Seller News: July 2025
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Forum Posts
Rude seller, has not sent power supply for purchase
Hi there.I'd welcome some advice. I purchased a piece of used audio equipment last week (£155). The seller messaged to say he had forgotten to send the power supply, but did I really need it? Obviously I answered yes, as I cannot use it or check if i...
Seller. Item delivered but not received.
Infrequent seller here. Item was delivered with proof of delivery photo at front door. Buyer says item not received, possibly stolen from 'safe place'. They went on live chat and was shown delivery photo, told by Yodel that seller needs to take it up...
Packlink eBay Yodel..
Hi..I hope someone would advise me.I sold an item via packlink eBay yodel.It was delivered to an incorrect address.The buyer informed me of this straightway..the tracking was showing someone else's front door.I gave the buyer a refund.Case is closed ...
Royal Mail scanned pick-up incorrectly
Hello Royal Mail scanned my item incorrectly and marked it as ‘item wasn’t available for pick-up’ even though they took the item from me. I contacted Royal Mail and they confirmed the above and assured me it will still be delivered. Because I now hav...
Ordered and paid then purchace disappeared
I made an order on Ebay 21/07/2025 and paid for it. Received an email confirmation for Ebay showing my order number. When I click on tracking info I get an error. Went to check my my purchase and to my shock it's not even there. So I paid for an orde...
Parcel Lost by Evri
Hi Evri has lost a parcel I sent through them (buyer chose the courier) but they are saying I can’t place the claim with them because I bought the label through eBay simple delivery so they need to open the claim. Will eBay actually open a claim caus...
Resolved! Anyone there???
Anyone know how to contact a real person on ebay - just going round in circles...clearly frustrating..!
Customer order arrived 6 weeks late but I have already issued a refund.
Can anyone help with this situation, I can't find any help or answering via eBay.The customers order was sent out on the 6th June 25 and customer opened an item not received case.I issued a refund on the 16th June 25 thinking it was lost and was goin...
Have not received replacement
Earlier this month I ordered a costume and when it arrived it was a lot smaller than expected. I contacted the seller asking if I could exchange for a larger size. I explained that the item had not even been tried on and I could send it back so they ...
Resolved! Bought an item says it is delivered but wasn't contacted seller through eBay date delivery was befo
Bought item says delivered but wasn't date of delivery was 1 day before I bought it
item delivered to wrong address
have sent many messages and the seller does not respond...
Negative feedback received
Hello I am having a issue with the negative feedback by the buyer he said " item not delivered yet" second day item was delivered. I approach ebay but they didnt remove the feedback . I asked the buyer he still angry not close the case .But item not ...
Buyer claims not received.
Hello I posted a brooch which the buyer bid to a fairly low price of £10 and I posted it just second class mail. The buyer quite quickly said not received and I told her to give it a couple of days . Since then I have sent 5 emails asking her to conf...
Resolved! Seller's user deleted, item not arrived in over a month
I bought a used nintendo switch game - super smash bros cartidge and case around a month and a bit ago and was estimated to come in a week. It hasnt came in over a month and I haven't really any options on the ebay app and page since the seller has a...
Item not received by customer
Buyer insists she didn’t receive 1 of 3 items which were all posted together in same parcel even though EBay show the parcel (all items) as delivered and left in a safe place
Only part of my order arrived but I cannot seem to get in contact with an agent.
Only part of my order arrived but I cannot seem to get in contact with an agent, only the virtual assistant who is not helpful.I ordered 2 x small containers from a seller on e-bay. One of the items was not in the package when I opened it. I left pos...
Bought item but didnt pick up
I bought item , it was delivered to local shop, i was sick and missed deadline to pick it up so it went back and seller received it last week, and has no clue what to do.i contacted support but no answer. Chat online is just nonsense AI and no more a...
Mix up with delivery status.
Hi, I sent two parcels taped together, using one label. The items have now both turned up, but as only one delivery label was used it's showing one as awaiting delivery. How can I let e-bay know that both items have been delivered?. Or does the buyer...
I have paid for a item on the 20th of July No, communication with the seller won't answer my questi
I have paid for a scooter on the 20th of July. No communication with the seller, Stella still hasn't posted item. Would like to cancel
Seller posted to wrong address
An EBay seller sold me a vacuum cleaner and posted it to the wrong address, as it didn’t arrive I contacted him and he said sorry I will send another I gave home the correct address and postcode, strangely this one didn’t arrive either. Now E Bay say...
Item bought using GSP, stuck at customs due to incorrect tariff code supplied by eBay
Hey all. Thanks in advance for any help. I bought a phone on 13 June (a month and a week ago) from a UK seller using the Global Shipping Program whereby all shipping and customs charges are paid up front (Item cost GBP200, Postage GBP28.17, Import ch...
Received delayed item after refund issued- how do I pay seller
About 8 weeks ago I ordered an item which seller despatched via Evri. When the item didn't arrive I contacted Evri and, after searching they concluded the item was lost somewhere in their system.Accordingly I communicated this to the seller, who had ...
refund
I ordered a item it was delivered to the wrong address ,they sent them back saying wrong address ,but I have not recived a refund, not they cant find my order
Missing delivery - but who sent it.
