Member To Member Support

Royal Mail non attempted delivery

Hi AllJust a quick question - waited in for a parcel today which, according to RM tracking was due to be delivered today. Nothing has arrived so checked for an update which now shows Unable to Attempt Delivery. No attempt has been made, definitely no...

PREVENTING A SELLER DELIVERING ITEMS ORDERED FROM HIS SHOP BECAUSE HE IS IN BEL ARUS IS THIS NORMAL

I RECENTLY ORDERED SOME ITEMS FROM A RUSSIAN MOTORCYCLE SPARES SHOP, I HAVE BOUGHT FROM THIS SELLER NUMEROUS TIMES IN THE PAST WITHOUT ANY PROBLEMS AT ALL BUT FOR SOME REASON EBAY BLOCKED THE ORDERS AND REMOVED HIS SITE, EBAY HAVE REMOVED ALL HIS LIS...

Payment dispute

I had an email on 18th April saying I'd made a sale and I went through eBay and purchased a postage label etc. and posted on 19th April I've just had an email 20th April saying buyer has opened a dispute that they don't recognise the transaction with...

unpaid cancellation record

How do I appeal this? I bought two items that I realised I had both in my collection. I contacted the buyer to cancel both these items. Everytime I try and appeal I get put through to that awful robot assistant! Can anyone help? Or is there a number ...

Nectar promotion bonus points on 3,4,5 purchases in April

With this nectar promotion do you have to make 3,4 or 5 separate purchases to get the bonus nectar points, or can you put 3,4,5 different items in your basket from same/different sellers and checkout them out at the same time and still be eligible?

Payment no accepted

I "won" some plants on e-bay, but when I tried to pay I kept getting the message that the payment (by CC) could not be processed. I tried with 3 different CCs on 6 different occasions but to no avail. I tried with debit cards, b again without success...

Delayed payments

Hi, eBay have delayed my payments after both buyers giving me good feedback.can someone please explain this reason for me. Thanks John

Resolved! Agent

How do I contact a agent please? I bought something from a seller, which was advertised as two but only sent one. I'm returning it, but the seller continues to sell two items on her page but sending only one

Standard promotion fees

Can anyone tell me how to turn off or adjust standard promotion fees please?I have just seen a similar request on here where a reply implied the seller asking the question couldn't possibly have set these fees by accident because it takes 2 clicks. I...

Technology issues

iPad has starting not showing photos in watch list. I have to click on each one to see the details. Very annoying. Anyone else had this problem and can help please?

excessive charge

charge for returning a metal bed by Evri £24 why

eBay has cancelled an order

I have sold an item on eBay, buyer collecting today. I looked on eBay this morning and it's come up cancelled but neither me or the buyer has cancelled. The buyer drove 3 hours to collect this item. We don't understand what's happened.

A mutually agreed cancellation - eBay won't allow cancellation

I bid on a water pump and won the bid.Unfortunately I didn't spot it was collection only (200 mile round trip)I contacted the seller he agreed and told me to retract the order. I tried but was out of timeI got back to him and he told me to cancel the...

Fake item

Hi all,, I purchased a piece from from a customer overseas for and it's quite clearly a fake,,the seller won't refund and when I opened a case and they said that they couldn't see a problem with the description of the item and then closed the case,,s...

Change Of Postage

Bought an item on EBay which seller said was free postage with Royal Mail tracked 48. I received a so called tracking number which was not the usual format for a tracked 48. Contacted the seller who said that they sent the item second class. I had bo...

Item returned

I have tried to get in contact with ebay but it has proved difficult. Hope someone can help. A buyer bought an item and the courier tried to deliver it 3 times - it has now been sent back to me. The buyer still wants the item so do I refund the buyer...

First VAT return

I'm doing my first VAT returns and would like some advice on here.I'm registered as a business seller and charge VAT on my items which is collected by ebay.My question is, how is that VAT reported to HMRC and how do I report that on my VAT return.FYI...

No record of funds recieved, despite email to buyer saying 'paid'

The buyer says they have paid for item, however I have to record of any payment recieved. Also when I go to print the postage label it says 'looks like buyer has not paid yet"

Buyer has changed mind after posting

I sold a text book and was listed as £4 postage with the Royal Mail. The postage was actually over £12 so I decided to post with EVRI instead which was £7. Either way, I was out of pocket. I messaged them straight away explaining the situation and ga...

Buyer haggling with the price

Purchaser bought the item but is now messaging asking for more photos, which I've sent, and is now asking to reduce the price and he will pay today. It was sold on Thursday evening and this has been going on since. Can I withdraw from the sale?

Winning bidder no contact

Bidder won item then no more contact , what can I do ?

BLC Discount not working

The item is £35 and I'm buying it now. It should be valid on all items like this but can't work out why the code isn't applying?

Buyer not collecting order

Morning, hopefully someone can help with this. A buyer has contacted me this morning asking to return an item that their child had ordered without permission. The item is at their local post office awaiting their collection. Do I have to accept the r...

ebay collection code

I've lost my collection collection code from ebay for a collection from an Argos store. How do I get ebay to resend the collection code.

