Member To Member Support

Why is eBay misleading me about offers?

Why is eBay misrepresenting the discount and offer price of items I am watching??Has anyone else realised that this offered price is, in fact, lower than the real offered price of £10.02?Has anyone else reported this as a misleading way to display an...

thinking of closing my account after many years

Feel to lower costs due to buyer protection and offers are around same as as what my figure was... plus returns i don't want enforced and pay back postage and then postage to return at my loss, selling items cheap isn't worth while items going down t...

Delaying payment

I'm buying auction items from the same seller that are scheduled 1 week apart. I have permission from the seller to delay payment on the 1st item until the next auctions, but how do I let eBay know so they don't cancel the 1st purchase?

Customer support

Returned an item to seller but the address they gave me was not valid. Seller won’t correspond with me so contacted eBay for refund. Still waiting 3 months later!! So much for customers rights

Return to Sender with Simple Delivery

I posted an item with simple delivery, the delivery failed and was returned to me. The seller was refunded the entire amount, meaning that I paid for postage and as a result I am down -£2.94. Is this correct? I feel like I should have been covered by...

VIP Mobile Numbers

Does anyone know why eBay now ban the sale of VIP Mobile Numbers?I have had an eBay shop for 20 years with 100% feedback and 5 stars across the board - recently I've been having increasing success selling sim cards which just happen to have memorable...

Buyer uploaded fake evri tracking with delivered but didn't arrived anything

I placed an order and seller uploaded an fake tracking which separately indicates package is delivered without any proof of delivery. I tried to add my postal code on evri page there is nothing in Proof of delivery section. Also That tracking shows p...

Trolling

Had some nasty messages last night from an ebay member, randomly calling me a Remain voter and saying my item was worth 1p. How do I report them? I have removed the item he commented on.

ESGOO DAB+ CarPlay 7" Double 2 DIN Android 13 32G Car Stereo GPS NAV Head Unit +Camera

Hello ALL I purchased the above item on June 4th this year 25 and the DAB reception was so bad I was going to return but the seller offer me 1/2 the purchase price back which I accepted and purchased a DAB aerial to solve that problem , however on th...

Delivery to NI

someone wants to buy something I have for sale but it won’t let him as it says I won’t deliver to Northern Ireland. I’m in England so I have no idea why this is, any help appreciated

Klarna

Hi, I have a buyer who is only able to use Klarna to pay for an item I am selling. He says it does not appear as an option for him when trying to pay for the item. I have no idea what Klarna is (I don't have an account and don't really want to open o...

No payment option

I'm trying to pay for an item the seller excepted an offer on. Using the app I'm told to open the browser but when I try to complete the payment I only have an option to contact seller? Any idea? Going over the original listing I can't see any paymen...

Selling Currency

What an absolute Joke the E bay support is.I have asked a question at least a dozen times because i cant get an answer each time having to phrase it differently . When their automated resposes have sent you round in circles every time they offer an o...

Combine Postage.

If a buyer bids on 2 items and wins both bids, is there a way I can pack both items together and combine the postage?

CollectPlus

I got a text today CollectPlus with a code and instruction to collect by 19/08/25. What does this mean? Do I have to go to a collection point? If so, how do I know where to go to? I thought I was buying for postage to my home address. Not familiar wi...

delivery options

Hi all, as of today when I am trying to list an item it appears that the simple delivery has vanished and eBay won’t let me select a postage method which is stopping me from completing my listing the error message I am receiving is to update my posta...

i.have.not.receaved;my.package

i.wood.like.to.talk.to.ebay

post code is wrong when searching.

When searching for an item, "nearest first" my post code is wrong. How do I reset it? My account has the correct post code.

VAT, why am I being charged

I’m not VAT registered so why am I being charged it? I’m just a small private seller. Thanks

Resolved! My return was accepted and refunded... now what?

Hello! I recently received a product which was fake. I reported the item and requested a refund. Since then, I have had my refund accepted and my money returned. I am a little confused though. The website said that once the return was accepted I woul...

Payment after listing

My listing ended and a price has been agreed with someone who missed the auction. How do I raise an invoice or make sure I’m paid, they have suggesting giving them my bank details

Return item to bulky for Royal mail to accept, no way to change the return courier.

Hi there, I am having trouble returning a sofa bed that I no longer needed due to very late delivery (3 weeks past ETA and the guest it is supposed to accommodate has came and went). As per usual I select the return this item option on eBay, choose t...

EBay changed my postage cost

I have gone to pack a bulky parcel ready to arrange delivery when I realise eBay has changed my postage from my own courier to Royal Mail and charged about £3…I post packs of heavy floor and that does not cover the cost.

Refunds

I sent a parcel using Simple Delivery. Collect+ accepted parcel, I have the receipt & tracking number. Buyer didn’t receive. Tracking shows it wasn’t deliveries. I advised buyer to open a did not receive case. I uploaded the receipt and tracking on t...

Buyer arranged Courier Collection - Return Case

The buyer purchased a collection-only item but, instead of collecting it in person, arranged for a courier to pick it up. The transaction went smoothly, and they even left me positive feedback. However, 20 days later they opened a return case, claimi...