A parcel was apparently delivered to me by Evri on 1st July and left in my 'outhouse'. I did not receive the delivery. I do not have an 'outhouse' and I have no knowledge of any purchase that I was expecting.It has taken 3 weeks (from the delivery) t...
Sellers account has been deleted before item was dispatched. How do I get a refund?
I bought a mobile phone but received an email from eBay to say they have deleted the service account and if my item has not arrived for a refund. on which menu item do I do this as the item is not showing up in my recently purchased orders
my parcel has been given to another person at parcel shop
My parcel was dropped off at parcel shop and then given out to another person of the same surname - they think. Nobody has returned it and parcel shop does not seem to care - any ideas please . I have e-mailed Evri but no reply as yet.
I’ve been Scammed please help
Hello - I need some help I have been trying to buy a bike for my son - I sent an offer which was accepted to a seller I tried to pick up the bike up but the person said it was not ready they were to going to bike shop for some work on it etc obviousl...
Package stuck in consolidation centre
Recently ordered a package from the US to the UK and it said it should be here by tomorrow. Ordered this package on 7th July and it’s 20th right. Was getting updates about it everyday but suddenly on 11th July when it said “arrived at consolidation c...
I never received my parcel, eBay tracking said it was delivered and eBay say they won't r
I ordered an eye mask from eBay. I was staying with friends for 10 days so asked for the product to be sent to their address (note: they get deliveries all the time and there is a safe place for deliveries if no-one is in). eBay tracking showed it ha...
How to do I mark an item as delivered?
Hello community - am fairly new to selling on ebay and struggling a bitWas selling something for collection only - the buyer sent a courier to collect the item. But they didn't have a QR code or 6 digit code. Q - How do I mark it as collected?Saw var...
Unresponsive seller and no delivery
I ordered a phone but the seller hasn’t posted the item, has missed the delivery estimate and is not responding to any correspondence. EBay is beyond unhelpful. All I want is my money returned under the eBay guarantee but I’m getting nowhere. Any adv...
Ebay closing refund without consulting me
So I ordered some goods. Evri were the courier company who tried to deliver on a Saturday, were a business and were closed. They didn't even approach my gate. I have cctv footage of a driver in a car going into the coop staff carpark next door at the...
Item refunded due to being ineligible for customs importation you WILL NOT RECIEVE YOUR ITEM BACK
Now my item is magically listed for sale on ebay at this current moment, I followed all the steps to send it overseas to Australia, I jumped through all the hoops to make damn sure this wouldn't get rejected and it has with no actual explanation, no ...
I payed the seller but I didn't collect my order .the seller know I didn't collected .I pressed a
I'm very sad I lost my money I payed the seller a lot of money for bracelet I pressed collected but I didn't ,I text her She said I'm on holiday and I can't talk to you because the connection and I couldn't contact her from 20 days ebay said I collec...
My buyer has not returned the item despite receiving a full refund.
My buyer has not returned the item despite receiving a full refund. Ebay say case is closed. Guidance appreciate
Agent Contact
I have been charged for 2 separate items but there is no record on my account. How do I actually speak to an agent
Product not delivered
I purchased a USB rechargeable shower on 3rd July, I had the delivery address as Argos as I was on holiday, the seller keeps telling me it’s been delivered and to check with friends and neighbours it she doesn’t understand that it was being delivered...
EBay is a scam
I keep getting fobbed off by the so called help team that I’ll get my money back tomorrow, well tomorrow never comes it’s been 2 weeks and counting this is what happens when this *bleep* site allows scammers to sell you things and when you want your ...
Package received intact with no contents
Today I received the envelope fully sealed but the item purchased isn’t in it.How do I prevent the seller getting paid as it looks like it’s delivered buy isn’t.i can’t seem to find a way of getting to eBay to explain the dilemma
Delivered to wrong address but eBay refused to refund.
Goods not received but seller and now eBay says FedEx tracking history says they were.However, when looking at the tracking history on eBay it shows goods delivered to another address not mine as given in the order details. What annoys and frustrates...
Missing Delivery with odd tracking details
Hello everyone. So a week and a half ago i ordered a portable air condition unit. Initially no tracking details had been provided, and the seller had not indicated it had been posted so i asked to cancel. The ebay seller said it had been delivered an...
Buyer not received - tracking shows delivered and signed for.
Hi guys. First time I’ve sold on eBay. Oh my, what a massive ball ache! Can’t say I’m going to be in a hurry to sell on eBay again. sold a 9ct gold ring £300 all in with fees. Buyer opted for Royal Mail next day guaranteed 1pm. The ring arrived about...
posted item using ebay simple delivery, buyer not received
Posted item using ebay simple delivery via Evri. tracking said delayed, now stating on way back to me. Customer is asking for a refund
Resolved! Package arrived empty!! 🤯😱
What do I do? I’ve just bought a Dyson hairdryer and the box has arrived but it’s empty except for a pair of cotton shorts?!
Does anyone else find EBAY totally unhelpful?