Item was not sold (one bid only, then retracted) but Ebay marked it Sold and now is charging me fees

I did not sell the item (a keyboard) and therefore did not receive any proceeds from Ebay or anyone else; there was one bid but it was retracted - but Ebay has marked it 'Sold' and is now charging me fees

Fees have been taken and money paid to me, but I need to refund. Sorry for long post!

I sold an item, auction started at £25 and ended at £51. For collection only, but a few people messaged to ask me to post it. It is about 6kg packed and I found a Royal Mail or Evri 48 hours. Offered to post for about £9/10 Buyer asked about postage ...

Damaged goods

I have just recently purchased a brand new gazebo. Upon opening and inspecting i have found 1 of the side panels is damaged its stained and cannot be removed. Ive contacted the seller and there being very difficult as regards sending me just a replac...

Buyer says never received item

Buyer say's they never received item. The item was sent tracked and has been updated as delivered with date time and photo. Buyer has now opened a case and my funds are now on hold. Every thing seems to help the buyer not the seller, are the tracking...

Missing item

Ive recieved my oil pump and although its fine the discription clearly states theres a storage case. This storage case was not recieved and the supplier is stating that there isn't one.

How long for collection of sold item?

Hi, I sold an item, a pushchair, I have received payment and the buyer has said they need to arrange travel to collect, this was communicated to me on 10th April. I've since heard nothing. Can I put a deadline on collection with a condition that if i...

New tax rules: please help?

helllo all! I've been selling for years and am now aware of changed tax rulers for sellers. i may make £2k over a year, possibly if im lucky, minus eBay fees etc of course. In reference to the new tax rules, is there anything I need to do or do eBay ...

Cannot Promote an auction listing even though seller status is above Standard

For some reason I cannot promote my auction listings anymore. I used to pay £1 for a 7 day auction to promote it and this was the express promotion. This option should be available if I have enough listed and also if my status is top-rated or above s...

Electric Wheelchair Keeps Edging Forwards After Parked And Powered Off, Feel Very Unsafe

Electric Wheelchair Keeps Edging Forwards After Parked Up And Powered Off, I Feel Very Unsafe

putting offers

i want to put an offer on a item but when i press send offer it just goes round and round then says it ran into a problem !! it's been like this for weeks now can anyone help ? 﫣

Buyer collected and now claims item is defective.

I recently sold an espresso machine, a large high value item. The buyer collected the espresso machine and travelled 2.5hrs to collect it from another part of the UK. Birmingham to East Yorkshire. One week later they are claiming it's defective and h...

EBay cancelled my sale

I have sold a quite expensive item. I have been in contact with the buyer regarding collection. I was away for a few days then he was going away but we both agreed it wasn't a problem. We had agreed on PayPal as the payment method but he hasn't yet p...

Not received an order, marked delivered

Please can I have help with this: I bought an item from a seller with an eBay shop, they provided me with a tracking number. My local courier delivered a package addressed to me with the same tracking number on it and securely sealed, doesn't look ta...

Item delivered to an address identical to mine but 30 miles away

Hi all hoping for some guidance on an unusual INR. I've been ebaying over 20 years and never come across this. I bought a charm for my daughter's bracelet, days later I got an 'item delivered' message from ebay. The item had not been delivered. The s...

Messages history

Hi there! For how long period of time messages are stored? I cannot see any messages about items which I sold more than 2yrs ago. Can I get Access to it in anyway? Best regards,Lucas

factory sealed 80's vinyl records legit or re-sealed used vinyl??

recently purchased some 80's "factory sealed" records but after receiving & careful inspection notice they have markings to cover under the so called "factory seal" the plastic seal is un marked. Upon opening a couple of the cheaper ones the records ...

How long to wait for buyer to collect?

I listed a new but unboxed microwave for sale, collection only. Buyer offered 2/3 of asking price. I noticed they did not appear to be local so counteroffer at their offer, but highlighting was collection only. They accepted 2 weeks ago now and then ...

Money withdrawn but item not sent

I have won a bid but unfortunately I did not notice is collect in person.I was asking the seller to withdraw or null the listing to no avail.Then few days passed I was not paying for the item.There was no option to get help from ebay.At the end the m...

item sold buyer does not want to pay but ebay wants to charge relist

ebay wants to charge relist fee when item wasnt paid for????

Customer Support

I receive notices that there is a new sign in to my account - The approximate location of the person signing in is given - The address is not correct for me. I have changed my e-bay password but the error persists. I have therefore tried to set up a ...

Refund not working! Help

I am trying to refund a buyer as unfortunately the item I was selling got put into charity box when I was moving things at home. I have attempted 4 times to refund via the Ebay website, but I keep getting an error and the refund not processing, and t...

Can I refuse delivery on an item and get a full refund?

The situation is as follows - I recently ordered a box of an item that is taking far too long to arrive and which, depending on how the courier treats it, may 'spoil'. The items in question are some special nutrient drinks - they can of course take c...

eBay treating Jersey as an international destination

I've just had a message from a potential buyer in Jersey asking why postage was so high. When I checked my listing, eBay is treating Jersey as an international destination for some reason. I can see no way to get round this. I use GSP for my internat...

immediate buyer cancel

Hi, I just sold an item, but within a minute of the sale, the buyer requested to cancel. It lookslike I have no options but to accept here, is that right? if so, what's to stop anyone just doing this for fun?

