11-07-2018 3:36 PM
Advice requred. New to selling on ebay. So far no complaints. All buyers have been extremely. However, have one whom I have contacted asking if they still wish to purchase as sale was over 5 Days ago. No response as of yet.Should I wait for a few more days or just cancel the order. Don't mind either way about outcome. Thank you
Christine Holdforth
You dont need to contact them as ebay send an invoice and reminders
If you have a non payer you open a non payment dispute at the bottom of the page under Resolution Centre
You can open one after 2 days and close after another 4 days
You get your final value fees back the non payer gets a strike and neither of you can leave feedback
If you dont do this then ebay do not know you did not get paid and you have to pay the fees
You have 32 days to open a dispute
Dont cancel an order for a non payer
It lets them off the hook and you could be left with the fees and a defect