Ripped off and no ebay help.

Hi.
Recently purchased an item
and upon arrival it was faulty.
Contacted seller who agreed to replace it. However, he requested that I close my case with ebay as I could easily keep both the faulty item, the new one and then also get my cash refunded. I agreed to this like an idiot and guess what..... no replacement ever turned up.
As I closed the case I can now not reopen it and it is a nightmare trying to get through to ebay.
Once again, let down by their poor practices and policies.
Facebook market place is getting bigger and better!

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