Bladed Item - age verification currently broken?

Trying to buy what is considered to be a bladed item (hedge trimmer) - ebay state that I must verify my age in order to purchase, but I can't find any way to do that (I've even added a credit card to my payment methods in the hope that would fix it, ...

categories for letter post 87p

I have been told to list an item as a 'collectable badge' so I can ( overright the simple incorrect postage) set letter postage at 87p I do not want to use wrong category

Return request

Hello!I am looking for some advice.I recently sold an item and a request for a refund came through (I don’t accept returns) listed as ‘Doesn’t fit’ which I rejected.The buyer has now messaged me 2 days later and said that the item is not authentic so...

Change current price without going into Edit

I've just tried to change some prices on my listings and see that the quick way of doing this no longer works, just the long winded way of going into editing each listing. Does anyone else have this please?

What do I do when a seller is not responding to my cancellation request?

I have a seller who hasn't sent an item and has not responded to any messages regarding the order's status, so I have cancelled the sale. Now they are not responding to my cancellation request. Ebay said they would respond in 3 days but it has been 5...

Invoice to Poland and GSP

A buyer from Poland has recently bid and won an item from me and as a member of GSP I expected EBay to sort out the postage costs, but the invoice is asking me to add postage costs and choices, I haven’t a clue about the charges. Please advise.

£10 off with eBay app . How to get the discount ???

Does any one knows how to get the £10 off when using the eBay app ? I usually use my laptop for purchases . I got a message saying £10 off if I use the app . I now have the app but there's no mention of the £10 off ! ?????

+ more sites /info needed on prveouse request Chinese No 3 embroadaries

Ebay you was very helpful for me with your initial assistance with the link you gave me for a graphic site that dealt with in some part my interest to do with finding the difficult Chinese characters of number THREE / No3 on a sew on embroadarary pat...

Offer accepted and then disappeared

I received an offer on an item I’m selling but now there’s no sign of the offer? Do I consider it sold?

Powerbank

Received an Energiser powerbank. It stopped working not long after the returns date closed. Spoken to seller who said they'd send a new one and they've not let me know if it is being sent or they're not sending it. I can't get hold of anyone on ebay ...

ROYAL MAIL POSTAGE DELAYS

When is Ebay to change the delivery time for second class postage, as it is now taking 5-12 working days to deliver and most of us are suffering this, when Ebay state 2-3 days.

Saved Searches

My Saved Searches are not updating on the app at all. Usually hundreds of new listing's, but nothing. Ive uninstalled, I've cleared cache and all info. Ive deleted and remade the searches. Anybody else having the issue?

A buyer in Texas USA

A buyer in Texas USA says he can not buy my item as its says I dont ship to the USA, I have Global shipping selected on my item?

BUTING ITEMS THAT ARE POTENTIALLY COUNTERFEIT

Hi I purchased some body products over 30 days a go for a gift. The quality isnt what was expected. Isent this to the seller but havent received a response. I cant find any online help. Can anyone point me in the right direction please? Thanks Good M...

eBay seller dropshipping not allowed

Hi Seller has been dropshipping products from amazon to his customers (me) how come he is not banned?

Closing account

Requested to close account. No pending sales or payments, unlisted all items. Keep receiving email that I need to unlist all items!Thanks

I want to refund a buyer I have gone through all the steps, I press refund and ebay will not process

I have been a member for many years and this should be a simple process. But trying to get help from the zero star ebay customer service is impossible, ebay has stated they would phone me back 3 times and just no call its so frustrating and time cons...

Email confirming item sold was not sent

An item had been sold and there was no email from eBay informing this. I was not aware until the buyer emailed asking where the item is. This resulted in a late despatch. The item was marked as sold in my account, How can you prevent this happening a...

Sold item history

Hi, how do I view items that I have previously sold please?

postage

A customer wishes to buy two small items and has asked if there was a way to combine the postage

Purchase not showing in history

eBay is clearly aware that this is a problem because they haven't addressed it despite numerous enquiries. My emails to them have gone unanswered. I recently made a purchase, the service from the seller was excellent but I am unable to provide the we...

Having issues check out

Having issues with payment check outs it's saying please check your payment details or use different paying method have contacted my Bank they are saying it's fine have tried to sign out and sing in again but still

Dodgy product

I brought a catalyic converter from a company, had it fitted and the car failed the mot, after th3 mechanic doing some investigating he has said that the catalyic converter is useless, its only half full inside so is not doing what it should, I have ...

Resolved! I guess this is a stupid question but how do I contact a human at Ebay?

How do I get an email to Ebay rather than bots and you guys?

Global shipping programme

I am based in the UK and have just sold an item to a buyer in Australia.I am enrolled with the global shipping programme & my understanding is that the item needs to be sent to eBay's International Shipping hub in the UK. However, I've just printed t...

simple posting for a letter

how do you kist an item for sale that is only a letter less than 100 grammes? ebay start with a large letter on my ebay page!

messaging a seller

I have been trying to send a message about an item I might buy but can't type in my message and the Send Message button is greyed out, presumably because I haven't written any message. The virtual assistant is no help. I have tried 2 different browse...

