Member To Member Support

Tracked service doesn’t protect you against scammers

Sent an item with a tracked service. Delivery photos looks like item is not damaged. Customer has put a claim in for a refund due to just empty padded envelope arriving. Tracking shows bottom of padded envelope and you can see logos that came on the ...

Missing package

Hiya, Please how do I contact ebay for a missing item that was marked delivered but was not received by the buyer.Have been in touch with the shipping company and have been advised to contact ebay that they no what to doKindly assist on how to get tr...

"Postage and collection in person"

It's likely that you cannot access this contact seller view from your own account. It looks like the collection in person option appears when both postage and click and collect costs are quantified. There is no differentiation then, between "click an...

national insurance number

should i have given e.bay my national insurance number

Postage refund

This morning, was told at the Post Office that my ebay label (£8.35) was only for 100g weight. Parcel weighed 128g. I offered to pay extra but this wasn't possible. I ended up buying a new label for £9.85Post Office suggested ebay might refund me the...

item sold but then listing got violation, is it ok to ship

i sold about 20 of the same item but then today got an email saying "VeRO Unauthorized Listing Policy violation" and after appealing it, it was denied so have no choice but to end the listing. i still haven't shipped any of the orders i sold and i ju...

Potential buyer messaged with their phone number

I have used eBay since the late 1990's although it has been a while since I sold anything on the platform but have done so multiple times in the past.I have one item for auction at present. I received a message from someone who says they are interest...

Restricted

We wanted to let you know that you have been temporarily restricted from selling and buying on eBay because of concerns about your seller account. This must be frustrating, but measures like these help keep our marketplace safe for everyone.can someo...

Seller trouble

I had to pay extra postage at the PO to collect the itemOpened a case and seller asked me to close the case then they will pay me the extra postageI refused to close the case as I want my refund then I will close the case They have till tomorrow befo...

Refund

I recently won a bid for an item and completed the payment successfully. However, I’m now receiving a refund, and I’m unsure why this has happened. Could someone please clarify the reason for the refund? I’ve already reached out to the seller directl...

seller not refunding my money and ebay not helping

i bought an item from a seller and i wasnt home and my auntie refused the order because she didnt recognise the order i forgot to tell her i ordered something. The item was refused and sent back to the seller so i asked the seller to either redeliver...

Concerns About Simple Delivery – Limited Flexibility and Refund Issues for Sellers

Hi everyone,I’d like to share my experience with Simple Delivery and ask if other sellers are also facing similar issues.Since eBay introduced Simple Delivery, it has significantly limited flexibility for sellers:We cannot request collection for larg...

Buyer Protection Fee

I understand that buyer protection fee is 10p + 7% however since yesterday Ebay is automatically adding more than this to my items. Anyone else having this problem? Any help greatly appreciated.

return claiming

Хочу поделиться своим недавним опытом и получить совет от других продавцов. Покупатель открыл возврат, утверждая, что товар «не соответствует описанию». Мы несколько раз просили разъяснений, но покупатель просто сказал, что сопротивление слишком слаб...

Can’t find correct postage label

Hiya a seller has brought something from me, they have paid £2.94 for evri, I’ve gone on to pay for postage label and I can only see £5.46 postage label I’ve never had this before, how can I can I find the correct one plz

Postage

Hello Why as a private seller I am unable to set my own postage rate, can only list with "Simple Postage " rate which I would lose money usingWhat am I doing wrong Thanks

Private seller / Service Metrics email /Item not received rate

Hi , the current way that show your goods are delivered doesn't work for 2nd class post. Unless the buyer clicks goods received or the post person scans the larger letter, which often both doesn't happen. it is class as item not delivered. Although t...

Resolved! buyer protection

Hi, I would like to cancel buyer protection please. thanks

Postage

I post all my sold items via Royal Mail 48hr Tracked Service. I have no printer and have no wish to mess around with QR codes especially when dispatching multiple parcels. I take my items to the Post Office and they stick a label on the parcels. This...

Webinterpret - Beware “Read Before You Try”

A friendly message to anyone considering using the 3rd party application called Webinterpret. On eBay’s help pages it clearly states it’s a free program to boots sales. Not True! if you search in the help guides it’s says this. “The European Sales Bo...

Item arrived at my Buyer damaged

Hi, Can anyone help this is the first time I have had an issue. I sold a highchair but it was delivered to my Buyer damaged. I sent this by Yodel wrapped in bubble wrap and thick cardboard, very securely wrapped. I contacted Yodel on their live chat ...

Delivery

I have noticed when I have sold items I get an email from Royal Mail stating it’s been delivered, but it is showing still not delivered on eBay app

violation

I have had an item suspended due to a violation / unfortunately it will not resolve the violation as the revise listing is not bold and when i put the curser over the revise button I get a no entry sign ?

Issues accessing vouchers

Hi, I recently downloaded the eBay app and was offered a coupon for 10 pounds off. I was prompted to copy the code and then was informed that I would have 3 days to apply it to a purchase. However, it has only been a day since then and the code is go...

Fake trainers , bought back in may. I didn’t know

I bought a pair of Adidas trainers back in May, It turns out they’re fake I didn’t know what should I do please?

Problem ordering

Hi, I have been trying to order from a company called Rochdale Printing for the last couple of weeks. When i place the order into my basket and try to checkout it says this seller currently isn't taking orders. Has anyone else had this problem and do...