Sold not collected

Hello all. I sold something Feb 2nd but the buyer still hasn't collected. The buyer has asked me to post it to him, but it's collect only. Months are clicking away, the money has been spent already I cannot afford a refund. Help

Nectar

How can you get to talk to a proper person and not a repetitive robot.Fed up My nectar card has disappeared from my eBay account and lost hundreds of not thousands of points ,Cannot get card back on.

eBay assigned email

I want to add a safe place for my eBay deliveries from Fedex.Fedex asks "Need to make changes to your delivery? Verify your identity to manage your delivery.We will send a code to your email. Please enter your email address: 2___@members.ebay.com" I ...

HORNBY PENDILINO COACH

I have a Hornby Pendolino pantagraph coach and would lke to replace it with a spare standard coach body. How do I remove the existing pantograph body from the chasis? Thanks Ted

Package not arrived

I have contacted the seller 4 times by email and have had no response from them, I have not received my suitcase and no notification that it might be late, I ordered this in good time for my trip but now I'm shortly going and no suitcase has arrived....

Cannot confirm order despatched

I sold an item, customer collected and paid cash. I informed EBay that I've been paid and have tried numerous times to confirm despatch but system still saying that customer awaiting despatch. How do I clear the system ?

Delivered to wrong address

EBay app had an update and it changed my primary address to an old address I forgot to remove from my account and today my items got delivered there,no idea what to do I've contacted eBay customer service but they were useless

Customers insists on tracking number for Click And Collect order they have placed off me

I recently sold an item of clothing, it was sent via 2nd class standard post, I have had the buyer message me asking for a tracking number. I did not realised it was Click and Collect until she messaged me. I posted it to the address provided by Ebay...

Global Shipping - Price restrictions

Hi Folks! I recently listed a vintage computer as an auction with a 99p starting price. I offerred domstic shipping and international shipping via the GSP only. Listing ran the course for 10 days and the listing ended at £5158. The winner is based in...

i can't list item.

Your account is currently limited due to suspicious activity. how fix it?

Refund

How do I get eBay to step in as I am struggling to get refund for an item I purchased

Unable to open shopping basket

I am unable to open my basket completely so I can’t make any purchases

how best to proceed with a claim of item being faulty

I have a buyer that purchased a cigarette lighter from me on 26th February. It was posted on the same day. The tracking never updated but the last estimated delivery date was 29th February. I have 60 days returns on my listings. Today I have received...

Buyers unable to add to basket or buy my items

Having issues with over 30 buyers checking out on around 500 listings I uploaded a couple of days ago.They're all getting errors adding items to the basket or pressing buy it now. Doesn't seem to matter whether they're desktop or mobile.Unable to con...

I keep missing seller special offers from my watchlist.

I don't receive an email notification when a seller makes me an offer on an item in my watch list.I have missed lots of offers, as usually they only run for 24h. I don't check Ebay everyday! I have turned on ALL my email notifications, but it makes n...

Re Ebay message "Please confirm shipping address on recent orders From:eBay Sent:19-Apr-24 06:43 "

Has anyone else received this mail and if so have Ebay now resolved this " issue " does anyone know ?

Trouble adding to basket

Hi - im having a problem with a certain seller - everytime I go to add items from them, it says 'cannot add to basket' - I have ordered from them before. I have Emailed them to ask why i cannot add any of their goods to my basket / I cannot buy them,...

Coupon

Hi. I am trying to use 20 percent off coupon but it's not working. The seller told me about this coupon. It's not showing on the item page above the price. The seller sent me the code and a screenshot of how it appears on his page. I tried to enter i...

25% off with better than new Savings on selected lines only. Ends 22 April. Use code RENEW25

So Folks, I'm attempting to use this code to buy a phone. Upon entering the code above I receive the message 'This code can't be applied to your order.' It doesn't matter what payment method I select. I can see nothing in T&Cs that would cause this. ...

ebay closed my case through my error

So I ordered a microwave through someone that ebay called a trusted seller. The item did not arrive during the estimated delivery time and I emailed this man or people 3 times but received no response. The third email I asked to cancel the order and ...

Handles

Hi everyone I bought some Handel's buy now plus postage paid for the item then the seller said he,s already sold them and doesn't know how to refund me what should I do

UPS failed to pick up AGAIN

Despite booking my parcels with ebays postal service. I am finding that they are not being registered for pick up somehow?despite me paying the extra for collection rather than drop off. anyone else experienced this?

Refund

I ordered an item over a month ago. I opened a case shortly after I paid, because I received no response from the seller. It was finally sent to the authenticator about 10 days ago, where it was confirmed to not be authentic. I am still waiting for a...

Cancel part of order

A buyer as bought 3 items from me and paid for all as 1 order, theynow want to cancel 1 of the item can this be done or do I have to cancel all the order

Resolved! Order lost

I got this message:"Dear customer,I am writing here with all my sincereness to say sorry to you,i just was informed that there is a problem with our shipping company to cause a batch of parcels lost on the way, so your parcel may fail to deliver your...

