Member To Member Support

Item paid but not received, eBay refused to refund

I ordered an item that I paid eBay for, which the seller never delivered. EBay advised over the phone that this could be fraud and they 'keep an eye' on that seller, but have never refunded the item and instead, advised us to file a police report! I ...

Grade A?

If something is advertised as “Grade A” what does this mean?

Below Sellar rating.

So I'm below the average Sellar rating with -12% which I didn't even know what a thing even though I have 99% positive feedback from 110+ items sold they tell me I have parcels that are classed as "late delivery" which impacts your rating I'll share ...

Evri lost parcel

Help - I sold an item and the buyer used the new eBay easy delivery with Evri thing. Evri have lost the parcel but I don’t know what to do? Do I refund the buyer from eBay? And how do I get my money paid as it wasn’t my fault and this evri thing is s...

EBay Removal of ‘Item Despatched’ Notification

The EBay decision to remove the Item Despatched facility is possibly the most infuriating change ever…. You sell an item , you don’t want an EBay prepaid label and you pay & post it at post office.Now Ebay has stopped you from marking the items as de...

royal mail

i’ve posted a parcel with royal mail but it won’t let me enter my tracking number or let me say it’s been posted ?

Purchase history.

When trying to hide an item on purchase history, the instructions say 1. Press 'More actions ' 2. Press 'hide item, but there is no 'hide item' option only 1. Buy similar. 2. Contact seller. 3. Sell one like this, and 4. View all details. Any help wo...

Selling 1 bottle of Viridian Organic Ashwagandha

I listed an item with a starting bid of 99p. It automatically listed it as £1.75. I've tried several times to change it, to no avail. Anyone any suggestions?

Accepting an offer on an item that is auction only.

I’ve had an acceptable bid made for an item that I’ve listed as auction only. There’s been 4 bids made. Is there any way I can accept the higher offer?

Fitness equipment

Hello,Your fitness equipment says to wet the skin before using then on another page is says keep skin dry Which is the right one pleaseThankyouS.Cross

I lost the first goal from Evri. I am hopeful about eBay.

EVRI, to which I have sent approximately 500 products in a year without any problems, disappointed me when I send a high-priced cargo. Evri did not deliver the product I sold to the customer. The reason given was "Damaged beyond repair". I have been ...

Buyer scam using fake photo to dispute quality of item

I sold a genuine leather belt for a fraction of what it cost me at the beginning of the month. I had only used it once or twice as it had studs on it and I grew out of my rock-chic look quite quickly! It had one small scratch about a centimetre long ...

new price for shipping

Hi there, before the auction the seller ask a 100EUR for shipping, but after the auction he change it and send me invoice with 1300EUR, now he don't want to change it, may be he don't want to sship it anyway. How to proceed?

Item sent back for Refund but buyer not signing for delivery

Hi,Ebay stepped in and resolved a case and told me to send the item back and once it's been delivered I will be refunded. So I sent it back via special delivery and the seller is deliberately not answering the postman. What can I do in this instance ...

Delivered only one item instead of two items.

Hi, I’m a new user of ebay , I’m just worried, I ordered two items from a seller and I have received only one item in the package. Immediately I contacted the seller but they don’t respond it, please help me to get my product back or my money back

Aldut electricity scooter

I would like to know delivery date

If a buyer accepts my best offer for there item can i use my £15 sellers voucher on the agreed price

If a buyer accepts my best offer for an item, can I use my £15 sellers voucher on the price agreed?

Resolved! RETURNING A MATTRESS

HI Bought a mattress which is nothing like one i ordered, supposed to be memory foam and springs, anyway it came opened it has a slight rip no memory foam in it a tiny bit on top, can see all the springs underneath some sticking out more then others,...

Anyone used Ebay Labels to send Items to NI following introduction of Windsor Framework?

Hi All The windsor framework came into effect on the 1st May and Ebay had previously stated that If, you are a business shipping to NI, and you buy delivery labels on eBay, you may be required to provide some extra information at time of label purcha...

How do I rename & delete folders in Messages

Hi, I cannot figure out how to rename folders or just delete them in the Messages. I am using desktop firefox and not the App. If I install app, can I do it through that? Thank you

Ebay stopping me to tell a buyer my address to collect a bike i have sold him

I have just sold a push bike this morning. The buyer wants my address to collect the bike,but when I message him my address ebay stos me sending it saying im not allowd to shear my contact details. What can I do please ????

Resolved! Buying

Hi I have collected an item from the seller which was collection only, I also collected 3 items that was to be delivered ,the seller has refunded me the postage when I called to collect them . Can’t find any way of putting this in eBay and the seller...

Who is responsible for missing or delayed items

Unfortunately I have two expensive problems with Ebay at the moment.One item sent but Buyer said the box was empty (cost £60)One item sent but still sitting at Depot 12 days later (cost £40)Ebay say that Evri as courier are responsibleEvri say that a...

I made a maxium bid of £7.06

So i made a maximum bid of £7.06 and the item sold for £6.44 but i didn't win it, can't anyone explain why...?