Combined shipping with Simple Delivery

A customer has bought & paid for three items that I wish to send in one package. eBay have issued three separate QR codes. If I only use one label it will appear that the other two have not been dispatched. Do I therefor need to stick three postal la...

Seller to Buyer Messaging Page

Today, when I sent my buyer a message via the Order Details page, I noticed the following text on the message page. Your buyer has reached out about their order. Since you used Simple Delivery, we'll work with your buyer directly on any delivery rela...

Speaking to an eBay agent

How the hell do you get to speak to an agent, the AI keeps fobbing me off

Cannot arrange delivery of large items of furniture because Ebay will not allow sharing of details..

I Cannot arrange delivery of large items of furniture because Ebay will not allow sharing of details after a purchase has been confirmed. In order to book the courier I need to have a contact number and an email address to be able to complete the boo...

Buyer asks to change address

Hi my buyer now ask me to change his given delivery address as he given a old address. I have already downloaded the qr code with the given address, is it okay to change address not via ebay? Help

Buyer stating item not as decribed

I wonder if anyone could advise pleaseI have a buyer that purchased an expensive item, a day after delivery made contact stating that my listing was not as described demanding a huge discount/refund. I've never had this problem before, I asked them t...

Seller not responding

I purchased an alternator for my motorcycle. It arrived, was fitted and worked perfectly for 2 weeks, but has now stopped working. I contacted the seller on the 25th July, but as yet I have had no reply. What should I do now?

selling to usa

just been told regardless if you dont use gps which is not compusary that ebay are not allowing items to be sold via ebay to USA because of usa tariff problem regardless if item made in in uk and under $800 . comes up with this message when item sold...

Postage label

I have sold a handmade item & the postage label has just expired when I have finished the item. Does anyone know how to get another one?

Unable to accept bidder’s offer

I would like to accept an offer made by a bidder but when I tap up respond now there is nothing showing in my account

UK non-mainland postage

I have applied the postage rates to UK non Mainland deliveries , but it is not showing same rates for these postcodes starting from TR21-25, LL58-62, LL64-78, IV, HS, KA27-28, KW, PH1-50, AB31-56, FK19-21

How the bleep do you contact ebay

I have had a failed purchase, a scammer. I requested to cancel the order and got refused by ebay, saying I needed to give it a few more days. Those days have gone and now I can't raise the problem again!The Item Not Arrived option just says I can't d...

The seller claimed he didn't trust the courier company and I still haven’t got my money back

The seller said he didn’t trust the courier company when the package was almost delivered and asked them to send it back. I opened a case on eBay that same day asking for a full refund. But as of now, the seller has already got the item back and is s...

Delaying delivery at buyers request

Hi The buyer has paid but requested I delay postage til after Aug 6th. ( it’s July 29th) I have no issue with this but how will it affect - the postage label done through simple delivery- my sellers score as ill technically be late dispatching ( eBay...

Confirming bank details payments on hold

Payouts are on hold until bank account is verified as I am a new seller, usually takes upto a week it says, it's been over a week now and seeing alot of people usually takes a couple days, why isit taking so long?

Auto relists

HiWhen I list my items towards the bottom it states if your item doesn't sell we will relist upto 8 times. Unfortunately this is not happening and they go straight to my unsold list. I have tried several different ways of list ie LIST AN ITEM, Relist...

tracking

posted items to USA on the 23 of july.but show as dispatched on tracking also tracking does not work on royal mail tracking anyone know what wrong as buyer is chasing for information

Closing my account

I have tried several times to close my account , eBay are refusing . I’ve no outstanding balance or transactions . I have tried through their chat service which they only seem to chat once an hour with me so I came off that too . Any ideas ?

Listing fees showing on listing but I have a shop subscription?

I have a basic shop subscription. All my listings are buy it now and so I have 250 free listings and I am not near that level. But I have tried to list 2 items today and ebay is showing a 12p listing fee on each. I tried the automated assistant which...

Abroad

A buyer has returned an item put in out the country for a week so have no way of checking the item therefore I shouldn’t refund until this is done, eBay want it refunded earlier than possible. why can’t you speak to anyone anymore?

Change address on postal label

Hello - new seller here.How do I get the return address on my postal label changed - its showing my old address.I've changed my address in the 'address' section on personal info but it still shows old address. Help!!!!! Thanks

Authentication process

I have followed eBay process to send my Omega watch to their authentication address, however on trying to find out if they have received it yet, I have noticed the address has changed for the company, a google search revealed that Rapid have now move...

Seller help; item arrived damaged and insurance doesnt cover the costs of the damaged item

Item delivered and buyer has reported damage. The item is no damaged beyond repair and cannot be resold. Sold for £260Buyer purchased the Evri postage through ebay. I have raised a claim for the damage however I noted the compensation was only £25 is...

Refund case closed

I bought trainers which fell apart after 2 weeks. I contacted the seller and sent them photos etc. they told me to open a return case and they would deal with it. I did this and they closed the case. EBay say there’s nothing I can do? How can this be...

Age verification needs a massive overhaul

This age verification is ridiculous, they're restricting item that don't need it a betterless bladeless jigsaw - what kid is going out to a mugging with a body only jigsaw *bleep*, or a butter knife as I've seen someone else report this really needs ...

