on 13-02-2018 2:09 PM - last edited on 13-02-2018 2:25 PM by li-brendonm
I purchased the above item. After a couple of weeks it blew up. I phoned ebay as I thought they had got the wrong e-mail address. Price £14.99. I haven't heard anything back .I want to send the item back to ebay for refund or replacement.as I don't have a printer I can't get a return label and I only use a tablet. Hope I get some help this time.
on 13-02-2018 2:30 PM
You can't send items back to eBay because eBay doesn't sell them to you. If an item is faulty you return it to the seller after opening a case in the Resolution Centre for item not as described. But you can only do this is the item was faulty when you received it - not if the fault developed later.
Have you read the eBay money-back guarantee?
If you have to return the item you will also have to find some way of printing the return label - unless you are willing to pay for tracked return postage yourself.
13-02-2018 2:21 PM - edited 13-02-2018 2:22 PM
There's no ebay staff here. This is the Member to Member help board.
Might be a good idea to edit your post & remove your personal details. This is a public forum.
A friend might have a printer or go to the Library.
You need to open a case in the resolution center.