Member To Member Support

text description

as anyone having problems when you write out descriptions out and picking what text labels too write out because its not working at all

I just listed a gaming console and ebay has unlisted it saying it's a policy violation. The only thing I can think of is I put a link in the description for the digital instruction manual. Is this correct?TIA.

buying

when you go on best match there is 1700 listingsthen click cheapest first it goes down to 170 listings why..............

Resolved! system will not change category to boys shoes

https://www.ebay.co.uk/itm/267418884096 despite everything on the listing showing category as boys shoes when I view the listing it is showing as girls?

Faulty item

I brought an item and it is faulty. The seller is not answering my messages. It is outside the 30 day window. Is there anything I can do?

I suspect I am being harrased by a buyers friends after I reported the buyer

Just over a week ago I reported a buyer after they purchased a cooker and arranged collection, but didn't turn up, depsite me contacting them through the evening and the next day, obviously a cooker isn't a small thing to move about, I had to get it ...

mobile phone

i bought a mobile phone which is now out of the sellers 30 day money back guarantee i thought it was ok at first but i noticed i did not get any software updates the sellers admits it is not a uk version so will not get updates is it possible to take...

Refund issue

Has anyone had problems with eBay refunding back to the account? Just had a message from my bank stating there was an issue processing the transaction for a refund of £x, eBay msg stated refund has been processed? trying to contact eBay is near impos...

Return policy sellers

Hello was looking for some advice on this matter. I recently sold a mobile phone on eBay the buyer had the phone for a week then messaged to say there was an issue with the phone. The alarm clock would not work on aeroplane mode. I Message with quite...

Item to sell active but not visible

Good afternoon, first, i would like to say it’s a terrible customer service with the agent on the chat. Not helpful, close the conversation, take 20 min to reply and suddenly ghost me…i just want to understand why the designer bags i’m selling on you...

returns

seller has agreed for me to return an item i purchased a number of months ago but the returns option isnt there for this item probably because some time has passed, so how do i start a returns request? Thanks

GSP

I have not sold anything om GSP for weeks now,is it still working as it was say 6 months ago ?

changge for posting an item to delivering in person

I've just sold an item with postae as an option. The buyer has paid for postage but I am now concerned that the item is too fragile to be sent by post.. As the buyer is a reasonable distance from me I am happy to deliver it in. person. How does the b...

Send dinner knives.

Send dinner knives. Carrier approved by ebay please

Postage

I don’t have a printer so print a label can I get that printed off at the post office?

Seller who Do not Accept Returns

I purchased A Jacket and the seller stated it was Xl, but no sleeve length or any other measurements were given. When it arrived it did not fit and requested a return for a full refund., but the seller refused to accept my refund and closed the case....

Delivery problem

I bought an Xbox couple of weeks ago and it was damaged and was going to get sent back out but I don’t know when it will be out for delivery again do you know

EBay Authentication

I just sold an expensive jacket and it went through the Authenticity guaranteed process. The description was spot-on and there were even measurements on the jacket both width and length clearly showing with tape measures. The size Label was also is i...

Help regarding Postage on a Sunday

Hi.I've just received a notification that my Item has been posted.It is currently Sunday and I had purchased the item earlier today.However I am a little bit confused as I had originally thought Royal Mail don't typically accept collections on Sunday...

Reopening my old shop

Hi all, please can you help me!! I had a shop with I think around 50 items. I decided to close it but would now like to reopen it. Would it be possible to have the old item put back into my shop. Without me having to recreate them all again?

Hair clippers

Ordered hair clippers in February .they have burnt out when using. Seller not doing any thing.still selling same ones

Promote listing stoped

eBay stopped me promoting my listing not my fault some light finger sod stole my parcels after taking them to evri so because of that eBay said I fel below standard 2 months now selling hardly anything joke

Payment received but item returned

I recently sold an item and the buyer made payment. I posted the item out and a week later the item has been returned with a not on it saying EVICTED. I have tried to contact the buyer twice but no response. What do you do in this instance?

PRE PAID LABEL PRINTING

Just tried to print but orientation wont work settings says portraitbut shows in landscape when viewed in window before pressingprint.

collection code

Buyer has collected an item and paid through eBay however he didn’t give me the code - I’ve messaged the buyer but he’s not responding , how do I complete the sale without this ?

Damaged goods unable to return

Goods received damaged....unable to return as would be unable to post as I can't get the lid back on properly...it was paint... so would probably leak I try to ask for refund but wants to send me postage label and can't get past that All other parts ...

No solution for ebayers in guernsey

Litterally every item I've tried to buy in the last 6 months the seller hasn't been able to send because of being in guernsey. Even the sellers that state in settings they can cant. I've spoken to so many ebay employees who tell me to change differen...

Postage

Hi I sold 10 items in one sale and the postage didn’t change now it’s not enough to cover the label is there anything I can do please?