SIMPLE DELIVERY

Hello, does anyone have any idea what is happening with the mess that ebay call simple delivery? I received an email from them at the beginning of May to say that new postage rates were being introduced on 20th May and that I should update my postage...

Seller Onboarding

What happens when the seller onboarding process doesn't work. (the thing that checks name and date of birth etc). All I get is this screen, stuck for hours. Can't get in touch with customer service.

Watchers missing on Listings

Anyone else notice that watchers are no longer visible on actual listings? Is it just me? I use watchers as a guide for buying and selling, and although I can see watchers in my 'active listings' column, when I click on my actual listings there are n...

Seller not responding to emails re collection or delivery.

I have brought a large item where delivery was stated as an option (with instructions to ask seller who would quote). This is a large item, a dining table and chairs. We would be equally happy to collect, but will need to hire a van and need to plan ...

Buyer has not received item I sent

Hi, I’m not sure what to do but my buyer wants me to sort this out! the delivery date was supposed to be e last Wednesday. The tracking is saying it’s still in the Evri sorting hub. is there anything I can do? Contacting anyone seems impossible but t...

my page, not my photos

Hello - I have a question about my items for sale on ebay, because for example the buyer bought 8 Gillette Fusion from me for the price of £10.39, when he got the confirmation it turned out that he bought 4 Gillette Fusion Power for £10.39. I browse ...

Resolved! Who are my followers?

Does anyone know how I can find out who are my followers? As it’s stated under my user name I have two followers? Thanks

Bid blocked by a popup notice

I'm trying to bid on several items in the UK but when I go to put on a bid the following notice pops up and blocks my bid. the notice is: Items cannot be shipped to certain destinations using the Global Shipping Program for several reasons, including...

Sold item where buyer says shipping and its trying to charge me

I sold an item i have sold load of before and it shows that the buyer payed x amount for shipping but when I try and print the label it is asking me to pay for the shipping. Does anyone know what this order has done that?

I sold an item and thebuyer wants it sent to a different address

How do I not use the auto delivery label and use my own?

Account restricted

I sent the information eBay asked for 6 times and they still haven’t opened my account hellllppppp

international returns

International return approved by Ebsy but when my husband took them to our local dhl express they wouldn’t take the parcel, it has both the labels on it provided by Ebay, I asked ebay and they said they should take them. My husband stand went to two ...

Problems with user

Hi all I am having problems refunding money for an item that they have received and I even have a credit note email saying they'll refund in 5 days . Now they wont even respond to my emails and their phone numbers are impossible. Most dont work. anyo...

Resolved! Won't let me draw available funs

Three days ago I changed bank card. Still will not let put available funs in there

Hi, please i need a help, i have been trying to generat the posting label but not working

Hi, please I need help, i have not been able to generate the posting label to send out customer goods. But I noticed that my address on eBay wasn't correct and I have corrected it but still not able to generate it.Thank you

Resolved! Item delivered refused collection

I went to collect a item yesterday which has been delivered to a local collection point but was refused it as I don't have a qr code and code. Tracking number states if was drop off on Saturday. I have messaged the seller who told me to message ebay....

Resolved! Import costs

will I have to pay tax (vat) on a used camera lens from japan with a value of £100?

How can I send my contact address for a buyer to view an item before making an offer

How can I send a buyer my address so they can view an item before making a bid

Editing Postage Address

I’ve sold an item & the full address isn’t on the delivery label so I’m unable to print - the address details are on the order though - can I update it or what are my options?

Reinstating ebay account

My ebay account has been deleted accidentally. I have not been able to reinstate it. Please advise.

Messages from buyers

I have an item on auction, with postage set. I keep receiving messages asking me to post another way like the next day. I can't change information mid way through bidding. Also postage will be more expensive. If I say I can't change the selling item,...

Not Getting Paid

I have just sold an item the buyer has recieved it & given me good feedback but Royal Mail tracking is saying it has not been delivered so will i get my money

Item not received

I bought an Item not yet received

I have paid for the item but received, order on the 18 May 2025 till now but not yet received the item. EBay should be mindful of scammers in their business space. I will Klarna to investigate this and my money back.

Scam

I have been scammed by a seller who is aware of the scam . He/ She used a company called "Aqualine" to ship my item . Ordered an item with 5 day estimate for delivery and within 1 working day item was showing as delivered. I checked CCTV and nothing ...

Resolved! Agreed a Vehicle sale price via Ebay messages, but someone else pressed BIN

Hi there - got a little bit of an issue.Listed a car with a make offers and buy it now option (I guess I should have made it a classified ad)..Last week I agreed to a price via Ebay messages, subject to a viewing on 1st June. I left the listing open ...

How can I avoid Evri delivery for purchases.

I bought an appliance with £7.19 "standard tracked delivery" which I assumed was royal mail 48. . When I got my confirmation the postage had changed to £5.99 via Evri. Sadly I avoid using Evri , they are a disaster on our area. I.asked the seller to ...

Faulty parts causes engine damage

I recently purchased some engine parts which I fitted as they looked perfectly fine but in the week the engine sounded poorly so I contacted the seller and explained that the parts didn’t seem to be acting correctly and at the weekend one of the part...

