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Seller News: November 2025

Get the latest news to help empower your business.

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Experienced eBay sellers and buyers, helping other users with all things eBay.

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Seller did not honour the deal broomb_35

PSA 10 Japanese 054/071 Copperajah ex SV2P Snow Hazard Pokemon Card Game TCG RR won this card in auction seller broomb_35 then reported to ebay damaged and defective item and did not let me pay and cancelled my order upon checking his seller account ...

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Urgent

Response to Return RequestThere are no cracks, defects, or damage on the product. The buyer personally picked up the item this morning, inspected it before loading it into the vehicle, and confirmed its condition. I also have photos proving that the ...

Postage labels

Buyer purchased 9 items from my listing. All paid for including 9 Evri postage labels. On arrival at agents for posting found that all bar codes were the same and therefore were not accepted items not suitable to be sent in one parcel due to weight s...

I have received an item I did not order

I ordered 4 toys from 4 different sellers, on the 31st of October. 3 of the items arrived today and a 4th Ebay parcel arrived with a pair of shoes. I have not ordered, nor paid for these. What do I do with them? there is 4th item still not delivered....

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FEEDBACK PERCENTAGE REVISION AFTER ONE YEAR

I have been an eBay member for over 18 years.One thing that really bugs me is feedback, especially negative feedbackIt's bad enough receiving it (especially when undeserved), but, what really gets me is getting rid of it.I understand it is supposed t...

User avatar by • Engager
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SHIPPING STATUS

I made a purchase from an eBay seller, but the shipping status message currently says "License plate is voided, please contact Pitney Bowes"Can anyone help me understand what happened and what I should do? Thanx a lot

Listing

Hi for some reason I can no longer list through the app either new listings or listing from drafts the screen just continues to lag or freeze and I've got the right android system so I don't understand it

Messages

Does anyone know how to send old ebay messages to the trash folder on a Samsung? The online advice says to long press the message. But when I do this all I get is an option to copy or select all

how to claim for DIT on sd

so i sent a item which the buyer received damaged, they got a refund as it was posted through SD. how do I claim for the item cost and postage? Ive checked my statement which shows the money in and then out as a refund to the buyer

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Collection Email issue

Hi, I am facing the problem continuously. Some time i got order which Collection delivery. But after it’s delivered to the collection place . Customer asking me I didn’t receive Collection email. Whats the reasons ! And who is responsible for that Co...

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Delivery

Has anyone that has a safe place for every delivery that comes, and then a delivery is put in another place that the delivery driver names where it is and puts in the delivery note, put in your safe place. Had this done with a

postage

I've just sold a pair of hifi speakers for £80 + £7 P&P through an auction, eBay sent me a message saying I would receive £76,36, but I still had to fork out £6 to post the item + £4 insurance cover, so that means a total cost of £87 for the buyer, a...

Extend shipping deadline

Hello, unfortunately I will be unable to ship and order due to a family emergency and I'm away from home. I have informed the buyer and they are happy to wait until next week for me to send, is there a way to extend the shipping deadline? Many thanks

Delaying payment

Hullo helpful people. I have had a buy it now item purchased. I’m away from home and won’t be able to post it immediately (it’s been listed for months). The buyer is happy to wait but I am worried that the label may not work or there is some other ne...

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Selling protection

I am sick of buyers abusing the "item not as described" policy. Just had a coat returned which was perfectly fine when i posted it and is now damaged. Had to issue full refund and no protection for sellers from Ebay. Its not the first time its happen...

return an item outside of 90 days

I purchased an item 9 and a half months ago which is now faulty. the seller has agreed to refund the money but wants the item back, can anyone let me know how i start a return through ebay for an order purchase please? thanks

adding funds to make a refund

I am trying to add funds in order to make a refund, but when I try to add card details the system comes up with an error. It says that "the fault is not yours but ours, try again" but it does not work.Is there a problem with the system?

GSP

Item (Football hat) listed on Simple Delivery to UK; GSP open for international buys. Ordered from Australia but GSP appears not to be working or will not send to Australia. I'll send anywhere! His eBay agent advises I can send an invoice with postag...

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eBay and import tax

I recently bought a coin from the US. eBay automatically charged 20% import tax while the correct rate is 5%. I reached out to ask if anyone else had encountered similar problems.I received the following reply from a member. “I don't think ebay's sys...

NEW ACCOUNT

Can any one please confirm why my for sale listings can not be seen? despite being live I also can not find the using the indival Ebay ID number?

Resolved! Orange Connex Returns ?

