Member To Member Support

Negative feedback - lies

I recently issued a refund after a buyer claimed an item was not received. Fair enough, it was cheap and a tracked service was not paid for or used. In this case it's on me as the seller to cover loss, I accept that.However, this was the feedback rec...

Conterfeit item

Hi,can anyone help me ,please?Bought a Dyson item which was described as A brand new and authentic.After that I was able to register it with Dyson so I can get an year guarantee. So far so good,but when the item needed repairing,I sent it and then I ...

App update

Since the last awful app update I can no longer see my sold items. I have tried many different routes but still the same . I just get Java.io.IoeException inside a triangle. Any ideas ?

Server Error….Its us not you

Trying to list my first few items on EBay & want to opt out of business policies....which I did (clicked top right corner opt out) Carried on with listing entered postage etc etc saved for later. When I went back in 30 mins later to review what I had...

Theft i

I sold a pair of jeans last month for £35 after a few gays she got in touch saying she never got them and wanted a refund so I phoned the post office to check what happened to it they told me to open a missing item form so I did that and sent her a r...

Resolved! Discount code PAYAY20

Having gone round and round looking for help I’ve ended up here. Probably the wrong place .The above discount code isn't working for me. I was trying to buy some finish dishwasher tablets which were over £47 from a site that is on the discount list b...

Refunds issues

I bought an item but the seller cancelled the order and refunded the money as the seller said. But ebay is not releasing the money to me.

Can you view your browsing history further back

I need to see further back in my browsing history. Can that be done?

Signed in to ebay but site not functioning

I am signed into ebay and can search items but that is all I am able to do. Functionality is not there

How to cancel an order as a seller after the 3 days

Hello, Someone bought an item I had listed, and then cancelled it straight away. I was unable to access my emails for a few days so didn't see the order, or the request to cencel the order. The 3 days lapsed that I had to accept the order cancellatio...

Sellers 1 year Guarantee

what to do i purchased a Smeg kettle with a 1 year Guarantee, this was june 2023. The enamal is chipping of around the spout. they have come back with this is cosmetic and we will not hounor the gauarentee

Problem with Yodel - misdirected

Hi there,I am the buyer in this case. The seller printed an automated Yodel label and took the parcel to a Yodel collection point two weeks ago. The last scan of the package said "item misrouted being redlivered" on the 24th. The tracking details sho...

Upload photos

trying to sell A preowned jacket and completed the listing taken the photos and uploaded them but it keeps rejecting the listing as saying there is an issue with the photos and I have no clue what that issue might be. I have reloaded them several tim...

All my international sales sell at 16.65% less than the asking price.

Hi all.This has been a bit of a saga, and have been on to eBay many times, and for years have not sold internationally because of this issue.All the items I sell, the buyers pays less than the selling price, I have checked this out and it would appea...

Promotions

I used to use the old "promote item for a £1" system, and I was very happy with it. Looks like they have stopped doing that ,or I am no longer eligible for it, perhaps. There is another way to promote items but even though 2 chat agents have tried to...

Buyer returning an item with no returns accepted and saying that the item was fake

I sold a fragrance a month and a few days ago, but when I had it I was sure that it was real and he has sent a request for a return today saying that the item is "fake" and he has compared it to what he says and thinks is "real". In the listing, I al...

Problem with seller who wants me to post positive feedback on defective and returned item

I need to speak to customer services direct as I have such a problem with a seller which needs to be reported

pictures not displaying

Hi, anyone got any idea why i cant see the pictures on a add, the small ones at the side are there but the main one isnt, its only on my mac this is happening, thanks

problem buying

When i want to buy when i click on buy now or add to basket a blue line appears around the area and i am unable to progress and buy anything.

Sellers advertised location for pick up.

Can a new protocol on sellers location be brought to bear. They must give a post code especially when they quote London as a pickup address. With ULEZ & congestion charge. London? Is that Heston or Rainham or Covent Garden....

nectar

My Nectar account was disconnected , i didnt notice until i paid for a few items. Now reconnected. Is there a way of getting my points for last few items? Nearly £400

Not able to access my sold items

Anyone else have this problem or know how to get around it?

Bidding and Voucher

I'm bidding for an item and I want to use my voucher as a method of paying. How can I ensure that as it doesn't come up as an option when I check the payment options? thank you. Summer

Grafted plum tree

In FEBRUARY I PURCHASED A GRAFTED PLUM TREE (potted) as you can appreciate fruit trees are dorment till late spring on recently examining plant noticed Growth on tree below the graft ,but graft is dead so has not taken this is the fault of the. Growe...

return postage

i bought a small desk from a seller, description said pre-drilled for easy installation. It wasn't, i can't do this but he's saying I need to pay returned postage. he's since gone back and changed his description. How do i deal with this?