Card details being used

Hi all ... I made a purchase yesterday night at 23:10 .. 2 minutes later my card details had been accessed in Canada for £0.00 .. My bank recognised is wasn't right and blocked my card .. I'm just letting everyone know ! It could just be a coincidenc...

Active Listings not showing all items

In the last 2/3 days I have listed approx 100 items. 25 approx of these do not show in my Active Listings but do show if I put a search on the item. How can I get them onto my full Active listing

How do I get paid?

Hi, I sold an item on eBay which I was originally meant to ship to the buyer. The buyer paid online and subsequently asked if she could collect the item from me instead as it will take to long to arrive otherwise. As a result she picked up the item i...

Problems with German customs

Hi. I recently shipped an expensive consignment of books to a German buyer (value = 175gbp), using Parcel2Go smartsend function, whereby the customs information is pre-populated from ebay onto the CN23 form and the commercial invoice. The delivery wa...

Seller says "collection only" and I cannot collect because I'm miles away. How can ebay help.

Seller says "collection only" but I live too far away to collect. Can Ebay arrange delivery and I pay the cost?

Air Fryer H02M7A0094558199

My parcel was left on the door stop without my knowledge. It should have been delivered on the 8th 9th 10th and 11th yet no parcel. I was not told it would be then delivered on the Saturday 13th when I was not going to be able to be in. I asked for a...

What do you do when seller does not accept returns

I bought the drum machine for my son. He wanted a drum machine in order to make a drum track on his mixer. Whilst small pad three does work it is not fully functional because it requires the foot pad to ignite the hi-hat and likewise without the pads...

Listing for 14500 batteries removed

I have been selling 14500 rechargeable batteries on Ebay for years but have just had the listing removed and sent the following message.What activity didn't follow the policyDue to product safety concerns, the sale of 18650 and 21700 batteries or bat...

Refunding a buyer

I have refunded a buyer, the refund request has been completed and a one time payment has been charged to my bank account. In my selling page my available funds show the one time payment amount however the funds have not left the bank account authori...

Account Restriction no explanation withholding funds

So I was asked to provide photo ID to eBay and because my name on my passport was my full name Christopher and my name is Chris on eBay they restriced the account. I was told to wait 24 hours, nothing then called again was told it was 48 hours, next ...

Nectar Unlinked

For some reason my nectar was card unlinked from my eBay account without my knowledge. I've made numerous purchases since and I would like the points missed to be added. I've only recently noticed this. It happened sometime after 13 March. How can th...

Disgusted at eBay's response to buyers lies on my feedback

I have been advertising, via auction, coins to include new silver one ounce Brittanias. Up to now, buyers have been purchasing and giving positive feedback in every case. I now have had negative feedback from a buyer which has distroyed my reputation...

Charged twice for postage

Hi, I know this has been covered some while ago but it's happened to me now that eBay have done away with sellers fees for selling clothes. This will actually help as there can be no confusion in reckoning for fees. I sold three items that came to a ...

ebay refunded buyer for non delivery, post office say it was delivered

Ebay refunded the buyer for an item as they said it hadn't been delivered. I put in a claim to the Post Office and they sent me proof that the item was delivered so they won't pay out either. I can't see any way on ebay to pursue this, as they have c...

Unfair review

My buyers parcel was delivered to her immediate neighbour and a card left for her to that effect. On tracking the item, this was confirmed but as the buyer says she has been unable to retrieve this from her neighbour, eBay have reviewed the case and ...

Seller refused to accept returned item from courier, return was returned back to me !

Hi All, I returned a faulty item value £8.99 to the seller, ebay arranged the postage and refund, but, when the return was delivered to the seller they refused to receive the package! it has today been returned to me unopened as I sent it. Now I have...

Newly listed items

Any idea why I suddenly cannot see a saved sellers newly listed items when she is a seller I've followed for years and she has confirmed she is still listing daily?

Bulk postage

How can you reduce costs for seller by sending multiple items and then amend postage so it covers bulk package.

delivery note contains my buyer registration address?

Hi all Apologies if this was discussed somewhere already but I tried to find something related to it and cannot find anything. I ordered some stuff on ebay from a seller and had it delivered, so far so good. However they added a Order/delivery note w...

Charged twice for postage

Hi, I know this has been covered some while ago but it's happened to me now that eBay have done away with sellers fees for selling clothes. This will actually help as there can be no confusion in reckoning for fees. I sold three items that came to a ...

surveys

Has anyone completed one of the surveys offering a prize for £2 [ ipad, cooking ware.] and if so are they genuine.

Battery listing removed.

I have been selling rechargeable 14500 batteries on Ebay for some time but they have removed the listing and told all previous buyers to stop using them immediately for safety reasons. I couldn't understand why but Ebay gave me a reason. No buyers sh...

hi is there a tele number where i can talk to ebay direct uk

hi all is there a uk Ebay number where i can talk to a human

Refund & Return

I accidently sent the wrong item to a buyer. they were great about it and sent the item back and I now want to exchange it for the right item. However, I obviously hit the wrong button and it now wants me to produce a refund (which i don't want to do...

my user name changed

my user name has chaged, but not by me, i have been on ebay for approx 20 years and have 100% feedback, which i am proud off. i cant get to talk to a scr. The csr computer is useless.