Regarding the lack of delivery or refund below, Ebay keep saying their system has failed try again!!! Quantity: 1 Request ID: 5360602857 Request opened: 5 Jul 2025 What an outfit, all I want is my order or if not my refund!!!
Refun
I would like to request assistance regarding one of my items, as I am interested in obtaining a refund. Unfortunately, I haven't received any communication from the seller, and I'm unsure of the current status of my order. Any guidance or help you ca...
Simple Delivery is not suitable
How is Simple Delivery simple, yes it gives a prepaid label that is it.This seems to be a think that makes more problems than enough and actually makes Ebay more money.firstly yes a purchaser can order which postage they require but if choice is Roya...
packages assumed lost
Guys,I posted 5 packages last Monday, 30th June. 48 hour tracked. The tracking hasn't changed since, just says "accepted at parcelshop". I won't receive payment for these until the 14th July. My question is, if I refund the buyers today, will I still...
Package received but main item is missing
I purchased an item from a seller. I received tracking info as normal but didn't open the item as I was still building my PC and didn't need to install Windows yet. When opening the item I found there was no valid activation key, I contacted the sell...
Missing item that says deliverd.
Hi I need help . Ok so I bought 2 planters seperate transactions but same seller . In the day of delivery only one showed up they both had same tracking number and both showed as been delivered. I wasn’t in but on ring door bell it showed only one bo...
Label
How do raise a label to send to a buyer so my parcel can be re delivered . There was an error in my address so the item was returned to the buyer who will repost once I send a label ? Thank you
Item not arrived
Tried to contact seller. He is not responding
Unable to confirm order
Hello, the buyer of the order I recently sold chose to pick it up himself, so I handed the item to him yesterday and did not use the mail.He couldn't confirm the order and I couldn't get my money.
Packlink. Lost.
EBay Packlink for my postage and the parcel not arrived I have proof of posting the buyer has left bad feedback and eBay has opened a case what are my options now
Royal Mail lost item, please help
Hi, I sold an item and sent it with the postage/tracking eBay provided. It hasn’t updated for over a week so the buyer and myself assume it is lost. How do I go about refunding the buyer and claiming for a lost item so I still receive the money? I’ve...
Missing parcel
I didn’t receive my parcel please go through request
Hi my item was not received but its saying it was delivered
My item was not delivered today but it said it was delivered so where is it
Item not received
Hello I ordered an item using Guest check out. The item never arrived. When I try to contact seller it directs me to login- but when I log in the item is not in my ordered items list as on guest check out. Have tried contacting seller and they are no...
non delivery
i ordered a ps5 console ten days and ebay have taken the payment it has not arrived when I try to find the purchase to contact the seller it doesn’t show on my purchasrsits impossible to talk to ebay any ideas ?baz
How i can report a user about a scam who never shipped my item
Hello how i can report a user about a scam who never shipped my item becouse he delete the page of item for who i paid and waiting half year to shipped now i cant see option to leave feedback or to report becouse when i go to purchase and open the it...
does opening a claim reflect badly on seller
Hi, I purchased an item from a seller in early June. Seller despatched it by Evri, which they confirmed on their tracking site; unfortunately since then Evri admit that, despite searching at the location where the racking stops, they have now said th...
Lost at international hub
My item posted from America has got as far as eBay international hub then the movement stoped I am getting a full refund as I have not received my item my question if it’s at eBay international hub can’t someone go look for it as I still want my purc...
How to reprint the original label for an item that didn't arrive.
Royal Mail have failed to deliver an item sent by 2nd Class post so there's no tracking. I've refunded the item but can't see any way to provide evidence of the label I used to send it. I've just got the invoice (which says Royal Mail 2nd Class on it...
Non-receipt of a jewellry item and refusal of support by ebay.
I beleieve that ebay software is faulty because it has identified one of my purchases as made over 50mdays ago when it was only made about two weeks ago. This has meant that they say that I am ineligible for help at resolving the non-delivery of the ...
not received item
I need to speak to a agent please call me on [Mod edit: phone number was removed to protect your privacy]
USPS international problems?
I bought a vintage watch from a reputable seller in Mission TX. After finalizing the purchase I noted that No tracking details were posted on my purchase summary. After getting in touch with the seller he said this was strange that the postage detail...
Contact eBay regarding item not received using GSP
Does anyone know how to contact eBay about a item not received case opened for a sale using the Global Shipping Program?
Wrong album CD in the post
I ordered a cd album from Music Magpie's Ebay. Armin van Buuren, A State Of Trance Year Mix 2024 CD. It arrived today (09/07/25) Instead i have received an album by Fatdog - Woof . . Which i didnt even order.
Ordered drive that ran three days late, received refund, now seems product being delivered
Ordered drive that ran three days late, received refund, now seems the drive is being delivered today what to do.
Resolved! You guys are my last hope - Seller non-responsive after purchase
I bought an item on 27th June, my money left my account, but the item was never dispatched. I messaged the Seller, to no response. I then went through eBays AI assistant (possibly the worst thing ever). As the item hadn't been dispatched, it recommen...