Resolved! Item not recieved glitch

I purchased and item Fri 19th Apr, today at time of posting this it has not even been dispatched. So when I try to go the "the item not revieved" route, it says wait until the 29th (today). Also even though it has not even dispatched, the E.T.A keeps...

Postage fees

I have recently sold an item on ebay. I paid for postage from my bank account but the postage cost has also been taken off the funds received for the sale. Does anyone know how I get one of these charges refunded? Thanks

Buyer hasnt paid

I've reminded them pay by messaging them but when I go to the drop down box when I go to cancel an item it doesn't come up with the option buyer hasn't paid

Buyer claims item no of value then Return damaged

Good afternoon What's the normal procedure for a buyer who made an offer on a listing paid & received good then 3 days later claims to eBay (buyer did not message me) he took items to jewellery shop who advised items were not of the value buyer paid ...

paid for postage label on e bay . label printed out at sorting office without address on it

was un able to use it so re ordered another one which i payed again same thing happened both at sorting office and the post office blank label ,so i payed over the counter at post office so now ive been trying to get my money back from un used labels...

No main picture, just a small ? in the centre.

I can browse and select items from the main menu, but then the page has no main picture, just a small ? in the centre.It won't let me select the additional smaller side photos on the left hand side.This coincides with the red pop up saying how many p...

Warranty

Brought mini fridges as xmas gift for kids . One no longer chills,called up company and I get through to a suspicious sounding rep,who doesn't listen to my complaint,then get put onto so called manager (same person, tying to disguise voice) tobe told...

Return

Hi , I bought some shoes but they are too small, I've tried to send them back but they are going to cost double the price to send back, what happens now? Do I just cut my losses ?

Postage costs

hi there,have sold loads of items on eBay - recently have had a couple of items where buyer has had to pay extra postage. I weigh and measure everything and don't understand why this has happened. I had 2 items which were identical - paid same postag...

Buyer Accpeted an offer i Didnt send or was expired

Hi, This morning a buyer accepted an offer for an item that we didnt send it. I did send an offer 5 days ago but it had since expired according to the offer history. This person sent a higher offer yesterday that was declined so i dont understand how...

Marked an item as paid in error, how to I change it back to unpaid?

I marked an item as 'paid' in error, how to I change it back to 'unpaid'?

Phone return

Recently sold a phone but had to refund the buyer as he wasn't happy, no problem with that. Seller has been refunded. How do I get the buyer to send the phone back to me. He now has a refund and my phone

morals dogma dilemma and quandary

wanted to ask the group how they might proceed in my circumstance. I recently ordered some car parts and I specifcally asked in advance, and had confimed back before buying, that they were proper Suzuki genuine parts from Japan. the seller charged me...

Selling account

Can I close my selling account but keep my buying account open?

Ebay Money Back Guarantee - how to contact Ebay for this

I am in a dispute with a seller because an item received was faulty and they want me to return it at my own expense. I have submitted a return request and the seller is not sending me the returns label. I have tried contacting ebay to take this to th...

need to return but dont know how to

i want to return an item,when I start the return window it does not open and says contact the seller where to go next

Feedback

How do I leave a feedback for an item bought a while ago, it doesn't give me the option to leave feedback?

Ebay page frozen, no main picture, won't let me select or buy items

I can browse and select items from the main menu, but then the page has no main picture, just a small ? in the centre.It won't let me select the additional smaller side photos on the left hand side.I can't select from the drop down menu, on the right...

Automatically Declined Offers

If you get an automatically declined offer you used to get the details of the offer and who made it, this was very useful in deceiding if your start price was realistic or you were just dealing with someone who wanted to "LowBall" you. Sometime in th...

Necta vouchers

Redeemed necta vouchers and linked my necta account with eBay but can't find the vouchers to use ,tried going through accounts for help but can't find anything

Blocked from selling indefinately but given no reason.

I haven't used my ebay account for some time, mostly I use it for buying item and occasionally sell the odd thing. I've never had any issues and have all positive feedback for both buying and selling. The only occasion there was an issue was during c...

payments on hold

eBay wants you to feel like you are an employee! They want you to work for free for them! The TIME/ENERGY/MONEY it costs for you sort out payments on hold is RIDICULOUS . I call them and the person on the other side has NO AUTHORITY to help! they can...

trying to return an item

buying from e-bay no problem but returning an item a nightmare. I recently bought two wall lights they were not as depicted on the seller website. e-mailed seller 5 times no reply. Contacted e-bay and they have issued me a return label. Problem is ev...

Resolved! Lisiting not appearing in search results for inactive account

so my account was created in 2021, havent been active for some years, however ive started listing some items recently and ive tried to search for them on a different device, but i cant find them nor can i find my account for some reason. im thinking ...

won a bid on a car but wasn't as described

I was the winning bidder on a car that was decribed as, and I quote " is a fantastic car" ..."Don't miss out on this great car!" It had no MOT or tax so couldn't test drive it. It also had a leaking coolant system so couldn't have driven it away anyw...