Hi, I have been sent a return postage label by a seller, but it is for Orange Connex and does not give any information about where to drop off/post the parcel! I have contacted the seller but no response. The label doesn't even look like a proper ret...

Account

Hi, Good NightMy account is blocked, with the message "your account is currently limited due to suspicious activity"Can someone help me ?Thank you.

Simple Delivery - not so Simple

I am a private seller and have sold around 20 or so items this year, all £20 to £30 range and have had no problems with Simple Delivery, in fact up until now have quite liked the way it works. Last week I listed one of my rings for £180 and it sold t...

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Resolved! PO Box nonsense

I am a buyer and I was unable to buy items twice now as I get nonsensical automated message that the Seller does not post to a PO Box. My address is Post Office Cottage and it seems I can no longer purchase items on ebay as it automatically generates...

Seller gone quiet over return

Received a faulty item, after a lot of time talking to the seller they agreed to replace it but said it would take 17 days because it would come from China. Waited longer but by the seller won’t respond to my messages.

Resolved! Unable to upgrade to business account

I have a personal account on here and I want to be able to create listings with multiple options. For this I need a business account, but whenever I try to upgrade it just keeps getting stuck on the page where it asks me to confirm my personal inform...

Resolved! Disgusting Seller

Hi there, I have been on eBay for several years and 100% feedback and dealt with some fantastic people. Unfortunately I have just had a rather disgusting and upsetting encounter. I purchased a football top, and when received it was very clear it was ...

Only had half refund

I ordered 2 cardigans, ebay took over the case and they rewarded me but i have only been refunded halfthe full amount i have been intouch with the seller and had no answer. i have tried to get back intouch with ebay and its showing that the order has...

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Arranging viewing

I have a potential buyer who would like to view the item before making an offer, there appears to be no way to send my contact details via messaging, this is absurd! Has anybody any suggestions?

Voided Label Declined

I sold 2 items to the same person, (only one was simple delivery as very old listing) bought a label through Ebay (Royal Mail) then realised should have used the Simple Delivery Label, so cancelled the RM label and awaited my refund. I also sent the ...

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Fraud plain and simple. Anyone from ebay that can actually take action

Hi yes i have reported the seller and yes I am in the process of getting my money back, but yet still the seller is still selling with over 27 negative feedbacks, for the same fraud i was subjected to. You buy an expensive lego set in good faith and ...

Draft Listing issues today 4th Nov

When I draft a listing then save for later then go to re-edit or list the item there is nothing there !? no details or photos just a blank screen ! Also if I list an Item immediately then go to revise again nothing there ?! I have uninstalled & re-in...

Setting up a business account

HiI'm trying to set up a Business account for the first time. I already have a personal account, but I wanted more control over selling items.But eBay won't acknowledge my bank details and keeps saying the same thing. Something isn't right.We couldn'...

ebay simple rubbish delivery

EBAY please change this. i had an issue where buyer contacted me, having an issue with the item received. i have agreed to send him a replacement, however ebay simple stupid delivery doent allow me to purchase a separate label. i have contacted cust ...

Buying stolen goods

I had my bike stolen and it had been registered as stolen on the bike register. I found the stolen item for sale on eBay and purchased it, but I have not been able to get a refund. It is confirmed as my bike, with the same serial number of my stolen ...

Resolved! Contact Us not working?

Anyone having issues with contacting eBay? I’ve clicked the contact us and got through to live chat but it won’t let me type anything and everything is greyed out? Having major issues, have tried the app, my phone browser and a computer still with no...

Pre order doesn’t seem right

I’ve recently purchased a preorder for a Pokemon set being release on the 14th of November. Today the seller has posted what they have called using Royal Mail tracked 48. They said they create 2 labels 1 the order confirmation then the 2nd being the ...

Postage

Postage states 3.50 ,when buyer paid ,paid 3.50 ,but then I got charged 87p,we t to post item and label.only covers a letter ? What do I do ? Thanks

Confused about verification

Hello can anybody offer advice with this watch sell please. I advertised a watch on Ebay, a day later it was purchased but the buyer emailed would I send a video so he could check the watch was authentic and he would send his email address. I heard n...

Vendor failed to agree a meet to hand over a purchased item & item is removed from purchase list

I purchased a fibreglass hard top for an E Type Jaguar which is obviously a large, heavy and fragile item. The vendor said they are in Scotland but said they were coming down to England in a couple of weeks and we could meet up and hand over the item...