Delivery

Says delivered.But it hasn't

Resolved! Fake item received

Hi I have received the fake item and when I am trying to return it it comes as case is closed how can I get my refund? Is there any way to get refund? Seller is just doing fraud with everyone he is showing different pictures and sending the different...

Sending invoices

Why does ebay not let us send invoices.

Resolved! Local pickup item but no replay from seller with address

I have the winning bid on an item that was listed as local pick up. After the auction closed I sent a message to the seller asking for pick up address and what time would be convenient for them for me to collect. Also I said I would settele the invoi...

bidding

I was expecting a call back, far too long. How do I ask for a telephone call back that works in the UK ?

Partial Refund Missing for Returned Incorrect Items

Hello, I’m experiencing an issue with a seller who sent me the wrong item. I returned the package as instructed and also covered the return shipping cost. The original parcel contained two items packed together, and I returned both in the same way. H...

Negative feedback not remove and incorrect decisions making, AM BANNED, eBay watching out over us?

Negative feedback not remove and incorrect decisions making, eBay watching out over us?EBAY DIDNT CHECK MY MESSAGES, I NOW HAVE ANOTHER NEGATIVE FEEDBACK THAT SHOULDNT BE THERE!!! SO I DID WHAT ANY SELLER WOULD DO, CONFIRM WITH THE BUYER IF HE/SHE WO...

Fake item received

Hi really need held brought a Toy Story wood and the seller did not update postage until I asked then sent a shipping information through message not the system. When used receive it had information that it was coming from Ali express in china. I tri...

Seller Level Below Standard in Global

Hi guys,Feeling rather stressed.Basically I'm having issues with my seller level (in global region) being below standard.99.9% of my sales are to the UK where I have no problem, I'm a Top Rated seller.I sell very few items internationally. There lays...

SELLING

I AM TRYING TO LIST AN ITEM BUT I KEEP GETTING A MESSAGE SAYING I HAVE REACHED MY LIMIT BUT I HAVE NO OTHER ITEMS FOR SALE?!?

What to do after Customr service have not helped.

I wonder what other members have done after customer service have not helped or resolved an issue and complaint. It isn't like they have said it is resolved, it is that they have simply not known how to resolve it. Mine is a simple issue and I don't ...

Baffled by Simple Delivery

I absolutely hate Simple Delivery! This evening I listed a rare LP for £160 and the suggested 'prices from...' suggested by Simple Delivery was I think £3.95. I can't post it for that... how to see the prices that will come up as a buyer, and how to ...

Issues listing an item

I am trying to list a pram travel system but ebay keeps removing the item saying its against their policy. However, I have found the same pram and travel system on ebay being sold by other users so why is my item being rejected? Any help?

Item collected by buyer though I’d listed it as free postage

Buyer has collected item though I listed it with free postage

Wrong collection address

Hi,I’m selling something but it shows a different collection address and country! I’ve cleared my settings and relished it but still no luck! Can’t get Customer support from eBay. Can anyone help?

Seeking Advice on Removing eBay Selling Restriction

Hi there,In 2018, I faced an unfair punishment from eBay because I allowed my ex-girlfriend to use my PayPal account. Although my eBay account is not suspended, I have been unable to sell anything on the platform ever since.I would appreciate any adv...

Sending a t shirt but label is large letter

Hi hope someone can help, I sold a T-shirt then brought the prepaid label through eBay. When I went to send the parcel in bag they said it’s a large letter. This happened to me before and I gave up contacting eBay as there useless and brought another...

Postage for poster tube

I am looking to sell a poster in a large tube. Last month I could list this bespoke using the Royal Mail postage rates, but now I can't select this option under the new eBay postage changes. How do I get the rate for sending a tube. Would prefer not ...

Courier and tracking

Hi, I recently sold an item and when I went to get the persons address I seemingly instigated an automated service that said I’d dispatched it and it provided me with a tracking number from a courier that i didn’t want use this time . I have informed...

Cancel a prepaid postage label

Help please!How do I cancel prepaid postage label i clicked on by accident? I haven't done seing in a while and accidentally clicked on that. Please help

Payout report stuck

I am trying to download a payout report but it is stuck spooling and has been for hours

POSTED 24HOUR TRACKED, BUT PERSONALLY

Hi This is the first time I sold anything on ebay so when I accepted the offer and it said sold, I packaged and posted the item myself using Parcelforce 24 tracked. I didn't see you get postage through ebay. How will this work in proving delivery and...

trying to add postage to my draft

why wont my draft listing add postage, it just goes to collection only on preview.

Debt collector!

HeyI’ve had a letter from a debt collecting company, working on behalf of eBay. Apparently I owe money to eBay….I don’t!I only ever sell, and I always use the list for free option. I can’t see how to contact eBay, seem to go round in circles. Or do I...

Evri refusing to process compensation claim for damaged item

I sold a small, low cost Item which I sent via Evri through eBay post options. It was eventually delivered 12 days late, and package and item damaged and useless. Buyer requested refund which I gave. Evri will not process a refund claim and say I mux...