Mystery - any ideas?
I sold an item and posted via simple first class on the same day (no tracking). A few days pass by, funds are released to me and the buyer leaves me positive feedback. Everyone is happy... or are they?A few weeks pass by and to my surprise, buyer say...
Evri dumping stuff outside house and item stolen
I recently purchased a fish eye lens. Evri left the item outside the property without me requesting for it to be left there and the item was stolen and I went through PayPal to get my money back but this has now gone in the sellers favour. I have not...
A buyer opted for a return but hasn't returned yet but it shows it had been delivered
A buyer opted for a return but hasn't returned it yet but ebay shows it has been delivered but when i check the tracking details ,it shows it hasn't been delivered
Resolved! Buyer says not received, but tracking says delivered…. help please
what do I do, as they have disputed it? I read the help, but it is not clear.The tracking says no answer, then shows as delivered with a photo of the parcel next to their car!Do I have to refund then argue with royal mail that not left in safe place ...
Not getting my package and not getting refunded
Hello. I recently bought an item from someone for £40 and they failed to deliver it, then they said they don't have it and said I'm getting refunded to which they haven't. So they've basically stolen from me. Can eBay help me get my money back? Thank...
Any thoughts on how Ebay buyer protection guarantee exclusions enables bad actors for digital items
Ebay buyer protection guarantee has put exclusions for digital items . Meaning a bad actor seller can list a digital product for collection and sell comfortably on the platform as the process is that once an order is placed, buyer gets a collection c...
I THINK I HAVE BEEN SCAMMED
Please help. I think i have been scammed. First i mistakingly ordered a PS5 pro instead of PS5 slim. I tried cancelling the order but the seller decline it that he is afraid of scammers. So I accepted my faith and decided to take it. He said he had s...
Tracking of bottle
I’ve ordered a Stanley bottle on the 30th of June however it’s still not arrived the due to arrive date has past and the seller isn’t replying.
Milwaukee 6 Gallon Wet dry vacuum
Thought I had item delivered but no vacuum like stated in the advertisement only a couple of air tips I didn't spend over £400 for a couple of air tips and a bag so where is my vacuum like stated in the ad as if I'm not getting the vacuum I expect fu...
Parcel Courier UPS
EBay's Duty of Care As I am not the only person that has repeatedly had problems with deliveries from ups. Look on the Facebook comments and Yell etc.I hold eBay responsible for not implementing their duty of care which would be to ban sellers using ...
Resolved! Seller wants to cancel order because they forgot to put min bid price on auction
I won an auction about a week ago and paid by credit card lodged with ebay. I chased up the order a couple of days ago. Today I received a message saying that they cannot sell to me at that price £52 approx that they need £60 so will have to cancel t...
Missing collection code when person came to collect my item
Hi, I sold an Xbox and someone came to collect it however at the time forgot to give me the collection code. I have messaged the buyer a few times to provide me with the collection code however I have not heard anything back and my item is still list...
Resolved! ebey verification method
hi hope you are doing great.ebey suspended my brand new account and when i call ebey they reinstated my account by telling this to do your verification.how can i do my verification please providing me some guidence.
Item not received lost at depot
I have sold an item but seller not received contacted evri they said I have to go to eBay to report but every time I go on eBay to report it says no case submitted we’re do I go to raise this issue for the buyer please
Items not posted
Have bought 3 items and none have posted and don’t reply to messages, could there be a problem with my account
Resolved! Seller claims he can't partial refund because of open claim
Bought small appliance for spares, seller sent only one piece despite full price for complete item paid. Initially refused partial refund so case opened, now seller says "Unfortunately the ebay system will not allow me to make partial refunds - , due...
dpd pin
i wasnt sent a dpd pin how do i receive one
I AM SICK SICK SICK SICK OF IT - I AM GOING TO QUIT - SICK OF ADVERTS ALL OVER THE PLACE
I AM SICK OF EBAY they are thicker than pig muck, HOW MANY TIMES have I seen the stupid advert to try to make you download the ebay app, that appears when you look at a listing, I DO NOT WANT IT, do you think after seeing it 1000000 times I will all ...
eBay not refunding for Undelivered Item
Hi, i ordered some pixel buds from a private seller on ebay. They were 'delivered' but the photo sent by courier (Evri) ended up being a related delivery for my upstairs neighbour. My parcel was not in the picture. Ebay have shockingly told me out ri...
Hi my item shows that it delivered to the collection point but I haven’t received code yet.
Hi my item delivered to collection point but I haven’t received code yet, it has been 5 days . What can I do?
Seller listed item as in stock, but ~6 weeks after purchase, still no sign of it.
I bought an item which was listed as in stock on May 26th. This item has not been dispatched and upon questioning to find out if the item is actually available, the seller is claiming that they are short staffed and dispatch will take longer. I suspe...
