my refund still has not been refunded

[wishwecouldstopeatingchocolate]

bought some tyres and i paid for them then it was agreed to cancell order , my refund still has not been refunded

[tobiasd4]

You can only ask seller to cancel, they may not agree.

1 day after estimated delivery date, open item not received case, escalate 4 days later. 

[john1297576]

Obviously not cancelled as that automatically refunds, so do as already suggested, open a not received case as soon as past delivery date.