Why is bad feedback left at top on selling pages ?

[rossetta92]

I have just received my first untrue negative feedback in over 10 years and eBay has put my percent from 100 down to 98. Now they are also keeping that bad feedback at the top on selling pages, no matter how much good feedback is placed afterwards. Very unfair I think. The way to hopefully overcome this is to place a snapshot of all good feedback and place it at the end of selling photos then at least buyers can see your good reports first.

[red_magpie]

It's eBay's newish and irritating "most relevant" default sort order that's continuing to place the neg at the top of the list. There is nothing you can do about this.

I would advise against placing a selective printout of your good fedback on your listings. Trying to airbrush out the recent neg is likely to put buyers off rather than reassure them. Buyers can see for themselves that it's the only neg you have received in the last 12 months, and your reply to it.

You could try contacting customer support to appeal this feedback on the grounds that the buyer refused to follow eBay's procedure for dispute resolution, i.e. to return the doll at your expense for a full refund. It's a long shot, but you might be lucky.

[rossetta92]

I offered a full refund but buyer did not want to return doll, just left bad feedback.

[john1297576]

Bit much complaining but not using the proper method of dealing with problem.

As red_magpie says it is part of the system, which if you go to top right of feedback and click most relevant it gives option for MOST RECENT which then puts feedback into a logical sequence.

Surely most recent is what buyers want to see. Another of ebay’s poorly thought out schemes.

[plpmr]

adding to the advice already given -

The neg is much too old to do anything about, such as reviewing/removing.