False description

The seller provided false description (item color). Before buying I sent a message just to make sure and the seller gave false information in the message too.Once the item arrives it was clear that it does not match the description.Shipping to and my...

QR code

Hi, I wasn't present when a buyer collected the item, my neighbour sorted it for me. How do I put in that collection has been made so my funds will be released, I have asked the buyer to send me a copy of the QR code but have not had any reply.

Recall of dangerous product

Hi, I received a recall notice for a battery powered wrench i bought on ebay. I contacted the seller after 90 days as I only unboxed the item about 3 months after purchasing it. After 2 minutes of use, the wrench started to smoke and burnt out. I con...

Product Return

Hello Regarding the return of heavy and expensive products like an electric bike, what are the different solutions I could use? What services do 3PLs offer in this case? Can they examine the condition of the product and resell it either second-hand o...

Changing for business account to personal

At some point during my 18 years on EBay, I’ve opted to upgrade to a business account. I don’t remember ever running a business on eBay, suspect this was inadvertently done. Has anyone been able to move from business account to personal? I want to co...

Refund

Seller said they would send a refund and never did.How do I report this?

eBay have flagged up delivered. Yet it has not been delivered through my letterbox

I bought two items similar and by same manufactured one is an eau de toilettethe other a body fragrance spray. Yet eBay flags up the item as delivered the spray.It has not been delivered, neither has the toilette, which I have opened a case as not de...

Refund after a death

My son made a purchase but died a week later , the company agreed a refund but we don’t have access to his PayPal and his bank account is closed so how do we get the refund

Cancellation refund

I've just had a buyer cancel an order which I accepted, fund where deducted from my account for this item as well as an additional promotion fee for which it doesn't seem like I'm getting a refund, is this normal?

Kipling Bag

Hi, can anybody identify this Kipling bag? I’d love to buy another but cannot remember which one it is. Many thanks

Faulty Item

I bought a doll a while back but it was faulty something wrong with head it was very loose. So returned see the seller has it back up for sale feel sorry for next person that buy's it.

How to increase sales without spending more money

I have found that there are certain things you can do at certain times of the week that increase sales and are quite effective. I have been on ebay for quite a number of years but everything i do is self taught. I have not found that anything i have ...

Resolved! How do I alter feedback I've given

Hi Does anyone know please how I can change some feedback I've given for a purchased item? Many thanks Pam

Help - I think I'm being scammed

Hi I'll try keep it short. I paid for a laptop a couple of days ago. The day after paying, the seller writes to me to say there is no charger included, but they have bought a new one which will come separately with a different delivery. I replied say...

Add extra Postage insurance

The postage insurance is not enough to cover the item how do I increase the cover

Selling trainers

Why did I only receive half the payment from eBay when I’ve already paid fees

VAT charged on purchase

Why have I paid VAT on an item purchased from private seller on eBay both of us in UK. I bought some left over knitting wool?

Account restriction due to VPN??

A few months back I used a VPN while abroad—totally normal —and eBay locked my account, thinking I was hacking myself (??) . Tried calling support: impossible to reach a human representative. Back when I was dealing with this, they were only willing ...

Dates

That's it for me, once again a sellar has changed the delivery date on a item I needed its no good to me now .I bought it because of the date there's no point even contacting ebay they are as good as a chocolate teapot.my wife is having similar probl...

How an I cancel a label that is not used

A buyer wanted item urgently so I sent by next day delivery so she wouldn’t be let down but it cost me £8.75 but I had to click on buy label to get her address which cost £2.94 for label as well. So it cost me £11.69. I only got paid £13 for the item...

Neff hob

HiI returned my Neff hob to the seller.The package was very well secured. I have photos.The seller wrote to me that the package was damaged in transit.He only refunded me part of the money because he used the seller's discount.I have no way to get th...

Proof of age!

I tried to buy a Hedge Trimmer today. I am 63 years old and have been a member on here for a number of years. I buy and sell a lot of items and as far as I was concerned, E.Bay have all my details. I was asked for my card number and gave my main card...

1 year warranty on iphone

I purchased a iphone in May with 1 year warranty it’s now not working have spent hours with provider who tell me that it’s a fault with the phone Can anyone tell me what to do next

International postage

I have enabled international postage on my listing but the buyer can’t pay because it states i do not ship overseas.

Can't fulfill order status

I've sent an item and it's been received by the buyer. I sent royal mail instead of a different company that I had unintentionally put up as option. Now I can't seem to change status from..Print Label and Send Item. The buyer is happy with item but n...