Nintendo switch

I bought item, worked absolutely fine to start with. Then 2 to 3 months ago lot's of error messages was popping up, did buy a new card for it an has made no difference.(error code : 2016 - 0641 ) messaged seller to say about issue, seller answer was ...

April Sales (or lack of)

Hi all Has anyone else had a huge dip in sales this month. March was the best month I've had in years but the last 3 weeks have been horrendous. More than aware of the COL etc. but this wasn't a problem last month. Just wondering if something has cha...

listing as not working

Hi. I'm trying to list something as, "for parts or not working", but the listing tool keeps skipping by the option and going straight to the header and description arae. Can someone please tell me how to get into the area that allows me to choose the...

Gave refund, buyer hasn’t returned item

Hi, I contacted eBay as a buyer requested a refund (which I gave with postage) and he hasn't returned the item. I put in a complaint to eBay and they have gone silent. Buyer now has £ and the item. How do I contact eBay to find out what's happening. ...

Why can I no longer stop offers being made on items for sale

Why can I no longer stop ebay allowing stupidly low offers on an item for sale

Contact Seller Fails after Buy It Now

Having had previous message exchanges with a seller about an item, I then proceeded to 'Buy It Now'. When I click contact seller to arrange collection i now get a popup box saying. Clicking ReadMore just repeats the 'Send Mesage Failed message. Plea...

Resolved! Evri postage collection from home

When setting uo postage with Evri how do I select to collect from my home

charging a seller fees on VAT and also charging a seller VAT on VAT

Hello.I appreciate that the eBay rules about eBay charging a buyer VAT have changed (due, in short, to Brexit) So now my buyers in Germany get charged VAT, eBay adds it on to my sales price and I assume eBay passes it on to HMRC as they do not pass i...

Item purchased but two days later it's been relisted

Contacted seller who took their time to respond but said they'd look into it. Then nothing. Item now seems to have been relisted with exactly the same details. It was a phone with a case etc. too much of a coincidence that it's not the same. All mess...

Report a scam seller

Hi How can I actually speak to a human being at eBay to report what I beleive is a scam seller, I have paid over £200 to this seller for 2 items. eBay do not make it easy to speak to them when you have a problem.

Dangerous product and refused a refund

I have made several attempts to get a refund for a cooker that was went from being unsafe to leave as the temperature gauge was not correct to it going from extremely hot and burning food to switching off completely. I've had several conversations wi...

Fake item

Hi, I have received a fake item, JBL headphones, I can return them but also want to highlight this to eBay as it is a big waste of my time and efforts.

Missing promised UKPounds20 VoucherCodes grocery voucher

Placed an order witheBay on the promise of a UKPounds 20 VoucherCodes grocery voucher. Items ordered and paid for did NOT arrive so seller eventually advised damaged in transit. eBay have promised a refund but that means NO advertised voucher. I noti...

Reactivated because my bank information was incorrect

Hi, my eBay account was reactivated because my bank information was incorrect. My bank account is under my personal name. However, I couldn't change it when submitting the bank details as the field was already filled. I'm unsure if the bank name and ...

Refund to buyer but ebay didn't return transaction fees in full!?

HelloJust noticed what I didn't get the same selling fees back when refund to buyerBuyer opend item not received case what is correct and I refund Original transaction fees I paid areTransaction fees-£2.99Ad fee standard-£0.89 Meanwhile on refund sum...

Bonus Nectar Points

How do I find Sellers that off Nectar points with purchases?

invoices from ebay

i bought an item and payment was automatically taken from my account; how do i get an ebay invoice for the transaction?

change of delivery address

Hi - after I printed postage label my buyer asked for item to be sent to a different address - how do I change this ?

Help

Im at my wits end borrowed some one my eBay account and I'm left with the bill my money as nearly all gone I need help struggling with communicating with eBay I need help

Missing bid

A potential buyer messaged me saying they had placed an offer and their screen showed I had rejected it, but I never received an offer, what can be done?, Chris

Delivery to a pick up shop rejected

I ordered an item and selected delivery to my local Spar shop the seller sent by UPS but the Spar refused the parcel and it was sent back to seller. I have selected this delivery option before with success but not this time has anybody else had this ...

How to exclude sellers from search results

Hi, please confirm the procedure for doing this, reason being, a search I regularly run is inundated with results from a seller that I do not want to see results from. Cheers.

ebay gmbh

Hi, i have a motorcycle part i want to advertise in Germany, can someone point me in the rifgt directoion, i have been told to put on ebay gmbh but i dont know how, thanks Antonio

rate your item new from ebay

I cant leave feedback on 2 items as ebay has now added a rate you item panel you cannot ignore the box so if you dont fill it in you cannot leave feedback I just bought a book I havent read so how can I rate the item, also I might not read it straigh...

Resolved! Parcel shows as not delivered

I sold an item and paid for postage, I then hand delivered the item as I noticed the guy lives close by. The item is now showing as dispatched and both the buyer and I have looked for a way to change the status of delivery but no joy. He even left fe...

