cache.I am using Firefox.

Resolved! badly described goods

Hi,seller will not send me a return postage label for incorrect goods which was far short of stated length of cable advertised and time is running out for the return by date...

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Problem sending buyer an invoice

I sell First Day Covers, on an occasional basis, not sold any for a few weeks, this week four have sold to the same buyer, he has requested a combined invoice. When I try to send it I get a message pop up that says I cannot send an invoice on items t...

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