Member To Member Support

Bought a car on ebay and its been anything but usable

I bought a car from Ebay in January and it's been nothing but usable since the get go, I messaged the seller around 2 weeks after buying it incase it was a fluke but infact it wasn't and it's only got worse, it was a 1.3 diesel and over the past 5 mo...

Returned item

Returned item but did not reach the seller, seller provided the return label

A List of moans

My sales the last couple of months are down by nearly 60 per cent as a business seller thats not good.Having alot of overseas customers it now looks like ebay have removed the usa from global shipping as i have been contacted by customers in the usa ...

Resolved! Doesn't not sound right this ?

Interesting I've Bought via Buy It Now a turntable on eBay for Collection Locally. Purchaseed via Paypal.This is the first time eBay has sent me a collection code, so I've arranged a date and time to meet the seller, locally tomorrow, he states he ge...

sending an item from uk to Northen Ireland - help with custom docs

I am sending an item from uk to Northen Ireland by parcelforce - never done this before can anyone help with filling in the custom docs please?

Payout

Says my payment will be today

Shortfall of refund funds

Can someone please tell me how to top up my balance so that I can authorise a return. Everytime I press the add a different payment link it just circles for ages and closes the page down. I don’t have the app. It’s so frustrating thank you

Resolved! fess when auction item does not sell

What happens at the end of an auction listing with a reserve price if the item does not sell. Do I have to pay again to relist?

A mystery account has appeared on my phone using my name, I can’t log out and get to my real account

A mystery account has appeared on my phone, and I can’t log out to get to my own one

Posting to n.ireland

Hi can anyone explain to me why some sellers in the U.K. will not post to N.Ireland ?

Sold 30 items or more personal items

I've been told to submit my national insurance number which I have Because I have sold more than 30 items or just over £1800 in a year the items are only sell are my own property I'm clearing my shed house and attic of basic clutter and not for profi...

I’ve been charged £14.99 listing fee twice

Hi there, I’m am reaching out in the hope you can help. The help on eBay is dreadful I can’t get past the barriers in place to speak to customer services and the self help does not help .i sold a van on Sunday and the buyer did not have any means to ...

simple delivery ? really ??

I suspect there are other private sellers who are just as confused and annoyed by the new SIMPLE !! delivery . I have been selling on Ebay for 14 years weighing and measuring my sold items then either taking to the PO or having them collected by my p...

accepting the return of an item

I sold a book to someone in Colorado. He wants to return it now as he thinks it was not as described. I accepted the return in good faith pending the receipt of the item and its inspection.He wants me to pay $50 the cost of shipping back to the UK. T...

21 today

I see on my profile I have been selling in ebay for 21 years now, which makes me feel very old. I have not received anything from e bay in terms of a medal 磊 or voucher and wondered when I am likely to receive the award for outstanding long achieveme...

My delivery address is not showing for sellers

Hi my address is on my account but sellers are calling saying my door number not showing up on my delivery address

Buyer unable to select global shipping program

I have an item that someone in California is trying to buy. I have the GPS set up and available in this item. However they are unable to purchase because the USA is not coming up on my list of countries that I sell to. I have sold recently to someone...

Changing courier

Arrange a courier to pick up item received tracking details, passed them on to customer. 2 days later I sent it with someone else, how do I change the courier and tracking details?

Address

My details of my address are not showing the sellers who I buy of

Anti-competitive person using VeRO to remove my legit product

I have a 3D printing business that sell a wide verity of products. Some are of my own design and some are produced by other people, of which I pay a subscription fee for to sell them. I was asked by a buyer to produce a product that is based on an op...

Buyers remorse - and I have to pay shipping?

I sold a bike frame and the shipped it. The day it shipped out the buyer asked to cancel. Before the item even arrived, the buyer opened a case to claim I had not described the item properly. Now I face £30 shipping fees as I have to pay the return s...

Listing removed

Wanted to sell Gloucose Reader with box and documents. EBay have removed it as they say you need a prescription and they need a number. I tried to relist it with all the information they wanted but still they refuse to list it. What is really annoyin...

Payment

Payment on hold for an item I sold. Customer received goods.Customer signed for goods.Customer has left feedback.Payment off eBay on hold

QR not showing

Does anyone know why QR code is not coming up for posting of item to seller. Spoken to agent last night but still not coming up. Tried again today and can't get through to agent, only automated chat which is not helping at all

Fees

Hi. I got charged for trying to list an item but I listed it incorrectly so it was immediately removed. EBay rang me and said they’d reimburse me but it’s still showing that I owe them money. Any suggestions?

Fake Perfumes

Seems to be so many fake perfumes being listed on ebay recently and its not rocket science to know they are fake being the UK retail price is £118 and sellers have them listed for £25 including postage but ebay are not removing even when I report the...