Selling an Item - problems with listing

I have an individual account. When I try and list an item it requests a delivery policy and a preferences policy. Unless I complete these i cannot list. I understand 'simple delivery' is the only option.Thank you.

slander! A customer bought 15 patterns of boot /wellie socks patterns, and 17chunky slipper socks

A customer bought 15 patterns of welly warmer socks and 17 patterns of Chunky slippers socks knitting patterns from me. I focused on copying these two patterns, along with my other sales. However, in the evening, while writing to thank my customers f...

Changing settings to post to jersey

Hisome has bought an item from me they cannot pay because they live in jersey which is classed as uk postage but I have a setting on for no international sending. How do I get around this please

Message a buyer to offer 2nd bid

I received an offer which I declined and returned with a counter offer to the buyer who then rejected this offer. If i wanted to change my mind and now accepted the buyers offer, how do I contact them to confirm this?

121 support

I am a business seller and last week I had a message suggesting a free 121 customer service 45 min call to discuss ways to help my business, but I cannot seem to locate this message any longer, any idea how I get this service?

Antique brass letter box

Just a quick note to the community does anyone know about this letterbox re era ,maker cant find another one like it anywhere,is it rare? Much appreciated.

Resolved! Negative feedback

I received negative feedback asked for it to be removed eBay refused said not an accurate description! But I used eBay’s AI tool ! Now what !

Accidentally cancelled a retun

I accidentally cancelled a return on an item I bought. Now it won't open a new return and I can't seem to contact eBay to get it resolved.

Postage

I have sold an item that contains two 30 kg boxes, but print label is showing parcel 1 only not ier

Returns

Hello, just a question regarding some trousers I bought from America. Although listed as new, they have lasted one day and the coating is cracking and peeling off wherever there is movement such as the knees. So if I return the item will I get a full...

Live chat not working

Can anyone advise please Im trying to contact eBay via the chat button, when that opens the other options to either chat or call eBay are greyed out. I’ve tried opening on the app and webpage, reinstalled app, signed out and back in. Still no change

How do i mark a sold item as paid when it has been collected

I recently sold a large picture on Ebay, it was collection or courier and the buyer collected and paid in cash. I went to mark the order as paid but can't find a way of doing this... any advice appreciated.

I got scammed sometime ago,

I sold a brand new phone a few years ago, got scammed, ebay refunded them the money, and I list money and new phone, it was sent recorded at that, but was thinking of selling again, but has anything changed to protect the seller, I dont want to be sc...

Seller payment.

As a private seller, I recently sold a bag for £120. Buyer also paid for postage and buyer protection. Total, £128.99. All went through smoothly. But eBay only paid £102.93 after telling me my earnings are £120 no seller fee's. What's going on?

Anyone else had trouble with DHL

Anyone else had trouble with DHL I waited in all afternoon after being told they were collecting an item between 3 and 4 , no show I check again and it says will be collected by 6 latest still no show I check again and now says unable to collect no r...

Returns

Of all the items of clothing I have bought from here be it new or used, I have never sent an item of used clothing back to the seller. Some used clothing I had thrown away like the elastic belted trousers; the elastic had broken when I got it and the...

eBay ‘Recovering’ funds (for money I didn’t receive) ?

So, a buyer purchased 2 items from me (1 x Medium & 1 x Small). The buyer paid postage using Simple Delivery. The smaller item was able to be sent with the medium item. As the seller pays the Simple Delivery fee to eBay, I don’t see the money. So if ...

Ending Auction Early

Hi, looking for advice,I have had to end an item listed early which had bids on it and 2 days left to run. I haven’t quite got to grips with the new posting options and have somehow accidentally opted for international postage. I only realised this w...

problem with package pick up

Does anyone actually know how to speak to someone from eBay? I am trying to send a bike to a buyer but DHL twice says they couldn't take it - once as 'there is no room on the van' and next as ' there is insufficient packaging'. We have been in both t...

I have received my money on eBay

I have received my money yet on eBay

Received a piece of paper instead of my order - how to get in touch with eBay urgently?

Hi, I have ordered a large coffee pack (1kg) and today a parcel (big box!) arrived containing only a piece of paper (attached). I do not want to get in touch with the seller, eBay needs to know first so they can investigate properly, BUT it's impossi...

Invoices are all the same for the past year

All my invoices have been duplicated for the past year and what is eBay’s Tax year .

Pre pay postage size isn’t big enough

I’ve sold a washing machine front control panel 60cm long . It’s well under weight but it’s 15cm to long than the pre paid postage size allowance what can I do ??tried contacting eBay but going round in a virtual assistant loop thanks

business a/c wanting to change to a private account

I have a business a/c, but want a private a/c but I only have one email address and don't want to use a new email address

Tacking

I have requested a return label and received it but I found the one what came with it and used that I am just trying to update the new tracking number

Buyer says the perfume is a fake

Hello there! I sold a perfume and today I’ve got a message from buyer that it’s a fake and request for refund. I purchased that myself from airport, so it can’t be a fake. Also sold 2 more different ones that I bought from there as well with no issue...

