Member To Member Support

Ebay over charging

Ebay is over charging, i won an item for £208 there is no extra charges or postage, i have spoken to the seller and they agree it's £208 owed, but Ebay keeps asking for £220, that was my maximum bid not my winning bid.Is Ebay ripping customers off.

Simple Delivery is not correctly displayed

When viewing the summary of items I have for sale, on both a web browser or Android app, the postage is quite often displayed incorrectly. This also sometimes happens when I view the listing without being logged into ebay, ie I am viewing the listing...

QR postage code expired

Due to circumstances I could get to my Mum's house to post a item I was selling on her behalf, now I'm ready to post it I find the simple postage QR code has expired

Making a second chance offer

I have cancelled an order as buyer did not pay and no contact. Want to make a second chance offer to second highest bidder. Cannot find the way to do it even following all the help advice.

Refunded Buyer. Buyer has not returned items

Buyer complained to eBay that goods were not as described. I wanted more evidence but the buyer didn’t respond. EBay found in favour of the buyer and refunded the buyer in full. EBay conclude that the case is over, so won’t reply to my complaints. Th...

A seller sending me messages

Hi all, I have a seller sending me msgs about giving me another 10% refund if I remove my honest review. And now im apparently making an impact on their business. How rude! Do I report them?

Marking an item as dispatched when not using a label printed off ebay

I'm trying to mark an item as dispatched, but I printed the simply delivery label, but not used it

Ive just had a Wonderskin lip stain removed due to "policy violation".

I've just had a wonderskin lip stain removed due to "policy violations". No idea why. It's a genuine article and not a scooby why ebay would think otherwise. Any ideas how to contest this?

Return Label

The seller sold me a fake Samsung s24 ultra, he created a return label that I can not use since I do not have royal mail in my country. I have requested if I can send it private using DHL but he has not been responding and now the deadline given by e...

Resolved! Seller's user deleted, item not arrived in over a month

I bought a used nintendo switch game - super smash bros cartidge and case around a month and a bit ago and was estimated to come in a week. It hasnt came in over a month and I haven't really any options on the ebay app and page since the seller has a...

Refund

Both ebay and the seller refuse to help me with my refund

Selling clothes fees

I just sold an item of clothing for £50 with no addition listing fees. however I only received £41 to withdraw. I thought eBay didn’t take a cut when selling clothes? can anyone please explain how it works? thanks

Selling on Ebay UK

I live in France, can I sell on ebay UK? UK is the best market for the items I wish to sell.

Verifying a debit card

Hi, I have recently experienced a problem paying for items using my preferred method, which is my debit card. After 15 years of using this method successfully, every time i try to check out i get the message " unable to verify card, try another payme...

Simple Delivery

As a personal seller, can I opt out of Simple Delivery if item exceeds Royal Mail size limits?

Listing wrongfully removed !

If a listing that looked like ivory but it was in fact a new hand made resin item and this is guaranteed factual was removed what can be done ? If an appeal for the removal was made but eBay said they stand by their decision because ivory is not allo...

Trying to ship a bicycle in the UK - no shipping options

"Simple Delivery" only allows me to select Royal Mail or Evri, I need to select something such as Parcelforce due to size. I can enter a custom shipping amount, nor select a custom courier, nor opt out of simple delivery? How do I proceed?

Buyer wants a delayed postage after I produced the label

I sold an item then created the qr code for the label. Shortly afterwards the buyers asked to delay the postage for over a week while they are away how do I do this without it affecting my status and will the QR still work in 8 days?

Simple Delivery

Simple delivery has offered an option which will not work as item is too big, bigger than all options it offers.

I bought an item a few days ago, but it was a mistake

I bought an item a few days ago, but it was a mistake and I apologized to the seller and requested a refund.The seller also agreed to the refund, and the ebay system told me to wait until a certain date for the refund. I waited until a certain date, ...

Seller sold me a fake watch

I recently ordered a tissot watch but when it arrived it was a fake with automatic on the dial but powered by a quartz movement the seller won't refund me and opened a case saying when I returned the item it was scratched and had missing links no men...

advice

I have a uk account but spend most my time in thailand if I buy a product from a international buyer is it possible to have it delivered here instead of the uk

Buyers premium

HELLO ALL, BEEN A BUYER FOR MANY YEARS. I REALLY DISLIKE THIS BUYERS PREMIUM ADDED TO MY BILL. HOW DO I STOP IT. IF I CANT STOP IT I AM LOOKING AT USING ANOTHER FORUM TO PURCHASE MY ITEMS. SURELY EBAY REALISE THE NEGATIVE IMPACT THIS IS HAVING. MANY ...

Listing variations

So...some of my listings have variations.Usually a buyer selects from a drop down menu.The other day I noticed that instead of a drop down menu I have a selection of 'tiles'(photos) travelling left to right instead of a drop down menu (Top to Bottom)...

No consequences for the Seller?

Last Friday I saw an item I'd been looking for some time, and at a price (£200) I thought was in line with others recently sold. It had a Buy It Now option, which I used. On Saturday morning, the seller messaged me to ask why I'd chosen the Royal Mai...