Listing not showing on international sites

HiI Listed an item with GSP which I have enrolled in.GSP claims the item will be visible to all country's that support GSP.I have checked Ebay.de, Ebay .com & Ebay France and I can not see my listing on any of them.Is there a time delay, my last chec...

order cancelled

16-13768-17083Re Cancellation reasonCancellation reasonIssue with buyer's delivery addressIssue with buyer's delivery addressDate purchasedDate purchased1 Nov 20251 Nov 2025I had paid for the item including postage. The seller messaged that the item ...

charity donations

we are a charity and we receive donations from sellers on ebay, is there a way of getting a report of these donations so we can thank them and acknowledge their donations? we get the paypal giving report but there is little info on there so we cant m...

Customer service

Hi I’m a bit confused why a book I ordered on the 5th of October 2025 then tried to cancel about 5 minutes after I purchased it because I could see it wouldn’t arrive on time between 25th of November - 9th of December. When I contacted the seller the...

refund for wrong item sent

I received a different item to the one purchased from the listing, and returned it for a refund the following day, following the instructions posted by ebay for requesting a refund, ie printing a label, packing it, and taking it to the post office, w...

CAR SPARES OR REPAIRS

bids or make an offer - I made an offer 24 hrs past - accepted, following morning none stop texts about what, were, when, why about what I was going to do with the car, kept changing times to complete the purchase in cash, not with him but someone el...

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Lack of support for sellers

I’ve just had an awful experience I sold something that was completely smashed in transit as a seller it was put in a sturdy box bubble wrapped to within a mm of the boxes life..Yet Evri did their usual dropping it from a great height. The buyer cont...

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Postage label mistake

Hi. Just sold an item. I went to Post Office and did royal mail tracking. What i did not realise is that buyer had generated a label already and had a tracking code. He has received the item but its still showing as waiting to be dispatched so concer...

Trying to relist an item

I had an item on buy it now but ended the listing so that I could relist it as an auction. EBay won’t allow me to do this because it says I can’t request immediate payment as an auction. I don’t require immediate payment and eBay has no information t...

Payment to be updated

Ok so I started selling my items on eBay since last month properly however I've made and sold the correct number of items when will I be entitled to this quick pay within 24hrs as now I'm having to wait for the item to be delivered then waiting 2days...

Click andCollect

I added ~20 items from the same seller - all offering the click and collect option. I then had to go in and select this option on each item but after selecting it for 2 items the option completely disappeared for all of them. I started over and the s...

Buyer chooses Postage

Hi all, I have recently sold a fairly heavy and bulky item. As normal I chose the postage option when listing and picked a more expensive service (about £15) to cover the size and weight. After selling and taking the item I have noticed that the buye...

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Duped by seller to raise case with eBay so he could issue refund rather than provide the item

I bought a golf putter at auction. I was provided with a tracking number to track delivery. After a few days, I looked at the tracking and it appeared that DHL had attempted to pick the item up but logged it as premises closed. I contacted the seller...

Delivery

Hi. I recently sold a disability chair.1 the chair is bigger then the size the delivery team will pick up2. the buyer doesn’t live far from me. can I change the delivery details as I will now drop it off?

Buyer pickup not recorded

I sold an item recently and sent it via eBay's prepaid postage thing. On the tracking it says it's been sent and is "Ready for Pickup." I messaged the buyer to check he know it was available. He replied quickly to say he had collected and is likes th...

Only recieved an empty box

I placed an order for a CO2 monoitor and only recieved an box containing 2 fixing screws. I imediatly contacted the seller and the seller sent an instant reply 3 weeks ago saying; "Dear Customer,I hope this message finds you well. Please don’t worry ...

Resolved! Coupon

Hi, I have recently sold an item and been paid with a coupon. How do i get this changed to a payment? Tks

Collection codes

Anyone no how to get a 6 digit collection code ? My parcel has been delivered but hasn't updated on ebay and shop won't give me it without code ... and ebay says orders been prepared

parts not working

site changed about a week ago. can search etc but can't add items to watch list. the buy it now/submit bid buttons are ghosted and I've missed a couple of offers because the review offer button is ghosted and unresponsive. also, when there are multip...

Account restricted

My account has been restricted for some reason it says check my messages for next steps but i do not have anything in messages. Any help or advice would be appriciated, im mostly a buyer rather than seller.

Resolved! Buyer has changed their mind

Hi everyone, hope you are all ok! I sold and posted out a computer motherboard and the buyer has started a return which e-Bay has approved. The reason they have given is that they have changed their mind. I always put really detailed info on my listi...