Item has apparently be sild to 2 different buyer's

I post an item I wished to sell and apparently it has been sold to 2 different buyers. I have contacted the second buyer to inform him of this error and advised him to refrain from sending any payment. Ebay has charged me twice for the insertion fee ...

How do I remove a variant?

Hi. I am trying to remove a variant from my listing and ebay wont let me? Any ideas please? The objective is to add another photo to the listing but as there are two variations ebay wont allow again so the only way I think is to have a listing with o...

Adding at tracking number

Basically I had a repeat buyer, to save time and packing supplies I sent the orders in one, the tracking has updated one the one I printed but I can’t add the tracking number to other order to release the funds

Customise Seller hub

How do you change the layout now? I cant find the customise button?!

Cancelled order by mistake

Hi, someone bought the item from me and by mistake i requested cancel my order, how do i cancel it and post the order?

Fake Makita batteries

Why are eBay allowing all these sellers who are advertising these Makita batteries as genuine when they are clearly fake ones surely they should be taken down.

Makers marks English furniture

I want to find out the manufacturer of an English piece of furniture mid 20th century,it has an ink mark but I have no idea who it could be ?I have a photo of the mark but dont know where to look it up.

Now need to leave a review

Another eBay own goal. I wanted to leave feedback for an item I have bought. However, the 'Leave feedback' button takes me to a page where I have to leave a review. It even says 'Leave review' at the bottom. I therefore won't be leaving any more feed...

item sold as collection only and the buyer wants to return it charging me for a courier

A buyer bought an item with collection only. They are suggesting it is not as described even though it was. I put fair condition with cushions need a good clean or replacing, they have said they are a health hazzard and discusting and they will not h...

Sending late and prepaid label and QR code expired

Sold item with agreed postage paid by buyer. All gone through to eBay account successfully. I downloaded the QR code meaning to post immediately and did not do in 7 day window. label now expired and QR code not accessible. Need a replacement to just ...

Been sent a WhatsApp message after trying to buy something.

Basically just the above. I don't want contact outside ebay over simple items. Ebay has a message system already, why is this guy doing this? Do I now have to remove my phone number from ebay? Do I report this? Why does the seller need my phone numbe...

Order from overseas

The ad said buy 2 get 2 free. I ordered 4, so I expected 8. Lovely quality but microscopic sizes. And only 4. Also said British distribution. No. Beijing. Good communication, but they won’t address the quantity issue. I’ve got as far as returning the...

Website issues as of today

The issue previously reported by many customers - and subsequently fixed by eBay - has returned. So as of today, I am again no longer able to scroll through listing pictures, or expand the drop-down filter menu, or enlarge listing photos. Ebay: pleas...

main ebay page

why can't i alter main page filters i.e. list view , or latest listing ,or lowest price for example

Resolved! Does anyone have a contact telephone number for EBay?

A Seller sold me "items not fit for consumption" as they were out of date 10+ months! I returned the items via Royal Mail to Seller and informed them. I did not use the prepaid Ebay label and therefore could not mark these items as dispatched. Seller...

postage

If I have a parcel 110 x 10 x10cm (a golf club) how can I post it for less than the bulky item cost of £12.97 when it weighs less than 1k.

Payments on hold- mc011

Hi Alli have been with ebay over 20 years-selling for over 10 years and have very recently changed to a business seller (i didn't know this was mandatory) even though i was completing my annual self assessment accounts as a private seller the last 2 ...

Postage

Hi I've returned an item which i purchase on the 31/08/2025 and returned it on the 05/09/2025. I didn't apply for a return lable from the seller because I have somuch things going on at the same time. Now the seller haven't received the item and my c...

Authenticated Trainers - I think are fake - what to do?

I purchased a pair of Common Projects Achilles Low from a seller on eBay, they went to the authenticator and came with the authenticated tag attached, however I have had several pairs of these trainers over the years and these ones are a size smaller...

Posting Items To The USA - For Info

Hello AllJust for your information.I have recently sold items of less than 100 grms Large letter to the USA Value of the Items £9.78.I usually buy the Ebay Royal Mail Standard International Label At £4.20 Ebay have stopped selling the label to the US...

bad seller

Hi. Having trouble with a very bad seller. I ordered two action figures which arrived totally damaged and destroyed. I then asked to retun the item and he excepted this was on the 22nd september and he has still not sent any return labels what so eve...

Ebay UK voucher

Hello, does Ebay sell vouchers to use towards purchases on the platform?

Resolved! Am trying to buy items but am overseas. Buyer is prepared to send

I've contacted the seller and he is prepared to send the items I want to the Channel Islands but eBay won't let me pay for them It just says to contact the seller to see if they will send outside the UK... which I've done. I can't get in contact with...

