Returning or Replacing faulty goods - after the return window closes

[gdczuk]

Does anyone know how to obtain either a refund or a replacement for a faulty item.  Return window closed 30 days after purchase, goods went faulty after that - only 8 weeks or so.  Going around in circles on ebay (no) help. thanks - is it actually possible to get hold of a human @ ebay? 

[tressygirl]

You cannot report this to eBay as they do not offer warranties or guarantees on items, just that they are just as described on receipt.  If they are not,  a buyer has 30 days under eBay's 30 day MBG,  Money Back Guarantee policy,  to return the item for a full refund.

If you bought this from a Private seller you are too late to claim a refund.  You could try your payment provider for help with a refund,  now.

If purchased from a registered UK business, who offered a guarantee and is now not upholding this,  then turn to Citizens Advice for your next steps,  if you wish to take this further.

@gdczuk