Relisting

Hi,my item ended then someone made an offer which I accepted. The payment is pending and the parcel is on its way but eBay have relisted the item. Will it affect the pending payment if I delete the listing? Thanks

Post office rejecting parcel after label was generated

I sold some Lego in its original box. When I took it to the post office. They printed the label and then measured the parcel and said it was to big for the medium parcel. I took the parcel home. It looks like it has been shipped but has not. What sho...

Return issue, not sure what to do next

Hoping someone can advise.Had a buyer message stating that item was not as described and wanted nearly a 50% refund. As this was an expensive item I asked for them to request a return through Ebay, they did not want to but started demanding the parti...

Ebay status screen on another monitor ?

Hi,I'd like to have an ebay status screen showing number of orders to dispatch etc on a small 2nd screen attached to my PC (I have the display already setup) . Something quite basic but easy to see. Is there a way to do this and have it auto update e...

Buyer protection

Hi, I bought a n ignition switch for my Peugeot boxer in October last year. It was stated that it was the correct one for my vehicle. Last month the ignition switch melted and went on fire, causing damage to the engine ecu. The insurance company has ...

Help with listing

Please help. I'm trying to list a cutlery set of six fish knifes and matching forks. I get message saying can't sell under 18 sellect ok. But nothing happens to my listing. What am I doing wrong please. Any advice

Simple Delivery

Has anybody had the same experience as me where postage for all listings have been converted to Simple Delivery only option . In addition EBay has converted the majority of my listings to small parcel even when they are not small parcel. So I have a ...

Resolved! Registering cash sale

Took cash for an item collected from the house, nether seller nor buyer knew anything about collection codes - buyer has tried to raise one retrospectively but can't ... happy to set my account straight but can't find a simple way to mark the item as...

I sold some books and chose the option for the royal mail to collect them but no one came

should I still wait for the Royal mail to come to collect or print the prepaid label and drop the books myself? Also I made a mistake. I put 2kg in the listing but actually 6kg. If I drop the books myself, can I pay for extra weight at the drop off? ...

Return request

EBay have sent me a message ‘ We’re contacting you about a return request my buyer opened…this order was processed through simple delivery, so we handled the return on your behalf. You don’t need to take any action and you won’t be charged for this r...

What to do?

I purchased a very expensive camera on 5/08. The estimated delivery time was roughly 11/08 to 15/08 and the delivery option was “Other 24 Hour Courier”. I asked the seller if he could give an indication of the possible delivery date as I needed to en...

Resolved! Is it possible not sell to users with 0 feedback / new users.

Is it possible to do this kind of setting?A few new users with zero feedback purchased items from me and never paid. I had to wait four days before I could cancel the orders.All my listings are set for immediate payment, but somehow, when they go thr...

Defective Phone Purchase

I purchased a Google 8 Pro phone in May this year. The returns window was 27th June. I contacted the seller on this day indicating that the phone kept freezing, and rebooting... that I had done factory resets, restricted which apps were working, and ...

Blocked

I have recently purchased 3 wheels off EBay.The seller as asked me to cancel the order but I have notreceived any refund from him .

I sold an item that is going to a UK address but it seems that the buyer is registered in the U.S.

I sold an item that is going to a UK address but it seems that the buyer is registered in the U.S. so ebay has charged international postage for it to go to the UK address, I don't know how to resolve this situation.

product research

how can i do a product research for a higher profit?

Simple delivery is a joke

Evri as everyone knows is the worst service in the UK. Most systems are now automated and use AI. You cant get anywhere unless you talk to a person. The simple ebay delivery service is a joke because the seller is no longer responcible for the delive...

purchases x 2

I should've sent two purchased items as one package but tried to send individually not realising that both had the same label details. One has gone as per but I'm struggling to see how I can get a second and a completely new label for the second item...

Royal Mail notified the client owes additional £1.50 extra charge

Hello! I need your advice. On July 31st I sold 1 scrunchie. The package had free shipping for the customer and was delivered via Royal Mail. I printed the label provided by eBay, put the product in an envelope, went to the post office, they scanned t...

Resolved! Fed up With People Lying In Order To Return

After 13 years with eBay I reluctantly stopped accepting returns after finding myself so out of pocket with the sendinging postage cost - as ebay expect you to refund in full - only to find people now just lie and say it is not as described - even wh...

Verify new account

I cannot believe it will take almost 10 days to verify my new bank account. Funds are on hold for this length of time and I find this unacceptable. I am not a regular seller / user on ebay, so have no hesitation in closing my account once I receive w...

Oversea buyer

Hi, although I have excluded oversea buyers I have been contacted by one who wishes to use u/KingBenneth as an intermediate. Is this allowed through eBay or should I be extremely careful? Thanks.

Faulty car

I bought a car at the advertised price with no inspection. On the way home I realised that though the mot was valid it wasn't legal to drive. I asked a garage to in investigste. I thought wear n tear, so be it. After over a month of work they confirm...

