on 13-09-2017 3:35 PM
I recently sold a quite expensive item on e bay and the highest auction bidder has not paid and is not replying to my contact e mails. I have checked the buyers history and they have done this twice to other sellers in the last six months. Rather than going through the time consuming unpaid item procedure can I cancel the transaction without their agreement and if I do will my final sellers fee be refunded by e bay. Many thanks.
on 13-09-2017 3:40 PM
Sorry, but you have to open an unpaid item case. If you cancel without their agreement you will receive a defect on your account, and your final value fee won't be refunded.
A case can be opened any time between 2 and 32 days after the listing ends, and closed after four days if they haven't paid.
Your 10% final value fee (but no other fees) will be credited back to your account and you can safely relist the item, or make a second chance offer.
The buyer will receive an unpaid item strike from eBay. Neither party can leave feedback. Any already left can be removed.
For details, see: http://pages.ebay.co.uk/help/sell/unpaid-items.html