Simple Delivery setting incorrect postage for small item

I'm trying to list a small 50g item 15x15cm and 4mm thick, this can be posted as a small letter, but for the life of me I can't change the simple delivery option from a 1kg large letter at £2.70.Anybody got any ideas

Does eBay Operate in India?

I have a potential customer who lives in India. He says eBay will not ship to India, using their Global Shipping Programne, from the UK. Is this correct?

How to sign up for eBay's promotional activities?

My store's orders have been declining recently. Could you please tell me if there is any channel for registration for promotions on EBAY?

I've had an item delivered to a click and collect store but have not received a collection notificat

I've had an item delivered to a click and collect location but no collection notification (text or email with barcode) has come through. Tracking also does not state 'ready for collection' . Chatbot has been giving me the runaround and I've not found...

Request for courier for local collection

I’m new to selling. I’m selling for local collection only. I received this request “Hi, please advise if it is ok to arrange my own collection by courier from your place? Thanks”. I’m considering this is possibly a scam of some sort. It looks like I ...

Age verification

Why am I being asked to re sign in and give my credit card details to bid on a reciprocating saw. I am an established user with address and card details already in place.

An item I brought is being returned to the seller by Evri. What do I do now?

Hello. I purchased a few items from a seller a few days ago and they provided me with tracking from Evri. Yesterday it said the item was being held because it was "larger than we expected" so they are "sorting out a specialist Evri courier". Now it s...

Can't access my funds

HiHoping someone can help although I really can't believe there is no way to speak to eBay direct about an issue with the complexity I'm about to outline! I'm having a bit of an eBay nightmare at the moment (compounded by shipping companies!). My pro...

Promotion Listing

I don't have the option to promote my listing.

My messages to purchase items on Ebay from Companies are not being delivered!

How can I contact a real live Ebay Agent and not have yo deal with a Ai BOT???

Selling

2 things i have to complain about .1 there is a lot of sellers on here now that won't send stuff to Northern Ireland i would like to know why.2 I am fed up with looking at items on Ebay only to find out its a Chinese company selling thru a UK address...

System has added two items to one tracking number I want to send them individually

The system has added two items to one tracking number for different buyers ? I want to seprate them how can I do this with oiut cancelling an order

Postage options

Why can't we have inpost options on all our parcels?

Items that do not fit into simple delivery criteria

Some of my items do not fit the simple delivery criteria, for example on length, so how do I change to use parcel force?

I can't go in my eBay seller app

I just post it to sell my item now I can't go back I don't know what happened

Item was collected despite being listed for postage

I sold an item which was listed as a 'postage delivery' item (i think the 'collect from seller' option was accodentally not selected during listing).However, the buyer was local and so decided to collect the item instead of waiting for it to be poste...

Resolved! Buyer received excess items in order....

Hi.I'm hoping someone can help. I ordered some plimbing items (radiator valve sets).I ordered four, but received fourteen. They're relatively expensive, at ten pounds per set, and with an excess of ten items, someone is out of pocket by at least £100...

Postage

Hi I didn't want to use the postage option that ebay selected being the cheapest, as the item was worth £200 so I went to the Post Office and paid for Special Delivery. I have let the buyer know the tracking number and I have updated this in on the i...

Over 90 days old postage vat invoices

Hi Have forgotten to print off postage vat invoices for April but its over 90 days how can i get them ?

Auctioning an item - How do I set up an auction for an item?

I have an item I am considering putting on auction instead of just asking a fixed price. How do I go about this as when you're creating a listing there doesn't appear to be an option to select an auction ?

Resolved! Posting using a different courier

Help needed. I recently sold and item, but didn’t realise the seller used Evri postage when they paid. I’d posted it by the time I realised using Royal Mail which is tracked. I added a note to the order with the tracking number. There doesn’t seem to...

Supplied postage

Hi I’ve sent out a parcel using my own courier not evri who they want me to use obviously eBay can’t track it now so I’m not going to get paid as it won’t get delivered according to the system how can I get round this I’ve sent the buyer my tracking ...

Can’t get paid

Hi,I recently sold an item on eBay, and foolishly selected evri as the courier (when I created the listing, several weeks ago).the item sold, and I sent it via Royal Mail (as I always do).The buyer can’t mark the item as received, as I sent it via th...

Collection conformation

Sold an item for collection only, buyer paid and collected no problems but now i can't mark it collected without a code ? When he came i scanned his QR code and we presumed that was it and it would automatically mark it collected ? Isn't that the who...

help with international listing

Hi there, for years I have sold my crafts successfully from the UK to USA. I stopped last year because of personal reasons but I'm now wanting to sell again. I'm getting so frustrated as it's not as easy as it once was to place an item for sale and g...

Postage

Hello I'm looking for how to get a refund on the extra postage Royal mail charged for me to receive an Item as seller didn't cover enough postage when sending.

Return after 30 days listed with 24 month warranty

Bought an auto part first month this year, now faulty, not working now. Seller sold item with 24 month warranty. Seller not responding (China) and eBay no help, sending me round in circles.

delivery address

ordered an item and my delivery address was the wrong address so i immediately messaged the seller which was 24/jul/2025 thry replied today telling me it was too late to change it even that the item had not even been sent out

Tracking Numbers disapearing

So I sell a quite a few low value items that are under £10 and i send via Royal Mail 2nd class small letter. I pay for and print my postage labels on ebay. I have noticed that when I purchase the label a tracking number is automatically added to the ...

