08-09-2025 6:57 PM
i have asked the seller 4 times for a return label and they still have not sent one i have sent ebays lots of messages on reply in messages they sent me telling them and they have not replied either there is nowhere on ebay for seller not replied so what do i do please help
08-09-2025 7:16 PM
As long as you started the return within 30 days of delivery you will be able to escalate it to after 4 days.
08-09-2025 7:56 PM - edited 08-09-2025 7:58 PM
You have opened a return case I assume as there is no need to contact seller.
Also you do not need to message ebay, that is not the way it is done. Ebay only get involved when case has been opened and seller does not respond AND YOU ESCALATE.
Once opened seller has 3 days to respond, if not on day 4 you escalate to ebay who take over.
This is on every listing, read it
11-09-2025 11:29 PM
Ebay said The seller let us know they provided a way for you to return the item. If that’s not the case, contact the seller so I did I started the return request on the 27th aug it wont let me ask ebay for help it keeps going to pending request
11-09-2025 11:29 PM
Ebay said The seller let us know they provided a way for you to return the item. If that’s not the case, contact the seller so I did I started the return request on the 27th aug it wont let me ask ebay for help it keeps going to pending request
11-09-2025 11:30 PM
its been 15 days and still no help
11-09-2025 11:33 PM
Contact ebay in the morning. You can request a callback on here:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid
11-09-2025 11:40 PM
i dont use phones got a phobia thats why i cant phone a agent