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Unpaid item which should have sold through global shipping Programme
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12-11-2017 9:10 PM
I've had an item sold which didn't sell through the Global Shipping Programme which I'd opted for. Consequently when researched the buyer's cost to ship it the cost was expensive and although I've contacted the buyer several times I've had no payment or response. Can you advise what I should do?
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12-11-2017
9:12 PM
Simply open an unpaid item case, run it for 4x24 hours timed to the second the case opened. Sometime on day 5 of the case you will see on the case screen the option to get a fee credit - close the case at that point. Buyer gets a strike and you can relist the item.
https://resolutioncentre.ebay.co.uk/
Ignore everything the buyer might say - you only get 1 case per transaction and closed cases cannot be reopened.
Add their id to your blocked bidder list to prevent them returning.
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