Community Newcomer
Posts: 1
Registered: ‎12-01-2018
Returns

How do I mark an issue as resolved. I requested an refund however seller kindly sent a replacement and said to dispose of faulty item. EBay are emailing asking ibreturn item. Hoiw do I mark issue as resolve.

 

Many thanks

Other Answers: 1
Community Member
Posts: 43,279
Registered: ‎15-10-2009
Answered
in reply to kathknickknacks61

Have you received the replacement item?.

I dont think you can actually close the case 

 

Go to the bottom ot the page and the  resolution centre and see what it says there.

I dont think it gives the option to close the dispute

Ebay give you a date by which you are to return the item and if you dont then the case will just time out.

 

If you have not received the replacement then you need to carry on with the dispute 

as often replacelments do not arrive.

 

If yours has then you have a good seller

 

 

 

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