Typing email address at the parcel shop

It’s so frustrating having to type my email address in at the parcel shop. Why can’t this be automated. EBay knows my email address and it knows the Evri tracking number. Is there a way to fix this?

Postage costs - which is correct?

Postage on eBay states £1.34 so I've printed the label but Royal Mail site states £3.25. Which amount will I pay when I go to the Post Office?

Simple Delivery Items Under £10

Does anyone please know if the under £10 rule for opting out means listings under £10 with classic postage will stay as they are on the changeover date of 6th August, or are they going to switch it to SD making everyone go into their listings to swit...

Shipping

Hi so I sold my first item on ebay. Unfortunately the label maker for shipping was not working and as I was going to the post office anyway I thought it would be easier to just drop it in. I used special delivery signed. The problem is as it was not ...

Item not received by customer

Buyer insists she didn’t receive 1 of 3 items which were all posted together in same parcel even though EBay show the parcel (all items) as delivered and left in a safe place

Bicycle postage

There are hundreds of cycles on eBay but I cannot find a single option to post a cycle. No weight size costs etc. can anyone help? Please.

Why can't I change the postal charges when I'm selling on eBay please.

Why can't I change the postal charges when I'm selling on eBay

Postage rates

Hi, I am selling low cost items and wish to use Standard Royal Mail service but the only option I can see is "Simple Delivery" which is prohibitively expensive. How do I turn this option off and activate Standard Royal Mail?

Money stolen by EBay

In a recent disagreement with a buyer and a refund request being approved by me, the buyer said he couldn’t use the label eBay provided, eBay then instructed me to contact the seller within 4 days or he would be refunded. I sent him messages with no ...

Wrong return address

So. I have just came back from the post office sending an order to someone. I noticed that the return address for me is wrong. It’s an address I’ve not lived in for 15 years. I have looked through all my contact details and don’t even have that addre...

Buyers using Alipay as a payment method

A buyer from China emailed me, wanting to buy two of my products, they said that they wanted to use Alipay as a payment method but when they went to checkout it wasn't available as an option, so they asked me to activate Alipay as a payment method. I...

Verification

Hi, I created an account, I’ve sold a number of items (they’ve been delivered) however now my account is on hold until I complete outstanding ‘issues’. All I can see is that my account needs verifying, however I uploaded my ID two weeks ago and it’s ...

Only part of my order arrived but I cannot seem to get in contact with an agent.

Only part of my order arrived but I cannot seem to get in contact with an agent, only the virtual assistant who is not helpful.I ordered 2 x small containers from a seller on e-bay. One of the items was not in the package when I opened it. I left pos...

Item is delivered but ebay says its awaiting delivery

Hi. I've recently sold an item and on parcelforce website there's a photo of it being delivered. However ebay says funds pending waiting for delivery. Is there a delay between delivery and ebay systems?

I have sold something and now need to change the delivery method. How can I do that

I have sold something but need to change the delivery courier. How do I do that?

UV fly zapper.

Hello can anyone advise on my next step please. Bought a brand new fly zapper with two 10 watt UV bulbs from a business on Ebay.Fast-forward 6 weeks and both bulbs died within an hour of each other. Worked fine until then. Seller says there's nothing...

Forced to use eBay simple delivery

Hello,I am looking for some help. I am trying to list an office chair for sale, and i can ship it, but eBay forcing me to use Evri and Royal Mail but the boxes are too large so i how can i use DPD like before? Many thanks

Hello, I recently purchased an item which was damaged and have received a refund

Hello I recently received a purchase which was damaged on arrival and have been given a refund. I still haven't received the return label from the seller in my messages after a week and understand I can ask eBay to step in after 3 days. Every time I ...

Postage costa taken from available funds before youget your money

Have sold 6 items over last few days was expecting around 20.00 today opened ebay 57p ?so spoke to customer services who advised the take postage for all items sold from available funds even though I haven't been paid out for the 6 items sold ? Ebay ...

Trainers and Simple Delivery.

Just tried to list a pair of trainers for my wife, selected the trainers category and I get "Simple Delivery is unavailable for this item" I changed the category to Comfort Shoes and Simple Delivery is now available.The trainers are nothing special a...

item not fit for purpose

i bought some power tool batteries and they have only lasted around four re-charges and are now totally dead, on the listing it says there is a five year warranty on them, i have messaged the seller twice with no answer, what do i do next ? thanks, H...

Ebay accepting payments for fees.

I seen to be encountering problems with Ebay accepting payments for it's fees. I have had this before, and it ended up having to got through head office legal to resolve. Foolishly, I had forgotten and used Ebay again to sell. I usually only buy or I...

Watermark Boarder Feature

Hi, Does anyone know how I can have a generic boarder applied to all my pictures? Thanks

Hi i have accidentally closed an item return request which i still wish to return. How do i undo thi

Hi I have accidentally closed a return request for an item I still wish to return. How do I undo this so I can return it

eBay do all communicating with buyer with Simple Delivery?