Vintage 1965 Carnival magazine

Hey,I’m listing some vintage 1960’s Carnival magazines and some are allowed but some are refused citing URLO. I have seen lots for sale on eBay and according to rules they should be allowed as there is no nudity and they are not obscene. Why are some...

Postage issues with evri costs

Hi all. I've had no issues before selling items. But the latest has me stumped. I sold an item and the buyer paid 2.94 for evri postage. I went to purchase the label and it wanted to charge me 5.46 for larger post costs. But it's been sold with and p...

postage

In need to send low priced items by 2nd class post How can I do That

Holidays

Hi just wondered if you can sleep your account when you go on holiday or do you have to tell people you will post when you get back

Ebay balance not chaged since 7th August.?

Can someone please explain why my Ebay balance has not changed since 7th August despite 10 items sold and delivered..?

iPhone Scammer Seller

Please can someone help me? I purchased an iPhone on 9 August. Seller asked me to cancel the purchase as he was unable to send the item. I sent him a cancellation request. Three days later he declined the cancellation and messaged to say it’s on its ...

Postal Refund

I have approx 20 claims which are now more than 40 days, how do I speak to someone or chase them.Previous conversation with a person who was not part of accounts/claims last week stated be patient !

Why can't I sell my electric mountain bike on ebay

Logging in

Can’t log in

Automatic Pay Pal Payment

When I make a seller an offer on Ebay I get an automatic PayPal payment taken from my account when the seller accepts my offer. This is fine when buying a single item but becomes a problem when you want to add other items to your Basket so as to get ...

Postage label not printing with iPhone or ipad

Hi,Has anyone had problems with printing the postage label with an iPhone or iPad. All works well until the print postage then the pages just keeps refreshing. I can print an invoice etc but it is just the label.I now have to put on my computer to be...

Posting sold items

I sold an item but it wouldn’t let me print the Evri label due to an error in the recipient address, so I posted it via the Post Office instead. eBay still thinks I’m sending it via Evri so how do I update it?

Returning an item to a different country

I purchased a T Shirt from a London based seller Now need to return it as it’s not correct size .Seller has it set up to return it o China at my cost, the cost of return to me is double the cost of the item. Seller does not respond to question. How d...

Fees for a relisted vehicle

I've just been charged twice for a vehicle listing as the original buyer made an offer that I had accepted but could not pay or collect. I therefore relisted the vehicle. How do I get a refund/the charge removed? Thanks

Click and collect and Evri

A Click and Collect garage is refusing to accept deliveries from Evri however they are not telling anyone and so deliveries are getting returned. I want to get in touch with eBay so that others don't get this problem as everyone loses by it. The gara...

new postage label

I had to purchase a new postage label in the post office as the size of my parcel didn't fit the label options on ebay. My buyer paid for the original label & I had to purchase one at more than double the cost. I tried to cancel the label but it didn...

Lost items

How do I claim for a list simple delivery item with eBay . Evri lost the item but say I need to claim via eBay . How do I do that please ? Thanks

uncollected items

I've sold two items within the last year on a 'collect only' from home basis that have been paid for but not collected. One buyer communicated briefly to say he was out of town but his daughter would collect but never communicated further, the other ...

how to list without VAt for international customers

Can any body let me know that how I can list the price without VAT and VAt should be charges for local buyers not international buyers.? VAT should be charged when item is shipped to UK only.

Help

How the hell do you get to communicate with a real person ?

Simple Delivery - am I protected for iPhone scams / delivery issues?

Hi, I find myself in need of selling an opened but brand new iPhone (which I studiply cannot return to store because I took it out of the box…).I see that postage options have recently changed and I’m being pushed to Simple Delivery, where normally I...

Seller lied to me

I purchased a steering rack for my car, which had broken down in Romania. I searched for the part on eBay, found one, and asked the seller if it would fit my car, providing him with the car details. He assured me that it was compatible and that I cou...

Im not at home to send a sold item

Hi, I've sold an item but I'm away for two weeks. The buyer is happy to wait.Will it just remain pending until either of us cancel it or is there anything I need to do?Thanks.

I HELP! I received a refund for a lost item

I received a refund for a lost item but now it's turned up . I cannot contact the seller as they are no longer a registered user. How do I contact Ebay to repay them??

Seller cancelled by order after accepting my offer

I bought 2 items and made an offer. Seller accepted. I paid immediately. Collection was arranged for this morning. Seller contacted me and said his sister wanted more money. He offered me either one item instead of 2 for same price. Today he said do ...

Returns

Why is ebay return such a muckup i made a mistake in closing a return now i can not open a new one according to agents, so had to send back myself now seller not responding about refund and no help at all from anyone about time ebay sorted themselves...

Full insurance

I have sold an item for £350 and paid for standard shipping. How can I increase the insurance to covert the full value?

Cancelling a bid

I bought something by mistake but despite me contacting the seller within seconds of buying the item nothing has happened and it has been impossible to get eBay to do anything until they proceeded the order hours later. It looks as if I am going to b...

