A seller has just left negative remarks on my feedback profile.

[dancingfredastare]

I bought a jacket on 6th April.   The postage was £6.29, I was expecting it on or before 10th April.    Yesterday, I sent a polite note to the seller to tell her I had still to receive the jacket. She didn’t respond so this morning, through eBay I informed that it hadn’t arrived but still wanted the jacket.     This afternoon, it arrived.   It was not as described.   It was sold as a leather jacket, but was 100% polyester.   Since then, the seller is adamant that she won’t pay for return postage, she has been abusive, and she has put negative comments on my feedback page.   Firstly, I reported the negative comments to eBay.   Will they remove it?   How do I report the seller?  It looks as though I’m the first person she has sold anything to.

i hate to cause a fuss, so I’m upset about this unnecessary carry on.

[1956glyn · Accepted solution]

Hi

Did you open an Ebay case for not received.....if yes and it is still open then you must ask Ebay CS to change the case to item not as described.  Ebay will force the seller to pay for the return tracked postage.

Escalate the case a full 8 days later for Ebay to step in if necessary.