I sent my normal I hope to post your item tomorrow message to the buyer and I was thinking to confirm it was gone, and saw this reply from eBay:"Your buyer has reached out about their order. Since you used Simple Delivery, we'll work with your buyer ...

how do i talk to customer service as item i bought is not as discribed

I need to talk to an agent

Postage

Simple Delivery Postage does not cover the cost of packing and postage. I recently sold a broken gold ring for 90 pounds ebay postage was 2.72. Postage Royal Mail 24 hour tracked and packing with compensation up to £150.00 cost me £4.00

No consequences for eBay supplier selling misdescribed, fake, faulty goods if they last 30 days!

One of the great failings of eBay is the lack of the ability for customers to provide real feedback that can inform buying decisions. As a longstanding eBay member, who has always positively encouraged folk to use eBay, my recent experience is causin...

creality ender 3D pro

i got the creality ender 3 pro and could you tell me what motherboard i have like is it a 32bit or 64bit could you tell me where i can get the disk for it so i can load it in my computer and could you tell me in it series or just 3D pro

Faulty goods

I purchased some electric items and they are faulty not fit for purpose but the seller is ignoring me

Bought item but didnt pick up

I bought item , it was delivered to local shop, i was sick and missed deadline to pick it up so it went back and seller received it last week, and has no clue what to do.i contacted support but no answer. Chat online is just nonsense AI and no more a...

Resolved! Ebay NOT processing refunds!

I recently cancelled an order and I received an official acknowledgement from eBay stating I had been refunded. Fast forward seven working days and I still have not received my refund! Anyone experiencing this issue?

Set postage at £3.45 , why is eBay listing it at £4.14 ?

As above why has eBay changed postage

i changed my quantity on a listing now its making me have simple delivery

i adjusted an items quantity and now ebay will only let me have simple delivery and large letter up to 1kg.My item is large letter under 100g so instead of it costing £1.55 ebay is making it £2.70 i cannot change the parcel size to get the postage ri...

Returns and refunds - Please help

I don’t sell much on eBay but this is the first time I’ve had to deal with a return so any advice any experienced sellers can give would be greatly appreciated. I sold a brand new pair of trainers on eBay, when the buyer received them they requested ...

Damage

Hello, I sent an item but it has arrived with damage, what should I do or who should I contact?

Postage label

I actually dont have that parcel with me I'm gonna get it delivered straight to the buyer so I actually don't need that postal label so is there any way that I cannot pay the extra money for it please

Returning items because they didn’t like it

So someone bought engine oil of my platform and now wants to return it because they didn’t like it. I don’t know what the best solution is. I haven’t spoken to them yet and was wondering how to handle the situation without causing any trouble

Not been paid

this is ridiculous I sold my item on the 17 they have received my item and I still haven’t got my money , sort this out eBay , I have pulled all my listings

Returns -

I needed to return 2 items to a seller who agreed they could be sent in one parcel, as they were sent to me. However, in order to instigate a return I had to opt for postage labels for each one. I only used one label so don't want to be charged for b...

£6.40 fee out of nowhere?

FIXED - PLEASE IGNORE Hope someone can help! I just received an email from eBay (authentic, I've checked), that says I'm going to be charged a fee of £6.40 to my account - but I haven't bought or sold anything at all recently. I have items listed but...

Fee

I have just sold an item and my earnings state I have earned £25 from the sale - yet in my funds available it says £22.30 no explanation why any ideas !

AndyLorraine

hi can anyone tell me where to put the SKU number? The custom label number? It used to be the last one in item specifics but since they changed their app I can’t find it when I’m creating a new listing even when I do it on my laptop can anyone help

I can't accept Seller sent offer

the seller sent me an offer but when i press review offer it just takes me to the listing and I cant accept the offer. This might be because i sent offers myself to the seller and they where auto declined but i dont see why that would effect it.

Mix up with delivery status.

Hi, I sent two parcels taped together, using one label. The items have now both turned up, but as only one delivery label was used it's showing one as awaiting delivery. How can I let e-bay know that both items have been delivered?. Or does the buyer...

seller has illegally added VAT to advertised price of an item

Seller has illegally added VAT to advertised price of an item and cannot be contacted.

Fees

I sold an itemon eBay via promoted listing.. buyer did not come to collect and eBay have refunded the buyer but charging me £28.98 fee for the item which eventually did not sell and i never got a penny . How can i be charged for an itemthat did not a...

I have paid for a item on the 20th of July No, communication with the seller won't answer my questi

I have paid for a scooter on the 20th of July. No communication with the seller, Stella still hasn't posted item. Would like to cancel

assistant conversation

the last assistant i chatted to hasnt closed the conversation properly so i cannot now use that facility

Seller account restricted - can I re-instate?

I keep receiving many messages from eBay about selling on eBay and re-instating my old Seller account (from way back) - however when I follow the links provided, it appears that I am banned and cannot re-open my Seller account. I have tried to contac...

GIA jewellery authentication failed

My diamond tennis bracelet was refused GIA authenticity ( it was made in Dubai & comes with a different authenticity cert). The expert has said the item is otherwise perfect (quality/clarity etc), except for missing the GIA cert. My buyer is still ke...

Buyer refunded for undelivered item which has now arrived

I sold an item which did not arrive. The buyer cancelled order and was refunded a week agoTracking has now noted the package was delivered yesterday.What should I do?

