Unable to contact supplier.

[keviswain-0]

I have a problem with an item that has been recalled due to a safety issue, I have tried to contact the supplier yunlai-617 but can’t find an email address, the one I have obtained is yunlai-617@163.com but this comes back as “Demon fail: email not listed” the item has a lifetime warranty and was quite expensive! Any help would be greatly appreciated. Thanks 

[plum993]

If ebay sent this email about a recall,then it doesn't neccessarily mean there is an issue with it,as ebay just forward the recall message when they receive them.

Look to contact citizens for more help

[jckl1957]

You can use the Ebay system to send the seller a message but, as they are based in China. they are unlikely to do anything.

Warranties are only as good as your ability to enforce them so, to be honest, buying an item from a Chinese seller on the basis it has a lifelong warranty is not the best idea.

Go to any of their items and find the 'contact seller' link to get in touch with them.

[keviswain-0]

Thanks for your reply, however the problem is that firstly the product is a ladder that has been recalled due to it collapsing! We have a friend who has a similar ladder which has collapsed on them causing injuries.

Secondly the product comes with a “lifetime warranty” and at my age (70+) any accident could be more serious than for a younger person!

Again thanks for your help, however what I really need is a contact address, so I can find out if there is a modification that could help me retain the product and use it safely.

[plum993]

As @jckl1957  said go back to the listing, or look in your purchase history for the ladder and seller, and use the contact details on any of that sellers listings.

It might be worth contacting your payment provider for help if your within time.

[keviswain-0]

Thanks for your help, when I bought the item,
I bought it in good faith, and I didn’t know that there was a difference with items imported from China, however the reason I am trying to contact the seller is not to obtain a refund, but to find out if there is a modification that would make the item safe to use, as this is a ladder, it’s a safety issue not a warranty issue.

[jckl1957]

Personally, I would not trust a company that sold me an unsafe ladder to suggest a modification that would make it safe.

It looks as if you bought it more than a year ago so it may never actually fail.

However, every time you use it, you may be taking a risk.

I know ladders are not cheap, but I think I would cut my losses and buy a new ladder or hire or borrow one when required.

[keviswain-0]

Thanks again will try your suggestion, however suspect that the seller is no longer contactable!

[keviswain-0]

Very true, but it still annoys me a lot as it was a 50th year anniversary present 🎁 from my wife so has sentiment value to me, however we live and learn! Thanks again for your help, it’s appreciated!