Advice re unresponsive seller

I need some advice please from the community, over a year ago I bought a battery for our Dyson V6 cleaner that carries a 10 year warranty according to the sellers advert (still there). The battery is starting to fail, so I messaged the seller(Yosemit...

Anything but Simple.

Having been a seller on eBay for years and it been easy to do, now we have this so called Simple Delivery it is any thing but simple, having sold one thing with this new simple delivery (which took me a long time to work out the delivery section and ...

Partial refunds

I recently bought 6 identical items from a seller, only 5 arrived. The weight of the parcel at the post office, clearly shows there only were ever 5 items in the package. I contacted the seller, who agreed a refund, then dragged their feet for a few ...

unreasonable postage

Why are sellers getting away with listing one courier eg royal mail and when you buy expecting this to be sent with royal mail they keep cocking up a good service by sending goods with a completely different courier, (N-evri) the worst courier servic...

Bought a used phone but the damages was undesired and mislead

I bought a iPhone 13 and he told me it was repairable and convinced me into going through with the order once I found out how damaged rhe phome was, I got the phone I’ve taken it to multiple phone shops and they’ve all said it’s not useable or repair...

feedback

do ebay have a uk phone number I seem to keep going round in circles for an answer

any idea how i put an offer on a circular saw as it needs credit card details for proof of age

i want to put an offer on a circular saw but it said i need credit card details, I only have a debit card but it will not accept this as proof of age .any ideas

Resolved! Posting a package

I have sold my first item. I have generated the label and ready to send but my seller has asked for Royal Mail postage. When I have looked back, to prepare for delivery it says Evri is the only option. Is there a way I can create another label for Ro...

HAVE TO PROVE MY AGE EBAY WOULD NOT ACCEPT DEBIT CARD ONLY CREDIT CARD

HAVE BEEN A MEMBER OF EBAY FOR OVER 22YEARS. WANTED TO BUY A SMALL PRUNING GARDEN SAW. EBAY WANTED MY AGE AND WOULD ONLY ACCEPT CREDIT CARD. I HAVE NEVER HAD ONE AND DO NOT WANT ONE. CANNOT GET THROUGH ON PHONE AND THE AUTOMATED SYSTEM IS RUBBISH. KE...

Taking money out of account

I can’t remove the money from my account. It’s saying bank details aren’t verified but I have verified them many times. Is it because I have changed my name since getting married?? one surname on my eBay account and another on my back account?I can’t...

Simple Delivery & Buyer Protection - Selling Low Cost Items

I sell low cost items with starting bids of 99p which often sell for 99p. With the old system my postage charges also allowed for packaging costs.With Simple Delivery, Ebay now receives all the postage charges, which are higher (because of tracked de...

account change from personal to business

Hello I want to change my account type from personal to business, because when i was creating my account i accidentaly created personal one, instead of business, but now i cannot change it, so if anyone has a suggestion how to do it i would be very t...

Simple Delivery

Is there a way of changing the options for simple delivery+ I have recently sold an item but now find I cannot use the delivery method as not in my location?

sold auction item on 24th July still not paid for

sold re shoes 10 auction on 24th July still not paid for 28th July - what happens next? please advise

Posting to USA on hold ?

Hi could anyone help I have an item listed that a customer in USA wants I have international shipping as an option only it’s saying I don’t ship to her when she goes to check out I rang e bay they say tariffs are on hold USA has anyone had this probl...

Printing up ebay accounts for tax return

Hi Please can someone tell me where i have to go to , to down load my years accounts in order to submit them to the tax office. I used to find this easy to find but am getting increasingly frustrated at finding them on the site. Many thanks Guys

Seller Wrongly Advertised Item

Hi everyone! The seller is claiming I ordered the wrong part, but his listing shows that the part is a match for my vehicle. I provided him all the info yet he claims the part doesn't match because the vehicle has a SLIGHTLY varied power output, whic...

How do I create a listing for an item that is too large for any simple delivery size options ?

I'm trying to create a listing for an item that is physically larger than any of the size options offered in "Simple Delivery" How do you do this ? Some of the postage services offered by ebay would cover it, but they are no longer available under Si...

Refunded item received eventually but junk

I purchased an item which, after 30+ days had not arrived. Contact with seller resulted in delaying tactics. Contact Ebay who decided to issue a full refund and removed the listing for policy violations. 30 more days later the items were delivered bu...

Simple Delivery

With this new simple delivery!!! how do you post something over 2kg? Size wise fine but not weight.Thank you.

Royal Mail courier collection

I have sold an item with Simple Postage. I clicked on the link asking for Royal Mail courier collection. The item was not picked up. When I went back to the website there was no indication that I had ever requested courier collection so I tried again...

How to claim for a lost item when the label has been here rated by eBay

I generated an Evri label on e bay for an item I have sold . The item was lost and I have paid full compensation to the recipient. I am now trying to claim this back from Evri but they say I must do this with eBay as eBay generated the label . How do...

Can’t get any response from seller and can’t find a number to contact eBay ???