Resolved! Scam of iphone 16 pro/ pro max

I observed an weired thing in ebay recently and not sure whether my observation is correct or worng. Some fraude sellers are selling iphone 16 pro max 1TB at cheaper rate and they are shiping empty box to the customer. They are also refunding when ca...

Resolved! Registering bank account problems.

I have been trying for the last two weeks to register my account but it says my details do not match. Its a new account, same name, same address. I have no clue what doesn't match. i don't do online banking so this is entered manually.

Order Not Received

Seller posted my items on 6 August and still not arrived I raised a request via eBay and eBay has put on hold until 24 and the tracking of parcel has not updated in days and Evri have had admitted that parcel is misplaced so I do a talk eBay to get a...

Resolved! EVRI PARCEL DAMAGE

HI IM REQUESTING A CALL TO DO WITH A PARCEL THAT ARIVED IT WAS THROWN IN MY BACK GARDEN AND I WAS HOME AT THE TIME SO I CONFRONTED THE DRIVER WHO SAID HES ALWAYS CAREFULL BUT THE DAMAGE TO THE BOX IS A DISGRACE AND THE ITEM INSIDE IS RUINED THE BOX W...

£10 off for installing and buying through App

I received a message online saying if I installed and bought an item through the app I would get £10 off but there is no option on the app for this and I found a code online ALLYOURS10 but this doesn't work either. Anyone else having the same issue o...

Valid id

HiMy ebay payments are on hold until I can provide valid id, but the only photo id I have is my passport which is expired and I don't drive, I don't know what to do Regards

Return of extra large parcel

Hi, I’m trying to return a rug which is 2.4m. I understand that it has to go by express48 large (Parcelforce) but does anyone know if the QR return code issued by eBay covers this or is it total mail only?

Callback

Hi i need to speak to someone call back

Selling

Hi , I cannot list for selling it doesn’t let me post my item ( motorcycle)

VAT added to purchases of children clothing.

I have noticed VAT being added to the purchase value of children's clothing. ( Age 7-8). Thought these items were VAT-free in the UK. Sellers have told me that it is added automatically by eBay. Is this right?

Gazebo

I bought a pop up gazebo in april i only use it for hot tub about 2 weeks ago i noticed a small rip which just got bigger its in an enclosed area were wind can't get to it i contacted the seller he told me to send photos which i did every message i'v...

Phone Buying

Just bought a phone from a seller at Hong Kong and I am a bit scared ... Don't know if there's anyone with experience about buying phones from Hong Kong

Age verification. No credit card

Ebay age verification...no credit card....what is the solution

Resolved! Over 18 restriction - Letter Opener

I have a buyer trying to purchase a letter opener. They tell me they are in their 60's but eBay won't allow them to buy the item. Is there something they are doing wrong that I can advise them on?

Upload problem cancel

Guys can someone help , cause I uploaded something to sell and it was taken down as it has a violation, so I decided to click resolve . However it’s been a few days and it is still up on my listed page but says taken down and violation. I don’t want ...

Men’s adult magazines

would like to know correct category/ procedure to list adult men’s glamour magazines without being removed by eBay

uploading a photo

Why I can’t upload my own photos to sell an item? I get this new page of capture a photo and my own photos doesn’t from my album doesn’t get through?

account suspended after 3 years

Hey, Today i am really upset as my eBay account got suspended after 3 years of work on it and having 3200 plus positive feedbacks and 95.6 % positive rating, but eventually eBay just suspended my account without asking for any verification. I work on...

Drumkit

I'm thinking of selling my electric drumkit. It would obviously take more than one package to send to a potential buyer. Is there a way to opt out of the ebay simple delivery thing?

Help

How do I get this sorted, brought studio unit wardrobe 3months ago and could only fit it up now finding the right people for it, 1 attachment isnt working and broken to studio lights, its covered under 12months guarantee/warranty and seller isnt resp...

ebay postage

I sold items on ebay, after payment ebay produced a link to a postage label. I never used this (I posted directly myself) I never printed it.Yet ebay have charged me for this postage and taken the money?

Buyer states item is faulty but after 30 days

Hi, just trying to see where I stand as ebay help is running me around in circles. A buyer has messaged 36 days after collecting an item (small kitchen appliance), saying it is faulty. I am a private seller, Question is am I obliged to offer a refund...

Return address for buyers returning an item

How can i change the return address on my ebay account? It is currently an address from previous residents and i cannot find a why to change it.

How are Ebay allowing people to sell fake items on here and just get away with it

How are Ebay allowing people to sell fake items on here and just get away with it ?the usb memory stick fakes are out of control as are the SD cards and ebay does nothingas long as they getting there kickbacks there happy to let people get scammed.

Cancelling an order

hello I need cancel item which I canceled

Postage

Hello folks, I selected the wrong postage option when creating a ebay listing. The item in question has just sold and im trying to update the postage options, but i'm not sure who to do this.Any advice would be greatly appreciated.

simple delivery costs

just checking on items listed, and found auto simple delivery has been added, making my item too expensive, how do i change to postage of my choice, royal mail 2nd large letter is what i used before this change over and it's cheaper

Preferences

I posted an item yesterday and selected returns accepted for 14 days and selected the simple postage option. Then once it went live it said I didn’t accept returns and also accepted click and collect (which I don’t). That’s one issue. Ive gone to pos...