Missing return item
I sold an item to someone who didn’t bother to check that it was compatible, they have requested a refund and sent the item back to me, but I haven’t received it. The tracking tells me it was delivered on Tuesday but to a delivery hub and now I’ve no...
refunded parcel not received
ive refunded a buyer in full, but haven't received the parcel back & buyer not replying to messages. how can i report to ebay and claim the money back
Evri states item is delivered and it was not delivered
I bought an item that was scheduled for delivery by Evri. It was out for delivery on Monday 30 June 2025 with an estimated drop time of 17:00 - 19:00. On Tuesday morning I saw that the item had been delivered at 23:14 on Monday and it was marked as d...
Resolved! Active Scam
How can you alert an active scam on eBay
Item marked as delivered with no proof of delivery and item has not arrived.
Seller is not willing to help at all just taken the money and ran. EBay aren’t being helpful either
Item Lost by Evri
I purchased an item and it has been lost by Evri. The tracking went dead and then said it was arriving a week ago and then just went dead. It's a one off item so cannot be replaced. I have opened a case requesting a refund but Ebay have put the case ...
Transit damaged
I sold some angel cards x8 packs as used items the buyer paid for delivery and they then wrote to say that the items arrived badly damaged in transit and that one of the books inside the box was used and torn and broken and a pack was missing I expla...
Buyer not received my item although it’s marked as dispatched. Can’t upload evidence
Hi I’m currently in dispute with buyer item is marked as dispatched. And marked as authenticity gaurentee with a tick, struggling to upload screenshots of proof of postage to eBay. Please help. I may well loose my item sent. And the payment I receive...
Customer says they haven't received their item.
I sent an item via Evri (Ebay managed) but the customer says it hasn't arrived. Evri say they have delivered it. What do I need to do?
Laptops
Dear eBay, I would like to escalate this matter as I have not yet received my laptop. The buyer claimed that the laptop was damaged, but this is not true. The laptop was brand new and in perfect condition when it was sold. I believe this buyer is fra...
Paying money to the seller
I bought a bodysuit , but it wasn’t delivered at the time. Later, my money was refunded—but now the package has arrived. I want to pay the seller, but they are not responding to any of my messages. What should I do? Please advise.
Resolved! Why is eBay on the side of the counterfeiters
I'm trying to understand why eBay is so strongly on the side of the counterfeits. The community forum seems to hightlight that eBay does certainly turn a blind eye to counterfeiting, but also seems to protect them and even seems to take their side. W...
Buyers order information not matching the order information I have ?
I have a buyer requesting a refund due to not receiving item. Tracking shows item has been delivered with a photo. Buyer claims to have paid international shipping and put in a Korea address which he has shown me through screenshot. However when I cl...
Item purchased that does not show in "purchase history".
Has any one on here experienced what I just have, I purchased an item, paid with PayPal, on my payPal account the money went to Ebay Commerce UK LTD (which in accordance with PayPal is Ebay).The item was paid for and (a) never arrived and (b) is not ...
Scammed by eBay seller
Hi all, I’m reaching out here for help and advice regarding a serious issue I’ve encountered with a seller who I originally found on eBay. What happened: I came across a listing on eBay for a brand new, unopened ASUS GTX 1060 GPU, listed at £90. When...
International shipping
Hello, I’m looking for some advice on what to do next, I purchased a book on 13th Juneit arrived at Glendale Heights hub on 18th June on the 26th June tracking shows as “Carrier refused to ship item forward” I’ve been on the phone to EBay customer se...
Ebay swindle buyers with fake counterfeit goods and no refund policy
Ebay is effectively for profit at any cost, i am closing my account after 20 years as ebay basically theives are selling fake software login. Bought Hayes Pro login 12 months, found to be non functioning with Launch fix as hacked. Asked for refund re...
Buyer Protection Fee - Simple Questions
Just two simple questions. I can't find answers amongst all verbiage on these forums - it's almost impossible to follow a coherent thread in the mass of complaints, queries, vitriol, declaration of intent and hard luck stories. If perchance an item d...
I opened a return and have not received my money or goods.
Hello, I ordered an item but opened a return, the buyer wrote that he will try not to send the package, I am trying to contact him, the dispute was closed by ebay, I have neither the money nor the item so it is clear that I have been cheated, what ca...
Some people. ! Any suggestions ?
Hi all... I always check for new sales every morning early, so I can dispatch same day if possible. when RM come at approx 9-30am. So.. A customer ordered and paid for a watch at .... just before midnight on Wednesday. I saw the order at approx 6-30a...
EVRI Keeps Claiming Delivery When They Havent Been To My Address
This has been going on for a long time now, to me and many of my friends and family.For me personally they claim they attempted delivery to "my business" or "business was closed" when this is my home, and is occupied 24/7 with an open porch with inst...
Nike gold black white Trainers 270
When will my 270 Nike Trainers arrive?
Fake seller
Hi Good Morning my name is Ohene I feel like the seller is definitely a scam because the delivery has not gone through at all and the seller doesn’t communicate at all and I would LIKE MY 149pounds back please and I’m EPILEPTIC THE SELLER HAS NOT COM...
Item not received
Checked out as guest, never received confirmation email, ?did I put correct email? but money been taken from credit card. 2 days past delivery date, have sent message on my account to seller but no response. How do i get money back from ebay. I have ...
