on 10-08-2018 10:26 AM
I've issued a return label for a customer via eBay return labels.
I'm expecting the pacel back today so I wanted to get detailed tracking info, but when I look in the cse, the tracking number is incomplete.
I'm worried if I cpntact CS the will open a case and things could go horribly wrong.
Really my question is: Have you noticed that eBay returns labels have incomplete tracking numbers?
on 10-08-2018 11:26 AM
No I have not noticed that!
I am not sure what you mean by "eBay may open a case if you contact them". I hope that the buyer has opened a case to return and it is in hand. If so eBay could not open another!
If you are trying some do-it-yourself method to refund then that is highly unwise. You will be given a defect; all problems must be dealt with through resolution cases.