Incorrect PIN provided by the buyer. Item sent back to eNay shipping centre. Ebay Authenticator

I sold LV bag and shipped via eBay authenticator. The buyer didn’t provide a valid PIN when the bag was to be delivered and the item was returned to eBay shipping centre. I got paid. What will happen now? Will eBay return the bag to me or resend it t...

print out

Hi, How is it possible to print out a list of my current active items?

Item defect after 70 days

Hi there, Dear,Date 22-01-2025.Please help me with the following.I bought a Primesat FS-700 satellite meter new on eBay, date 12-11-2024.Start-up and display were no problem.Now, 22-01-2025, 70 days after purchasing, the satellite meter appears to be...

Blocked buyer from Ukraine used alt account to buy item

I'm based in the UK and don't ship internationally. I received a message from a buyer based in Ukraine with over 3,000 positive reviews asking to buy an already low value item for as little as possible. They gave me a UK address to post the item to a...

pick up code

Could someone please help me with locating my pick code? the item i purchased is scheduled for collection tomorrow

Listing

I need to change the category iv listed a motorcycle in

Funds Pending

Is anyone experiencing delays with funds being processed? I always put tracking details with my sold items and when you check through the item none of the tick boxes lets say are checked to say its been dispatched or delivered. However if you click w...

None Delivery of Item

I purchased an item from eBay Commerce UK Ltd., the item has not arrived. my paypal account shows the item is paid for together with the order number and transaction number.My purchase history does NOT show the item, I did not purchase as a guest or ...

Contact number

I need to phone eBay

Seller sends with no postage paid

Hi, can someone please advise. I ordered a bbq lighter in February it arrived damaged so seller gave me a refund. Now the problem is I had a grey card from Royal mail saying item can't be delivered as postage not paid i paid the £5 as I'm always orde...

Blocked account

Hi Ebay blocked my account 18 months before without any reason n without appeal rites is it possible that ebay active my account now with any further actions I'm feeling problems in selling my things Kindly guides me

Scam buyer of van for sale

Hi. I put up my LDV van for auction. The winning bid was £3000. The buyer messaged me showing the image of the van sold for £0.99. I tried the auto Help page - no help. How do I report a scammer to Ebay? and how do I get Ebay to cancel the end of auc...

Resolved! Changing postage charges on listing

I have listed some jewellery which I would like to send via Royal Mail Special Guarantee at a cost of £8.15 but the new postage system does not give that option as a buyer or seller cost. It has calculated the value as £3.44. Does anyone know how thi...

Abysmal English Language Comprehension of India Customer Service Agents.

What's going on with the India customer service agents Ebay is hiring? Are they part of the company, or are they the same people who moonlight doing email/telephone scam calls? I've wasted hours trying to get sense out of them and either they have an...

Guest purchase didn't receive confirmation.

I bought an item as guest but I didn't receive any confirmation email. I do have a note of the order number but since it was done as guest I have no purchase history to refer to and no tracking number. Tried to contact both the seller and customer se...

Trading standards warning

Last October I purchased an Ultrasonic cleaning Tank with a stated 3 year warranty. in December I received notice from EBay as trading standards had issued a notice on the item stating it should be scrapped at border as it is dangerous.Ebay said to c...

I bought products that had been diluted with water

I received cosmetics from this seller that, although listed as new, turned out to be used.Unfortunately, a few hours later, I decided to test some of the products that appeared to be full, even though they were unsealed.I’m familiar with these produc...

Local deliveries

Is there a way to create a listing that only offers delivery to customers in our local area? It would help if I could restrict some of my items to be delivered locally rather than providing them nationally.

Returns query.

I purchased two different size fruit tree barrier bags at a total cost of £23.98. Both bags arrived within 7 days and I was quite impressed with the quality but not the size. Both bags were massivly oversize to what I actually required. My fault as I...

postage

hi I have turned off the option to use evri postage, but Ebay has stilled allowed a buyer to choose evri delivery, this has resulted in them paying less than what the delivery has cost me. I managed to change it to Royal Mail but now I'm out of pocke...

Item not available for sale in Florida?

I have a buyer who want to buy a few items, so to make the purchase easy for her I created a listing with all item she wanted in one, and made it international posting though ebay but is says on the usa side that the item cannot be posted to Florida....

Global Shipping is NOT sending to the USA because of "tarriffs". No warning to sellers or bidders!

Global Shipping is NOT shipping from the UK to the USA because of "tarriffs". No warning to sellers or bidders! Found out today from calling in twice...too late to add other shipping methods to listings. Just wanted to give other sellers a heads up.

Resolved! Buyer claimed courier lost parcel - refunded - parcel now arrived with buyer

Sold a job lot to a buyer which did not turn up and the tracking would not update. Advised buyer to open an INR case which they did. Then advised me courier had told her parcel was lost and she requested I refund her which I did. Parcel has now turne...

Listing says post worldwide?

Trying to pay for an item in US from UK. Buyer and post says will post worldwide.When trying to pay, the message "seller wont post to this address" comes back.Seller will post anywhere , ebay says it's a glitch.Seller relisted, on ebay's advice and I...

