Removing a neutral feedback to the buyer

[ukexportimport]

Hi Guys,

Instead of posting the neutral feedback to the buyer ,who didn't pay for the Item,I posted a neutral feedback to the buyer who won and paid for the Item. Can you please help to remove that neutral feedback to the buyer, because there is no way I can get in touch with ebay live customer service representative Thank you

[**peaseblossom**]

Neutral and neg f/b cannot be left for buyers.   Sellers are not allowed to leave neg/neut comments for buyers.    If you put the comment on a positive rating the buyer may be able to get something done about it but you cannot remove it.   You can put a follow-up onto it from your f/b page.