I bought some oat milk from a seller which is dated best before Aug 25 - have contacted seller - three times to ask what date the milk is dated until and no response at all - tried to get help from eBay and no-one seems to be Available- sent here ! q...

posting my items my way

I have used Ebay to sell things for over 24 years using postage stamps, I do not want to change, to stupid QR codes that do not work, The post office loves me and knows me well, why would I want to change?, after all this time, I have lost money on t...

Supply keeping the VAT when refunding back your money

I returned an item today because it was too small, and I discovered that the supplier is not returning the VAT I paid, which is part of the purchase price. The VAT was included in the sale and wasn't charged separately. I feel defrauded because I ret...

Resolved! Simple postage bought but not used

I didn't realize I'd opted for Simple Postage and didn't need to pay, and so I bought and printed my own label. Item has been posted, but I can't mark it as despatched and I don't think it will release payment without me generating the label. What ca...

Return

Hi, I’ve received a refund for an item through a return case. I never received a return label or instructions. Can you confirm if I need to return the item, or is the case fully closed?

Pending Payment

Hi have a pending paymant on my account because the delivery status is stuck on undelivered. The item was delivered over a week ago and I have proof of delivery on the Parcelforce website and also the buyer has confirmed recieving the item. The byer ...

Ebay notification and stat. errors

Hi, I have recently had an order for an item not reported to me by ebay, and it appears it is still not reporting the sale has happened. I have managed to locate 1 email on day of purchase and no followup messages, nor any notification from the app o...

Not able to complete check-out

Having problems, low price items check out ok higher price items not able to check out all cards ok acount not suspended has eney one got any answers

Aggressive request for refund from a buyer……..

I have had quite an aggressive request for a refund on a pair of sandals. The seller says I didn’t put the width in the description and they are too wide. I included the sizing in the item specifics and also posted photos of the label on the box, cle...

How to Manually add tracking number ?

I haven’t used prepaid label so how do I manually add a tracking number? I’ve clicked on Actions tab under orders but there is no option to add tracking number

Simple Delivery

Does anyone else object to ebay forcing sellers/buyers to use only ebays selected carriers? I find Yodel far more reliable, faster and with clear tracking but they are not included in Sinple Delivery!

Bought a 3d resin model

Item arrived in February and several pieces were missing, informed seller, who said didn't know how that happened and if he could not find the pieces he would reprint, since then I have contacted the seller politely asking where my pieces are. The se...

Refurbished on Ebay phone with 1 year warranty

I purchased a moblie phone in February which stated refurbished on Ebay coming with 1 year warranty. It has now gone faulty, i contacted the seller re warranty repair and was told there was only a 90 day warranty! how convenient.How do i persue this ...

Refunds

Hello, I have a problem with a buyer, he decided to return it, he told me that there was no picture on the monitor, I replied, how come there is no picture on the monitor? I have evidence that my product works perfectly, before I sent it, it worked, ...

The seller is having challenges with delivering my item

Hi. I recently bought an item and the seller contacted me and told me they're having problems with the address I provided. They informed me that the address I provided is not valid but it's the one I've used since I opened my eBay account. I successf...

Someone else fraudulently using my address as their return address

I've recieved several 'returned' parcels where a buyer has recieved the wrong item and returned it to seller - but the seller has used MY address instead of theirs! Am unable to report to ebay via the automated chat. waht can i do?

EBay sharing my email address with delivery company

HiI have asked EBay not to share my email address with delivery companies but they have failed to comply and customer services have stopped answering my pleas. When I post goods I never have to give an email address for it to be delivered so only see...

Simple Delivery Charging too Much

I have scheduled a listing for something that will cost 87p to post but SD is imposing £2.72. There is no custom postage option to chose. Another listing DOES have custom postage so I could enter the correct rate.Is there any sort of work around ? I ...

Wrong size advertised

Hii purchased a dress which was advertised at a size 12when i tried it on it was too bigwhen i looked at the label it was a size 12/14the seller would not let me return it because she said she was a 12 at it fitted her perfectly

Postage costs

My parcel is larger than the medium measurements-how do I change it to custom sized?

simple delivery

I have given up on ebay due to thier enforced simple delivery, anyone else that feels the same way should repeatedly complain to ebay (as I have been doing) the more complaints that they get they might even realise that this system doesn't work, ther...

Postage fees

Hi there. In choosing my postage carrier as a seller, do I pay compensation in addition to postage fees?

Buying bladed article, asking for credit card, don't have one

Want to buy lawn Sheres asking for credit card to verify age don't have credit card

"Post from postcode is not valid" error

Hi everyone. Last night someone bought a product I was selling. Obviously I went to send it. When I tried to get my label though it didn't let me have one. Instead, an error popped up saying "post from postcode is not valid" my postcode is accurate a...

Holiday mode

Is there anyway I can turn off all my items as I am going away

Item returned but return case closed

Hi.I returned a purchased item with the time frame specified. I have the receipt of item returned plus also DPD text messages stating the item gas been picked up and and another message stating the item has arrived back with the seller. I have now re...

Collection Issue

Good Morning, my buyer bought a collection only item and is being very difficult regarding arranging collection. I had previously given them days and evenings when I was available but they do not respond. Then out of the blue will say can I come now?...