Had prepaid label but customer picked up item

Hi please help! I setup the sale with a prepaid postage but the buyer just lives around the corner and picked the item up in person. How do I complete the sale without the label being used and item showing as delivered?

Refunds for Sellers.

I was contacted by a buyer with a broken delivery. I refunded him immediately and contacted Evri. They admited that they broke it but told me to raise a case with eBay. I tried to but eBay's auto system wanted 2 pictures but I could only get one to c...

packing costs

I sell a few glass items and because of how delicate they are I need to ensure that the packing is up to the job so I use a 'belt and braces' approach to packing ( I have got feedback complimenting me on my packing) because Ebay now control the P+P t...

Security Codes are not being sent by eBay.com

I am not receiving Security Codes from eBay to log in my store!!! how to solve this issue ?

complen

l buy phone from someone and is not t It's not turning on I ask for refund and is not answering me why

Payments

Buyer paid , I posted on the 21st may buyer recieved 23rd may buyer is satisfied with her purchase and has left me good positive feedback back .im still waiting for my payment from eBay .it still says waiting for confirmation of delivery from eBay , ...

I am getting the following error when I try and sell an item that I have previously bought.

"Well, this is embarrassing.We're sorry, the listing tool isn't working right this second.Please try again later." I have tried a different browser and have cleared the cache. The steps are :- Click on my Ebay- Scroll down to see previous orders- Cho...

Seller won’t accept return postage cost

I have requested a return of an item I bought as it is not as described, the seller has agreed but only sent the packing paperwork and not a returns postage label , he obviously seems to think he’s not responsible and won’t answer my emails.on the or...

Resolved! Scammed?

Bought an engine part. It arrived but is totally useless due to being used with no oil. Seller sent me a fake phone number then ignored any communication. Has now advertised as being sold out of all items. How do I contact ebay for help? Just keep ge...

396270257329

When will you refund my order?396270257329

Report sellers of scam Garmin

I recently purchased a Garmin running watch from a business seller, described as being "an ideal companion for running and jogging" and "tested and is fully operational". Hours after charging and setting up, I found that it switched itself completely...

I have bought a business which has an Ebay business account.

I have changed the ebay user name but can't find how to change the business details, Ltd company name, VAT number, owner name. Can anyone help please?

any one facing downlod order reports

there is problem for downloading order reportsany one else has same issues

Listing Error

There is an error on the listings in our account. When we search for our products in the search bar, there is an option "This listing has been removed for a policy violation". But when we check in our account, our listing is active there. There is no...

Transaction report

My transaction report wont load or refresh

Hi, l recently bought a cellphone but chose the wrong model. The payment included the voucher cost.

l recently bought a phone and realised during payment that the model was wrong so l cancelled. l got my refund including the voucher from ebay that l initially used. Now when ordering the correct model l dont have the voucher anymore, how can l get t...

Download Order Report File

The Download Order Report File is not downloading via Reports or via the awaiting dispatch page, is there a glitch?

broken item coverage

Hi all,I bought a radio unit for my car in February, it worked ok since last week when I couldn't turn it on anymore, the cables behind were good, so it is broken. I asked assistance to the seller who answered a couple times but then he disappeared.D...

Buyer Protection on Postal Charges

Hi, did you realise if, as a private seller, you include postage in the sale price ( i.e. it appears as post free), eBay seems to add the 4% buyer protection fee onto the full price. If you price postage separately as ‘seller pays’ they do not. No wo...

Payment on hold

Hi , as a seller I got quick query regarding my payment. As per my previous request my all items are delivered and still my payment is on hold. Would you please call me back or fix my issue. Thank you .kind regards

Laptop Battery 3 Year Warranty Meaningless

Hi WDXOR Battery for Dell inspiron 17-5000 (5770) with a 3 year warranty - 11-09685-93893. What does a 3 year warranty mean? I contacted the seller on 17 Mar 2025, which was 2 years and 1 month after the battery was purchased due to the fact it was f...

i cant downalod csv file for pending order, is ther any problem in ebay

Help , I've posted an Evri parcel in Royal mail box by mistake

Can someone advise me please .I've posted an Evri parcel via a Royal Mail box by mistake

My app is glitching

I'm trying to make a listing but when i want to move past the section "set the price", it won't open the next section. It's trying to load it but nothing happens. I tried a different phone and everything is fine.On my phone, i tried reinstalling the ...

Resolved! Guidance on if/how I should upgrade/add a business account

I'm currently selling a number of items that I have previously purchased as part of camera job lots. Searching previously here this selling is identifying me as a trader and should have a business account. Although eBay confuses this when they remind...

Resolved! My item that is for sale has the wrong postage Country listed

I have recently opened an eBay shop and have added my first few items.For some reason eBay is listing that the items will be posted from Portugal and not the UK where they will be posted from. I have checked my business "addresses" and it has our UK ...

When using parcel2go website for International shipping how do you get customers email address ?

