WARRNTY GUARANTEE PERIOD

[fastrack1966]

Has anyone had issues with returning an item that was sold New? If the seller is a business seller and have a UK address I assume they are bound by UK regs. That is 12 months no quibble it is 12 months.

However there are so many EBay sellers listing New items with return dates of say 30 days on a new item. how do they get away with that?

[tobiasd4]

Ebay 30 day MBG is in addition to your consumer rights.

However, ebay won't help beyond the 30 days.

If seller does not sort warranty, contact https://www.citizensadvice.org.uk/

[tressygirl]

The item is covered by eBay's 30 day MBG policy for the said period,  i.e. 30 days.

Anything with a longer guarantee it's then between the buyer and the seller. eBay cannot enforce any outside guarantee offered.  eBay is just a selling platform.

If a UK business seller is not upholding any guarantee they've shown then it's advice from Citizens Advice as to how to proceed further.

@fastrack1966 

[jckl1957]

Where is the UK law stating that sellers have to give a 12 month 'no quibble guarantee'?

These are the regulations from the Consumer Rights Act 2015, which allows you 30 days to return your item if it is faulty, not fit for purpose or not as described:

How long do you have to return a faulty product?

The Consumer Rights Act gives you the legal right to either get a refund for goods that are of unsatisfactory quality, unfit for purpose or not as described, or get it repaired  - depending on how long you've owned it:

• 0-30 days: You can claim a full refund for goods that are of unsatisfactory quality, unfit for purpose or not as described. 
• 30 days-six months: You must give the retailer one opportunity to repair or replace it before you can claim a refund.
• Six months or longer: You must give the retailer one opportunity to repair or replace it before you can claim a partial refund, and the burden of proof is on you to prove the product is faulty.

[fastrack1966]

OK I went a bit OTT with that post, I should have qualified it by saying buyers' rights on a defective item. Some time ago an item developed a defect after a few weeks and the seller claimed it was sold as used so they were exempt. Well how can that be it arrived in vacuum sealed plastic. However the packaging was gone and the listing of that item no longer existed either so I didn't have a leg to stand on.

[john1297576]

“the listing of that item no longer existed either”

Purchases are in your purchase history for 7 years so suggest you look again and use drop down menu to get other periods.

[red_magpie]

We get any number of questions about warranties, and always because the buyer has never read or understood eBay's user agreement.

eBay's own money back guarantee lasts for just 30 days. End of story. Whatever happens after that, they're not interested.

Buyers don't buy anything from eBay, they buy it from the seller. Yes, if the seller is a UK registered business seller they have the same or even stronger statutory consumer rights as if they had bought them from a shop. At least, that's the theory. In practice, enforcing rights against distant, uncooperative eBay sellers for low cost items is likely to be difficult or impracticable.

Don't expect buying from eBay to be like buying from the shops. eBay even warns buyers in the user agreement that "they do not guarantee the existence, quality, safety or legality of items advertised, or the truth or accuracy of descriptions". Would you buy from a shop that stated this? It was your choice, your risk. eBay is a jungle.