Hi someone as bought my item from overseas,I had postage for UK ,what do I do ?

What do I do about the postage costs, as I have costed for UK postage

Postage refund

Buyer gave me wrong address so item returned back to me. She wants to cancel order but wants a full refund including postage iPad to send the item.

Withheld payments

Ebay has not paid me for item I sold two weeks for £240 and have sent me a message stating ( your buyer has reached out about their order ,since you used simple delivery we'll work with your buyer directly on any delivery related questions) I've emai...

Sale item has been hidden!

I just spent ages setting up a sale item, listed it and have just received a message saying it has been 'ended' and I must revise the list - I go to revise the listing but the link is 'broken' and just opens a dead page! has the site been hacked? Thi...

?!!!? where is real contact with ebay on contact us site?

Where is contact detail on COTNACT US website? faq is not a contact us?

Royal Mail pick up

Royal Mail did not pick up my parcel as arranged although I had left it in the designated safe place. I can’t arrange another pick up without problem and paying. Why can’t I just get a Royal Mail label and I’ll post it myself ? It just says Royal Mai...

ACCOUNT SUSPENSION

Hi , I have received an mail that my account has been temporarily restricted from selling and buying on eBay because of concerns about your seller account. I was not given any reason, Do I need to wait to be reviewed because I could not find and link...

Simple delivery

An item I sold on eBay as a simple delivery and was posted via Evri . The item was lost by Evri, they have advised I need to make claim for a list parcel via eBay . How do I do that please ?

Oversize product incorrectly having pre-paid labels created

I have listings for oversize products that include a delivery cost appropriate for the size of the product, but it appears that the simple delivery process is still being implemented.On a listing where I have an additional postage / delivery cost thi...

Furious with ebay. Sellers can upload any old tracking and keep the money!

I ordered an item. The fedex tracking shows delivered to a postcode which is not mine, and not the one on my order. Ebay have let the seller keep my money even though the tracking clearly shows it was delivered somewhere else! I asked the seller for ...

Item Stuck In 'Order processing' Status

Hi all, I am hoping someone can help me with this. I purchased the item shown in the attached screenshot, however the status is stuck in 'Order processing'. I tried to buy these back on 27th Jun, Order number: 09-13252-79687 I have contacted the sell...

eBay refuse to do anything on potential scammer

A user made an offer to a camera I’m selling which I accepted. I was a bit suspicious as this is a brand new account with no reviews. But then I thought, if I’m a first time buyer, would I be want that skepticism. But then I saw this message. I sighe...

Seller has not refunded me

Need help please! I bought a pair of Per Una Jeans from a well known seller (they sell from high street chains.) They accept returns. I purchased these on the 30th July and were not the right length (their fault not mine) so I messaged and said I wou...

Resolved! how to clear history of serched view items

how to clear history of serched view items?

Is the £10 packaging credit a scam?

Hi, I have subscribed to a featured shop at the end of June 2025 and have only received 1 x £10 coupon for ebay packaging as part of having a shop. I contacted customer support and was told that the coupon is for July 2025 and I shkuld get August's b...

Can negative feedback be left for a buyer who bids and does not pay?

Can negative feedback be left for a buyer who bids but never pays. This buyer has in the past placed a bid on my item and then retracted the bid and now has placed the winning bid, but has not paid. The bid was placed at the last minute so the buyer ...

Postage shown on the order for both me and the buyer

I recently listed an item and selected buyer pays postage. When sold and I prepared to send it I was required to pay the postage. A bit surprised as I thought a label would be provided for me. I chose to add proof of delivery at an extra 90p because ...

My buyer bought 2 items, i put them in the same box

My buyer bought 2 items, i put them in the same box and now one item is marked undelivered because i only used one label. my buyer has told eBay he has both items but eBay will not release the funds.

Fraud

Hi, I am trying to contact somebody reference somebody using my credit card on Ebay but not through my account.I have all of the transaction codes through my bank and was wondering if somebody can help me

repair spares

I AM SO NOT HAPPY WITH EBAYS RESULT I SOLD AN ITEM UNDER REPAIRS SPARES NOT WORKING HAD TO SEND TO USA TOTAL WAS 135 POUNDS THE CUSTOMER SAID HE WANTS TO RETUN AS NOT AS DESCRIBED NOT WORKING I SAID IT WAS REPAIRS OR SPARES HE TOOK IT APART SAID BROK...

Evri lost parcel

Hi I need to get in touch with eBay but don’t know best way evri have lost a parcel that I sold via eBay & im trying to claim for the lose evri say I need eBay to claim for me .

CHANGE POSTAGE METHOD AFTER BUYER HAS PAID

Hi - I am new Ebay so not sure if I have set up my postage details on the account correctly.I have sold an item, but it appears they have selected Royal Mail for delivery.I actually have a courier I use and want to send it via APC, but I do not know ...