Tracking/postage/shipping

Can I ask why ebay doesn't give you the option to enter a tracking number for the buyer to see, seller to use for himself and why ebay keeps the postage cost from final payment earned when it still costs seller money to post off an item or items. Thi...

pop up window rezing

ive been sent an offer, ive tried to reveiw it. it appears as a pop up box. i cant scroll down but i can get to nottom portion of box. ive tried re sizing the box and tabbing down but it keeps fighting against me, everything i do it moves down ive ev...

Seller wont my cancellation request

Purchased a Xbox one for my son didn’t notice it was collection only now the seller won’t accept the cancellation request I’ve been robbed

I by mistakenly ordered twice for the same item with wrong delivery address i want to cancel those o

I by mistakenly ordered twice for the same item with wrong delivery address i tried to cancel those orders but I couldn’t

Reduced money in my account

Sold for £18 (after fees, postage etc); only £4 put in my account. eBay please look into. Would be nice to have a phone number or email to address concern. Chee

Correcting a wrong return address as a seller

Hi l have just used the new simple postage for the first time and printed a postage label off but it has the wrong return address on , what should l do ?

invoice problems

If a lot has been recorded using simple delivery, why can this not be collated in an invoice with other items that my buyer wishes to purchase

Bad seller of herbal medicine Armolipid:

Only half (3 boxes) of my £148 Ebay ARMOLIPID herbal medicine order were ever delivered, and my 3 reminders to seller (in Ebay messages) to please send the remaining 3 boxes of my order were unanswered. Avoid this seller to protect further buyers

Royal Mail Fee to pay horror!

Somehow, I have managed to underpay a label and so my that I have sent out to the eBay authentication centre is being held at Royal Mail. Usually, the customer receives a card and it has a reference number which is required to make the payment. In th...

Paying for item

I have reserved an item with a seller as I am away for a month, and I have made an offer and arranged to pay for it when I get back, so I made an offer for it but it says to pay a date, what to do?

Fake TAOM snooker chalk

Beware, there are loads of sellers claiming they are selling TAOM Chalk, it is fake!!!!! The cheapest genuine TAOM V10 you can get is £15. The fake green is a darker colour, the lettering is not quite the same as the real thing, some fakes do not hav...

rated below standard

I've been rated below standard and threatened with restrictions. I don't understand how to resolve this because I don't have anything to sell now

DHL has not collected package

Hi all, DHL was supposed to collect a package for delivery and they did not turn up. After holding on the phone for over an hour I found they weren’t going to come and I asked them to come today at 9am as I wasn’t going to be a home now I received an...

How do i get hold of customwr services

How do I get hold of customer services

I am sick and tired of people returning my clothes!-Having a moan!

Hi first time posting,great to have found this community!I have been selling for years and have never discovered it .The thing is .....Its been an issue since,eBay introduced the returns policy for anything! its either "To Big", "to small", "smelt fu...

UPS Charged for parcel not sent - UPS referred me back to eBay

Sold item (£28.00) was hit with UPS charge £36.99 by eBay. Parcel satisfactorily sent by other service. No refund for the UPS charge received. UPS referred me to eBay. Hard to talk to eBay... Suggestions please.

iPhone screen incorrect

I bought a replacement screen for my iPhone, fitted it, all works but the black area around the selfie camera is wider than original and it covers the mobile signal strength indicator. I contacted the seller but had no response. I’ve started a return...

Item delivered to wrong address

Hi! I've got the message that my item was delivered, but I never receved it. In the tracking history there is other address and I never asked seller to send it to other address then mine. While I was waiting for item to be delivered I already opened ...

how do I Send a saw without blade

I’m sending saws without blades. But it keeps demanding 18verification how do I get round this

Amazing

Ordered pair of black trainers photos showed them in black and top of box Item arrived but inside box was blue different ones Seller said it can't be them as they did not have blue ones! So post office must have opened packaging replaced trainers wit...

Poor Customer Service

We recently sold an item now we list them at £45.99 (item number 306152397248) we have no idea how this buyer achieved it but he bought the roller for £15 we have never listed them for that price its way below what we pay for them. I cancelled the sa...

Auction

I'm quite upset because I was told I was winning a bid right until the last seconds of the auction of an item and even refreshed the app but then it told me that I lost and that someone put in a higher bid 11 minutes before it was sold. Is there anyt...

DHL marked parcel as delivered even though they never collected it

Hi everyone,I’m hoping someone here has experienced something similar, because this has me really concerned.I sold an item (an umbrella) on eBay. DHL was booked to collect it, but the parcel is still at my house — no one ever came to pick it up. Desp...

I DO NOT HAVE A PRINTER

I do not have a Printer so therefore when, in the event that I have to return an item to Seller, I cannot print the EBay label - I normally just go to the Post Office and return item (at my own expense) via Royal Mail. I therefore cannot mark the ite...