Bad feedback left in positive section

Bad feedback back has been left in the positive section. I contacted the buyer and he said he made a big mistake and it was meant for someone else. He said he is very sorry and he not sure how to cancel it ? He want to leave the good positive feedbac...

return faulty Flopro greenhouse watering system

Bought via eBay as a guest i.e we didnt use our usual account, so the item doesnt show up.i cant seem to find the help to get a refund and return the goods to the seller.

How do I get a refund for prepaid labels that are un used

How do I get a refund for prepaid labels that are unused. I got the size wrong and the post office would not accept them

LOST PARCEL

HOW DO I GET BACK TO G DEVANGI , IN CUSTOMER SERVICE

Seller not paying for the parts/fees to repair item

Hi all So I brought my son a used bike in January for his birthday in February, when I put it together and tested it the gears were a bit out and I asked the seller if they were like that for him, he said he son said no. I called out a bike mechanic ...

buying a pair of speakers

if i buy some spakers and the seller deliverd them but they are faulty does the seller have 2 collect them

Proof of no-receipt

Hi, currently I have open case for a refund of stolen parcel from my doorstep, because postie left it there without agreement with me. I contacted Royal mail and they send me a conformation that they started an investigation. Ebay will refund me if I...

Removal of Vitriolic feedback denied by eBay

I recently sold a video light which the buyer informed me that he had to pay £7 because the parcel didn't have a post office pre-paid label on it yet I have two proof of postings slips when I sent it. I mentioned that I had a similar experience when ...

Buyers getting not given discounts on items.

HelloIam having some problems understanding why 3 of my last for sales got discounts, without being offered to buyers.I sold an item for 8.99, when its listed for 9,99 and only has automatic discount for 2 or more units, with free shipping. Other sol...

Help needed

I have received a request to return an item. I am trying to send a full return back to them and for them to dispose of the defective item. The error message im getting is shown below. Any ideas?

Poor sizing details

Just a heads up to sellers. I see lovely items of clothing for sale but sadly due to a lack of basic information on measurements and fabric I won't risk bidding. I'm a size 12-14 but these days that's not enough information as sizes can vary so much....

Resolved! What To Do When Ebay Cheats You?

Told seller to cancel, they refused. Chat with ebay gets Not Recd case opened so Seller Sends it! Then we Refuse it via UPS & it gets delivered back today. we never saw it. But Seller managed to Convince ebay despite tracking that we had it Yesterday...

Refunds

A seller has agreed to refund me for a faulty item and has asked for my PayPal email in order make the refund. Is it okay and safe to give it to him?

Ebay Un-necessarily Removing VAT Amounts From Zero Rate Used Equipment On Export Sales

As far as i know, you should only remove the UK VAT charges from export items that are new, on used equipment, listed as USED and with a zero rate, there is no removeable VAT, the price advertised should remain as is and not be reduced for export pur...

I listed an item for sale and now I am unable to access my account

I am unable to access my account after I listed an item for sale

!!!

I have recently been sent 2 empty envelopes from an eBay seller.I am not waiting for any purchases.The envelopes came 1 week apart.Does anyone have an idea of what's going on?

Seller accepted my bid & I've been refunded

This morning I sent a counter bid on an item I had on watch from yesterday , the bid was accepted & I paid straight away hours later I'm back online & found I'd been refunded , no message off the seller to explain why so I've left her a negative feed...

Postage unpaid

I made a sale yesterday but for some reason the buyer wasn't charged for the postage, any advice on how I can solve this problem?

THANK YOU EBAY

I just want to give a big THANKs to EBAY. The 1 month zero fees promo you gave me really helped me out a lot.I'm most grateful to you for it. I'm a small seller struggling to pay my houshold bills and your site really helps me to get by. I've always ...

Buyer did not pay despite 2 reminders from me.

I cancelled the purchase and it got relisted. However EBay thinks I sold an item. Surely it's only sold AFTER the buyer has paid?

Resolved! How do I get to speak to an Adviser

My sign-in seems weird today, I can't get into my site automatically as I usually do, and when I tried to list an item the price box is in USA dollers and measurements are in feet and inches. Can anyone advise me please, I've tried to speak to an adv...

Resolved! credit card rejected when paying insertion fees

I am being asked to pay my insertion fees. I go to the payment page and it asks me to register a credit card. I do that and the card is rejected. This has happened with both my cards over a couple of weeks of trying. They are both VISA cards at a maj...

Return item that was collected in person

An item that I was selling was collected in person. After having it for 7 hrs now want to return it saying wasn't as described. They've instigated a return/refund on eBay. I'm happy to refund once it's returned but eBay don't have drop down box for t...

Unable to accept counter offer from both myself and buyer shows error message

Error message shows, There was an issue processing your request. tried to accept through multipul devices

Pictures

Any one know why pictures have stopped allowing me to supersize them?

HOW TO EMPTY RECYCLE BIN ? ?

I HAVE DELETED UNWANTED MESSAGES TO THE RECYCLE BIN . HOW DO I COMPLETELY EMPTY THE RECYCE BIN ? ? REGARDS

I bought a pair off fake shoes and reported eBay

I bought a fake and reported eBay. Item delivered on 15th April 2024 When said bought made an offer which was accepted. When having second thoughts eBay automatically deducted the money. Arrived, and immediately contacted eBay as fake and was upheld....