How to log a complaint with Ebay regarding an item that has been marked as delivered but hasn't been
I have today taken delivery of several items delivered by Royal Mail. Having checked my ebay account I could see that one item was marked as delivered but actually hasn't been. .......... How can I log a complaint with Ebay regarding this as the sell...
DPD parcel delivered with photo proof, buyer claim is not, seller lost
I sold Camera lens for £570 buy and print label from Ebay, send by DPD , DPD confirmed with photo at open door that parcel has been delivered and Collected by buyer with a name.Buyer claim he not recived item, saying in this house is few ppl with his...
Item sent for repair and never returned
Hi! l was wandering if anyone was in similar position or has any advice.I bought £400 iphone through a reputable business seller on ebay, with 1 year warranty. After 5mths it started glitching, seller sent a label and l sent it off for repair. It cam...
Item not received, seller not messaging me back
I bought an item on 22nd of May so I’m know I’m past the 30 days mark however I’ve been trying everything to get this item refunded and nothing is working. I’ve contacted the seller to see if they have posted my item to which they haven’t responded. ...
No order details
Hi. I bought an item and paid via PayPal and the money went to eBay. But neither I nor the seller have any order details. I only have the PayPal transfer details. How can I get my money back if the seller doesn't have the order and won't send the ite...
How to require delivery proof with eBay's new system?
How on Earth do you add a Signature requirement with the new mandatory system? eBay clearly state that they cover only for loss prior to delivery. I have had several claims from customers that items were not received DESPITE carriers saying they had ...
Seller says item is with RM, but there is no tracking and I paid on 15th June
I bought a Quincy ME box set from a seller for £104.49 on the 15th June (so not cheap). By yesterday (24th) it still hadn't been dispatched so I contacted the seller. His reply was "apologies on this, royal mail are in possession of this, and did col...
Refund for purchase
I bought a pop Funko back in January for pre-order and it came out earlier this month and now the seller won’t respond to me and nothing has been posted. I know they’re ignoring me as I got my partner to message them about a different thing they were...
ITEM NOT DELIVERED AND SELLER NOT INTERESTED IN SOLVING
I bought a golf club worth £149 as a guest on EBAY. EVRI made one attempt to deliver and then lost it. The seller said not his problem? EVRI told me to get the seller to contact them as contract with him and they would resolve. Seller not responding....
Help with a dispute with an item sent for repair via eBay
Purchased a repair service through eBay.Sent the item, seller has received it and is responding.however after several promises of sending it, this hasn’t materialised.I know I can claim the purchase price back, but what about the value of the item?An...
Parcel shop refused delivery
I've been selling on ebay for 25 years as an official business seller and still learning! I've not come across this problem before. Posted a heavy order to a customer - delivery to a parcel shop. The parcel shop refused delivery and the order came ba...
Did not receive the items
I didn’t receive items that I was ordered and I have asked the seller to make a refund but he hasn’t responded I have already contacted with the Royalmail and they told me the items were returned to the seller
LED Barber Pole Order number: 03-13099-93535
0 ️start for eBay and guys believe me customer service can’t do anything for you so be careful no buy item in eBay !!! I bought barber pole 134.00£ I paid it !! Because seller write it’s take 2 or 3 day working day to delivery ??? That why I bought t...
Resolved! Item delivered empty
I recently sold an item but the buyer reported that the parcel was empty on arrival and supplied photos. I have refunded the buyer in full but now I, as seller, would like to get a refund for the delivery costs. I contacted Evri (the courier) and the...
Guest order allocation to my eBay account
Hi, I purchased an item as eBay guest. This item was paid for, yet never delivered. When I try to contact seller, eBay asks me to register a new account. Yet I already have an existing account. How can I allocate my guest order to my existing account...
Poor buying experience from 34,000 buyers
I have just had a second purchase refunded though a current listing.seller both times stated book was late when I opened a request and that I should wait 5 more days and that I should close my" item not received case", not on your nelly ,wobl.i looke...
Order Shipped but Not Received – Assistance Required
Hey,so we dispatched an order through royal mail. The tracking number is "VF764740879GB". Can you please check this matter? The customer is saying that he did not received the order yet but it is dispatched long ago. Kindly advise.
Item not received
I ordered an item which was not received and opened a dispute with ebay who asked me to try and resolve the issue with the seller. the seller has not responded despite several requests to either send the item or refund my money. Surely eBay should he...
things that have been on here for 6 months
is eE bay ever going to recover?.... my vinted is 4 times better with half the listings its a joke and no fees and things I have had on here for 6 months selling in 1 week with no promotion.4 years of growth getting better and better with no need for...
Seller who wants reimbursement for package lost by courier en route to buyer
Hi there, I am a seller. A package I sent via Evri never reached the buyer. It is now reported as lost. I am fine with reimbursing the buyer, but want to know what can be done for me to reclaim the cost of the item I sold. I would be grateful for any...
The Nikon z6 mark 3 I paid into through PayPal credit the item didn't turn up because it was a scam
The item I picked up from the Post Office was an envelope with a paper mask and newspaper this seller is a scammer and I would like him reported now I am stuck with a credit arrangement through PayPal because of this scammer
EVRI Couriers Stealing the Parcels!!!!
