Community Newcomer
Posts: 1
Registered: ‎12-10-2017
Why can't I e-mail Ebay

I am having a problem with my account it keeps on telling me I am using an old  and out of date e-mail . But I can't find any way to e-mail eBay to ask why this his.

i have changed my passwords but it keeps tell me my e-mail his wron. I have used this e-mail since I set up account., 

Other Answers: 1
Community Member
Posts: 1,356
Registered: ‎17-01-2014
in reply to grandchild12terence

Are you sure the email address you have on your Account has not been corrupted or changed at all?


To check the information, starting on your My eBay Summary page, click on the Account tab, then on the left, Personal information, under My Account.


eBay don't use email for communication, you have to click on Help & Contact at the top of the page, and keep trying the options until you get the option to call or use Live Chat.