on 17-07-2017 3:06 AM
on 17-07-2017 7:43 AM
eBay can do nothing because you failed to follow their rules
You NEVER close a case before resolution !!
There is no way to re-open a case.........
Why do people only find their way hjere AFTER the problem has arisen
You now need to open a not as described case in Paypal, ESCALATE IMMEDIATELY !! Do not close until resolved !!
on 17-07-2017 11:05 AM
As I closed the case I can now not reopen it and it is a nightmare trying to get through to ebay.
Once again, let down by their poor practices and policies.
Facebook market place is getting bigger and better!
You didn't bother to read up on how the dispute system works, so were unaware that if you closed it you couldn't re-open it, and this is somehow eBay's fault?
Honestly, we're turning into a nation of blame somebody else for our own silly actions. It has to be somebody else's fault, nobody can just hold their hand up and say "I goofed, is there any way out if this?".
on 17-07-2017 7:41 AM
you weren't let down by ebay,
you are the one that closed the case, ebay didn't do that,
the systems are in place, ebay cannot force you to use them properly.
you can only open one case per item,