Community Newcomer
Posts: 2
Registered: ‎07-02-2017
Returning a item that wasn't the same as ordered

HI i was wondering if anyone could help me by shedding some light on how returns work with ebay. I recently bought a item from a seller and instead of the ordered item i recieved a different item of the same type (instead of the model set i orderded they sent a different one). I have tried to contact the seller twice now over 5 days and havent had a response from them so i opened up a returns case. So i have recieved the label that i need to print off to send it back to the seller but what stops the seller from not refunding me or lying about the item condition etc. Im a bit woried that due to the fact he hasnt replied to the messages he wont refund me could anybody help me with this? Also will i be refunded the second postage or do i pay that myself to send the item back?

 

Kind regards Connor

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