Seller protection on Ebay.

[impossible2buy]

I do sales from my house clearance.

I put the watch on the auction, I'm not very good with wristwatches, did detailed photos, so the buyer could see what he buying.

I do not accept a return from the abroad stay on the description.

Surprise for me the watch was very expensive £250 and the buyer was from the USA.

After 3 weeks I have to approve the return for this watch. And got this message from the seller:

"If you don’t refund my money, I’ll use all my digital resources (which are many) to report your eBay account, and I promise I’ll make it my obsession to sabotage all your sales. Don’t play smart; give me my money back, and I’ll return your watch. You uploaded photos that are not of the actual watch. What I told you, I will follow through on fully—even if I don’t get my money back, even if I lose my eBay account, you. When I have my money, I will return your watch."

Plus feedback you can read on my profile. The buyer used a photo not of my watch that I sent to him and complained that he received not what was on the description. 

I ask for help from eBay. EBay told me  I have to accept the return and pay for the postage cost. 

Did the buyer post my original watch back? The easy answer - is not. 

After I received the buyer's threatening message I'm not sure how I'm safe now. 

I reported the buyer to eBay and I asked them to remove feedback.  Zero help from eBay.

Even I can't download the returning label because from the USA. 

I do not feel myself well after this all.

You need to have very good mental and physical health to sell on eBay.

[**peaseblossom**]

Sorry this happened to you.   You can put a reply onto the neg via your feedback page.  Keep it factual.    As far as I know it's not possible to supply a return label outside the UK.    The buyer should return the watch and then you refund their money.   

Don't forget to put their ID on your blocked bidder list:
https://www.ebay.co.uk/bmgt/BuyerBlock

[plpmr]

Adding to the advice already given -



you should be able to get the neg removed as it's defamatory and they say you scammed other buyers deliberately.

[arkwebus]

You are in a confusing situation aren't you?

On your listings in the official ebay bit [to the lower right] you say you are accepting returns.  Simply writing something in the text that you do not from overseas does not overide that.  In any case the buyer says "not as described" so in any event every seller has to accept returns

You are a business [you admit that you do house clearance] but you are registered as a private individual so presumably are not paying fees to eBay?

If the buyer opens a case for not as described I suspect that because you do not provide the label eBay will simply close the case and refund him.  [That is what happens with e g Chinese Sellers not providing return labels].   I would guess that you "could" buy a label from the US postal system to your address and then e-mail it to buyer.  

@impossible2buy 

[*vyolla*]

He's not getting mixed up with another watch purchase and seller, is he?

I note that he's bid on 18 other watches in the past 30 days. 

[impossible2buy]

No. It is said that overseas is not accepting returns; returns are accepted only by domestic postage, which you can see if you come from the UK website. However, I do not speak about returns. I talk about the buyer's threatened language. The buyer uses different photos, is not my watch. There is no American postal service where you can buy postage from the UK for the USA address. 

The best solution to this send money to the buyer on PayPal for the return. But he doesn't accept this he wants the full amount of money first and after he will post the watch.

[impossible2buy]

Thank you so much. I spoke with eBay about the returning label, they told me to ask him for PayPal details and send him money for the return postage cost on PayPal. But he doesn't accept money for the return postage, he wants me to send him the full amount and then he will post back the watch. If I do not send him the full amount he will  "What I told you, I will follow through on fully—even if I don’t get my money back, even if I lose my eBay account, you. When I have my money, I will return your watch."

It was so scary after that, even if they closed the case in my favour, he knows all my details my address, my name...

I did report him twice, I called eBay 3 times. Everything that they say I have to accept return and pay for the postage cost.  Ok I accept the return,  I am happy to send him money for the postage but he is not accepting he wanted full money first. 

[impossible2buy]

I do my own house clearance is not a business, not other people's houses. I do pay fees for eBay £0.35 as a private seller, for every single listing plus percent from the final sale. Is only the first 300 listings free. How did this connect to my situation with the treacherous buyer?

[red_magpie]

You need to have very good mental and physical health to sell on eBay.

Correct. When trading with strangers there is always a risk of running into really unpleasant, abusive, threatening or dishonest users, whether sellers or buyers.

eBay does at least warn buyers about the risks of buying here, and for most items supports them with a strong money back guarantee. Protection for sellers is far less, to the point where it sometimes seems that eBay simply doesn't care about the seller.

You can report that awful message you received to eBay - any decent organisation would end their membership. eBay will never tell you what, if any, action they take but my guess it will just be a mild, computer generated telling off.

Incidentally, sellng to the US has become much more risky since eBay started to enforce the seller's responsibility to both arrange and pay for allegedly not as described returns. Unscrupulous buyers can exploit the cost and difficulty of doing this to negotiate partial refunds, or even get a refund withut having to return the item.

[impossible2buy]

Thank you so much for your reply. I understand that it can be risky, however, sellers pay eBay fees we should be at least allowing for stronger protection. 

I do not sell directly on the USA website, many overseas buyers come to register on UK eBay. 

I had never had any problem with overseas buyers before.  And I was enjoying to communicate with many different buyers. Before this moment. Maybe best not to sell overseas at all.