Seller posted to wrong address

An EBay seller sold me a vacuum cleaner and posted it to the wrong address, as it didn’t arrive I contacted him and he said sorry I will send another I gave home the correct address and postcode, strangely this one didn’t arrive either. Now E Bay say...

How to deduct from a refund if the returned item is missing parts?

I have sold a Nintendo switch with accessories and games and the buyer wasn't happy about the condition. He asked immediately for a refund or return. I accepted the return immediately. Buyer kept the console for another two weeks before sending it ba...

SD Evri

Anyone received a refund on unused SD labels?Seems only the mentors and agents are stating that you do. They are providing a link but is a waste of time as nothing is actioned.I can understand ebay wanting to make money from sales as they are not a c...

Stuck in an eBay thinks I'm a business seller loop

Hi, I'm at my wits end trying to sort this. I've been an Ebay member for over 20 years, always a private seller, mainly a buyer but occasionally getting rid of clear out stuff mainly for the wife or old car parts.recently had an message from Ebay aft...

Postage

Hello, I’ve been away from eBay for a while and finding it an absolute mine field to add postage on my listing? The item is due to go live tonight and all I want to add is Royal Mail signed for with a price. Where am I going wrong? Many thanks

Subject: Missing Part in Awning Delivery

Subject: Missing Part in Awning Delivery Dear Customer Service Team, I have contacted you several times via message and email, and I have also sent you photos regarding the missing part of the awning I purchased. Unfortunately, I have still not recei...

Order delivery

When my order was delivered and opened it was found to be just an empty box? No contents inside.

Post costs

Hi everyone. How you doing? Please could someone help me with this? If I include postage in the price for an item I am selling when it sells am I free to get the label where I like? I am trying to check that E Bay do not take what they think the post...

Posting to a third party

A buyer wants me to send the item to a third party and not include anything to do with eBay ( invoices postage labels etc ).I'm not happy doing this as it could get complicated if the item is lost or damaged in transit.Surely the buyer should check t...

delivery tracking not working threw ebay

hi people can anyone help, iv sold and posted a item using Parcelforce 48 tracked and its been delivered as i can see using the tracking but eBay hasn't registered the delivery and payment is still pending, can anyone tell me where to sort this as i ...

OVERALL TRAFFIC DASHBOARD

Hi all, is everyone having problems when trying to utilise the seller traffic dashboard. Over the last three days there has been no recorded activity, I use this tool to monitor overall activity, and if the activity is organic or promoted. I have als...

We noticed that you’re having some issues ?

QUOTE We noticed that you’re having some issues with your recent orders. We know that problems with orders happen occasionally, but we’re always concerned when we see buyers opening an unusual amount of return requests, claims, or payment disputes.On...

So Simple Delivery is the only option, and it's down due to Royal Mail being Hacked.

Simple Delivery is the only option, and it's down due to Royal Mail being Hacked. So what are ebay doing about it, I cant take items to the post office this morning as I cant access the address, I won't use Evir as they have lost or delayed every ite...

Buyer damaged the item

I sold an item which was delivered to the buyer over a week ago, today he's claimed that the item was delivered damaged and the case it came in was also damaged. I know for a fact that it's not the case. Is there anything I can do ?

Broken Item

I received my order but on opening the package it was broken!

Postage

Hi all Is it just me or is there anyone else doing the same .since the new postage system has been up and running I'm paying double postage on all my memory items. When customers order they pay postage a label is generated by the time they have sent ...

Cannot mark as dispatched or add tracking number

I have a buyer who has ordered two separate items from me and paid for two postage labels. I need to send in one parcel - Usually I would use prepaid simple delivery label on first item and mark the second item as dispatched and add the tracking numb...

Item bought using GSP, stuck at customs due to incorrect tariff code supplied by eBay

Hey all. Thanks in advance for any help. I bought a phone on 13 June (a month and a week ago) from a UK seller using the Global Shipping Program whereby all shipping and customs charges are paid up front (Item cost GBP200, Postage GBP28.17, Import ch...

Paid for an item, then recieved a message saying it was damaged and will no longer be sold

I won bidding on a drone and paid instantly.The seller then messaged me to say, they had noticed damage on the drone and it wouldnt be fair to sell it too me in this condition, which i thought fair enough and thanks for your honesty. They also said t...

Simple Delivery

Are any other sellers experiencing problems with the so called Simple Delivery ? Just had my first experience of using it. Printed out the label fine. But then when they scanned it at the Post Office it wasn’t enough, I don’t even know how much eBay ...

Micro payments

I missed my micro payments how can get them resent

Can't use my acout

I can log in,but can't use my ebay account,it's saying error or invalid topic.What's wrong and what to do.

simple delivery

i didnt really understand the simple deliveryso i bought postage on line for collection as im disabledand now ive realised im paying the postage cost can iget this back

Can’t sell anything

I’ve not sold on here in nearly 10 years and have tried to but got this message back.. You're no longer able to sell on eBay It looks like you haven't met the minimum requirements to sell on eBay, which means you're no longer able sell on the site. Y...