HiI am interested to know which couriers people use for international orders. I recently sent a order to Canada and I used Parcel 2 go and shipped with Evri. It was only after I booked and paid the shipping I received an email stating they needed my ...

Resolved! Money gone from ebay and not gone into bank.

Hi, Sold motorcycle, money sent to ebay, buy arranged collection, got collected. Looked at account to sent funds to bank as it had been collected. Said needed collection code off buyer. So had to get that, went back to put it in. Doesn't come up and ...

Quiet sat nav

I bought a sat nav from KKB -Sales in October, everything has been working well until about a week ago, the speaker went all distorted and finally a few days ago disappeared altogether. I have tried to contact the seller via ebay email but it keeps c...

Creating a Listing

Hi, when creating a listing:(a) Where on the listing do I state how many copies of an item are available?(b) If such an item is sold how does the system replace the sold item with another copy ie, if 5 were available automatically replace that number...

Simple delivery

Anyone else not happy with this simple delivery being forced onto sellers. I like to use my small local post office and set fees accordingly. Had no complaints so far but now have this simple delivery forced onto us.

Sold item , tracking on couriers website shows it’s been delivered yet eBay’s tracking

Hi I’ve recently sold an item on eBay and provided tracking number . The couriers website shows it’s been delivered , the customer has said they have received it, yet eBay’s tracking system is still saying dispatched . So won’t release the money . af...

Blank screen on Delivery options page on listing

Does anyone else have a problem when listing items. Get to Delivery/Postage page and it’s blank so unable to complete listing ??

Buyer requests return, approved but I did not receive the item

A buyer requested a return after 3 weeks he made the purchase, he has more than 5090 positive feedback, so I approved immediately. I provided a label with track, but the buyer never dropped off the parcel, after three more weeks, the buyer opened a c...

Customer gave wrong address

Customer asked us to repost an item he hadn’t received then told us that we had wrong address given and wants us to send a 3rd item where do we stand as a sellerthanks in advance

Seller says they haven’t received payment and I the buyer have to update order tracking number for t

Seller says they haven’t received payment and I the buyer have to update order tracking number for tHem to be paid. they lost original qr code for postage and changed postage from evri to Royal Mail.

Can't Download Orders reports

Same as two other posts here. I also cannot download my orders report. I am expected to post the orders today. Also cannot Reply to other peoples posts on this subject - hence I make a new post here.

Cannot download Order Report

I have orders that are paid and awaiting dispatch, but I cannot download the report. When I try to download I get the notification that it is downloading the report, but then nothing else happens I've logged out and back in, but the same occurs. Any ...

Download report

Trying to download report of orders pad and awaiting postage. System is stuck in an apparently endless loop and will not complete the report. Have logged out and back in, shut down and restart but no progress. Impossible to speak with anyone on phone...

Counter offer confusion

Hi, I am a private seller. Yesterday I received an offer on an item I had for sale which I declined and replied with a counter offer. The buyer obviously accepted my counter offer as Ebay confirmed that payment at that price had been made by the same...

Resolved! Promotional Free Credits to do Priority Campaign not rewarded

I got an email from Ebay offering £100 free credits for priority advertising campaigns, I obviously accepted and over the past couple days the fee is at £33, and £20 of it has come out of my available balance rather than the credit, this is really ba...

Inadvertant new account

I have just inadvertantly clicked on "set up new account" and this, with its default name, is now dominating attempts to log back into my existing and established account. Should I get back into the new account and simply cancel/Delete it?

No GSP anymore to Switzerland?

In the past there were always lots of seller's who shipped to Switzerland via eBay's GSP. Since beginning / mid of May 2025 there have basically been no listings at all. And those they remained don't list any postage. Does anyone know why is this so?...

Buyer paid for postage but collected instead,i did a refund for postage, how do i mark as dispatched

i had a item sold and buyer paid the postage, as he was in my area he collected instead. how do i mark as collected. I have done a refund to buyer for postage.

Change simple delivery for custom delivery

I have a buyer who chose simple delivery Evri. I do not have an Evri drop off near me. I thought I had set up the listing with custom delivery Yodel. Is there anything I can do to change this without being out of pocket. Thank you.

Refunds: "Your refund did not go through. Please add a payment option to refund the buyer."

HelloI receive the message "Your refund did not go through. Please add a payment option to refund the buyer" after I press "Refund Now" button for an item that has been returned. I never received any funds as eBay is still holding buyers payment, so ...

Payment on hold

My payments have been on hold for about 2 months now I sold something for £115 so after 2 weeks the money came into my account but only £80 and the rest hasn’t came in and it’s been a while what do I do x

Model m16 American halftrack not made bought NOT RECEIVED

Donating to charity question

Hello, I have made my first sale on ebay and have opted to donate 100% of the sale to a charity through ebay. Do I still need to link my ebay account to my bank account? Any information will much appreciated. Many thanks.

A buyer wants to return an item they collected how do I do this

Buyer collected an item but now wants to return it how do I provide a label?