Does anyone know why I haven't been receiving emails

I'm very frustrated because for the last week or so I haven't received any emails at all from eBay to let me know a purchase is confirmed or in the most awkward case, to let me know an item has arrived in my chosen store and I can't collect it withou...

Post Office

The post office were supposed to come and collect my sale which I packaged up and had it ready for them. They were supposed to bring a label with my purchasers address. This is my first sale. The post office didn't turn up (typical!). What do you rec...

Lost case

So seller sent my item to wrong address postcode but ebay closed the case with him winning thats when i noticed wrong delivery address but now all.im getting is case closed cant get anywhere this is a month supply of cat food I cant replace cant even...

Courier no show

DHL have not showed up to collect. It’s impossible to get through to DHL. No comms or update from DHL EBay not offering much help. I’ve tried to contact buyer to explain. Any advise please

Buying timed out

I tried to buy an item via the klarna 3 payment option and it has taken the first payment from my account but isn’t showing the item in my purchases. I’ve emailed the seller. Any help would be greatly appreciated

Resolved! New to ebay selling

So ive sold an item today printed the label and took it to the post office. The weight of my item was too heavy and the label prepaid did not work. I then paid for the item to be sent. I have messaged my buyer and sent a copy of the tracking. How wil...

Resolved! Letter opener

Is it normal for ebay to ask me my card details in order to verify my age?it is to buy a letter / paper knife.

Yey Again Ebay overcharging Sellers and Buyers

Why is it that ebay are allowed to overcharge sellers and buyers when it comes to international sales. It seems that not only do ebay believe in adding costs to the seller but they also believe that padded envelopes, bubble wrap etc is all free for t...

Trying to buy an iPhone 16 pro

I have been trying to buy a brand new iPhone 16 pro from private sellers on eBay for a month or so now.The first attempt was an out and out scam as a bottle of shower gel arrived instead, but thankfully I was refunded.The second attempt failed as the...

automated payment

I have tried to transfer money to my bank only to get a message from ebay that an automated transfer will happen on 7/10/25, the funds are cleared and I have sent to my bank many times so why I have to wait 2 weeks is beyond me anyone help?

"Unfortunately this seller won't send this item to the United Kingdom"

Hi,A buyer has contacted me saying that when they click on the listing they get the message "Unfortunately this seller won't send this item to the United Kingdom"I've searched for a fix but can't find anything that helps as some terminology given doe...

Getting a refund for new number plates not supplied.

I purchased two sets of number plates on 26th February order No; 07-12762-25249 and 23-12743-00957 £ 48.88.. the chap has said its not letting him refund my money by Bank transfer what can I do ???

Resolved! Delivery

I sold an item for delivery but the buyer turned out to be local so picked it up. How do we confirm that the item has been received so that the money can be released to me?

returning

ive ordered this tracksuit but it came does not fit me and the seller has declined my return request what can i do?

Buying options you cant purchase this item using our app add to watch list

Buying options you cant purchase this item using our app add to watch list it won't let me make an offer or purchase the items but I dont understand why

My item was delivered to the wrong address .

Photos show a different style of house and i have sen t photo showing it wasnt my house . The seller saying it's not his problem he sent it and its been delivered somewhere so my problem. Won't refund me even when ive proved its not my address. Told ...

change of postage required by buyer

buyer has paid for tracked 48, but has asked for special delivery next day. I am happy to pay the difference, but I am unable to cancel the label after having activated it so I get paid for the tracked 48 postage. If I purchase a special delivery lab...

No tracking on a item i brought, says it should have been here yesterday, carnt contact seller

Any advice I bought a expensive item on Sunday that says it should have been here by now it's on tracking but no tracking number the delivery details have gone when I try to contact seller it's automated, Ebay say give it a day and are not helpful , ...

Unable to contact sellers

Every time, after seeing something I like and require further info I tap the 'contact' button but all it does is take me to my messages page and in brief gives me the 'Buy it now' price of the article I'm interested in!

Buyer is not returning the product after being refunded

Hi, I wrongly processed the return before having the goods returned, ebay generate a label and therefore i had to do everything on royal mail's website, now the buyir doesn't want to return the product, how do I solve this issues?

Purchase history

Is there a way to reinstate my deleted purchase history?

Return the item

Hi Therebought the items by mistake and the seller cancel my request.I would like to return my two items I bought.thanks

Returning Postage

A buyer bought two lots from my things for sale on Ebay. They were purchased through best offer. I put both sets into one box rather than two. The box was posted off with only one set of postage. How does the buyer get back the postage they paid on o...

Item was damaged by the courier, how do I claim?

Courier (Evri) mishandled and damaged my item. It was marked as fragile yet, it arrived damaged. What are my options?