Sent only 2 camping gas cannisters instead of 8 based on misleading photo on eBay site

I was sent only two gas cannisters when I expected 8 for the price of £9.95. My choice was based on a misleading photo of a pack of 4 cannisters where there should have been a picture of 2 cannisters. Returns aren’t easy because Royal Mail don’t allo...

Verify my age but don't have a credit card

How to verify my age but don't have a credit card to do it with so what can I do

Cancel a subscription

Hi, I’ve been buying a product for my dog on a regular subscription but can’t see how to cancel future payments… any ideas? Have sent a message to the firm but want to ensure no more payments are made . Thanks

Changing feedback

Hi,Does anybody know how I can possibly get back to change my review? I have tried and tried and no luckThank you in advance

Ebay stopped me from buying a item saying that I need to prove my age by giving my bank card detail.

I have been a Ebay user for many years now as a seller and a buyer and it seems eBay are trying to *bleep* as many people as possible with their constant changes. The latest issue is I tried to buy some bandsaw blades and Ebay are asking for my bank ...

Unbelivable Buyers Address

A week ago, a buyer bought an item from me, and I posted that item the next day. All I got from eBay was the buyer's name, Fishguard, Pembrokeshire, and the postcode. I was skeptical at the time, but I had nothing else to go on, so I posted the item....

Buyer protection and Money Back gaurantee. No online agents, no phone calls

I have been trying for an hour to get an update on my Money Back Guarantee case. This is going to take so long that the seller will get the item returned as it is stuck in a postage depot, plus my money. This is beyond annoying. What happened to live...

Multi user account access invitation doesn't work.

I am trying to get access to a multi user account but the invitation doesn't work. I receive the e-mail invite but when I accept I get "You don't have permission to perform this action. Please contact the account owner."https://www.ebay.co.uk/actexp/...

Postage refunds?

Hi all. EBay took money from my sale and provided a qr code for postage, but when I took it to the post office the weight was too much and I had to ship it a different way. I’ve now paid £30 to send it and £20 not to send it! Any idea how I can get a...

Damaged item sent on EBay Global Shipping Program

I sent an item via the GSP to America. The buyer has now received the item and it is smashed. He understandably now wishes to return it. Why am I being held liable for this when EBay GSP is responsible for damage.Can anyone offer me any assistance in...

Sending a bulk item

I sold a heavy item how do I work out the delivery cost and who pays What is the best way to send

Waiting for payment.

How long do I have to wait for payment before I can offer the item to another bidder?

Resolved! Getting paid after posting a collection only iyem

Hi, I listed an item as collection only (large print) and this was purchased. The buyer asked if I would send it and agreed to pay all the costs (which they have). They received the print yesterday and are totally satisfied, but because they didn’t c...

What do I do next?

First time since ebay 'improved'. Item has sold; I see"buyer requests total price"; somewhere I saw a buyers protection fee had been added to what I was the highest; I see no link or anything as to what tp do next.

royal mail / simple delivery

I am using this new system and my parcels are either not collected and when they are collected they are being returned to me

Internationally postage

Hello guys. I received the order from Brazil. I don't know how much I need to charge for posting to buyer . I check the prepaid label on ebay ups charging £53.99 from uk to Brazil. How i can set up internationally postage and how much i need to charg...

Negative not received.. only posted yesterday how is this possible

Buyer left negative feedback today not received I only posted yesterday 2nd class the order details show he should receive it by the 19th it's only the 14th today how was it possible he was allowed to leave negative not received after 24 hours of pos...

Email address for courier

Is there a way to get the buyers email address added onto the order details screen? Would be very helpful so I can add it on to the booking for the courier to help with tracking.

Bank account verification

How long after the 1p was deposited and withdrawn was the new bank account verified and eBay balance was able to be withdrawn to said account?

Posted a dress to sell but took it down, after not selling

I posted a dress for sell on EBay for my first listing but I then took it down due to not being able to sell it on EBay, I managed to sell it to my neighbour off the site so took the listening down. I have now been asked the pay around £4 as a fee, t...

what's Royal Mail drop off?

Just sold something that i usually put in a 2nd class large letter and put in the letter box.The new simple delivery has taken over and it is now a tracked 48 hours for a item up to a kilo.The item weighs under 100g.Not to worry i think to myself.It ...

Signing in and proving my age.

Firstly, I wonder why I have to sign in every time as I always tick stay signed in. Plus I am continually told my password is wrong. No - it is right. I tried to order a tree lopper yesterday and suddenly they want my bank details to prove my age! Ei...

Policy Violation

I have a board game listed called "Cash N' Guns" It has been called as a Policy Violation under the Firearms Policy! It's a board game and there are dozens of them on ebay but for some reason mine has been cancelled. What can I do?Any help much appre...

Payouts do not correspond to orders

The amount sent to me from an order(s) as a payout does not always match the order total minus fees and postage amount, I have some that are very random amounts. Is there a way of corresponding orders to payouts at all or a way of working it out? Tha...