Customers ordering from Northern Ireland after we have excluded the post codes

We Sell Plants on line and due to Brexit we are unable to sell at the moment to Northern Ireland . We are plant passport registered but the £25 Phyto certificate is per delivery is impractical and expensive On occasion some people have managed to ord...

Item is defective, seller passed the buck and framed me.

I bought an anime statue from Japan recently. When I opened the box, I find so many yellow stains on the item, hard to remove.I contacted the seller for several times. He always passed the buck, by saying he never met this situation before, it was ne...

Unable to change a scheduled start date

Hi - I created a listing with a scheduled start date and then needed to change the postage details, but I keep getting the message that the schedule start is in the past. Unfortunate I can’t find any way to make a change to the schedule start time. C...

Making an offer v submitting a bid

Seen an item I would like, make three offers, all declined. Not allowed to any more bids. I can submit a bid - presumably that can be below the price on ebay? As you can gather haven't done this before - and like us all don't want to 'over pay' for a...

Car play

Hi I already return the item but I received half of the amount I paid for the item .

Help with receiving my funds

Hi all I’ve posted a item buyer has received the item but I put the incorrect tracking information my first label was only up to 1kg but the item I was shipping was 19kg so had to print a separate label out. Just wondering how long would the funds ta...

Bought laptop in September 2024. Has a fault, seller not replying

I bought a LG Gram laptop in September 2024. After a few weeks, the charger stopped working. I bought a new charger but the same thing happened. Charger worked for a while and then stopped working. I thought the chargers were faulty. I have bought at...

Buyer no address on checkout and then messaging separately where to send

Hi, I've sold an item for about £100 and on checkout the buyer has paid but not added an address on checkout so the postage label is blank. He has then messaged me separately with an address. This feels heavily of scam to me, but I must confess I don...

Ebay holding funds

Hello, can anyone tell me why eBay are holding funds? I’ve purchased 2 items from same seller. The money has left my account but eBay isn’t releasing the money to the seller and now the seller thinks it’s my fault!

pproblem with sell my account

whats is problem from my side?

Simple delivery.

Anyone know how I can get refund for postage I've paid over counter. I don't have printer for labels? Ebay made this harder not easier!! how can u be refunded for postage ive paid?

Order going to wrong address

Hi, can anyone advise please. I've ordered something I've been trying to find for ages, but I failed to realise it was being sent to my old address until just now and it has already been shipped! is there anything I can do? can I change the address w...

Posting Item to Buyer -

I didn't realise that since 15 April 2025 all items sent by private sellers have to be sent via the Ebay Simple Delivery System so have sent it by Royal Mail as a First Class small parcel. How can I get Ebay to refund the postage and how do I notify ...

Age Verified posting - unable to select

Have a woodworking tool to sell that contains a blade in UK. Ebay policy states must have age vetified postage but this option in unavailable. Alredy spent 21/2 hours chatting but Customers Services are useless.I am a private seller in the UK. Does a...

Price differences of postage rates compared to service providers own website

Hi,I'm still fairly new to selling things through Ebay and I'm looking for help regarding the price differences between postage providers when you select them on Ebay, versus a price quote through the providers own website. Since I started, I've only...

Buyer Can no Longer Collect Their Item

Hi,Buyer had arranged to collect an item but has now decided they want it shipping due to changes in circumstance. They have given me their collection code but I just wanted to check what the right thing to do here is. Is the seller able to change th...

Active Listings

Hi, How can active listings disappear from my eBay? They were active for several years, I didn't receive a message about any issues with either of those listings. It is above 200 products, so I am very shocked now that they are not visible anymore. I...

How to get seller’s address or phone number?

Hi there, I need to get a seller’s address or phone number to collect something that I bought.How can I do that? Thank you

Engine

Hello there. I sold an item on eBay in 16 th of may and can’t widraw the money , I need help with that. can you review that case please thank you

Missing package, Marked As Delivered But Not Received.

Hello,I’m reaching out regarding my recent order (H05QTA0025178434). The tracking information shows that the package was delivered, but I have not received it. Could you please check on your end and advise on the next steps? I’ve also confirmed with ...

to get a refund

seller said i could have a refund for a toaster i bought from in in April ..which has broken ..he said he would give me a refund without sending item back ..but says i have to initiate it so he get a notification from ebay to refund me ...how do i do...

Resolved! Upcoming Advertising/Promotion Changes

Just received notification that in June Generally advertised promoted products are being modified. Unless I misred the bulletin it seems that if ANYONE (scammers / competitors / errors ) click on your promoted product ALL further sales will be deemed...

I sent an item and it has arrived to the buyer damaged how do i handle this?

I sent an item in perfect condition and it's arrived to the buyer damaged she also purchased another item and they were sent together this has arrived undamaged It's been damaged in transit what do I do?

Resolved! QR Code

Still baffled by this horrible Simple Delivery process ~ I have changed all my listings to SD as requested and have just sold my 1st item using this delivery method. I have an email which contains the postage label for my chosen carrier, Royal Mail, ...

Question about postage

I am the private seller and the buyer is very good my regular customer. The postage was paid by the customer (buyer). He chose Evri. The problem was Evri nearly lost the item so the delivery was delayed and damaged the envelope even though the conten...