Marking as dispatched without a prepaid label

Ive sold an item on ebay and have posted it without a pre paid label but i dont know how to mark it as dispatched without getting a pre paid label

Buyer cannot buy my item

I had 2 items listed that a buyer wants.He purchased 1 item fine. But the second item first said that he couldnt buy within 10 days, which i managed to sort, now it says i dont deliver to his location, ive updated the postage to international but he ...

EBay keeping my postage money

EBay have let me have £10, which is the cost of the item, then there was postage on top, the buyer paid £14, meaning eBay haven’t let me have my postage money…I’ve had to pay the postage out of the £10…why have eBay kept the postage costs?

Turn off simple delivery

I want to list an item without using simple delivery. The item is 100cm long so too large for simple delivery options. It is 100cm x 15cm x 15cm and under 2kg so not worth the oversized option you get. I know evri accept this size parcel for their st...

How do i view American ebay? Thanks

Even if I set to world wide its im search hing for don't appear in America, I guess this is because there us post only?

updateing bank account

Hello, my name is Stacy MCNEIL, my eBay username is vaultvogue. I received an email stating that a payout of EUR 505.11 failed because my bank rejected it. I need to update my bank account details, but my selling account has been restricted, so I can...

Payment advice

Could you please help ne out i need to pay some fees i owe but everytime i try ut does not seem to work,so what can I do please help me out

I got scammed by a seller

I ordered a pair of gucci sliders-Size 9 from USA I waited 2 weeks for delivery and finally received them today to realise he's sent me size 7, I’ll be travelling to holiday in a-couple of days and Ebay wont let me start a return before 7th October, ...

Invoices

How can I print off invoices for items I have bought?

Suddenly being charged for postage labels

Could anyone please clear this up for me. I have been happily selling a few items over the last two months and have always just received a QR code with a six digit code to print a postage label off at my local shop. The last two items that I have sol...

Simple delivery

I’ve just been listing new items and it seams that simple delivery has been removed from postage options ?? Has it changed AGAIN??

the componey has fail to respond to my email

i cant retern goods if they ignor me

Order number has 3 digits

Recent sale has been given a 3 digit order number. Does not look correct to me, anyone else seen this? Can't contact ebay to ask.

Website issues

As of yesterday I can no longer do anything except view the website and listings. I can't bid, buy, view photos or, most importantly, manage my listings. The website definitely worked on Monday, as I bought something!If I sell something, I have no wa...

Not being able to sign in

White page keeps appearing when I try to sign in

Resolved! ebay Make An Offer page problem

ebay Make An Offer" page on my computer screen wont move down to the confirm box, the box seems to long for the screen. The arrow buttons and the page up/page down buttons do nothing and the mouse scrolling wheel does nothing either...I've never expe...

can eBay send me an email when I've sold an item?

I keep missing the fact that a person has bought an item. Is there a way to get eBay to send me an email to my personal account rather than their messages on the account?

How to verify my age if I don't have credit card??

How to verify my age if I don't have credit card?? I am surprized is so difficult to verify my age..

Simple delivery is too expensive and doesn't include other options that would be cheaper for my item

The Simple Delivery service is now too expensive for my needs. Because my item measures a little over 60 cm, it automatically qualifies as a ‘Bulky Item,’ bringing the shipping cost to roughly £13. Previously, I could ship similar packages much more ...

Sold a vehicle, buyer says paid with Paypal but I am still 'awaiting Payment'

I sold a vehicle, the listing said cash on collection, however the buyer used Paypal. I am still at 'Awaiting Payment' after 3 days, however the buyer has shared a screenshot, from their ebay and the vehicle is marked as Payment Pending, and is telli...

Emails

HiHow do I stop email notifications. I have unchecked everything in preferences and yet I am still getting a ton of emails Thank you

unable to mark item dispatched !! me too!

Item is sold sent by courier with tracking - I was unable to add the tracking number (disallowed by ebay) so I put it in a comment/note. Many days later its still there saying overdue dispatch........ I looked in the community forum and found this (b...

Yodel Service Update

This information is on Yodel's website an may be of interest to many people on eBay but I do not know how to make it visible for all to see: Yodel Service Update: Monday 22nd September We want to apologise to customers impacted by a software integrat...

EBAY BALANCE WON'T SCROLL UP

EBAY BALANCE WON'T SCROLL UP SO I CAN'T PRESS 'WITHDRAW' BUTTON TO WITHDRAW MY MONEY. I HAVE BEEN TRYING FOR A FEW WEEKS - WHAT'S GOING ON?

Refund

Hi there, Bought a pair of brand new football boots (not cheap) from a reputable seller about 2 months ago. They have started to come apart and frey already . Contacted the seller and they said there's nothing they can do. Contacted manufacturer and ...

Shipping Items from Overseas Warehouse

Hello Sir/Madam, I am a new eBay seller currently residing in Malaysia, with a registered address here. I plan to ship items directly from my supplier’s warehouse in Poland to customers in the United Kingdom.I received the following notice: It appear...