Confusion over receiving offers

Ok so I have been a member of ebay for over 17 years. when I receive an off from a buyer you usually see the base offer somebody has sent, so example if I have an item for £40 and buyer sends me an offer of £35. then it would tell me I have an offer ...

Resolved! Confirm your primary dispatch from address

Hello, I am having a little trouble. From the MyEbay page if I click on the 'Accounts' tab I get asked to confirm or change my 'dispatch from address'. A box pops up telling me the current setting(which is correct) and suggests I change it as Ebays t...

How on Earth do I withdraw balance?!

Hello How do I trigger a payout to my bank account? I'm absolutely flummoxed. I have a listed bank account marked as 'used for payouts'. I have a positive eBay balance as seen in My eBay Payments. But absolutely no where do I see 'payout' or 'withdra...

Concern with a buyers account

EBay message stating they cancelled an order as the buyer was no longer on eBay. problem is I've already dispatched (and it was an expensive item). It's due to be delivered tomorrow. I don't appear to be able to cancel the courier online.I've been pa...

recived a vinyl album i didnt order

hi there recived a vinyl from somewhere in Scotland I didn't order !

Faulty phone

Bought brand new phone Sony L2 in June. Cable was not working so seller offered £7 to save return 3 weeks down the line phone will not charge and charger is red hot , frightened in case of fire as of yet no response from seller e bay is saying we can...

Buyer unable to pay on site

A person from Guernsey has bought my item, I opted for for Royal Mail simple post by QR when I listed it but he says the option to pay is greyed out and at my end it both postage method and location is blank and I can’t seem to edit anything how can ...

Account Restrictions

My account is restricted and I can not get it resolved. The time line of events are roughly as follows. I bought a product. There was a mix up with the mail but it arrived after the refund had been issued. As a sole trader, I asked how I can pay them...

payments on hold

My account is restricted under MC011 policy Violation.So can anyone please help me in reinstated this account and do ebay send fund to the buyer if there account got restriction?

Help ! Withdrawing funds issue.

Does anyone know how to navigate round the now “continuous” problem of withdrawal of funds.in the last 2 weeks every time I use the payments tab in the seller hub the arrow next to the funds available does nothing! Help!!

Resolved! Bought my own shipping but ebay charged me anyways

Yesterday a buyer urgently needed a parcel so I bought special delivery with my own money, but now I cannot add tracking details as the Ebay Simple Delivery option was on.It already charged me for the ebay delivery label.Is it possible to get a refun...

edit handling time on bulk listings

I'm trying to edit multiple listings now I've moved and can't get to my storage container as easily, but its not giving me an option for Handling / Despatch time. I've edited all my postage policies but its not making a difference so I assume that's ...

Seller protection

Hi , can I have some advice, I recently advertised an expensive bike on site, someone paid but the payment was pending , they said they would pick up a few days after but didn’t show , I then have not heard anything for a week, today the funds cleare...

iPhone sale

Hi people i recently sold an iPhone and the buyer paid £126 I got £118 after the fees etc. the buyer initially wanted to collect as was willing local but then asked me to send special delivery as they were heading back to Carlisle for work. as such t...

Ebay Simple Delivery

i sell framed autographs some are A2 20x18 inches in size and once packed are a Parcel force Large parcel but Ebay Simple Delivery only gives me small or medium size parcel option. I cannot even adjust this at the post office as Im tied to the label ...

Fraudulent seller

Hello, I have purchased an item and paid for it , the seller contacts me to say he no longer had the items and said he’s already sold it, I ask to cancel my purchase so it refunds my money , he won’t do this so I’m in limbo, I’ve contacted the seller...

eBay click and collect store Argos have lost my £600 phone

Argos as lost my £600 mobile phone I ordered it on end of last month for next day click and collect But wen I went to collect it I was told that couldn't find it and to come back so I did several times and was told last time that that have simple los...

Cash on collection

How do I change the listing to give cash on collection as an option

Is Simple Delivery mandatory now

Is Simple Delivery mandatory now? Reason i ask is there is no option to add postage over 20kg which parcelforce do up to 30kg? Is another service available for large parcels?

Selling restriction

When I go to list an item I am prevented from doing so and receive this message - "Unfortunately, you won't be able to list any items. Go to the eBay Resolution Center to resolve your open cases. After you resolve your cases, reply to the email in yo...

Shipping size and weight options not matching my item

Subject: Shipping size and weight options not matching my itemHello,I am trying to list an item for sale which measures approximately 65 × 55 cm and weighs 1.2 kg.The problem is that eBay’s current shipping size options do not allow me to select a pa...

Parcel size larger than postage paid

Hi, my parcel size is larger than the postage paid by the buyer, how can I ensure that the courier doesnt charge me extra for sending? Is there any way I can pay the difference? This is for a collection of a large item, larger than the 61x40×40 limit...

Where is the Standard letter option in Simple Delivery for small items?

I am a private seller and have a number of electronic component items for sale, that are very small and can be delivered via Royal Mail standad letter second class, primarlily to keep the costs down and be competitive.In Simple Delivery the standard ...