Selling in UK on US Ebay Account

Living in the UK but eBay account originally created in US. I am able to list items fine in £s but for payment options eBay wants me to change my location setting to the US. I am worried that buyers will have trouble buying my items. Thanks

formal complaint to eBay

How I can make a formal complaint to eBay. I'm not talking about online chats or a callback from the disputes team but a proper complaint that gets dealt with by someone in actual authority. They are not responding from message and twitter. thank you

Setting up using my fingerprint to log-in

I want to speed up logging-on to eBay using my fingerprint pad on my laptop. the eBay instructions just state 'Turn on passkeys' but don't give the option to 'register' my fingerprint for use - where/how do find this. The auto chatbot 'help' is total...

Wrong tracking

I sold an item in the last week or so but had marked the wrong parcel size so when I went to post I had to change courier but I had already purchased label via eBay initially and added tracking that way . Don't sell much on eBay so I didn't bother ch...

selling

hi all a not so nice ebay personon ebay has made my life hell .after 3 weeks said he didnot recive his boots but he took a photo of them behide his bin .in the end i won that case with the tracking number and proof of delivery .now he has said that h...

Bidding

Last night I bid on two items which I believed I had got, had refreshed my pad before bidding so know I was on right time. Was surprised to find I hadn't won them .My bids were way over the winning bid. Checked my bids they were both on the top of th...

Can’t verify bank details. Please use a different payment method

So on my payment method there seems to be a bank account added but the last 2 digits are swapped around and I'm not sure how eBay allowed this account to be added. I have some money to be payed out to me but Ofc eBay can't because that bank acc is in...

item showing in orders as unpaid from 3 years ago that cant be hidden/removed.

For some reason, an item I bought and paid for three years ago has appeared in my orders and shows as awaiting payment. I colleced the item, paid for it and there has been no dispute between the seller and I. I don't have the option to hide the order...

Favourite seller list

I have just gone to my list of favourte sellers and there is a little red circle with an exclamation mark in the middle next to each one. No idea why? Has anyone else seen this?

How can I report a brushing scam

I recently received some goods which I didn't order, from a company I've never heard of. I am certain that this is a brushing scam, but none of the contact methods on ebay's contact pages appear to be designed to deal with reports that aren't associa...

Collection item ended up posted out, now need a QR code to get paid!!!

I listed an item as collection as it was very heavy and would have preferred collection. However a buyer messaged me for postage costs which I gladly gave. We came to an agreement and he sent an offer through that I accepted. He paid promptly after. ...

Invoice for a classified ad not sending

I have sold a car as a classified add. I not can't send the invoice. It just keeps saying Something went wrong. Please try again later. Been doing that for 2 days. Its the first time I have tried selling on ebay. What am I doing wrong?

changing my password

When I try to change my password, ebay insists that I enter my old password, but I cannot remember it.This must be fixable. Can anybody advise?

Account suspension

Hello I create a ebay account and want to sell products on ebay,, But ebay has been suspended my accountKindly tell me what should i do

Help identifying old brown bottle off coast of galway

mystery bottle found on Inishbofin - help identifying

Nectar points

Hi i purchased an item using my nectar points i had accumulated and paid the difference in cash..... however the item was returned and i was issued a refund for the cash i had paid but the nectar points have never been returned/refunded... how would/...

Offers and bids

I just got an offer of 120 for an item but before I could accept it another potential buyer bid 99 and the offer disappeared Why does eBays system negate offers when the bid made is lower???

Help

I paid cash on collection today,then found I had already paid on PayPal. The seller cannot see the PayPal payment... So I've paid twice. Q...how do I get my PayPal payment refunded?

Payments

Hi can some explain why I got paid less than I asked, including postage?

Return

I am a buyer, I bought an iPhone from a private seller, I want to create a prepaid return label outside of eBay. every site I go to to try to create a paid return label they ask me to look for the retailer or company that sold the iphone. But as I sa...

Why do I have to pay if seller chose more expensive postal service?

Hello. I was going to send the package with a standard ebay label for £6, but the seller somehow changed the postal service type and now its £14 but I'M the one paying the difference!!! What is this???

GSP

Added GSP to my listings worldwide but does not add USA to any of them. Anyone help with this ? thanks

Pay pal offers

Why does it tak the payment automatically if you make a offer my seller wanted Cash but because he accepted the offer the payment came out of my bank is there a way to stop this

Hi I want to return this phone because the quality is not good and charge is finishing very quickly

Hi want to return this phone

Saler not accept my return request

Hello A few day ago i bought a dior perfume but it's not original like no fragrance nothing . It's like a water. I want to return this one but the saler not accept my return request. So help me and tell me what should i do .