Lables

Evri tracking of my sale fir brand new item confirms not delivered as damaged beyond control. Not simple delivery so trued claiming direct. IMPOSSIBLE on first attempt it accepted tracking number and asked for three photos of the parcel, damage and l...

Tracked 48 does not update- seller not issuing refund

Hi, looking for adviceI ordered a large item on ebay which had to be returned as it did not match the description. Seller arranged collection and supplied a reference number for royal mail tracked 48. Item was collected on last Tuesday so it's been a...

I received 2 of my runner beans but i did not receive the 3rd one there was only 2 in the package

I received 2 of the runner beans plants but not the 3rd one it was not in the parcel which I received please can you tell me when I am going to receive the 3rd one

Tracking

I posted an item with tracking, but got the last digit wrong. Item has now arrived with the buyer! I changed the tracking to the correct number after it had been delivered, but it`s not coming up on my ebay feed as being delivered. Will this have an ...

Evri

Oh Dear eBay have joined with Evri, has to be the worst news ever i have heard since the buyer protection rubbish, i really hope they will have some direct access to speak to someone at Evri as i have 4 purchases with eBay and all coming via Evri and...

Unable to link my Payoneer account

Hi,I've tried 10 times already to link my Payoneer account - keep getting an error message.Screenshots attached.Wha can I do?

QR code

Help please! I have sold an item and got 2 days late to post it. Now I’m unable to see the QR code and it’s showing tracking number on my order which i obviously haven’t posted yet. And i couldn’t find any email in my email account. Where do i find t...

Sent me a cheap item that wasnt what i ordered and they expect me to post back to china before i get

What am I some slave I got sent a cheap item that wasn't what I orderd and am expected to pay for petrol to post office 3rd my time etc.I have had enough this is disgusting behaviour from someone who thinks they better than me

UK to Us postage

eBay have removed UK to US postage using the global shipment programme without informing a single person. If you have been affected make sure to let them know how they have inconvienced you. This is due to tariff issues, easily solved but eBay ay! Th...

Watvh authentication postage

Hi there, im selling a watch with the authentication guarantee via eBay my question is how much is the wwtvh insured for from my address to the authentication centre? The watch is high value, £10000. You are providing a service that is unable to be b...

Offer and postage

I have an item for sale that was listed where the buyer was to pay postage. I’ve now received an offer for a lesser amount but it doesn’t say if the postage is included in the amount offered or if it is still the offered amount+postage. Is there anyw...

Resolved! Listing for hatching eggs removed - live animals policy

Is anyone else having their listings for hatching eggs removed my Ebay?They state it's due to their live animals policyYou can't speak to a real person and no matter how many times you state that they are eggs, NOT live animals.Absolutely sick of it ...

"Please check your payment details or use a different payment method" - buyers unable to pay for ord

Hi, this is my 1st time posting here with great hopes that other members can help me or offer aome insight, since eBay reps don't do anything to help. I'm a seller on eBay, I upcycle and sell old furniture. I make about 2 sales a month on average, va...

Back of my phone broken

I fix my phone online just the back was broken getting it back the display is broken and the back is not glue to the phone I ask for a return I wanted my money back since he has destroyed my phone but he accepted a return the product is my his not sa...

Payments on Hold

I know the new system means my payments for items sold will be on hold until 2 days after delivery, but some of mine are on hold for over 2 weeks after delivery - why is that?

Selling to the USA

My buyer in the USA cannot pay for his purchases because eBay says I don't post there. I do and I have sent items there recently. My postage preferences are set up for the USA and I offer GSP. I am selling three Matchbox model warships. What can be t...

Resolved! Withdrawing funds

Hi, so I sold an item on Saturday and it was collected on Sunday. The payment shows on my eBay account but the ‘withdraw’ tab is not shown in blue so I can’t transfer the money into my account. Does anyone know how I can get my money transferred or w...

Is Ebay in self destruct mode?

I am trying to list items and keep getting messages about search manipulation.All I am doing is listing the make of the product and the item it was made to fit? This is crazy.

Buying a shipping

Hii want to buy item for which seller noted that shipping is possible only to UK. My address is in Croatia. Seller stated that I can buy shipping through eBay checkout. I can't find that option. Item is quite big (car bonnet), but I would give a lot ...

Bidding problem

I bid for an item on E Bay, the bid was confirmed by E mail, then when the bidding ended, it went to someone who’d bid less, what is going on with E Bay ???

Fraud

What do I do when a business seller is using my address as their returns address and part of my husbands name as their user name. this is fraud surely but despite easing this with eBay they are saying the person is doing nothing wrong!

Fender jaguar kurt cobain

Buyer cancelled as I told him guitar was stolen and Ebay want £150 fees. Can someone help. Got final reminder today and Ebay are going to charge my bank account. Only Ebay Buyer 8 months can someone help as I have contacted them 4 rime. Can someone h...

Tracking number mistake

I posted an item out yesterday and the tracking number was slightly wrong (didn't have my glasses on when I updated the app)Is there a way I can correct this on the app so that eBay sees my item has been delivered?