Auction Lost

So Ebay says I just lost an auction which sold at £43 but my maximum bid was £44 ????? God damn it, what is happening Ebay ?

To much money taken

I paid for 1 item but it’s taken 3 times the amount

Global Shipping Programme

I have setup the Global Shipping on my seller account and selected Global Shipping in the item listings. I am based in the UK and using ebay.co.uk When I look at the listing from a machine based in the Netherlands and ask to purchase the item, after ...

Seller reporting damage

I sold an item extremely quickly as it was a good deal. He has declared it damaged and wants a refund. He incorrectly described how it was packaged. He sent a blurred photo in the first message which has been deleted. I have a photo of the package be...

Adding own tracking different to the simple delivery ?

Help the buyer has the item and I have my payment not paid to me

Simple delivery

I have sold an item and the simple delivery (*bleep*) does not cover the cost of postage due to packaging weight. I used to be able to book my postage once I had packed my package and my postage charge covered this. What can I do now?

Does an one know what the seller in the USA has to do to enable me to buy and ship to UK ?

I want to buy several items on Ebay USA but when it comes to buy or make an offer EBAY says seller doesn't ship to the UK even though they are willing to do so ? I never have had this problem in the past with private sellers and I am prepared to pay ...

50 pound voucher missing

I was promised 50 pounds off my next purchase after selling an item 10+ and have since sold 2 items which are above 10 pounds however the coupon seems to have disappeared even though there was a notification saying that I have fulfilled the condition...

Royal mail collection

Royal Mail have an option which allows the local postie to collect parcels, very useful to those of us living in rural areas. They have a small fee for this service. It would be very useful if this option could be added to ebay when RM is the chosen ...

Wrong item sent

I have sent the wrong item to a buyer. What's the best way forward? Any suggestions welcome.

Posting a tube via Post Office

Just created a draft listing for some model railway tracks. I have packed them in a cardboard tube that is 80cm long and meets the diameter size for Royal Mail tube service. But there is no option in the Simple or Custom postage options for this on E...

payments for goods sold

i have sold 9 items but was not aware of new postage rulesso have bought postage on line every has been deliveredbut i cant get payment

Received delayed item after refund issued- how do I pay seller

About 8 weeks ago I ordered an item which seller despatched via Evri. When the item didn't arrive I contacted Evri and, after searching they concluded the item was lost somewhere in their system.Accordingly I communicated this to the seller, who had ...

Evri store refuse to take parcel saying to big

I have been to 4 drop stores none will take my parcel saye to big no room to store. As I could not use custom postage looks like I will have to refund the buyer they are not happy as they really wanted the item, I called and spoke to a bloke he had n...

I need to send a seller my email address for a PayPal refund after 90 day as item has failed

How to send email address to seller for refund

Resolved! Collecting a parcel from Evri collection point

I went to collect my parcel today and the collection point won’t release my parcel without a barcode. I do have an eCP reference number. Should I have a barcode and where do I get this from. The seller said that ‘eBay doesn’t share the actual barcode...

Resolved! buyer refuses to pay customs and pick up the package

hello, i recently sold a large tapestry to Uk, since i am shipping from Eu to Uk the buyer from uk has to pay customs. She refuses to pay, does not answer my messages and telling me that i have to sort this out..?the package is large and waiting in u...

Damaged watch case

I bought a d&G watch when I opened the box the leather case was disgusting all this old white leather stuff came out of box . I want to return it but the buyer isn't interested and said no. The watch was meant to be a present. U can't sell something ...

refund

I ordered a item it was delivered to the wrong address ,they sent them back saying wrong address ,but I have not recived a refund, not they cant find my order

selecting a courier

Good afternoon everybody, I m an artist and used to sell artwork on ebay, but now simple delivery only lets me post item upto 61cm, my artwork is usually bigger then that. It wont let me choose any other postal services or couriers, simple delivery m...

Return Request

Hi all just some advice needed, i purchased some disc brake pads for my vehicle having quoted the registration number, the seller assured me this was the correct item. So made the purchase and the item arrived 14/07/25 so all good. Attempted to fit t...

Can't Filter Item Location by Miles Anymore

As of yesterday, I can no longer filter listings by distance (nearby miles) in the eBay app. The feature still works on the website, but it's missing from the app. I called eBay, and they told me the distance filter has been removed from all versions...

How to take a listing off my sellers account

I have decided to keep the item that was up for sale, how do I take it off please?

Do watchers get a notification of a price drop?

Do watchers get a notification when I revise a listing and drop the price?

Unknown charge of £11 on my bank statement

Just looked at my purchase history - all up to date yet my bank statement today reveals a charge of £11. What should I do ?

Not showing as delivered.

Afternoon all, I send an item tracked signed for, Royal Mail, it never showed up as delivered after 5 days so I contacted the buyer and they were over the moon it had arrived in 2 days and they had to sign for it it’s been 10 days now and still not s...

Return entitlement

I ordered a specific machine to do a special order for a wedding.When the machine arrived it had parts missing, I've waited 3 weeks now and received 1 of the parts, also had to involve ebay, its now too late for me to do the order so I want to return...