Could anyone tell me how you can contact someone who is watching an item to make them an offer. Than

Can anyone please tell me how to contact someone who is watching an item to make them an offer? Thanks

eBay won't remove feedback for buyer giving wrong address on order!? Absurd

Got a buyer a few weeks back whose order was processed, shipped on time via Tracked evri service. order shows as delivered. a week later we get a negative feedback customer stating they've not had their order. reached out to buyer twice - no replycan...

Feed from private to public

How do I simply hange my feedback from private to public

selling fees for trousers

I have just sold a pair of shower proof walking trousers and been charged full fees. I thought fees were free from 8 April.

How do I protect myself from this buyer possibly scamming me?

I could really use some input on whether this buyer sounds legitimate or not. Here's the facts:I'm selling a large item of furniture for £250 that is listed as 'collection in person' and 'cash only'.A very new buyer (member since 6th April 2024) mess...

giving my email address to seller

Is it safe to give my email address and phone no to seller? he says he needs this for parcelforce

Impatient and harrasing Buyer opens INR case just hours after purchase and before l post the item.

I am very upset. Sold an item to somebody who sent several messages trying to get a cheaper price unsuccessfully. Inmediatelly after hi bought it l received more than 20 "panicking" messages asking me if l had already posted the item, how, where, whe...

closed case but sensor has not sent a replacement item.

A seller asked me to close a case for a refund on an item I have not received. They said they would instead send me out a replacement item.I closed the case, I have not received the replacemnt item and now there is no communication with sender.Becaus...

Unfair dispute fees

Hi my name is Craig 19740191 I sold a dvd at the beginning of march to a customer a week later they made a dispute with eBay saying they hadn't received I asked them for a few more days for it to arrive they emailed me a few days later and said it ha...

vat

HI CAN ANY ONE HELP ebay have restricted my account asking for vat number or exception letter form h

Why has ebay stopped putting the due by date on the feedback page?

Why has ebay stopped putting the "due by date" on the feedback page?

Garranty for an item that has failed after 2 months

Hi ebay.I purchased the item Order No 386768465673 from the seller. It worked ok for 8 times and now it has failed. It is still under guaranty how do i go about it.Please Help.

st. johns ambulance boer war cap

Dear all, i'm trying to trace this item that was sold on ebay in about 2012 - 2014- i believe it was bought off antiques shop in the cotswold. any information would be appreciated.kind regards (p)

Primary address changed

I just realised the last four things I ordered got sent to a previous address because my primary address setting somehow changed without me touching it - I assume I can't get refunded since i didn't check the details before ordering...do I have a leg...

Buyer's protection

How do I get contract resolution. Company won't respond to emails

Inadequate packaging resulted in empty ruptured packaging being delivered - how to escalate

Hi, I purchased a PlayStation 1 game which was shipped to me in a cardboard-backed A4 envelope. The envelope arrived without its contents, having ruptured and spilled its contents before reaching me. Royal Mail delivered the envelope in a sealed plas...

listing problem

I am trying to list a product,i have filled in all relavent info,when i list it comes back with item specifics not correct,it is correct,tryed to get ebay to help but they don't,any ideas

Selling rim

Hi I sold the rim, but the buyer told that the rim have some rust marks. I checked the photo what he send that what he received, I have the photo what I sold they are completely different rim what he wanted to send me back.please deal with this.

Inserting adverts stops working after the firt one or two insertions

The above problem has been happening on and off for a few weeks but is becoming more frequent. I have tried clearing cookies and cache, I have tried chrome, firefox and Edge but all have the same problem. Anyone any ideas? Mal

Ive noticed yet another ebay fee lately refreshing Items for sale.

Ive noticed yet another ebay fee lately refreshing Items for sale. Not only does ebay want a higher cut where nothing sells unless you pay a higher promotion rate and then they take 20% not 13% . Anything below the added 6-7% and nothing sells. NOW t...

Posting

I give myself three days to post my items but randomly ebay change it so that I need to dispatch it the same day the buyer purchased it. That's not always possible so then I get a dispatch overdue notice. Anybody know why they do this?

Classified advert

I have a classic car for sale. A buyer offered the lowest 'buy' price.....didn't pay but now I can't get the advert to go back on without paying again?I have time left on it 30 day advert)How can I sort this as ebay are NO help whatsoever.....

Customs duty France to UK - Will Colissimo contact me so I can pay?

Hi - I just bought an item on eBay from a seller in France. I can see in eBay that it is held us/ not being delivered as there is UK customs duty to pay. But I have had no message from the courier Colissimo - will they contact me and and I will pay t...

Feedback

A buyer has left negative feedback for not replying to a message which was not received by the seller.Ebay has messaged to say:Unfortunately we won’t be able to remove this comment because it doesn’t violate any of our Feedback policies.Suggestions p...