Parcel not received

I've been tracking my parcel that's coming from Yodel courier and they said delivery today I've contacted the seller but not much help.

paid for & not onpurchases

three items for steel drill bits Paid for cash removed from my bank account not showing on Purchases

Requesting a refund that’s already been agreed

hiove recently bought a second hand brand new ps5. I put a request for refund the seller has agreed but we’ve talked about it how do he is now asking me if I can stop the request but it’s gone through and he cannot access the funds ? They’ve gone out...

Wrong delivery

I ordered an item a chose my place of delivery but it had sent to my other place of delivery on my list what do I do ?

How to remove a restriction or suspended account

My account has been suspended and restricted well restricted for selling a fake bag how do I get it solved as I have funds in there from clothes that were real

pricing issue

why there is difference in pricing? i set different price while listing and it show different after live the listing .I am facing this issue with all my listing. please tell me why this happening with me. i cant get buyers because of that

UK to US shipping stopped

I held a 7 day auction which ended with some one from the US being the highest bidder. The buyer was told to update address as I didn't ship to there location. Spoke to customer services and they informed me they have stopped shipments to US from UK ...

Seller Keeps Removing My Negative Feedback!!!

I bought some Topps Chrome 'Refractor' cards from seller, only to received standard base cards. I complained to the seller, who claimed they were 'silver refractor' cards, even though 'REFRACTOR' was not stated on the back. They were clearly standard...

Return console to seller

I bought a pz3 60gb when received it switch it on found it had ylod seller didnt put it in desciption got refund trying to contact seller sent 4 messages heard nothing need to zend back to seller i will sell it sent messages friday just gone not a wo...

Custom postage Changes

Has anyone had this issue? I am stuck with one single postage option and one weight - up to 1kg. I have always been able to adjust my packaging fees on top of the weight prices but now I only have one standard evri option so I can't list anything hea...

Resolved! Buyer won’t accept a faulty item return

Buyer collected the item which was tested working prior to collection. Buyer claiming it is faulty and wants money for repairs. Listed with no returns but have offered a full refund which the buyer has declined. Even offered to collect at my time/exp...

Click and collect shop refuses to give me my parcel

I came to collect my parcel two days ago and the parcel was there but I was told to come back the next day as "the system was not working". I came back today and was told (not in the nicest way) that the system was still not working. I can't understa...

Faulty item

10 months ago I purchased a gaming laptop through eBay. After the 2nd month it had a fault but fixed it luckily. 10 months later it has now developed a screen problem and after taking it to a repairer they’ve noticed there’s some corrosion on the boa...

Resolved! Postage Labels - where to post items

Once I have sold an item by Simple Delivery and printed off the Royal Mail postage label can I post the item into a Royal Mail post box or do I have to still take it to the Post Office?As the post office just takes your package and drops it straight ...

sorting postage for more than one item

What does this mean - I have sold two items but dont seem able to sort postage - get this message Invoices cannot be sent for items where eBay manages all or part of the postage. These items are excluded from this invoice.

Monthly sales

There are 3 ways to check your monthly sales now each one shows a different total ?which should I use for accounting purposes I’m trying to stay under £90k rolling 12 monthly allowance to avoid registering for VAT

Extremely late parcel

I ordered my parcel April 19th, which was meant to arrive between April 26th and May 2nd. It’s now the 12th and my parcel still hasn’t arrived, and the tracking hasn’t been updated since the 2nd. I’ve tried messaging the seller who just said they upd...

Partial refunds

What is going on? In the last 2 weeks, I've received partial refunds for returned items because, supposedly, they were not returned in the original condition. In the first instance, the seller did not respond to my query and eBay stepped in and gave ...

Paying via PayPal through eBay App missing

Hi I have the eBay app on my phone. When purchasing a item I was able to pay via PayPal through the eBay app all the time before But now its only giving me the option to open a browser to pay via PayPal Is this external browser site a verified eBay P...

Return not refunded - no option to ask eBay to step in

Hi, I requested a refund on an item, sent it back and it was logged as received 29 April. AI assistant says seller has until 1 May to refund, they have not, and are not responding to messages for last seven days. Help pages say there should be an opt...

Sold to a bidder in Ukraine

A bidder from Ukraine has sent a successful bid (not yet paid for). I can't send this to Ukrains so how do I cancel the sale, and avoid this problem in the future please?

bulky postage

as a seller i'd like to list a few things of a bulky and very heavy nature the first is 124x71x12cm at 14.7kg the second is liquid again the boxes are 43x34x26 and the packages as you can imagine weigh a bit how are people sending these items please ...

selling a microlite caravan

Do I have to pay final sale value fees if selling a caravan? A 'vehicle', legal definition, has to have a means of propulsion, ie. an engine. It is not therefore, in legal or lawful terms, a vehicle so does this mean it is exempt from such fees?

Reserved price

How do I see if my relisted item has a reserve price on it.177072211521If it hasn't, can I cancel and end the auction and re-submit it?

