Community Newcomer
Posts: 4
Registered: ‎08-06-2018
Accepted Solution
Wardrobe
Hi I didn't receive my ltem can you tell why
Accepted Solution
Community Member
Posts: 40,619
Registered: ‎06-06-2012
Answered
in reply to sospicho-0

No one here can tell you why,  as we are members here,  like yoursefl.

 

Contact the seller directly.  Go far right of the item and from More Actions select Contact Seller,  and Ask Seller a Question.

 

If they are not helpful,  then read eBay's 30 day MBG written beside every postage details on listings to open a case for a refund.  Or come back here,  and someone will help you with that.

Other Answers: 2
Community Member
Posts: 19,800
Registered: ‎22-05-2006
Answered
in reply to sospicho-0

No. I can make the same guesses as you - lost in the post, not sent by the seller, still on its way, delivered to the wrong address etc - but how do you expect another eBayer to explain why your item hasn't arrived?

 

Have you checked the estimated delivery date?  It was on the email you received when you paid.

 

Is it more than one day past the estimated delivered date? Have you contacted the seller to ask them when they sent the item? (There is a 'contact seller' link under 'more actions' on the transaction in your purchase history.)

 

Read the eBay money-back guarantee and you will see what you should do if you don't receive your item:

 

https://pages.ebay.co.uk/ebay-money-back-guarantee/index.html

Community Member
Posts: 19,800
Registered: ‎22-05-2006
Answered
in reply to sospicho-0

I have just thought of another reason why, perhaps, you haven't received your item. Did the listing say it would be sent to you or was it for collection only? If it is a wardrobe there is a strong possibility that you have to collect it.