Why can’t I combine items sold to send invoice?

The seller has purchased 2 items and I’m trying to combine an invoice with new shipping amount but keep getting this message? Shipping on my items was Royal Mail not eBay postage 

IMG_2683.jpeg

Message 1 of 2
See Most Recent
1 REPLY 1

Why can’t I combine items sold to send invoice?

You have ebay's Simple Delivery on your listings and combining postage isn't working with SD at the moment.   You have to either send each item separately, or cancel/refund the transactions with buyer agreement and relist with the items all on one listing with one postage for the buyer to buy and pay again.

 

 

 

Message 2 of 2
See Most Recent