Community Newcomer
Posts: 1
Registered: ‎13-02-2018
faulty vertical multi socket
[ Edited ]

 I purchased the above item. After a couple of weeks it blew up. I phoned ebay as I thought they had got the wrong e-mail address.    Price £14.99. I haven't heard anything back .I want to send the item back to ebay for refund or replacement.as I don't have a printer I can't get a return label and I only use a tablet. Hope I get some help this time.

Other Answers: 2
Community Member
Posts: 20,091
Registered: ‎22-05-2006
Answered
in reply to jennjensbuqmwyow

You can't send items back to eBay because eBay doesn't sell them to you. If an item is faulty you return it to the seller after opening a case in the Resolution Centre for item not as described. But you can only do this is the item was faulty when you received it - not if the fault developed later.

 

Have you read the eBay money-back guarantee?

 

http://pages.ebay.co.uk/ebay-money-back-guarantee/index.html

 

If you have to return the item you will also have to find some way of printing the return label - unless you are willing to pay for tracked return postage yourself.

Community Member
Posts: 9,232
Registered: ‎05-02-2011
Answered
[ Edited ]
in reply to jennjensbuqmwyow

There's no ebay staff here. This is the Member to Member help board.

 

Might be a good idea to edit your post & remove your personal details. This is a public forum.

 

A friend might have a printer or go to the Library.

 

 

You need to open a case in the resolution center.