Once again EVRI couriers caught stealing the goods. Arrived at a business address after hours.EVRI courier then caught on CCTV taking a photo of the box, but not the addressee label, so there is zero evidence it was even my order, then lifting the bo...
Resolved! Request for Advice on Returned Order
Hi All, I would appreciate your advice on how to handle the following situation:The customer contacted me to say she did not receive the item and also did not get any notifications from the post office.Tracking information shows that the order arrive...
Resolved! Item not received, tracking showing delivered.
I received an e-mail yesterday stating that my item had been delivered. It wasn't delivered here. I've trying to get information from evri but they tell me my postcode is not where the package was delivered to. I've contacted the seller twice but not...
Do sellers have to pay if an item is lost?
Just as the title says, for more context an item I bought got delivered to the wrong address due to a mistake by the courier, Evri (I can see the correct address is written on the parcel in proof of delivery) Evri says they can't do anything and it's...
Order paid and disappeared
I have ordered an item on 10 July, paid, received the email confirmation about the estimated delivery date was on the 16th but never arrived and it is showing the following message when i try to track it. Order also dissappeared from my purchase hist...
Request for refund closed without refund given
Hi I opened a request for a refund of an item I bought when it did not arrive and the seller did not respond. Now the request has been "closed due to inactivity" but I have not got a refund. How can I get ebay to give me a refund since the seller wil...
Item Delivered, buyer says not, ebay case closed, but buyer asking me to get RM compensation
First time on the forum. I sent a camera (£175) to a student halls of residence to an international student. Royal mail 48hr tracked. Royal Mail says delivered, student says not, they opened case which was then closed by ebay with the supportive mess...
Resolved! Did not receive Pop up bivvy went to wrong address and family not friendly
No went to wrong address and family not that friendly
Buyer not received item
Hi. I have had a quite a few "not received my item" requests the last few days. I have sent via Royal Mail 2nd Class and have a receipt for proof of posting. Where do I stand as I haven't received the money from the item as ebay are holding it. I can...
Purchase not received
If you buy an item and checkout as a guest how do your trace your purchase if you’ve still not received it.
Seller not responding
So on the 13th, I purchased an item which was supposed to arrive from the 18th-23rd. The seller still hasn’t provided a tracking number, nor have they sent out the item. I have requested a refund and messaged the seller 3 separate times, which they h...
Buyer paid postage, item damaged in transit, return requested
HiI sold an item recently, in which the buyer chose and paid for the postage (EVRI)The buyer has requested a return with the reason "missing part" because the parcel arrived with damaged packaging, and one of the pieces of the item (crucial to it wor...
Item not received. Item was delivered to a different address. Having trouble getting refund.
I did not receive my item. Seller said it was delivered. Sent me proof of delivery but it was delivered to a completely different address 6 miles away. Having trouble getting refund as item was delivered somewhere. Ebay insinuating I'm lying even tho...
Lost parcel by Evri but they say claim through eBay
Posted a parcel with a label from eBay , parcel since been lost , confirmed by Evri , but Evri refused my claim and told me to claim through eBay , but where do I claim the value of the parcel ? £ 20 value but can’t get past ai assistant saying posta...
Buyer paid postage but parcel missing contents
I am the seller. Buyer bought postage with Evri but the parcel was delivered open and missing the contents (just under £20 in value). Evri are telling them to request a refund from the seller (me) but I can’t claim from Evri as the buyer bought the p...
I didn't get my order after that 2weeks
My package still hasn't arrived after two weeks of ordering. Please refund the cost to my account because it's taken too long.
Seller may have died
I bought a subscription in Nov '24 for 4 coins to be delivered at various times in 2025. I have used this seller several times before. In Feb '25 I received a message from his son saying he had had a stroke and that he was trying to sort things out. ...
Can’t talk to Evri live
Looking for assistance for a phone number to contact this hopeless bunch? Keep getting a automatic system.
Seller can't send my item??
Hi..I bought a shirt last week and after asking the seller to send it to me they said I need to change my address details/format so they can print a postage label i checked my end and all looks ok but still seller still says it's not correct..?Can an...
buyers sent tracking says it can’t be found
I’ve purchased 4 video games from Japan on the 6th June from 1 seller he sent them a week ago it says on his tracking parcels can’t be found, I purchased 1 video game from another store in Japan on the 7th the the day after and it’s already received ...
purchases mad on account i didn t make
i was notified of a purchase of two gift cards that were orderd from ebay account that i did not make the money came out of the bank and i contacted the bank telling them the seller i told and ebay i told too disbute was made teh re fund was made bac...
damaged package - one item missing
the package delivered 13 June was damaged and one item (of two) was missing
Resolved! No delivery
A parcel that the tracking number says delivered is not here,the sender says it's down to me to look into it,how do I stand about getting a refund
Tracking numbers mixed up on 2 items sold
Hi I posted to items at the same time but I put the wrong tracking number on each item .I have tried to change it but one item has been delivered and one item still not delivered. But because I got them mixed up the item showing delivered is not and ...
