Community Newcomer
Posts: 1
Registered: ‎12-04-2018
Accepted Solution
marking return item as dispatched

Hi there,

 

I have sent back an item to the seller using printed ebay label. It has a tracking number on it. 

I cannot mark it as dispatched on my return side, because "The tracking number you have provided already exists in our system. Please use a valid tracking number for this return".

Do you know any way to solve it?

Thanks.

Accepted Solution
Community Member
Posts: 50,477
Registered: ‎15-10-2009
Answered
in reply to zuzannrei_0

If it was an ebay generated label then the tracking will already be on the return.

 

See the link to returns

 

https://pages.ebay.co.uk/help/buy/return-item.html

 

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Other Answers: 0