Returns and Refunds

So a Buyer bought from me and they got the product and reported it so the listing got taken down them they subbmitted a return and refund so I gave them the refund. Ebay closed the case its been 6 days and they still haven't posted the item yet I've ...

Reimbursing a seller after a refund has been issued

Hi, The item I sold took forever to get to my buyer, so we agreed it must have been lost / taken and I sent her a refund. Since then it has been delivered, but I can't find a way of her repaying me the refund amount.Any assistance / ideas would be gr...

Postage label

Any help would be great thanks I have printed off a posted label But decided to upgrade the buyers postage and send special delivery.Now I have no option to cancel the original label and and the tracking from the special delivery any help would be gr...

Simple Delivery costing sellers money

There is no Post Office within 5 miles of here and as a result I have to get the postie to collect packages. I lose 30p on every item I sell. eBay suggests I put 30p on every item I want to sell but 30p on the items I sell is usually enough to put po...

Sold an Item posted 1pm next day . Tracker not updated

First time Selling in a Long time. Next Day recorded delivered 1pm next day like the Buyer wanted. Can't get a hold of the Buyer and when looking up the Royal Mail it was sent to closest to them. The Post office Number doesn't exist and they have Ver...

How to turn off Simple Delivery?

Haven't sold on ebay for a while and see the emergence of 'Simple Delivery'. I get it, it must be really convenient for some people, but I don't want Ebay to automatically charge for and provide a postage label to print and seemingly there is no way ...

simple delivery size

I am a private seller and i have motorcycle forks to list but its over 61cm in length , No good for RM parcel size so if i reluctantly use evri as my only postage option should this be ok or does the 61cm apply to evri with simple delivery?

Resolved! Postage Fees

Hi out there,I recently sold an item and bought my own postage for my package from the post office (£2.70), but I see that eBay has charged me and subtracted the same amount from me seller fees, so in effect I have paid twice for postage.Can anyone a...

Hi i just made an offer for a item and they have accepted it pressed confirm to pay but e bay wont

Just won a bid for an item pressed confirm and pay but e bay won't let me

Resolved! Offers from New Members

Hi, I seem to be getting offers from new members with zero feedback, who have only joined on the day of the offer, location is Australia, and postage address is in UK. I don't believe these are genuine buyers. Is anyone else having offers like these?

New accont problem

Jeep getting network error saying not connected to Internet when I am and invalid token messages. I cannot access my listing's or list anything else. Tried app and browser and updating password. Any ideas

Sending items

Why oh why does eBay not allow me to send my dispatched items via impost.It is a tracked service ! And the tracking information is better and it's more convenient. Instead I am limited to queuing up to send my items Waiting for my post office to open...

Delivery service incorrectly listed

I sold an item tonight and went to print my delivery label from eBay without realising it was for Evri. As that is if no use to me as there as is not an Evri depot for me to use, I have bought postage from Royal Mail and the item week be posted tomor...

Sending large item.

EveningTotal newcomer to selling here. I just sold a large light fitting which I described as extra large parcel up to 30kg and up to 150cm in length. The delivery charge calculated was £13.63. However when I took parcel to Parcelforce they say it is...

HOW CAN I SEND AN ITEM MEASURING 1.1 METRES IN LENGTH BUT ONLY WEIGHING 1 KG, IE A GOLF CLUB

I AM TRYING TO LIST AN ITEM, A GOLF CLUB. THE PARCEL WILL MEASURE 1.1 METRES IN LENGTH, BUT ONLY WEIGHS I KG. THIS IS NOT POSSIBLE BY THE DIMENSIONS ON SIMPLE DELIVERY, WHICH APPEARS TO BE MY ONLY OPTION NOW. WHAT HAS HAPPENED TO THE OPT OUT BUTTON? ...

Ebay Customer Service and Simple Delivery

I'm trying to list a beer mat, but Ebay's 'Simple Delivery' is trying to tell me the postage label will be a large letter, when in fact I know it will be a small letter. Furthermore, Ebay's automated assistant doesn't understand me and when I ask to ...

app

was on website and given a link to scan from phone and install app on phone. Promise of a £10 voucher. How do I get the voucher. Installed app and all reference to the voucher disappeared!

What can you do when you've sold an item twice by auction and rhe buyer hasn't paid!

This is the second time I've sold the same item and the buyer hasn't paid. I will no longer use eBay as you don't care about buyers not paying, I also think you're misleading sellers and buyers by leaving items up as sold when you check for previous ...

Deleat draft

How do I delete a partially completed draft no longer required.

Resolved! UK Private Seller Global Shipping UK Cost

Hello, I have read the Global Shipping Program and looked on the forums but cant find the answer to my particular question. I have some items that I only sell in the UK but are around £6-7. The postage I charge is £2.99 but if someone buys more than ...

Do many fake Pokemon cards exist on ebay?

I recently got back into collecting cards after nearly 20 years of mostly quitting (due to having no one to trade all my duplicates with), and have been buying some packs on ebay, at rather good prices I might add, meaning not scalper prices. Not CHE...

Wrong price

Hi there, so I sold my item for £20 but only received £13? Done it with my previous sale Iswell?

Age verification

I received a text message after buying some coils for my vape pen saying I needed to show some identification to verify my age. Usually this seems to be done automatically. I am cautious about giving details to some unknown verifying service.