Evri delivery

I listed an item ie car wheel and tyre and I selected evri as courier. However now its sold evri wont take it they say only a tyre is accepted not with the wheel. How do I cancel the evri and reclaim that expense before shipping with somebody else.

Buyer is now collecting so no postage required

Buyer is now collecting from my home address. So I don't require postage. How do I update?

seller has closed my return request

Bought pressure washer on 18/4/25 and only just used it due to ill health. The item is defective and is no use. Contacted the seller but heard nothing. Opened a return 12/5/25 only to find the seller has closed the return request. What shall I do?

Can’t find my listing on eBay

Hello, New seller but my live listing is not showing up on eBay, I’m

FEES

Sold an item for £405 and I've been charged £53.46 fees.All the adverts say "Sell For Free"

Postage label

HiI listed an item and specified Royal Mail with age verification as the courier, but when the item sold, and i printed the label it was UPS . I cancelled the order and refunded the buyerI don't want to relist the item, and the same thing happens aga...

Buyer protection fee clarification - does it cover the seller too?

Can someone explain how the buyer protection fee works?I have a silver jug that I am selling for £700 and was originally planning to charge the buyer for Special Delivery so the full amount was covered. eBay has changed it to postage for £3 which doe...

Return of faulty item

I have a faulty electrical item that I purchased last month that I would like to return for a refund. The seller has declined the return and closed the case. The Ebay system tells me I cannot appeal because the case is closed. How do I get to speak t...

Please help

Hi, I sold a trailer and it got collected Saturday but I forgot to scan the buyers code or get his code number, now I can’t mark as completed sale of recieve the payment? hsve tryed messaging thr buyer but no response?

I no longer have access to my old bank account and can't verify it. I need help updating my payout b

I no longer have access to my old bank account and can't verify it. I need help updating my payout bank details.

Help

Hi its my first time selling on Ebay. I sent an item to a buyer and didn't use their preferred delivery, I sent it next day delivery.. obviously its gonna be different tracking number so it says its still not delivered.. will I still get my money, ho...

Account not working properly

Hi,a few days ago, my account went “strange “ when I tried to add item to watchlist, I was pressing the button but it wouldn’t work, also when trying to accept offer, that was the same.when I tried to add to watchlist, lots of gobbledegook came up on...

Simple Delivery differing quotes

I have two items for sale, similar weight and dimensions. I've chosen Royal Mail as my courier of choice. One item offers £12.35 standard tracked with delivery in 1-2 days, or £15.18 Express tracked with delivery in 2 days. The other £7.25 standard d...

New Simple delivery

Do people understand about this simple delivery that is starting with private sellers on ebay? I always use royal mail as I do not trust Evri. I cannot for the life of me work out how I will have to post items I sell. It says on the info from ebay th...

Dropped off at Post Office

I recently sold an item and I have taken it to my local post office. I did not use the label that eBay gave me. How do I add the tracking number and also ensure I do not pay for postage twice?

7 items i was interested in buying has suddenly been changed to pickup only

I have 7 items in my watching that I wanted to buy this week all postage just noticed this morning all the different listings ( different seller's) have been changed to pickup only I thinking maybe it's to do with the uncertainty with the new simple ...

Havnt received my refund

i cancelled my order and the seller refund me my money but i have still not received it

USA

are any UK sellers having problems selling to the US?All my listings have had USA removed from the 'will post to' section??

Drone

I have sold a drone and the buyer has said there’s parts missing even tho I took pictures and videos before posting, they now want a refund and have sent a picture of it damaged and parts missing

Selling

What do I do about this...An item I have listed sold yesterday and collection arranged. Ebay just emailed me Sold AGAIN to a different buyer. How can it be sold twice? Shouldn't listing end when sold first time?

adding photos to e bay messages

How do I add photos to e bay message ?

Seller closed return

Hi I bought a jacket of eBay £500 it was advertised in the xxl section 10 minutes later after reading it turned out an xl I contacted seller and told them as I was cancelling and the reply was no problem 2 days after posted jacket out and closed the ...

"Buy it Now" during an auction

Hi! can somebody explain how "Buy it Now" during an auction works, and if the Buyer Protection fee influences this.I have advertised a Flymo Cordless Lawnmower with a starting price of £60, including a "Buy it Now" fee of £120.00 option for the custo...

Returning item

I have submitted a request whereby the buyer made a false statement about my item and requested a refund. I refunded in full and asked eBay to step in as I haven’t received my item back I contacted the buyer but no response and I need my item please ...

Buyer says he ordered item by mistake even tho he made a best offer to reduce price

Buyer gave me a best offer on an item, after he received it a day later he said he wants a refund because he ordered it by mistake. I'm not willing to do this as I don't think that it is a legitimate reason to give him a refund especially after he kn...

Selling to CA from the UK on the global shipping programme

Has anyone else experienced problems where you set an item up to be available on the GSP (with no locations banned) and you have a seller who says the listing say the item can't be sent to them? Any ideas why this is or how this can be worked around?