Cancelling an order after winning bid

The seller has confirmed that they did not correctly state the colour of an item. They now wish to relist and have asked me to cancel which I have agreed as I no longer want the item. eBay is telling me it's too late what can I do?

Providing contact details.

I've sold item for collection and therefore need to provide buyer with my contact details. However, Ebay is barring me from sharing my contact details, that I need to share. How can I proceed with sale if Buyer's not permitted to know where to collec...

How to remove positive buyer feedback

How do I remove positive feedback from a seller. Nothing negative in the feedback. I just want it removed for personal reasons.

I paid to list my car, a buyer ordered but didn't pay after 5 days. I am now being asked to pay agai

I listed my car, paid the fee. A buyer ordered but didn't pay so I cancelled the order. I was then asked to pay again to relist. Surely this isn't right?

Combining Postage

When buyers have won multiple items it will only allow up to 40 items to be processed together. How can I increase this number? I am selling 35 mm slides

CATEGORISATION OF ITEMS FOR SALE FOR PRIVATE SELLERS

Is here any way as a private seller, we can categorise items for sale by type i.e. jewellery, furniture, collectibles etc. This would help buyers enormously to find an intem from a Seller by type rather than browsing through the all the sellers items...

Resolved! Scammer back for round 2. Please sort this out once and for all eBay!

I have a recent post entitled "Buyer raises bogus refund claim. eBay chasing me. Buyer reported. How long until resolution?"... that tells the 1st t part of this story. I just sent the scammer a message that contains the following text that tells the...

USA

I don't want to see posts on my browsing site from USA how can I stop them appearing?

Items being "returned" to me which I have no knowledge of

I have a limited company which I use for non-eBay work. Over the last several months, I've had at least 5 separate items 'returned' by post to my business name and address by buyers - particularly things like shower screen fixings but also some other...

No return label

Hi,My return request on a faulty item is stating the seller has sent a return label, yet there is no label or email link to one ? All the seller has done is provide their address & underneath the option to mark as dispatched. What should I do, as usu...

unable to put a photo on ebay? What can I do?

I have an old set up and am unable to post photos. What can I do? I have lost my hubby of 63 years and have a lot of his fishing stuff to sell.

Order Cancellations Age Restricted Items

Hi Guys, I wonder if anyone can suggest how to resolve an issue where a buyer hasnt verified their age on an age restricted item. The cancel reason options are minimal and dont seem to cover this issue. I do know if I cancel the sale specifying it is...

Warranty

I bought an Samsung flip phone for £200 back in September 2023. It had said in the ad it had 12 months warranty. I messaged the company about an issue of bot being able to be heard on my phone and had to keep putting it tmon loud speaker. Ive Google ...

getting a random best offer on an item I wasn't watching

Hi Allso I had an item on my watchlist being sold by a seller in the uk , and the next day I got a best offer from a seller in USA who was selling an identical item ... I wasn't watching his item so was wondering how he was able to contact me with an...

live chat with eBay support

how do I get support with eBay staff as a live chat as there is a question regarding the new HMRC rules I'd like to find out about as what info I'm after isn't on the HMRC web link or the forum and I need to know the answer t my question B4 I start s...

can not open items on ebay it says server down, its our problem not yours

Is anyone having trouble opening items on my Ebay,,,,,, if I click on an iten l get a message say its not you its us our server is down, Sunday 28/04/2024 any one else having this problem

Hpw to sort out fees on a cash sake

I cash sold an item to an ebay contact. I couldn't work out how to amend buy it nowso just ended the auction. I want to pay the fee to not get ebay banned. Any ideas?

Request for cancellation charge

I have received emails about charging the item that I can not sell yet.I called several times and inform you about this case but unfortunately it is not solved yet.I would be appreciate if you could please help me .

Contact eBay by phoné

Is there a phone number to contact eBay I can't find one thanks

Item arrived damaged

Hello, can somebody advise me please. I`m registered as a private seller. I sold an ornament on 23/04/24 and packed it all securely and covered it in bubble wrap but the buyer contacted me today to say the item arrived broken into 3 pieces and provid...

VAT charge on sale of item to United Sates

I've been told I am not suppose to be charged VAT on item sale to US. Yet on the 3 items I've bought & paid for I was charged. eBay could not verify yes or no and told me to consult my tax advisor.... Can anyone clarify yes or no to charges? So,far i...

Payment query

Hi. Due to an inexplicable oversight and for the first time in 20 years I have posted an item I sold before receiving payment. The purchaser has not paid after 2 days despite me sending 2 invoices. What is the eBay proceedure for this situation if th...

my ebay page frozen and won't let me buy anything??

I can navigate through ebay's pages but when i click on an item i cannot get the photo of it and i cannot access the buy it now or place item in watch list ??

