Community Newcomer
Posts: 5
Registered: ‎24-03-2012
Accepted Solution
Ripped off and no ebay help.
Hi.
Recently purchased an item
and upon arrival it was faulty.
Contacted seller who agreed to replace it. However, he requested that I close my case with ebay as I could easily keep both the faulty item, the new one and then also get my cash refunded. I agreed to this like an idiot and guess what..... no replacement ever turned up.
As I closed the case I can now not reopen it and it is a nightmare trying to get through to ebay.
Once again, let down by their poor practices and policies.
Facebook market place is getting bigger and better!
Accepted Solution
Community Member
Posts: 21,684
Registered: ‎10-02-2011
Answered
in reply to happycat105

@happycat105

 

eBay can do nothing because you failed to follow their rules

 

You NEVER close a case before resolution !!

 

There is no way to re-open a case.........

 

Why do people only find their way hjere AFTER the problem has arisen

 

You now need to open a not as described case in Paypal, ESCALATE IMMEDIATELY !!  Do not close until resolved !!

****************************************************************************

"Marriage is like a deck of cards. In the beginning all you need is two hearts and a diamond. By the end, you wish you had a club and a spade."
Other Answers: 2
Community Member
Posts: 38,552
Registered: ‎04-06-2008
Answered
in reply to happycat105

happycat105 wrote:

As I closed the case I can now not reopen it and it is a nightmare trying to get through to ebay.
Once again, let down by their poor practices and policies.
Facebook market place is getting bigger and better!

You didn't bother to read up on how the dispute system works, so were unaware that if you closed it you couldn't re-open it, and this is somehow eBay's fault?

 

Honestly, we're turning into a nation of blame somebody else for our own silly actions. It has to be somebody else's fault, nobody can just hold their hand up and say "I goofed, is there any way out if this?".

Community Member
Posts: 16,002
Registered: ‎01-04-2012
Answered
in reply to happycat105

you weren't let down by ebay,

 

 

you are the one that closed the case, ebay didn't do that,

 

 

the systems are in place, ebay cannot force you to use them properly.

 

you can only open one case per item,