return of sale

hi

i sold some sandals on 20/4/2018 have had a message from the buyer if she can return and have a refund firstly it states on my profile returns not accepted secondly there is nothing wrong with the sandals apart from they dont fit her they are a size 5 were sold as a size 5 and the buyer is a size 5 therefore i havent mislead or mis sold in any way shape or form so do i have to issue a refund?

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If the return is for 'does not fit'  and your listings state no returns,  you can politely refuse,  and explain the policy, 'no returns'  covers does not fit,  or change of mind.

 

Be careful that she then does not open a case for item not as described,  then that would force a refund.  However,  if this happens it would be worth calling eBay Customer Support from the Help & Contact tab above.  Ask them to read previous messages from the buyer stating clearly item  does not fit,  then opening the incorrect case.  You should win that argument!