Policy violation

I have had enough of these advisers, They took my listing down,which was a postcard of WW11 Postmark German Mail with eagle and swastika. As this was deemed offensive!! It is Militaria part of wartime history. I Appealed ,they then said they had revi...

Two items posted together - buyer claims only one received, then after case closed, opens another !

Apologies for the long post/ slight rant. I am so frustrated and annoyed at the moment I run a small one person registered business. A buyer recently bought two items on a Friday, under separate orders. I messaged her that evening, advised that I wou...

Thailand selling

I have had 2 buyers from Thailand bidding on a band T shirt which has now sold for much more than it is worth. I started bidding at £4 and hope to get £15-25 , but these 2 both went above £120!! Both have ebay profiles that are a bit thin. It just fe...

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Assistance Required – Item Not Received

Hello, I kindly request your assistance regarding my order. I purchased a Nikon D7100 camera and made the payment in full and honestly. The tracking information shows that the item was shipped via DPD UK and marked as delivered. However, the parcel h...

Receiving payment

I’ve just packaged and sent off one of my listed items to my customer. When posting, the Postal office didn’t allow the selected delivery company. I then decided to post it paying for a delivery service they allowed, and didn’t use the printed QR Cod...

Ninja Air Fryer

HiI purchased a Ninja air fryer from Ebay in Nov 2023.. I am looking on my 'purchases' section and can't see the air fryer listed. I have the email to confirm date/place purchased. Does anyone know where else I can find the air fryer listed? The air ...

How do I pay an ebay fee?

I sold my campervan outside of ebay on Saturday. That is I didn't sell my campervan using the ebay ad. I have been invoiced £19.99 which is what I expected to pay for my ad, but I can't find a way to pay it.How do I pay it? Or can I pay it the next t...

Bought a iphone for my grand daughter

Hi bought a new iPhone pro max on the 31st, tried to contact seller twice, no proof of postage. I know my money is save. But you can not get sense out of pick a choice and continue. I don't want to wait another 7 days to open a request I want my mone...

Need to generate another postage label but can't.

I am selling an item but the first postage label has the wrong address on it, so I need to generate another label with the right details but ebay tells me "Only one label and QR code can be generated from this order" and I haven't found any helpful i...

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Problem with duplicate listings

Hi everyone, I have read up on the forum about a problem some sellers are getting with dupicate listings. I could not find the exact problem I am having.At the end of my auctions I relist manually from 'Ended' sometime back to auction, sometimes to '...

simply delivery with lost parcel

My parcel is being returned to me, but I haven’t received it yet. The buyer is waiting for a refund.Should I ask the buyer to open a case so eBay can investigate, and possibly receive compensation for the lost parcel?It was sent with a simple deliver...

Automatic relisting

I cannot for the life of me work out how to turn off the automatic relisting on my item. I have watched YouTube videos and it speaks about opening the item, scrolling to under the description, pricing area and then more options. But I can't find 'mor...

All my bank accounts fail to authenticate on eBay

I have been an eBay member for almost 15 years, (originally eBay UK, then eBay Germany when the UK left the EU, and lately started using eBay Ireland because it is the only English-language eBay site left in the EU). I occasionally sell some of my th...

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curtain passing rings

I ordered the wrong size rings contacted the seller they sent me a return label and said that it would nt cost me to return ,I can not print out this label ,I explained this to seller and asked to print out a label and post it to me my reply for the ...

Refunds

EBay have refunded a buyer but I can’t find any information ? Does this mean I still get paid? I’m just wondering how to find out why so as to avoid future errors

No longer getting seller emails

Not receiving any seller emails confirming listings, offers, sales etc. since 24th October. Checked communications preferences - all ok. Checked my server hosts and they say no mail received from ebay@ebay.com since 24th October so it's not going to ...

Resolved! SimpleDelivery postage label refund - due to using a different courier.

Hi,The buyer of my listed item selected Evri. Unfortunately I do not have the option to send it by Evri in my area, only Royal Mail/ Parcelforce. I went ahead and paid for a separate postage label from Parcelforce online and communicated immediately ...

International GSP

A buyer from USA is wishing to bid on my item (326837574634) however gets an error message stating I do not ship to the USA. International GSP has been selected and so I’m unsure how to resolve. Any help appreciated. Thanks

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Unable to buy Tool blades

Today I wanted to buy some multi tool blades for my Makita power tool for a job I have to do. Only to find that this is not allowed, unless I can prove my age by means of a Credit Card. NOT a debit card.As I don't and never will use Credit cards, bot...

GSP on items to the USA?