Item sold over 2mths ago

Hi I sold a Hallmarked 9ct gold bracelet on the 11th Feb buyer received it on the 13th Feb.she sent me a message yesterday 17th April saying it was fake what do I do

Selling motorcycle advert

Hi, I have set up an advert to sell my motorcycle and posted last night, it seems to have set up 5 adverts and wants to charge me 100 pounds, I only need on advert at 20, I cannot understand why it has done this

Item not received from feb 3rd

I ordered items totalling £40 on the 3rd feb. Didn't receive the item & the seller hasn't replied to any messages. EBay have now said the case is closed & I haven't received any money back. Can anyone advise me on what to do now?

Delete an error on Buyer Paid section

I currently have no sold items to send. Yet my app permanently says "Buyer paid - send now". And when I have one item to send, my app says I have 2 items to send now. How can I delete the unwanted "Send now" ?

Item stuck on Ebay phone app, but transaction completed on my home computer

I recently sold a motorcycle seat. The item has been paid for, posted and delivered to the buyer. On my home computer, the transaction is showing as being correctly completed, however the Ebay app on my mobile phone is stuck saying 'Paid -Post now' f...

No longer able to promote listings

Hi there, I am suddenly unable to promote my listings.Why is this please? J

posting item

hi allwondered if anybody can help with what to do in the following instancei have an item to post to a buyer with only one feedback and when icome to post his full address details are not there, he has emailed the address in 4 seperate emails, but i...

Adult sex toys

Are all the sex toys listed on ebay uk legal to buy in the UK? Some of them are a bit hard-core.

Postage refund

Seller asking for paypal account details to send postage charges. Not aware that this is acceptable. Thought this would be done via partial refund option.

A seller I recently purchased from has now sent me someone else's item and won't respond to messages

Ideas anyone?I have been messaging the seller for over 3 weeks telling them I have their item and asking them to send me a returns label. Nothing. Their buyer must be getting very fed up by now and so am I. The seller is a newbie and seemed to be hav...

Returning item for a full refund

Do I have to pay for the p&p and how exactly does it work?

Vat number 30 days notice

Can any one tell me if this is fair practice by eBay , in December eBay give me 30 days notice for a vat number which on the 8th of January I applied for a vat number from the HMRC I am still waiting for this vat number it's now the 17th of April my ...

Royal Mail, say delivered. Customer, says not delivered on 2nd class standard postage

I am pulling my hair out. I posted an item via Royal Mail 2nd class (not signed for) , have receipt of postage and the Royal Mail website says it was delivered on a date and time. Customer says she has not received it. What do I do because she has pu...

Offering combined postage to override Global Shipping Programme

Hi -I'm selling 10 comics from UK to a buyer in Germany. Ebay's Global Shipping Programme has calculated postage costs based on 10 separate packages when I can more easily and cheaply send them in 1 package. Ebay has automatically invoiced the buyer ...

Prices shown in British pounds, not US dollar

For some reason my searches now only show item prices in British pounds, not US dollars. I never changed anything in my account and I cannot figure out how to fix this.

Ebay Buyer Protection denied.

Bought a pair of Nike Air Max 95 for my son on 22/02/24..they were brand new and boxed.He wore them on week ends for few weeks ..during easter holidays he wore them daily and you could see trainers begun falling apart...Contacted seller on 06/04/24 t...

How can i remove a mistakenly downloaded photo for a listing photo from a

I mistakenly downloaded a wrong photo for one of my listing but I can't move it or inform a potential buyer it is a genuine mistake and I don't want to cause any false information.The photo is meant for another listing I have of a different type of h...

Resolved! postage fees ?? on Ebay's new zero seller fees for clothing category

appols if this has been asked is there a postage fee when selling clothing. TY

Contacting eBay support

EBay has stepped in early and closed a transaction whilst buyer and seller were making other purchases so all items could be sent together. Now buyer can't pay for original large item but payment has been taken for the multiple smaller add on items. ...

Resolved! Can't reply to buyer message on selling overview

Hi there. Buyer messaged me to say some shoes I sold on 9/4/24 needed reheeling after 1st wear, they were disappointed & it would cost a lot more than they had paid to reheel. The shoes are vintage & the heels looked OK when I sold them but these thi...

Ending a listing

Twice entered to end listing for 386926702330 and twice it said the page could not be found but the listing has now returned to the opening bid

PARCEL LEFT UN-SAFE PLACE

EBAY NO HELP, HAVE HAD LONG CHATS WITH C/SERVICES AND SOME SAY I WILL GET A REFUND AND SOME DONT????

Gremlin in the works

Purchased 3 fabric items on auction£5.50 - shows Awaiting payment £105.50£8.00 - shows Awaiting payment £108.00£5.50 - shows Awaiting payment £105.50 Holy guacamole. This will the most expensive fabric I've ever bought

Bougt I already collected the item but the seller didn't get the money transferred 9th of April 2024

Bougt an item and paid by card. I already collected the item but the seller didn't get the money transferred 9th of April 2024

Auto Response Bots

I just asked two completely different sellers for additional detailed information about their item for sale and in both cases received the message text 'Hi, Thanks for showing interest in our product. We need to check with warehouse to get accurate i...

Refund

I bought an item and it got broken before it's warranty expired, the seller as me to return the item which I did, the seller informed me she has issued me a refund and it's almost a month now I haven't received the refund yet