Selling costs

I recently sold some items that seem to have had selling costs deducted from them that I do not recognise. It just says selling costs but it’s not postage as far as I can tell. How can I find out exactly what these costs are?

Purchase history

Trying to check date of purchase for an item I bought last year .Search all only goes back to begining of 2025 Serach 2024 result comes back no items Anyone else having the same issues ?

Resolved! Pending payment

Anyone else having problems with Payment still not been released after the date shown all tracked and delivered too

Posting item fees

I m selling small electrical part,which is i price for £1.75 and buyer will pay the fees 2.69 for it.My concern is if buyer buy in quantity suppose 4 items in quantity and delivery charge increase to £5-6 pounds. I dont want that the buyer spend £5-6...

Funds not in my account

The funds for an item sold were supposed to be in my account on 25 May . They are not in my account today on 26 May . Why would this be .? When other items sold are available

How do I claim for an item I sent by Royal Mail which never arrived?

Hi, I posted a lovely perfume set to someone on 7th May, I have a tracking number but no receipt. The buyer never received it, and I refunded him as it was a present for his daughter and also didn't want a bad review. It was quite expensive at £60. H...

Resolved! Bought a kettle, burning mains cable

I bought a kettle off of eBay, used a few times then smelt a smell of burning, it could have caused a fire, the fuse melted in the plug,I've bought it to the attention of the seller, but I'm concerned that an old aged person might have bought one it ...

Parcel not despatched

I sent a item Royal Mail and buyer received it eBay charged me for prepaid postage label and I didn’t use itso I think eBay should refund me the amount keep getting message I haven’t posted it from eBay with not using prepaid postage

No Parcel Size big enough in Simple Delivery

I have a light item (under 2kg) to sell but it is 92cm long - there isn't a parcel size long enough under Simple Delivery and there doesn't seem to be a way of selecting any other form of postage. Is there a way of opting out of Simple Delivery for t...

Buyer Protection postage claims

Hi, Can someone advise as to whether this statement is correct. If I sell an item for £1300 eBay covers the full cost should it go missing in transit under its Buyer Protection, regardless as to what level of postage the buyer pays for and carrier us...

Seller says item damaged in post and offering a refund

I'm just wondering how long this refund takes. dBay seem to have change their contact details. I have checked Paypal and not refund so far. Paypal suggests I contact eBay but it is not easy nowadays. The online assistant has "technical" difficulties....

Ebay is bullying buyers and sellers

Ebay bullying buyers by adding huge amount of Buyer Protection Fee on listing price like £0.76 on £0.99 listing and now they starting forcing sellers to use their labels instead of old Royal Mail way. I have a lot of RM postage stamps sent me as a re...

When UK member browses lots on ebay.co.uk by category. International p&p is displayed to UK buyers.

UK buyers should not be presented with the cost of international p&p as the additional cost of p&p when browsing lots in each category. When a user is registered in the UK. Every lot displayed should show what the p&p costs for the UK. It is WRONG th...

Selling fees for selling car registration number

As a private seller are any fees payable if a car registration number is sold on eBay

Mis matched postage cost

Help please....... Ebay suggested (and I agreed) £2.94 for Evri postage for a pair of trainer weighing <1kg. However I am being charged £5.46 for the label and I can not see how to change this. Has anyone else had this problem before? Cheers

Trying to bid!

When I put my bid in the blue bid box it swells and clears again!

Can't sell a lawnmower due to blade restrictions

I can't seem to list a lawnmower because of a blade age restriction. It says it must be posted but it weighs 80kg. Lots of other mowers listed collection only and no postage. I rang eBay and they were useless

Seller sent replacement after I had a refund

The seller insisted on replacement only for a damaged item. I got a refund via eBay but the seller has still sent me a replacement. Will I get charged for it ?

Am I being thick? Simple Delivery - Royal Mail

Am I being thick? We don't all stay next door to a post office!! Simple Delivery - Royal Mail, I stay in the country and Royal Mail collect my parcels. Was able to add collection charge onto postage costs when I arranged postage myself but now looks ...

eBay said I could make an offer to Watchers - BUT!

Today, eBay opened up an opportunity for me to make an offer to watchers and viewers on one of my items. I have always tried to respond to this, although it rarely results in a sale. Anyway I offered a lower price to my watchers/viewers and put on an...

Relishing item withdrawn due to alleged policy violation

I’ve just had an item I’m selling taken down as it was thought I was trying to sell it outside eBay. I assume this is because I included the name of a town I live near in the description, as I was making it clear I needed the buyer to collect. i have...

Delivery options

I’ve tried to list 2 items and when I click delivery options the page doesn’t load. I’ve updated the app and restarted my devices but still it won’t allow me to edit these options.Is anyone else having issues like this ?

Ebay have introduced age verification via a credit card but I don't have one. How else can I verify?

Payment on hold

I can’t check out my money because it’s on hold. Says eBay has sent me instructions but there’s nothing. I need my money asap

cant login to my account

despite several attempts i can,t login to my account, despite my phone being restartd several times and requesting several verification codes my phone doesnt get them. And its driving me mad, ive got funds i want to transfer to my account and the opt...

