Totally inflexible approach to customers by larger sellers.

[marnoville]

A vexing story...sorry it's so long.

I have been a member of eBay for over 21 years, and this is by far the most frustrating experience I have had.

I ordered a large paint pressure pot from eBay seller. This item is big, weights 25kgs, and is (to me) expensive.  eBay item number:374790475205

Evri "LOST" it. I was eventually refunded, so I ordered again, Evri "LOST" it again and it was refunded.

By now, it occurs to me that Evri have a serious security problems. So I order the item via another seller...exasperatingley they also use Evri, and (yes you've quess it!) "LOST".

Anyway to the point.

I returned to the seller explaining the situation, and simply asked that if I ordered again would they send via a different courier? This is the response:

Please kindly note after the customer places an order, we will decide which nearest warehouse to ship from based on the destination address and the warehouse's inventory situation. Then, warehouses will choose different logistics methods based on several factors such as the value, attributes, weight, and size of the product. Sorry that we could not support to select the carrier.

I've come to the conclusion that large sellers and and the delivery companies they use, have completely lost all consideration for their customers. All you get trying to resolve any problems, are generic responses by robotic employees. Who are incapable of responding to any situation outside their own rigid criteria.

All I asked was, given the circumstances. Would they please use another courier! (Please don't respond by telling me this is something I should take up with Evri...The hamster operating the controls there, has the same issues!🤣)

So...  dear eBay community. what can I do? Any advice or sensible suggestions would be most welcome. I would also like to point out, that at all times I have been polite with all companies involved. But this is Sooo frustrating!

[papso22]

I think that was a polite, informative, and presumably accurate, reply to your request.  They could perhaps make special arrangements for you but it would put them to a lot of trouble for one sale.  They appear to always choose evri for this item and may not even have contracts with other couriers.

The bigger the company is, the more inflexible it usually is in making special arrangements. That's just how it is.

I find evri's history of losing three large items quite extraordinary. 

[marnoville]

Thank you for responding.

So it looks to me that I cannot do anything. It's only available online! Would eBay resolution centre help? Probably not because I've been refunded each time.

I wonder if each time I am refunded, I order again and again. Surely the person stockpiling at Evri will have enough at some stage. 

[papso22]

Because you have been refunded the resolution  centre is of no use to you.

[marnoville]

That's what I thought. 👍