Seller is selling fake item

[wgra8909]

I have reported seller : is selling fake items on eBay. Why the seller is still on eBay selling fake items?

[red_magpie]

eBay does not accept reports of counterfeits from ordinary users. They will only remove items from sale when reported by the registered owner of the brand name. Quote: "Only intellectual property rights owners can report eBay listings that infringe on their copyright, trademark, or other intellectual property rights".

eBay suggests that "Members who are not the rights owner can still help by getting in touch with the owner and encouraging them to contact us. Some rights owners who participate in the VeRO Program have created a participant page, so eBay members can find out more about their products and legal positions. Though not all VeRO participants have a page, those that do can be found at our VeRO participant pages.

For further information see: https://www.ebay.co.uk/help/policies/listing-policies/selling-policies/intellectual-property-vero-pr...

[jckl1957]

Use the Ebay returns process to send the top back.  The seller will have to provide a label and then refund you in full.

If the seller gets lots of returns and negative feedback, then Ebay will eventually take action.  They won't act on a single report.

Really, if a seller has all brand new items but is a private seller with a 'no returns' policy, they are best avoided.

[wgra8909]

I have been with eBay for more than 14 years. How can you question me as unregistered?
Is eBay supporting sellers selling fake items?Looking forward to hearing from you 
Regards,Wenjun 

Sent from Yahoo Mail for iPhone

[61stephenuk]

Red wasn't saying you were unregistered they said

"They will only remove items from sale when reported by the registered owner of the brand name.

Quote: "Only intellectual property rights owners can report eBay listings that infringe on their copyright, trademark, or other intellectual property rights".

Unless you are the registered owner of the brand or an official body such as Trading Standards.

eBay will not act on any reports of counterfeits from ordinary users.