2013 Bentley Continental GT reg # v70 SSH

Ebay advert on 15 March 24, I ordered and paid for above vehicle on 21 march 24, organized delivery on 20 April, it didn't arrive, it cost £14,988 paid for by bank transfer, where are your garrentees, you vetted the customer, you charged the seller f...

offer made

I made an offer on an item of £7.99 and it came with £2.30 postage ..I won but it now says postage is £20 and it says I have paid £27.99 I tried to pay through the invoice i received which was for the correct amount of £10.29 but when I clicked on it...

Sold a car

Hi, I sold my car on Sunday21st April, we arranged for the buyer to pick it up between 5-7 on Friday, but they failed to show; eventually that evening they contacted us and agreed to pick it up 9am but failed to show. Then, at 3am this morning they t...

Resolved! Review offers

I have received offer messages on items I am interested in but when I click on 'review offer" it goes back to the selling screen with the original price .There is also a blue box line all around the "buy it now 'etc options & none of them respond eit...

Resolved! Vat charge for used clothes??

Why am i being charged VAT for purchasing second-hand clothes, even if purchased from outside the UK?

payout

Hello,I am unable to access any of my money held in my e bay account. I have nearly £100 I want to pay into my designated bank account but there is no withdraw option and I have tried to change my payout schedules a few times but I am not getting any...

VAT calculation on selling fees

It appears that eBay is rounding up VAT in the selling fees calculation eg 11.4p calculated and 12p collected.is this correct?o

link laptop and phone a/cs

how do i link my laptop a/a to my pnone a/c?

Account restricted

Have been trying to get my account unsuspended for the last 24hrs, only suspended as I haven't used my account for awhile. Have downloaded drivers licence in colour, still won't let me list item for sale. I really need to get this on this weekend. Th...

Postage costs

I have sold something and the buyer has paid the postage costs. I have received the money for the item, but not the postage, and I'm now being told to buy the label when the buyer has already paid for it! Will I be refunded the cost of the postage la...

Enormous postage price increase

Hello, I went to buy postage for an item that had sold and the Evri price has jumped from £2.94 to £4.06 and the Royal Mail one to £4.59 for 2nd class. This is to send a small parcel under a kg. I can't imagine this will entice buyers. Am I missing s...

I need to contact eBay to report a problem on the ipad platform purchasing page

My purchasing page is where i control the items i buy and will hide them as soon as i have left appropriate feedback . Recently I sent an "Is there a prolem with my purchase " only to be reminded by the seller that they were on hoiliday. I apologised...

Can't bid on items

What is going on with Ebay, Bid now or make offer not been working all day

Ebay user id

Hello all.You may think I'm an idiot, but can you please tell me how I find my ebay id. Regards Gary

Missing best offer

I've been sent an alert that I have received a best offer. It's showing as a pending offer in my account but when I click on it nothing appears. How do I access the offer?

I Need a drop list option of different weights that I am selling by grams.

Hi I am selling live worms and instead of a new advert for each weitht, for example 50g - £7.50, 100g - £10 , I am looking for a drop list option where the buyer "Selects" the weight they want. I notice this is available for Yorkshire tiger worms. Ca...

Getting the refund run around from eBay -advice sought and welcome

I was wondering how many other people are having this problem.eBay cancelled a sale last weekend. They had previously said they had a systems issue and required me to confirm the delivery details of the buyer. I did this. Despatched the goods. All we...

Ebay system glitch resulting in payment to PayPal but no order being created.

What I really want is a phone number of an ebay customer support person.. WHY ? because I have spent more than 2 hours explaining the ebay problem with their chat system -Not only to ONE person but to THREE people . SO FAR none of the ebay support pe...

Consumer rights

I bought an item from a private seller that proves to be a business as confirmed by the seller privately. I've asked for a refund even though they don't accept refunds but because they are a business they fall under the Consumer Contracts Regulations...

Return item not deliverable and not showing on my account

Having a bit of a nightmare with trying to return an item. I bought a tp-link router that was faulty and had to escalate to Ebay, thankfully they found in my favour. I packaged the item and sent it back but yesterday morning, Royal Mail report that i...

Technical Issues

I'm trying to contact a buyer to arrange for him to collect an item but my messages keep getting blocked. Any suggestions?

red box

why cant i buy anything and just get a red box around anything i lick on?

Closed case

because I opened a case as my item didn't arrive for two weeks when It did arrive I closed the case to then find when I went to fit the part it was damaged. Now I can't return the item. I did contact the seller but I think he thought it was funny I c...

Resolved! Code

coupon code PAYAY20 It said click here to get ££££ off when at the payment stage ! No option to enter code : PAYAY20 on eBay item price was reduced but FULL asking price was taken from my bank account ? HOW IS THIS CORRECT !

Making a payment

When try to pay cannot access to make a payment

Can't add tracking details on the 'add tracking details' page

Hi, I've returned an item to a seller using the label ebay provided on a pdf, but when I go to the 'add tracking details' page, it won't let me submit the tracking number. It is a standard Royal Mail tracking number with two letters followed by nine ...