Return for refund

I was buy a aovopro electric scooter as a guest. When the parcel is arrived and I saw that the back tyre of scooter is damaged so I want to return it , but I am not able to open the return item page, I don't know what to do now . Please help me with ...

Resolved! I requested cancel order by mistake

I sent request to cancel an order by mistake but now i still want the item how do i undo cancel request?

Contact seller

Good evening. How do I contact a seller. When I get to the page, it just says learn more and there is no option to enter any text?

Transaction breakdown

I dont received buyer fund that show transaction breakdown

Refund

I had to refund a buyer and had no money in my ebay.....i just wondered will they take it from my bank and if so how long will it take......many thanx

Click and collect

Hi ….i usually have my parcels delivered using click and collect to a local store. However that store is not coming up as an option or another local store that I know of that offers this service. Even when I put in the postcode on the store finder on...

Dangerous item sold to me

Hi I purchased a plug in fire it was plugged in for about 15-20mins wen it was smoking then flames coming from it,it had caught on fire my first reaction was to put out the flames quickly and throw the item out as not far from it my very young childr...

Missing item

I’ve just received an order that states cup and ice tray but just the cup has arrived .. wasn’t cheap and it won’t let me contact the seller as he’s a quick delivery system user.. I’m not up with that that means when ii just want to ask where the res...

If I sell you a pre owned watch, would you expect to put a new battery in it

I have sold a preowned watch in very good condition, at much less than it's value, the buyer now says it is broken because they don't want to buy a new battery am I being unreasonable by saying no to his refund request

Suspended Banner Showing in My Shop but Account Working Fine

Hello, I need help with an issue. My eBay account was reinstated and is running smoothly. I can list products and everything works fine. However, when I open my shop settings, it still shows a “suspended” banner on my shop page. I am registered from ...

Item has arrived at collection point. But no email sent with QRcode or collection number

Item arrived at collection point but no email sent with QR code or collection number

Is there anyway around simple delivery?

Is there a way I can add my own postage option like before? Have listed a few items recently and my hand seems forced into using this new idea. Almost immediately hit a hurdle with DHL, forced to book a collection and, like all delivery companies, ab...

Resolved! Buyer not collecting -

I sold an item on the 9th September for collection. Had to message the buyer repeatedly requesting their collection plan. Zero reply for 3 days. I kept chasing, they suddenly made the payment (low value £4 item). I repeated questions about their plan...

Resolved! SELLING FAKE CREAM

How do you stop a seller selling copy items that smell bad and causes a bad skin reaction, the cream claims to be no7 but is nothing like the real cream.

Watch has 2 year warranty

Can someone advise on the below. I purchased a Hugo boss watch off a seller in July 2024 but has a 2 year guarantee as advertised by them and still is advertised by other sellers. It's was a Hugo boss velocity with white strap. It has a fault we're s...

Buyer abusing not received process

I had a buyer purchase a small item from me, free postage, which I duly sent and had proof of postage. However because it didn't arrive at the time they wanted (it was sent at no cost to them by second class) they started an item not received process...

Buyer wants refund for an item but not one I sent

I sold a camera lens and now the buyers says it's faulty and damaged. I know I sent it in good condition and suspect they have a similar damaged item they want to send back.

My articles have 0 views after having been listed for nearly one year

I have had 3 items listed now for shy of one year - none of them has a single view!!Items have been sold long since, via other channels, so I went today to remove them - but before that, I wanted to understand what could have caused this? Thanks!

Buyer wants it sent to a different adress

Heya, A buyer asked if it was possible for the item to be sent to family in Ireland instead of the US to save on fees. But that Irish address isn't his saved address. I'm posting it myself and not through ebay, but I truly don't know if it'll be an i...

Item not received

I brought a genesis box set back in February from hmv and it did not turn up ,they said it was delayed and I must wait till 13th of June for more information so I have waited and waited and now I find i wil not get a refund because it gone past 30 da...

Dispute

Hi, I bought an electrical item earlier this year, which has now failed after only 3 uses. The seller isn't responding to my communications. How do I raise a dispute please? THanks, Heidi

E bike

Hi there, I bought an e-bike on November 24. I received a message from eBay about a recall on the e-bike. I went back to my purchase history, but the seller cannot be found. What can I do? I will add photos of the situation if I can .

Seller not responding

I bought an item in January this year and it has a lifetime warranty , it's developed a fault so I messaged the seller 4 times and they are not responding what are my options.Chris

Help me plz

1. Timeline of Events (English) Initial Purchase & Shipment I purchased two items (Maison Margiela shoes and Jil Sander vest). The seller provided two tracking numbers: A and later B. Forwarding Agency’s Confirmation My forwarding agency reported the...