Community Newcomer
Posts: 1
Registered: ‎15-08-2011
Accepted Solution
Royal mail has not returned item to seller so i cant be refunded

Hi, I need advice, I bought a Brand new Juicer on 16 October it arrived on 18th in it box but broken to bits as it was not packed right. i started a returns procedure and sent pictures. the seller responded and sent a retun label which i received on the 20th of october and that day i took it to the post office and sent it back to seller after obtaining proof of postage and a tracking number. i was told i would be refunded within 6 days of them receiving item back. today is 16 november, nearly 4 weeks later and they say they have still not received it as royal mail tracking shows item is still is still in 'progress'. i need my money back , what can I do?

Accepted Solution
Community Member
Posts: 28,270
Registered: ‎10-02-2011
in reply to newhorizanuk



Sounds like tracking has not been updated on the RM site


Contact them & ask them to check.......if they have lost it then you will need to claim from them for the value of the item


Imperfection is beauty
madness is genius
and it's better to be absolutely ridiculous than absolutely boring
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