International postage

I have had an item bought from me today and I was not aware my listing had an international postage option to which I buyer from Germany has purchased, the postage is only £2.75 which has been paid by the buyer, is there any other costs that I’m goin...

Confused 😕

I had an item sold on the 17th July. On the 20th it updated and told me that it had been dispatched when the order is still in my living room...so I left it until now thinking I must of messed up somehow but it's still saying dispatched and irs also ...

Posting a tube via Post Office

Just created a draft listing for some model railway tracks. I have packed them in a cardboard tube that is 80cm long and meets the diameter size for Royal Mail tube service. But there is no option in the Simple or Custom postage options for this on E...

Using eBay balance

I’m in the UK. Can I use my eBay balance to buy items from overseas? The option to do this seems to have disappeared from my payment options at checkout when trying to buy an item from the US or the rest of Europe.

Sold item without advertisement but charged advertisement

Sold 4 graphics cards worth of £2200 sadly been charged £231 advertisement fee on top of my wooping %12 final fees. I spoken with eBay explain myself they said they will cancel this for this time. (as i accidently press promote and close promote adve...

Problem with images loading -relisting them as Fixed price

Whenever I relist items as Fixed price items when i've had them for auction. The image stays as a unloaded image. However, when i click open image in new browser window the image does show up, it is there. It seems like e-bay isn't able to load them ...

Shipping a bike

Originally listed a bike as collection only then I was asked to ship it. Is it ok if I ship it via a courier outside of the eBay service as long as I use a tracking service ? Thanks

Postage cost s simple postage

Hi there,I’m very confused with the costing of simple delivery. I’m a seller for example I’ve put £2.70 for a large letter for the buyer, the buyer has paid that amount, but says they have chosen small parcel which is £3.38 so I’m paying out of my ow...

Combined shipping

Original order form listed items from same buyer so you could combine shipping. I just combined 2 magazines by using one ebay postage label. Now the 2nd item is not showing 'dispatched' and there's no way I can mark it dispatched. Will I get paid for...

Selling

I have some vintage collectibles which are miniature golly dolls, are they allowed to be sold on e bay or is it deemed sensitive

Buyer damaged the item

I sold an item which was delivered to the buyer over a week ago, today he's claimed that the item was delivered damaged and the case it came in was also damaged. I know for a fact that it's not the case. Is there anything I can do ?

buyer problems

I sold an item which was for collection and the buyer asked me to store the item for a few weeks, eventually it was 5 weeks. The buyer arranged several dates for collection then cancelled them with a collection of excuses. The buyer has now sent me a...

Evri shop Refusing to accept packages that don't fit letterbox-size

Hi All, Just thought I'd share this and add it to the Simple Delivery debacle. I just tried to send a few (single) golf clubs (both boxes well within Evri's size/weight limits, and something I've done at this shop dozens of times before). The guy beh...

eBay Javascript is impeding data entry

For a while now I have experienced several issues with eBay not being able to keep up with my typing speed.Apparently, eBay's JavaScript code is reading the content of a text field, processing it (slowly) and writing it back - On EVERY keystroke.Unfo...

Sellers not allowing offers or bids

I seem to have several sellers now stating “ This seller is not accepting offers or bids from you” for no reason at all,the last because I said I couldn’t really afford it but Thankyou ..politely !why is this happening,especially with sellers I have ...

Simple Dilivery

I want to know about simple dilivery

EBAY goods descrition

What has EBAY done !!! - When I click on an item to look at details I open this horrible looking page similar to a "Fliter" page. Its absolutely horrible and I think I will look at other on-line auctions rather than EBAY.

Auto declined offer

I had an offer auto declined that I would like to accept. I would like to get the potential buyer details so I can accept the £750 offer please.

Ebay not interested in fraudulent listings !

Why has ebay made it almost impossible to report fraudulent listings ? I regularly try to report the same scammer who uses ebay motors with listings and adverts stolen from other users and websites, but ebay tell's me their A.I assessment says there ...

Item returned for a refund, but eBay tracking says it hasn't been posted yet

I returned two lipsticks to the seller as I believe them to be fake. I wrote a long email and attached photographs to support my claim. The seller sent me a return label and I duly returned the two lipsticks using this. I have checked the tracking on...

Resolved! Advice around sanction for alleged breach of eBay policy.

Hi, I have run an eBay shop for almost 23yrs. I have a 100% Customer Satisfaction rating. I have been accused by eBay of breaching policy by attempting to arrange a sale outside of eBay and have been sanctioned around this alleged violation. I have t...

Cofirmation of receipt

I have been contacted by the seller to say I need to confirm receipt of the item so that he can get paid. I can't find anyway in the order details where I can confirm receipt and there is nothing about this in the online help. Needless to say the cha...

Resolved! Postage size not available (UK)

I am trying to list a motorcycle seat that is 90cm long and 3kg in weight. When I got to the postage options the largest option it gives me is Medium Parcel 61cm*46cm*46cm. I have tried adding the seat length into the Item Specifics but it makes no d...

Simple delivery

A note to all small non business sellers, you've no control of the postage on your account, Ebay don't tell you how much postage has cost you, its also near impossible to calculate the fees your buyer is paying, IN SHORT, DONT BOTHER WITH EBAY , they...