Cant mark

I sold an item on the 15th July and they picked it up, it was my first sale and they did not give me a 6 digit code and now I haven’t been paid as I do not know the code to confirm delivery as I didn’t even know this was a thing. In our messages I ha...

Sold a dress. Realised it wasn't as advertised. contacted seller, no word from them.

As above, immediately sent a message to the buyer , giving her the option of cancellation/refund or accept the dress as very dark navy instead of black.she never came back to me but it seems that eBay have taken over and are working with the buyer. W...

Out of pocket because they changed their mind.

I've just had a return initiated because the buyer 'changed their mind'. Now although they're paying for the return postage I'm still out of pocket for the original postage. How can this be right? How can I be losing out through no fault of my own? S...

Evri lost parcel then said they found it and returned it to me but it’s not my parcel.

I refunded the buyer but not sure how I go about getting my money back from Evri

Missing delivery - but who sent it.

A parcel was apparently delivered to me by Evri on 1st July and left in my 'outhouse'. I did not receive the delivery. I do not have an 'outhouse' and I have no knowledge of any purchase that I was expecting.It has taken 3 weeks (from the delivery) t...

Offers and Buyer Protection Fee

Hi Everyone. I have now been given clear details about this subject from Ebay. If the offeree makes an offer of £4.13, Ebay adds the Buyer Protection Fee to that, when the offer is made, which is why the offeree sees an offer of £4.50 and the seller ...

I have seen an picture of the buyer with a feedback left for me , HOW DO I DO that myself ?

Cannot add tracking to a shipped order, is there a current issue on Ebay?

I had issues using the Ebay shipping options on Friday so used RM directly, had confirmation on Monday that the item had arrived but the sller hub is not letting me add tracking or tag the item as shipped, is there a known issue at the moment?Cheers

Feedback number changed to k?

How long has the feedback number alongside the buyers name in search become k? ie 2k...4.8k etc.oneblankcard 100% positive (4.8K) I think people have been chewing the lead in their pencil for too long and it has addled their brain. LEAVE THINGS ALONE...

Returned Item Using Own Postage - Not Refunded

Hi, I returned an item using my own postage. Labels issued by eBay are not accepted in my country being a crown dependancy. The return status is therefore showing not returned or delivered.The tracked return was received by the seller 8 days ago and ...

I haven't received an invoice

Hello, I made a purchase on eBay but I never received an invoice and I cannot contact the seller.I sent an email to ebay@ebay.com but no response.Can someone help me ?

Refund Requested

I sold an item of Korean skincare to a customer, she asked if the item was authentic so I scanned the barcode and sent her a photo saying this was the result when I scanned it, it seemed absolutely right and I had no reason to think it was fraudulent...

Amend listing from collection only to delivery , the package weighs 60kg but cannot amend my listi

My package weighs 60kg but cannot amend my listing beyond 20kg

Simple Delivery setting incorrect postage for small item

I'm trying to list a small 50g item 15x15cm and 4mm thick, this can be posted as a small letter, but for the life of me I can't change the simple delivery option from a 1kg large letter at £2.70.Anybody got any ideas

12 month warranty - no response from seller

I purchased a refurb iPhone in February and the battery has expended to break the case, it also doesn't hold charge and switches off. The seller is ignoring my messages and their website contact details do not work - email bounces back.eBay are impos...

Editing

I require to delete on of my photos but I cannot find the correct link, for instance, when I go into Selling.

Offers

Hello, if I am made an offer of £30 and I accept the offer, will I receive the £30, or will there be fees deducted from this? I am sure in the past I accepted an offer, but was not paid the offer price.

pelvic floor ems chair

Hi, does anyone know what’s gonna happen when you post the item to the buyer but twice tracking number said delivery attempted- no answer.? Thanks

scheduling items ready for the following months free listings. is there a fee to pay?

if i have used all my free listings for the month, but wished to start making a list to be scheduled for the next free listings in the following month do i have to pay a fee for going over? thanks i have looked through the forum and cant find the ans...

Adding my own courier costs to an item I am trying to sell

Hi, hope someone can help?I am trying to sell a bicycle and I want to include my own courier costs for delivery as the ‘Simple Delivery’ option that eBay provides is no use for large items, how can I do this? Thanks in advance

Posting to USA

Someone in the USA has requested/asked/pleaded I let her buy an item and she's happy to cover costs.As ebay have suspended shipping through G.S.P. can I use Evri.If so how do I get a label that reflects a different amount, rather than the bog standar...

Offers and Buyers Protection Fee

Hi does anyone know when you receive an offer for an item that you are selling, whether that offer includes or excludes the Buyers Protection Fee?

Negative feedback due to new postage rules

Has anyone found that now that eBay are doing postage similar to vinted (ie buyer pays direct for the postage they want and we just post as directed and it’s all tracked and dealt with via eBay) that there are issues and eBay aren’t willing to deal w...

How can a buyer or seller manually change the delivery status?