Purchase

When I try to purchase or bid a red box goes around and prevents me?

Adding a specific charity

I'm trying to add a specific charity to my listings so I can donate a percentage from my sales but I can't find the charity in the eBay charity list?

Seller away

How does one let buyers know sellers away for a time

Have been blocked from buying

I have been blocked from buying. I am on able click on by now. All look at photos. I am a good customer I treat people with respect I pay on time and I have been treated badly. There seems to be very little way to get anything that is a nonsense a re...

No viewers for my listing, but a lot of offers to buy the same product from others

I've tried to sell my products, but I got absolutely no views on my active listings. Meanwhile I got a lot of offers to buy the same products from others. What can I do to be able to sell my products, instead of buying new ones?https://www.ebay.co.uk...

Unhinged buyers

It seems that ebay acts in breach of its own policy by refusing to remove blatantly dishonest buyers making false claims and leaving defamatory feedback which is clearly in flagrant violation of ebay policy. Ebay then refuses to remove it on the grou...

Received an Item I didnt order

I have received an item via the International postage system that I did not order and is not linked to any sellers from my purchases, I have checked and I havnt paid for this item anywhere and there is no info within the packaging or item details its...

Seller hasnt got the item he has sold and ive waited 3/4 days

Hello, I bought some football boots on 24th, and it was listed as dispatch < 3 working days. I contacted him yesterday (26th) to check status of order and he said it would be dispatched within 24 hours, now after waiting 24 hours I asked again and no...

Scam invoices

Hi.i recently entered about a car on market place on Facebook.it sounded very genuine. She was an army medical and her husband died 4 months ago do was selling car cheap for quick sale as was being deployed abroad.slarm bells started ringing when I t...

Resolved! Return complication

I bought an iphone that doesn't charge and have initiated a return that was accepted by the seller. The seller says he can fix the problem but not return it quick enough for the refund deadline. Can I just wait until it arrives and works before cance...

Resolved! VAT/Tax clarification from a private seller.

Hi there, I'd like to get some clarification please, as I'm getting mixed feedback between information on Ebay and ukgov pages. I am most likely to cross over £1000 threshold for items sold this year - I have sold 3-4 watches last tax year that came ...

Samsung Tablet and Google

I purchased a Samsung Galaxy tab which had been factory reset. I can't get past the point of putting on my Google account details. It is asking for previous account details. Obviously seller reluctant to do this. Samsung say its a security issue to l...

Just received an empty package

I bought some antique coins from a dealer and he sent it to me second class 'signed for'. Today I received the package, but the postman didn't ring the doorbell for me to sign it and just put it through the letterbox. I was in at the time and didn't ...

Nectar

Hi, I appear to be having the same technical issues with nectar being temporarily disabled. I have no way of unlinking or relinking a card. Nectar have said it is fine at their end and to contact eBay. I have tried to use the chat but it sent me to t...

Search results for sold items

Is it just me or is the search function not working for sold items on the mobile app? I'm trying to research sold prices for an item I'm selling. When I search for current items it finds several but when I filter the search for ended/sold items there...

No Sale or Views

After several months entering handmade crafts to sell, I find the new set up is not meeting my sales output. I have sold on Ebay for many years with no problems, but now I have no views or watchers on this site. Where am I going wrong, please help if...

Resolved! Leaving Negative Feedback

Buyer made an offer that I accepted. He never paid and didn't respond to messages. He has one other feedback saying he did the same thing to her. But both feedbacks are listed as positive. There was no option to say it was negative.

Unable to verify bank account.

Hi In the UK and bank with lloyds. I've been trying and trying to verify my bank details so I can take my money out of ebay. I have tried using my phone/pc and different Web browsers. Everytime I log into my bank app and verify ebay. It then goes ban...

Cant bid

When I try to bid a box appears round the item which prevents me from bidding.WHY

trying to get a refund

I received goods that were not to my liking. I contacted the seller who wanted me to accept £5 and keep the item I refused after a few more attempts I went to the pay pal complaints for help. They opened the case. I told the seller this and hey ho th...

Item not showing in purchases

Hello thereI'm trying to track a purchase i made in July 23 ie a shower that now has a defect. I'm trying to find out who i bought it from as i need a copy receipt to show the manufacturer, Crosswater, that it is their product & to prove when it was ...

Item was returned but i didnt

I sent my parcel buyer was on holiday by the time item reached, item should be returned but I didn't get it and she open a case of refund how am I supposed to give when I don't have the item, what should I do now?

Post to israel

Hi does the global shipping programme post to israel

changing postage labels - new weight

I have sold an item (First time I've ever sold anything!) I made a mistake in choosing the weight of the parcel. It is heavier than the label allows for. Can I pay the extra at the post office? (It wont be much) Or do I need a new label from Ebay? If...