Buying axe

How do you verify your age if you don’t have a credit card

Item not received

Item not arrived opened vase seller asking me to cancel case and they will send replacement or buy again and wait for another delivery please help what should I do

GSP from UK to US

Im having issues with my listing not showing that i ship from the UK to US with GSP. Ive looked at the countries and US is not listed and ive looked at countries excluded and the US is not listed. Any help? Thanks

Shipping from US to UK

Im trying to buy from a seller in the US (Im in the UK) but it says "Unfortunately, this seller won't ship this item to United Kingdom. You can: - Update your shipping address and try again. - Or find similar items from another seller." Ive contacted...

How do i Resolve issue with scheduled listing? Put

i put a link to website of where i originally purchased item from.need to take this off. Can’t get into listing.

Hi how can I have my account un restricted

I tried selling 2 bikes n eBay suspended my account but I have other sales money in my account but can’t access ithow can eBay un restrict my accountim struggling to find outebsy are great at selling customer service is very poor tho I don’t want to ...

Unrecognized charge

Hello, we have an unrecognized Ebay transaction on the cc statement. I have been unable to get the right help option and the live chat is not providing the answers. Has anyone had a similar situation and what can be done? Thank you.

Automatic payment

How do i remove the option of automatic payment when purchasing an item that i have made a best offer on.

It's impossible to contact customers I have sold to

Hi there.Please help.Is anyone having trouble contacting a customer when they have paid for an item.I have always contacted them to say "Thank you" for their purchases.The message page comes up when you choose the item you have sold and then contact ...

I'm a business and the selling price of one of my items has changed and it wont change back

I have a listing that has increased in price in the last week. If I go to change it its still showing the original price???

Need help

How do stop a seller from keep messaging me everyday to change feedback please?

Seller scam

Seller has cancelled an item because "the postage was too much" for her. I don't think this is an acceptable excuse.Surely a seller should calculate postage before listing.I have a message from the seller to this effect.Item No 146551000260Order no 1...

Global shipping programme not displaying cost

Hello all, hoping someone may be able to shine some light on this issue. A few bidders are messaging and asking for specific costs to ship to various countries, Czech Republic for example. GSP is turned on for my listings but the bidder is asking how...

Shoe size not as expected

I ordered a pair of new without tags motorbike boots which were listed as UK 11 / US 11.5I am size UK 11 when they arrived as soon as I put them on they were too small. I opened up a return request before messaging the buyer and the reason I used was...

Delivery options page frozen

Anyone else having issues with the loading page for delivery options on listings? Send help please and thank you!

Battery doesn’t work properly

I want to return the battery and I went to the post office with the battery the staff said they don’t accept the battery because it dangerous and it totally prohibited what should I do now I want to return because battery is damaged

Verification ID

Hi, I have just moved address, & updated eBay with a new address, but I have been asked to verify account with ID before June 8. I have uploaded front and rear images of my driving licence, but I wondered if any of you know how long this takes to ver...

Resolved! Does ebay oversell low in stock items?

Did anyone experienced that eBay has mechanisms in place that may promote my products more heavily if it notices that I am in low on stock or selling a particular item? Thank you in advance for any feedback.

Release of funds

Is anyone having a problem getting eBay to update there system when an item is delivered so you can get the funds released when you sell an item

Upload / Original listing date

Is there anywhere on a listing that displays the original upload / listing date of an item?

Postage

I have gone with the recommended postage on Ebay and I've tried to print the label and it's saying 'no services avaliable'. Is there a problem with their network or is it saying the option I chose isn't available? Thanks for your help

USA shipping unavailable on GSP?

Is this a site wide in the UK? I see ebay's announcement about 'monitoring' the tariff situation, but I can't sell to the US at all on GSP now, it is removed from the list. This is a major problem! This has been for at least two days, and I've had qu...

simple postage

why do people moan about simple delivery you can make a choice just follow the postage instructions

Nectar Points

Can they be collected or converted on ebay, as despite the site saying it can no longer be done, over on the Nectar website, it is now saying ebay is once again a partner ?

Seller cancelled my order without notice and blamed me saying problem with buyers address.

How can I leave feedback to a seller when they have cancelled my order without notice.

i didn't pick up an item from my pick up point, returned to sender, can i get refund?

The question is in the title. I am having issues, with having to print out a postage label before i can process the refund but in this case it may not be necessary? Thank you for any help.

Resolved! Subject: Clarification on Return Label Case.

Subject: Clarification on Return Case: Hi all,Can I ask for clarification that I understand correctly?Earlier today, I received a message from the buyer requesting a refund because he refused delivery of his order due to an additional customs fee cha...

Royal Mail 87p 2nd Class Letter Option Missing

Hi - I know this has been posted by multiple folks and not sure of best way to get the help needed to fix the missing 2nd class letter option. Reported the problem in app but if my account can be checked like others that'd be appreciated so I can lis...