I printed an EVRI delivery note but the EVRI locker kept coming up with issues. I ended up posting myself through DHL which the buyer has confirmed over message as being delivered and he is happy but neither of us can see anywhere how we can override...

car battery is flat and the seller wont replace

so i bought a abrand new car battery in october last year and it has gone flat but the seller wont replace it even though its still under guarantee

Help please

I think eBay has crashed or something, I’ve had an offer accepted but it’s not showing up that I’ve won and I don’t have an option to pay

Simple delivery- no expedited service?

I was recently asked to expedite a delivery for a buyer but there was no option to do this. What if I had not used the simple delivery label and sent it 24hrs tracked at my own expense, would I be in danger of losing my payout?

Postage in UK

The postage options are not safe. I would prefer to use shop/locker drop off with the buyer having to collect from the shop/ locker. Have had parcels go missing with the new delivery option. Buyer stating they never received and Evri not getting pict...

VaT on a second hand motor spare worth £60

Hello All, I've bought a used spare part for my motorbike valued at just over £60. Ebay has charged me VAT. The seller and I are both in the UK as is the item . They also added a Buyer Protection fee! How do I raise a request with EBay to get the VaT...

Hi im trying to list something as ive done a million times. I get to the end then it says error

Im trying to list something and when i click to post the ad it says error and i need to complete seller registration??? My profile has been complete since 2017. And ive posted a million things. But now i cant

Postage cost?

What is going on with eBay postage cost. I can no longer set my own postage cost. I am now losing money is I still have to pay for for packing tape, printing ink, petrol, marking pens and my time. I think I will use Facebook market place from now on....

Collection

I'm having a problem getting an address to collect an item I've brought, been given a post code but nothing else, no name number or road

POSTAGE COSTS

MY BUYER BOUGHT A ROYAL MAIL 2ND CLASS SIGNED FOR POSTAGE LABEL WHICH DIDN'T COVER THE SIZE OF THE PACKAGE.SO I HAD TO RE LABEL IT AND TAKE IT BACK TO THE POST OFFICE AND PAY!I'VE PUT IN FOR A REFUND I BETTER GET IT.DIFFICULT TO CHANGE POSTAGE OPTION...

Bicycle sold

Helloi have quite frustrating situation and need any advice week ago sold a bicycle, great condition no scratches or anything, because it’s never been on the road since purchasepacked extremely well(have proves)Once the buyer receives bicycle he felt...

Item broken after 2 months

Hi we recently purchased an item that was fine but broke after 2 months I have reached out to the seller but I am getting nowhere as I keep being asked can you fix it is there anything I can do as regards replacement or refund

Return Of Faulty Goods

Can anyone help I have purchased an iPhone from a seller which turns out it is not fit for purpose I.e I can’t make nor receive phone calls There is no cellular so messaging (text) does not work. I’ve tried contacting the seller but no response I put...

Ebay asking for verification (again!) VIrgin Money account

Hi i'm asking on behalf of a friend who is relativly new to ebay (25 feedback) He has bought items on ebay and just started selling a few items . He had no trouble paying for items, he set up his bank account with Virgin Money , with no trouble but n...

USA buyer received item but it wasn't tracked and payment in escrow

Hi there A buyer in the US has received my item from the UK, but it wasn't tracked hence his payment remains in escrow.What can I do to resolve this? Thanks

Broken phone holder

How do I approach this? The phone holder for the car was broken and supplier is ignoring me and will not answer. I've left a negative review to advise others not to purchase in the interim.

Counterfeit Perfumes are rife on eBay!

I am getting hugely frustrated at the lack of monitoring and clamping down on the selling of perfume "free samples" and counterfeit perfumes. Over 20 sellers just yesterday I was able to spot inconsistencies in the bottles and packaging that clearly ...

Automatic relisting

I can’t work out how to cancel automatic relisting.it says remove automatic relisting from the drop down menu but the drop down menu does not have that option.Thank you

Resolved! Postage Issue

I sold an item , the buyer choose Yodel for posting, but yodel stores said the package is too big for posting. What do I do ? Can I use other postage outside eBay and how will I get paid if I post outside eBay postage option that the customer choose?

Simplified Postage woes

Some of the items I sell are small and fit in a regular letter size and so I used to be able to send at the 0.87p second class postage cost of Royal mail. Now due to this simplified postage the same is costing me £2.70. This makes no sense. How can I...

Payment late by 2 days, help broken

1 Give me my money, ebay! Isold an item. It was delivered 4 days ago on Saturday 19th July. eBay states 'the funds' (ie MY money) will be available within 2 calender days (note that it is calander days as opposed to 'working' days) 4 days later, ebay...

Tracking

Hi I need some help so ive sent a item today ive paid extra myself so they get it next working day but simple delivery as added tracking number on and I can't find anywhere to edit and put the correct tracking number in?

Cancelled order

Hi, can anyone tell me how a seller can cancel an item once you've won because they wanted more money? As ive just won a 72v battery and went to pay. Now its been cancelled and the sellers saying its broken郎路‍

Unable to select correct weight for item

I have been selling badges on ebay over the last 2 weeks. I have been setting the postage as Royal Mail 2nd Class Large Letter up to 100g. A badge including packing is approx 60g which should cost £1.55. Today only have the option of 1Kg which obviou...