Seller returned item damaged

Hi all, I sold a platinum bar on eBay the buyer opened it with scissors from the tamper evident case and then claimed it wasn't authentic, he returned it to me and it is in fact authentic I received it as a graduation gift however a man from customer...

Business account

For some reason I have a business account and not a personal account. My eBay account was set up over 10 years ago and have sold the odd thing from time to time. How do I change this as I am not a business and all my personal information is shown whe...

BUY IT NOW

Buy it now. Why do I have to put a start price?

Upgrade to Top Rated Plus - Can`t amend policies due to sent offers

Hiya, I am trying to upgrade to Top Rated Plus, I am unable to change despatch to 1 day on some items due to offers which have been sent, can anyone advise whether I can cancel offers or if I should End Listing and Sell Similar to get around it ? I d...

non delivery

I sold an item which I posted Royal mail 80 days ago.The buyer has just contacted me to say he is 'unsure' if this has been delivered and asking me to confirm if it had.I cannot do this as I had to change delivery from Evri which was my chosen option...

Can I cancel a bid/order from an overseas buyer who has zero feedback?

HiI have listed an 2ns hand iphone for sale and had stated in the details that I'd only sell to UK buyer with positive ratings/feedback. I've had a bid from a possible buyer in Zambia who has zero ratings/feedback. If they end uop winning the auction...

I can not Bid Or Buy items on ebay ebay says there server is down is this correct

is Ebay server down /how long will it be down

Is there a list of Collect+ locations.

Collect+ locations

Nectar point not being added

Hi my nectar card is linked to my ebay account but my nectar points are not being added on for my purchases...I have checked with nectar and they say the problem is at ebays end ...is anyone else having this problem and do you know how to sort it ple...

Option to change the date range in ‘purchase history’ has disappeared.

Only relatively recent purchases (last 60 days) are showing. The drop-down menu that used to be at the head of the Purchase History page is no longer there.

Seller posted item as a letter instead of a parcel, so I was charged by Royal Mail.

I brought an item that the seller posted as a 2nd class letter. I was contacted by Royal Mail and instructed to pay for the additional postage costs because it was a parcel not a letter. The Seller is refusing to accept responsiblity and ebay doen't ...

Item was received but no payout

Does anyone know ho long it takes to receive payout? Funds were on hold but lifted on 21st. Buyer received item nearly a week ago

Returns

Address is in forgein no lable

nectar points not being added

hi my nectar card number is linked with sainsburys there are over 500 points on sainsburys but do not show up on ebay have tried unlink and relink but still does not showup

Non collection

I sold an item listed as collect only, a buyer paid right away didn't even make an offer just bought it. The buyer told me, there are currently in hospital and as soon as there out, they will collect there item. Then messaged me there out now but sti...

Postage higher than expected

I have sold an item but wrongly estimated postage costs at £20. The buyer has paid his deposit pending delivery, but I now discover postage will be £50. Can the buyer increase his deposit to cover the extra £30 before I send it off? There will be no ...

Item never dispatched

Hello, Can someone please tell me how to get in contact with a real person on eBay? I recently bought an item, paid the full amount plus postage and import charges, but it never even dispatched. The seller claims that the postal office sent the item ...

non delivery's

Sick an tired of confirmation emails that parcels arrived, but nothing delverd ebay is poir an delivery sevices are shameful ,am going amazon but can only add 1 screenshot i have more

Postage Refund as a seller - Item being hand delivered

After selling an item the delivery address is near where I live. The item is delicate so I am going to hand deliver instead.As a seller how do I refund the postage costs?Thanks

bleep wall art

hi when i open ebay dont want to see **bleep** art work,ebay should be a shame ,i know that i going to get back lash but just putting it out there,

Drop shops

I have bought an item that eBay says is located in the UK but tracking shows it as sitting at Shanghai airport. Surely this is not allowed in eBay selling. I would class it as misrepresentation according to what I understand as UK law.

A BUYER IS INSISTING ON PURCHASING THE ITEM FOR SALE BY PAY PAL

MY POTENTIAL PURCHASER SEEMS TO BE FRAUDULENT AND IS INSISTING ON THE PURCHASE BEING VIA PAY PAL NOT VIA EBAY. I AM WARY AND HAVE SAID NO BUT I FEEL THAT OTHERS SHOULD BE ALERTED THIS. There dos not appear to be a mechanism for reporting this more wi...

Having problem with seller

I am a 68yr old disabled woman I am having a problem with a seller, I ordered a kitchen worktop it arrived no tracking, i paid ro a carpenter to cut and fit it into my existing worktop but wht the seller sent me was not like the listing and not like ...

Refund given but item has now been delivered

I can't find the answer to this anywhere and I can't find how to contact an agent. I was forced to issue a refund for non delivery of an item, which the buyer admits has now turned up. How do I now receive payment for the item?