Collect in Person Payment Made

Hi,I’ve just sold an item and the winning bidder is wanting to collect in person. The winning bidder has already paid but joined less than a week ago and has just 1 positive feedback to their account. A similar thing happened a few years ago and the ...

Resolved! Collect in person problem

If a buyer makes an early offer on an auction for a £30 furniture item, marked for collection only, which is accepted and then they fail to collect.... accusing the seller for being rude and then cancelling the order for no legitimate reason, leaving...

Potential buyer showing false interest.

Hi. Have been selling personal items for a little while and have a washing machine advertised for some months now.Someone has asked if it is available.I replied: When do you want to collect it?They replied:" Today."I replied to let me know what time....

Subject: Dispute of Return Request – Estée Lauder Double Wear Foundation

Subject: Dispute of Return Request – Estée Lauder Double Wear Foundation (Order No. 22-13068-64734) a seller want a refund a says the foundation i gave her was half full but it was full and i have not had any proof of images and who knows if u dumped...

Terrible parcelforce performance

Posted an item on May 16th using parcelforce express 24.It still hasn't arrived 10 days later. Tracking is working but it's stuck in a hub still waiting.Buyer is very patient, but surely we should get some compensation or refund from parcelforce? But...

Bad seller feel like I ve been robbed

I ve bought an item.. On ebay with wrong address on. I ve contact the seller, to update my address... And she was alright to cancel the order and send it to my update address... After waiting for 4 days for her to post the item, I ve let her no, that...

Item received after refund given

I sent an item tracked and signed on the 19th. Buyer hasn't received it and says if not received by Tuesday they'll start an item not received claim. Royal mail Tracking hasn't updated and it's seems to be lost. Not had this before so I wondered if I...

posting items with evri not royal mail i cant seem to change it

how do i alter my postage as royal mail keeps coming up and i would rather post with evri, the prices you put up are too cheap so i have to pay extra postage , trying all ways to change it, otherwise will have to put items dearer by the time ebay tak...

Buyer Question

Hi, I received this message from a buyer but I haven’t any restrictions on items. can someone explain please? You are unable to purchase this item due to restrictions from the seller. You have winning bids, submitted offers or bought 1 item(s) from t...

Buyer cancellation

Buyer has paid and now cancelled order and wants a refund. Reason bought by mistake. What’s the solution.

Resolved! Cant get through Checkout (wont deliver to my country)

I try to buy something and the seller(UK) in fact DO ship to my country(Norway) but no matter wat i do i get the same message ...

Returns

I got a sofa and when it came part was missing and I no longer want the sofa when trying to return it's only giving me royal mail or parcel force but those done seem to except such big items and trying other places it's wanting a fortune

Resolved! Simple Delivery - claiming compensation for items damaged in transit by Evri

I'm a relatively new seller, only ever used Simple Delivery. I recently had 2 packages and their contents damaged by Evri - one was so bad Evri actually reboxed the items. Both buyers say I had packaged the items more than adequately and I have photo...

Some advice please

I'm trying to sell a paramotor wing which is currently listed at £710.00 for auction or £1,000 for buy it now.There had been no bids. A chap messaged me today to ask if I'd accept £800 on a buy it now basis. I've said 'yes'. He placed a bid of 710.00...

Messaging

I’ve been messaging a couple sellers asking about their item, but my messaging are disappearing once i press send and not delivering? What is happening? I am not revealing any personal information or crossing any guidelines set out by eBay- I just wa...

Making an offer for multiple items

I've had a buyer respond to "reply with offer" to buy 1 item, but there are 2 for sale and he wants 2. It didn't appear to allow him to buy 2. How can I re-offer the 2nd item?

partial refund

Hi, I wonder if anyone can help.I bout an item from the seller, from USA, it arrived today but it's a wrong item, completely different shirt in size and colors and patter, Anyway, I have contacted the seller and she issues a refund, said I can keep t...

Issue with buyer claiming item lost

Hi all, just looking for some advice here as ebay 'customer service' doesnt seem any use in providing any person to person help.I had a buyer buy a large item from me, item was paid for and sent however a week or so later the buyer claimed the item w...

The isle of wight keeps getting excluded on shipping. Even for small items, which majes no sende

Why is the isle of wight being excluded from uk shipping, we're not part of the channel islands. And unless its huge items like furniture, there's no extra charges or freight charges. It makes no sense, and its getting irritating when you can't even ...

Stop responses to a question on Community

I asked a question in the Community forum and have now had hundreds of email rsponses. How do I stop getting any more of these emails.

Return label for item advice

Hi - I am a UK seller and I recently sold to an item to a buyer in Germany. They are saying it is 'not as described', I now need to generate a return postage label to send to them so that I get the item back, check it's OK and then give the OK to EBa...

Sent wrong size trainers to buyer

Hi, I've sent the wrong trainers to buyer and asked for them to be returned however, buyer is now not responding.How do I start a return request to the buyer?