Tracked 48 delivery Royal mail

I sent a parcel on Saturday and the status hasn't changed until today, it only says 'we got it', should I start to worry?

Resolved! Post surgical cat collar only big enough for a budgie ... seller not responding!

re: i hate sending things back .....Past help from community said that all i had to do was post a returns ticket and say simply: Not as described ... just to draw ebay's attention to the fact that something is wrong with the item ... without actually...

Royal Mail didn't accept the QR code I had copied on my phone

The return has been agreed with the seller (a mobile phone for £59). But when my partner went to Royal Mail, and showed the QR code on my fone through a typical QR app, the clerk didn't accept it. And told her to go away and find out from Ebay. BUT d...

I want to change delivery method on a sold item

I listed an item for sale with the buyer to pay postage by royal mail I have since found the parcel is too long for this to be affordable so wish to change to a carrier which the buyer is happy for me to do but can't find how this is possible on ebay

Restricted account

Hi, I have had restrictions put on my account stopping me from making bids and from selling but I haven't received an email why I have had restrictions placed on my account. What do I need to do?

Return labels

Hi, anyone know a way to alter my return settings so that when a buyer opens a return, the system will automatically give an EVRI label and not a Royal Mail one? Thanks

Block my account

do you think I would call ebay up if this account was blocked no I am only doing this because this account is active. I do not want to be a member of ebay what part of that to they not get. God sakes

Resolved! Oversize item

Hi there, hope you can help. I sold a couple of garden planters which together weighed 8kg and size was 48cm x 70cm. I bough an oversize label for yodel but the local drop off refused to take it as it was too large! Now I don't know what to do as it ...

How do I increase the postage AFTER a sale

I am quite prepared to add an amount tas the package is bigger than expected... how can I do this to an existing sale with a tracking number generated?

seller requests a video of item to check malfunction, but needs my personal email to send it

Advice please, seller requests I send a video of malfunctioning item-probably to check that I am using it properly? Happy to do do but they need my personal email so I can send it, not happy about communications outside of Ebay. What should I do ?

"disspatched button"

hi. i have disspatched an item, but i can not see the disspatched/sent item option that then lets the buyer oniw its been disspatched

Buyer vanished bag is breaking months on

I bought a designer bag 6 months ago. The item was sent to the authenticators who passed it. As soon as I received it the buyer vanished. It had cracks in the leather trim and Iv used it a hand full of times and all of the rim is cracking. I had it l...

Postage cparcel collection without owning a printer

I used to be able yo send my parcels 48 hour tracked royal mail and bring my label. With the new changes from ebay Simple postage, i am only offererd royal mail 58 hrs tracked, and print label myself fir collection, or get QR code to take tonpist off...

Simple Delivery / Channel Islands

I sold items to a buyer in the Channel Island. Unfortunately the buyer cannot finish the transaction as Simple Delivery does not appear to include the Channel Islands in any way, shape or form.We are all aware of our all-new inability to access 'Sold...

Is there a guarantee in electrical goods .My 120 amp alternator purchased in November 2024 from sell

Is there a guarantee in electrical goods .My 120 amp alternator purchased in November 2024 from selly service lasted 8 months.Ebay told me there is no guarantee only a 30 day return offer.Is this correct

Wrong weight on listing

Hi, I’ve sold an item with free postage via Simplified Postage. Items weighs more than 2kg. Can I adjust weight, pay extra cost then print label?many thanks

Problems with Evri in NW London

Is anyone else in NW London (Harrow/Brent) having problems with Evri collections? Local collection points are full and refusing to take more parcels. Claire

Mixing desk

I brought brand new mixing desk in April I have used it 4 times and now now working properly cuts out to speaker sometimes one side I have messaged seller twice no reply says return is only 1 month but being electrical item shouldn’t it have a year w...

no rights as a seller

i have opened this topic again, As a seller you have no rights what so ever, i sold a camera it was it nice condition, fully working, i took loads of photos of the camera to include every angle, when the buyer received it a few days later he/she star...

where.......!!!!! is item located...........

noticed on items i,m looking at it say 30 miles away or 60 miles awaywhy have,nt we got the name anymore like st austell or ormskirk

Why can't I a specific category to my existing listing on Motors ?

I have an existing Motors Classified listing and would like to add another category. The category I wish to add is Motors > Cars, Motorcycles & Vehicles > Classic Cars > BMW [which exists] but it does not offer me anything under the Motors > Cars, Mo...

Global Shipping Programme on UK private account Hi all, I have just had an order on my private UK ac

Hi all, I have just had an order on my private UK account to be shipped to Norway. I am enrolled in The global Shipping Programme and have Simple Delivery option for all my UK sales. When I check help it states to just select "send to UK Shipping Cen...

eBay asking for an unreasonable amount of banking information to link account?

Our company has several different eBay accounts covering different branches of our business - for the most recent one we've created they seem to be asking for an obscene level of detail that is bordering on suspicious. It's wanted us to log in to onl...

Hide purchase

How do I hide a purchase?

Changing from Postage to collection after sale

Hi all, I have recently sold some items and the buyer paid for postage and then decided to collect the item. how can I switch this or do I just have to wait for the fund to become available?