Refunds

I'm trying to refund a customer but when I click on the button the page never loads.

Returning an itemignored by seller

I bought item that arrived damaged and missing bits, seller agreed and I already have money back, however they now ignoring me and I can't return it as I have no address or paid return label. What do I do? The postage will be£30 as its really heavy s...

Charged twice for shipping label

I just received my pay out and I have been charged for 2 shipping labels for the same item

Virgin bank accounts

I have an Ebay business account and haven't sold on it for years, after starting a new business selling online via a dedicated website I also planned to start selling some stock via Ebay. I now bank with Virgin (ex Clydesdale) and I have recently ope...

Buyer Feedback

Buyer purchased an item, but after a week hadn't paid. I was surprised that they had a 100% feedback, so initially thought they might have a problem. However, having read the comments, all with positive feedback, the majority of the comments state th...

Bidding or purchasing problems

I cannot seem to purchase anything or bid help

Bids and offers

How do I remove items from my bids and offers section?

Unable to Promote listings

I have just put on a few listings and it doesn't come up with the option to promote them 路‍I've not had a problem before and the thing that's odd is I can promote buy it now listings just not auction listings... any one got any suggestions a why this...

HELP

Can anyone help? I used to be able to click onto postage which told me where the item was coming from then click again and it would tell me who the courier was. Now l get just the payments page. Very frustrating

Appealing a cancellation

Can you please help me I have 2 issues with cancellations and I am getting no where with the help app. 1 : A seller cancelled a order without informing me or looking to see if I had other items I was waiting to finish bidding on.All she could say was...

Weird transaction

I have hard a transaction show on my bank account saying:ebay London gb £0.00 Has anybody else had this?

Not Allowing Bidding?

Is there something up with ebay's IT today? I've cleared the cookies from my browser. Rebooted, and I still can't bid on a couple of items. When I press to increase a bid, the bidding section then has a blue line around. When I press on bid, it doesn...

saved sellers page there is a white exclamation mark within a red circle adjacent every seller

On my saved sellers page there is a white exclamation mark within a red circle adjacent every seller. What does this mean?

No delivery.

I too didn't recieve a parcel but did get Evri to say it was LOST and pic for delivery was not my door...Despite sending the email to eBay from Evri thats not enough so its stuff you you didn't get your purchase and you have to prove it... evidence c...

Stolen parcel

HiI keep trying to contact Ebay for a missing item. On the app it's shows that it has been delivered, but on the proof of delivery the delivery guy put a different picure with another order. I can't contact Evri, as every time they hear my tracking n...

Refund

How long does it take to receive a refund. The seller advised on the 16th April they've actioned a refund.

Why does it change?

I have a frustrating issue, and if anyone could help, i'd be very grateful.When listing a new item, i take great care in spacing the wording (Kerning?) of the items description and details, within the written description boxThen when i make the item ...

Buyer asking for a refund

Hi I need some advice...I sold a watch on the 8th of AprilThe buyer has had the watch for 10 days nowAnd now they're saying that today is the first day they have worn it and that it has brokenAnd want a refund...what do I do?...I don't think I'm resp...

change of user ID

My user name has reverted to a previous one without my permission. What can I do, please

Private Seller Fees Clarity Please

I just sold my first item and was charged 30p that I didn't expect. I read and re-read the fees pages (which would benefit from a simple case study calculation) before I listed but it wasn't a straight forward read with there being insertion fees, li...

Delivery issues

Hi, just purchased a second hand USB receiver for a Logitech mouse, the seller had an option to pay just under £10 for next day delivery. On my emails from eBay it says estimated delivery today the 26th of April, now when I track the item it says est...

Item should have arrived by 16th april

Order item on 6th April for item to arrive by 16th still not arrived so I asked ebay to help as no response from seller ebay now said that sellers tracking shows its kn its way and they will leave it until may 6th not happy at all with ebay guarantee

Return

The Customer has purchased an item which is fit for the vehicle that is in the description but the customers vehicle is newer and the part wont fit The Customer has made a mistake by ordering a part off 2015 model for a 2019 model

Issue with the sale of my oven

I sold a oven on the 21st of April and the lady picked up the item and paid the money to eBay when I go on my account it says my funds are on hold which I don't understand

royal mail labels

Does anyone know why all of sudden royal mail has added a proof of postage bit underneath the postage label and is this a permanent thing now? most annoying as cant print off now on label printer as have to print off on paper printer and cut out the ...

Non delivery to international customer

I have been advised that a buyer has reported an item has not arrived and eBay are withholding funds. However I have proof of postage and eBay have advised me by email that the item was dispatched by them from their Global Shipping Centre. What can I...

Item hasnt arrived

Has anyone got a contact number for ebay so I can ring them . I have purchased an item paid for it via PayPal. Its not showing up in my purchases but the money has been taken and the seller isn't responding