Customer has paid but wants to delay postage

Hi, I have sold an item. The customer has paid but wants me to delay postage for 2 weeks due to holiday. I have no problem with this but item keeps saying overdue postage.... what can I do to solve it and not get performance penalties..... thanks P

Anything wrong with the name "Lockheed"?

Bidder says he is being prevented from bidding for this item and requests me to remove the name. Lockheed is a well known aircraft manufacturer and there are many listings in obey including that name.

Resolved! Changing Tracking Details After Posting

Hi Folks, I have just sold an item and purchased the postage through eBay, which meant that the tracking was automatically uploaded.It turned out that I had forgotten to check the weight of the parcel and had to pay again at the Post Office, which me...

Resolved! Item still not dispatched 3 weeks later

I bought an item on 18th April and estimated delivery given by ebay was 23rd - 28th April, however the seller mentioned in description that it can take a few days to a week to process and dispatch items and as I had ordered before Easter weekend, I k...

No label, but ebay says posted. How do I speak with someone. Just keep going back to the same page.

Please give me a phone number.

Credit card to pay for chisels

I am trying to buy wood chisels but ebay say i need to verify my age with credit card details. I do not have one, and cannot continue the purchase without verification, i have had an account for many years never had any issues in the past, any help??

Collection

I've sold an item, and I'm pretty sure the customer has put it though as delivery but wants collection. I can't see an option to 'swap' it to collection. I believe there is a qr code to scan but I can't find anything related to this in the app. Any h...

Combined postage

Great News combined Postage is BACK

Bidder from abroad won auction , yet the description of item states will not ship abroad

I listed an item and in the description states i will not ship abroad.A Bidder from South Korea won the auction. Can anyone advise what happens next please? Thanks in anticipation

Postage Insurance for a bike with a value of £800

Hi, I am looking to send a folding bike in the post and see an option for Parcelforce 48 hours at around £13. I know this will be tracked but does it cover the cost of the bike if it is lost or damaged? If I look on Parcelforce website directly its m...

Defective seeds (3 different packs, same seller) received but I obviously can’t return them

I purchased 3 different packs of vegetable seeds from the same seller, not a single one from any pack have germinated, I grow these plants every year so know what I’m doing. I have contacted seller but they are ignoring the issue, understandably I re...

combining postage and partial refund

customer has just brought two items and i want to merge both items so i can send together and give her a partial refund on her postage . can anyone help ?

Resolved! Should I decline a return?

I just sold a hand made item to someone who has just started a return request with a message saying 'item is nothing like the photos'However the item is 100% identical in every way and they are trying to pull a fast one. I have a suspicion they didn'...

Cancel a purchase by international buyer

How do I can cancel a transaction where someone from USA has purchased an item but I haven't said I use the Global shipping system so don't want to ship and they haven't yet paid?

Seller agreed to different price after sale

I recently bought 4.5 packs of floor boards. After the sale the buyer said it was only 3.5. So agreed too 100 instead of 125. How can I pay the different amount. Payment is pending with eBay.

Restricted airgun listings on eBay

Airguns are constantly being listed on the eBay UK site despite its rules on restricted items. I have already reported two listings that were for sale but although eBay has removed these two items when reported it would take hours to report each indi...

Energy Performance Certificates

Hi, can energy assessors advertise EPCs on eBay? Thanks in advance, Paul.

Disputing a return

I sold a used Gameboy Advance SP that I put in a new shell and replaced the screen from another old Gameboy (I did say this in the listing, I was very honest about what I'd done to it), and it was delivered on 26th April but I have just received a re...

Fake or Faulty parts

Can anyone give me some advice. I purchased a fuel pump valve for my car. It was described as a genuine Bosch part and had a 12 month warrenty. Purchased in March 2025 and only just recently got it fitted. The part does not work, my mechanic says it ...

Bank card update.

The chip on my bank card failed and, although it had a year or two to go, the bank renewed my card. I have tried and tried to update my card in my Ebay account but without success. There appears to be no way to contact any eBay official to resolve th...

Changing postage after payment?

Hello, I had a buyer purchase an item that had evri postage and and automatic postage label which registers on Ebay when it has been scanned/posted. Buyer has now asked me to send Royal Mail, how will ebay know that I have dispatched item and am I gu...

Automatic relisting

Hi, how can I stop automatic listing for my items which haven’t been sold. I didn’t even realise I had clicked on something which gave this instruction. I’ve read others comments online and have not managed to find cancel button for this, like others...

Raising a international returns label as a seller

Hi , I have sold an item that the buyer wants to return which I have accepted. The buyer lives in France ,and I have to get a postage label to him. When I go to the returns page it requests I enter a label ,and the tracking number. How do I sort out ...

Feedback

As private sellers of little significance we have fully embraced simple delivery. It is fair that customers can decide their shipping cost and provider. This being so it is very frustrating that this third parties performance, in the negative, can be...

