EBay ruled in buyers favour

[petes2130]

Hi. I recently sold a part from my van that was no longer needed as I had upgraded that part... The person bought it on eBay had it a while... couldn't fit it to his van so told me it was defective and wanted his money back. I refused as there was nothing wrong with it whatsoever. Also I did not want to receive it back as it's probably been damaged in the process of fitting. I and the seller exchanged messages... his messages made it clear that he didn't know what he was doing with the van part. He got eBay involved and they have ruled against me. Now my PayPal is in the minus and I have no van part. Am I supposed to now wait till the buyer can be bothered to send it back in whatever condition it's now in? What am I supposed to do... I don't usually sell anything on eBay now I'm out of pocket and less a part for a van that I was selling that was in 100% good condition.

Thanks

Any help would be appreciated.

[norseway53]

When a buyer opens a vase for not-a-described, the seller should respond with the offer of a full refund on return of the item.  If the seller refuses the return or fails to respond to the case then eBay assume that the seller doesn't want the item back and will simply force the full refund without asking the buyer to return the goods.  eBay have no way of knowing who is right so the resolution centre is set up to restore, as far as possible, both parties to their pre-transaction positions.