Resolved! Postage label

Why am I getting charged for a small parcel at £3.35 when the buyer has paid for a large letter at £1.55. The item is only large letter size. That is what I chose. I don’t understand. Help please…

Fake Tiffany&Co

I bought a bracelet in November 2023 for my daughter's 21st birthday. Due to the nature of her job she couldn't wear it regularly as jewellery was a hygiene concern. Since leaving this job last month she has worn it everyday. The bracelet is clearly ...

Bought item but didnt pick up

I bought item , it was delivered to local shop, i was sick and missed deadline to pick it up so it went back and seller received it last week, and has no clue what to do.i contacted support but no answer. Chat online is just nonsense AI and no more a...

Preorder item

Preordered item 4/12/24 to date no item received after numerous attemps to contact seller, ebay saying cant help as out of 30 day,period. Sellers print sugests that there might be a wait yet no release date supplied as seller says manufacturers somet...

Issue with Postage

Can anyone tell me how to override Simple automated delivery labels? I have posted 4 items together, refunded postage to buyer and sent a parcel outside of Ebay. I have the tracking details but can’t find anywhere to fill in because of the Simple Aut...

Buying items that don't have a picture or detailed description.

If a seller hasn't posted a picture or given a description on the working condition of something and you buy it and it turns out not to be working or not what you thought it was can you still qualify for a refund?

Buyer dispute

I hope someone can help. I sold a ring that was not worn. The buyer received the item undamaged. They now have requested a refund because a stone fell out after they wore it. This is not my fault. I can't predict if a stone will fall out. The buyer h...

Posting sold items

I am unable to go out to post my sold items and need to arrange collection from home. The new automated system doesn’t seem to show this as an option anymore. Any ideas?

Offer accepted, buyer not responded.

I've had a listing on for around a year, I forgot it was still live.A buyer contacted me to ask for a best offer as they were going to be in my area and could collect. They offered a cash deal that was too low. I gave a price and said PayPal only. Th...

UNHELPFULL EBAY

It would be nice if eBay actually studied the case rather than using default terminology and a best fit scenario and Ai. You’ve stated that the buyer has found the item not to be as described. What does that mean exactly. It’s just a confirmation of ...

Wow things have changed Postage labels ?

I've not sold on ebay for a while; things have changed! I have successfully downloaded Royal Mail postage label, How did I pay for this ? How much did it cost ? It does not have the weight of item on label or price ? I got an auto email from ebay, It...

Returns

Received a pair of returned sandals back , new’ absolutely stink of smoke which is not acceptable , no option to complain just to refund buyer , what can I do ? Regards

Seller sold phone with 1 year warranty, not honouring

Hi, I purchased a Samsung phone in October 2024. However through no fault of my own I've started getting a "camera failed" error. My phone was sold with as having 1 year warranty through the seller. I had contacted earlier in the year for a different...

eBay's courier does not handle my type of item. Help!

I have sold 4 x car tyres. eBay chose Parcelforce as the courier. Turns out Parcelforce will not handle car tyres.I am stuck. I have tried the online "assistant" and it keeps talking about returns. This has nothing to do with returns. I tried asking ...

Offer accepted but ebay couldnt process transaction

ebay notified me that they can't process my buyers offer and they have contacted them to say so. Ebay advise whilst I wait for payment others can still buy the item or make offers and I can sell to someone else if I want to. Anyone know what's going ...

Postage of Large Letters with less than £20 Value

I’ve got a lot of small items to sell, that would either fit into a normal or large letter. Now I find the only option is the £2.72 Tracked Large Letter via Royal Mail. The Untracked £1.55 option has gone , when this covered us up to £20 anyway. Many...

Code

Buyers friend collected the item, but I wasnt given the collection code. I have sent the buyer messages but I have not received any replies. What.do I do?

Seller didn’t pay enough postage I had to pay additional fee

Hello, I recently purchased an item the seller didn’t pay enough postage and I was fined £3.50 I am requesting the £3.50 partial refund but the seller is saying eBay will not let him do this? I am happy to keep item just want the fine payment back. C...

entering posting options in advert

I normally post my items through Parcelforce but it wont give me the option. When I click on Royal Mail it will only give me small or medium packages. I need large. Please help.

Re listing items

Hi can anyone help me since eBay changed to sellers not having to pay for postage and it’s now down to the buyers I am constantly having to relist all my items every 7 days is there a way round this … before it was about a month b4 u had to relist th...

'INSERTION FEE' WTH

OK, so can anyone tell me what this ' Insertion fee' is all about please? I was wandering why not alot of money was coming through my account when I have been selling a few things lately. So I looked at my payments list, went down it and there's 60 y...

Suddenly charged a small fee

Hi, I haven't used my account in over a year, but I was just charged £2.45 by eBay, and I'm not sure what for. I can't contact eBay because all I get are chat bots who know nothing. My bank statement just says EBAY C *then some numbers* -£2.45 INTERN...

Where do I make a complaint about a coupon offer being misleading?

I want to make a complaint that the coupon for £5 off if the "total" value is above £50 is lies. I went to make a purchase today for an item I wanted and ended up canceling the order, as apparently it's not the total amount (as it says in the APP!) b...

Price Query

I accepted the sellers offer of $359 but in my $430.84. This is before shipping and taxes to the UK from the US are added. Does anyone know what the issue might be?