A US prospective buyer isn't given the option of using the GSP only told to contact seller.I asked ebay & was fobbed off with 'to do with tariffs' & to send it myself. I won't risk that so when are they liable to sort the GSP out??

selling a listing

I listed an item, initially stating delivery to UK only, however someone in Australia has contacted me to see if I would deliver there. I said I would but when they go to purchase the listing it says delivery to UK only. Can anyone tell me how to cha...

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Sale code

I scanned my buyers QR code when she collected my item. It took me to an ebay page which said sale completed, I did not write down the 6 digit number. I now realise that for ebay to pay me I need this number so what do I do? I have contacted the buye...

Refund declined

I was offered a refund by an eBay customer service agent three days ago. She told me it would take seven days to process. I asked her if I would definitely receive the refund or if the decision could be changed. Her reply was, You will be refunded de...

Resolved! Ship item to another address

Hello, I've had a buyer message me, after paying for an item, to say the address on thier account is incorrect and can I post the item to another address instead. First time I've had something like this happen so unsure on how to proceed. Many thanks...

Listing Violation

Hi Dear Ebay Team !My Listing no 317494396908 my this listing is not activating i didn't voilate any policy kindly solve this issue and activate my listing asap . Best Regards Thank you

Car was relisted without my permission.

Car sold on ebay , the buyer did not complete the sale. I cancelled the sale and closed the listing , then ebay relisted the car and charged me without my permission. I would like the listing fee refunded.

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How to solve wrong postage label

Recently start to sell for first time on eBay and have made the mistake of chose wrong letter size . I have paid for new postage and updated the tracking number how do I get the parcel release to the customer

Resolved! Buyer changed mind again and again

Hi everyone, I need some advice, please. A buyer purchased my item yesterday. Today, after I had already paid for the postage, they requested to cancel the purchase. I accepted their cancellation request and cancelled the postage label. As a courtesy...

Global Shipping.

Hi everyone. Sold an item to a USA buyer but e-bay in their wisdom only supplied them with Royal Mail labels. Despite various attempts, I could not specify Evri , and as the item is 75cm long, it's past Royal Mail's 61cm limit. Can I send the item, w...

fraud

Hi. I was scammed on eBay!!! They sent me the wrong item!!! They ripped me off!!! The item is in poor condition. I tried to return it through Royal Mail, but the seller didn't leave an address!!! I need help!!! I want my money back!!! The seller does...

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Simple Delivery Refund

HelloA simple delivery package has been lost by Evri. My buyer opened a case for package not received. They have now been refunded, however the amount has been deducted from my funds. I was under the impression Ebay refunded when using simple deliver...

Resolved! Book download - is it safe?

I have never bought a book download before but I decided to buy the item below. Is it safe to use? The item number is 406290613901. The book is "Invasion by Frank Gardiner". I have received a link directing me to download audio and a PDF from pcloud....

not my photo on listing

I recently listed an item and had an offer. But when I re-checked my listing I noticed an extra photo after mine. I do not own this item, I have no photo of it to even upload, I have no clue where it came from (or when, as it was not on my initial li...

Auto relist

Hi - wondering if anyone can answer a couple of questions on the auto-relist: States Ebay will relist up to 8 times - after the 8 times what happens? do it continue to be relisted but charged? or does it need to be a manual relist? Is there a way of ...

I want to re open a return request as previously selected incorrect type of return but unable to now

I have just recd my order but need to replace it as wrong item ordered, I raised a return but chose for courier to return from home address, but after thought it would be better to take it to the post office, but now I am unable to raise a return as ...

e-Bay credited my account

Hello,e-Bay credited my account due to me being charged for a re-listing when the purchaser asked for the sale to be canceled. It was only a small amount, around £30.00, so I left it sitting on my account. Several days later, it disappeared from my a...

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Defective product

I just received a message from eBay informing me that Item details: 375565763516 - 5/7L Electric Dough Mixer Home Auto Kneading Dough Maker with Ferment Function has been reported by UK Trading Standards for not being compliant with the Electrical Eq...

Sellers not updating stock

So I have bought the same colour skirt from six sellers - waiting over a week, item not delivered, notify seller, receive a refund. Same procedure each time. I've contacted a couple of the sellers to ask if they have the item in stock and no, sorry, ...

Postage Policy / Rate Table Problems

I can set up a Postage Policy using flat rate prices for UK and overseas shipping. No problem. However when I make a Postage Rate Table for overseas shipping, and select this rate table within the Postage Policy, I receive the following error message...

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