Buyer in the U S won my auction which is listed under GSP however no postage costs were added

The buyer contacted me to say he can't pay because ebay haven't added postage fees for GSP, spoke to an agent who says the problem is from Ebay US ,very frustrating as can't see a solution ,US are saying I need to send postage fees but I expected it ...

Wasting Time I hate the waste

I dislike that when seeking genuine products, in this case Medals, I am frustrated by the volume of Medal Roll Lists as I scroll down through the Product Category in 'Militaria'. Non-Original, Copies, replacements should have a separate category or a...

Simple Delivery

I wonder if the policy makers at E bay have lost all common sense or their only avenue for ideas is the President of the USA. Firstly they introduce Buyers Premium which i do not see as providing any other service than was already provided. As a sell...

Stopping Auto Relisting

Can anyone help? I'm trying to stop automatic relisting on some items, which should be easy, but I'm stuck. The eBay site says find your item under Selling-Active and select Remove Automatic Relisting from the More Actions drop down. Except there is ...

Paying for item with eBay balance

I have been told that you can’t pay for items purchased with eBay balance as I am a business seller ,is this correct

Ebay is dying fast

So has anyone else found that Ebay has fallen off a cliff? No engagement, no sakes. Can anyone see it rallying or is this terminal decline?

Tracking issues

Hi, I currently have 2 items outstanding for payment which have both been received (seller confirmed) however, tracking information still say item has not been delivered (over 4 days ago). Seller says item has been marked as delivered, but eBay will ...

Refund

HiThe seller canceled the order but I didn’t get the refund. I tried to contact the seller but there is no response What to do?

Sell in every country but USA ?

I have listed many items that are for sale on a buy it now price of £49 and added global shipping to my listings, here is the thing it lists it in every country but USA or EBAY.COM ? Anyone else having this issue? My account in good standing and none...

Posting & Creating Labels

It does not let me generate a label but label been paid already. What should I do?

Businesses fees v private sellers

Do you think it's fair that small business sellers pay around 16% sellers feesAnd other small businesses using private accounts pay NO fees ..I'm small business i pay around 16% per selling a item plus ebay shop, and other small businesses on private...

Restricted account payments on hold

Ebay for undisclosed reason restricted my account, all my items ended, unable to list. All payments on hold.What to do in such a case?

Age verification

I don't have a credit card, but have bought on ebay for years, went to pay for a spears repair chainsaw today, age verification notice cam up! Never had this before! It said a visa card is not acceptable as a age verification! So now I can't pay for ...

Postage labels

Is there any way to make the labels smaller when printing to put on small packages?

Winning auction ended

Hi. Was winning on an auction when the seller removed it. Contacted the seller and he said sold it on marketplace for a higher amount. Is this how eBay normally works? Where you can just end auctions when bids have been made?

Resolved! Buyers protection fee

Is the customer aware of eBay's buyers protection fee when they purchase a product? Does it show up on their invoice?This fee is killing businesses everywhere!

seller

A buyer has bought something off me and wants it shipping to a different address. this person is a seller themselves.Please advise

Cancelling

Buyer asked to cancel I went to click cancel and I pressed the wrong button now it won’t let me cancel someone help please lol

Ebay has blocked my items . Says the are bladed but they are not

Ebay has blocked my items from being sold. The items infringe there v#bladed ites police, however the items do not have blades they are simply springs for use on gardening secateurs. I don't sell any bladed items

Item delivered but eBay showing as not and

Item has been delivered but status showing as pending payment is being withheld. Contact us on eBay is sending me round in circles

Too few days to dispatch rule for private sellers

I am really upset with recent changes of dispatch day’s policy. I am a private Seller, and a regular person that jungles work and family.However, because Ebay is too keen to compete with Amazon, our days to dispatch allowance is melting away like a w...

Seller won’t refund a defective product

I bought a refurbished coffee machine but on receipt, the machine wouldn’t dispense the correct amount of coffee and then it seized up and completely seized up. The seller is refusing to give me a refund because I had to change the plug, as the one s...

SELLER SENT RONG ITEM (TRACKED) I RETURNED AND EXPECTED CORRECT ITEM

SELLER GAVE TRACKING DETAILS TO E-BAY SHOWING PARCEL DELIVERED , THE WRONG ITEM!SENT BACK AT MY COST SENDER WILL NOT SEND CORRECT ITEM, DESPITE E-MAIL EVIDENCE BETWEEN ME AND SELLER, BECAUSE HE SHOWED THAT AN 'ITEM' HAD BEEN DELIVERED THEY FOUND IN H...

Buyer received a different item to what I posted

Hi, I posted a jacket to the buyer which was delivered on Thursday. I received a message today (Saturday) that the parcel contained some make up. I used ebay postage (through evri) and I really can't afford to lose £100. Obviously it's been swapped i...

Why do I lost money for a parcel lost in delivery?

Seller protection, what is it if I don't get my money back? Why do I lose money for a parcel lost in delivery? I have had to pay the money back but who pays me? I never got chance I was just told the parcel had not arrived we are paying the money bac...