Resolved! Lost in transit - Now out for delivery
I purchased an item on the 1st of June, contacted ebay around the 10th and they refunded me, the item was only worth £2.50. Evri and ebay confirmed it was lost in transit hence why I got a refund, now it's out for delivery today? Regardless of it onl...
Buyer opened numerous item not received disputes - how many defects?
Hi guys,Had a buyer purchase 9 items off me last week. All purchased at the same time and paid for in one go.The buyer has now just opened 9 'item not received' cases claiming they'd not arrived. I've sent over tracking to show they've arrived and he...
My client brought an item. Tracking says it's arrived & has gone from her doorstep
As the seller it was suggested by eBay to use evri for p&p on a low cost item. The parcel was tracked and the customer was home. There is a photo of the item on the doorstep. But item had gone when they tried to retrieve it.Who is responsible for the...
Time period to open not received item
Hi. Is there a time period where a buyer can't open a not received case. Just had a buyer message me saying their item hasn't arrived from 10th May 2024 !!!! Told them to open a case against me, but surely this won't be able to happen considering the...
Item delivered to a safe place - buyer says they can't find it
I sent an item to a buyer via Yodel. Tracking shows as delivered and the Yodel courier left it in a "safe place" which was among some plants in the garden. I found a photo taken by the courier and sent it to the buyer but they say it isn't their gard...
Buyer failed to collect
Hi buyer failed to collect an item from impost that I sent Royal Mail . Took 3 weeks to tell me they apologise for inconvenience but had not collected and requested a refund (when their collect widow was 3 days). I sent them tracking to show it was d...
Resolved! seller not sending purchase, lots of excuses
I bought a coat I really like. The seller has not sent it...I think they expected bidding to go much higher. They use excuses of being on holiday, will send tomorrow, etc. There are quite a few messages back and forward. I bought it 11 days ago. Now ...
Resolved! I bought an item 7 June, paid immediately. Have had no response from seller despite repeated msgs.
Have cancelled the order as not shipped. Seller has 100 % reviews. Absolutely no comms whatsoever. First time I have ever experienced this. Not sure what to do now.
BUYER OPENED A NOT RECIEVED CASE
i sell beds and normal couriers like dpd and parcelforce dont deliver things this big so we deliver the items ourselves, i sold one on the 28th may, to someone who lives in norwich, which from us is a good 600 mile round trip, so ive messaged the buy...
Order not arrived
Hi everyone,My paid for order did not arrive because eBay removed listing for policy violation, how do I get a refund? The seller is ignoring me and can't get it through to eBay that items been removed so can't report. Been trying through eBay assist...
Potentially Dormant Ebay Seller account
Hello, I have a saved seller that i purchased from a few years ago and all was great.They have 100% feedback as they only really sell one thing and anyone buying would be happy with what they got. I recently decided to purchase from this seller again...
Simple Delivery item returned undelivered
I posted a simple delivery item on 7th June using a printed label. The label was stuck over an old label on reused packaging. Today the item was delivered to my house. The eBay label was gone and the old label underneath addressed to my husband was l...
Iten not received
I dropped off my parcel at PO for Evri to collect , item was scanned in at the PO and uploaded on system as "dropped off at parcel shop" status has not changed on ebay. Customer has not received the item, item has not been scanned to confirm collecte...
Bought something - Seller’s account no longer exists
I bought something, didn’t get it nor a response and I know it takes some time but after logging on today to check my message the account doesn’t exist anymore.
Sold an item, package arrived, contents have been stolen in transit
Hi all, I sold an item, sent it off and when it arrived the box had been sliced open and the contents ( the item I sold) have been stolen. It was sent via eBay easy delivery so they chose the courier I presume? Anyway, buyer is being great but it's b...
Undelivered item - case closed, buyer not refunded
Evening all, So I sold a pair of shoes, buyer chose an Evri label (this was not Simple Delivery), and I posted item on 23rd May, courier scanned 24th May. Evri attempted delivery once, said they would deliver next day which never happened and then it...
Overseas undeliverable item
My buyer lives in Greece and paid for a delivery through the handling agents. The parcel went through the agents but for reasons unknown it was not able to be delivered to the buyer. It's now on its way back to me since May 30th. I've asked buyer to ...
How does a seller get compensation for item lost in the post - Simple delivery
Sent an item with Royal Mail.Buyer raised a 'not received claim' and eBay said I need to refund them within 3 days which I have now done.So how do I claim for the lost item and postage cost?Before simple delivery, I would claim from Paclink but now I...
Item delivery attempts made but buyer not in to accept - demanding refund
Item sent via UPS three deleivery attempts made.I also sent a warning prior to final attempt as I HAD been tracking it. several days after UPS returned the item to me the buyer has set-up a not received case.. and is requesting a refund. Sigh ..!I se...
No item, no communication
Ive had an item not arrive, no communication at all from seller, eBay have contacted him to cancel and heard nothing, now trying to contact again but nothing! I’m left waiting and waiting for a £200 refund!
Order cancellation refused
I just ordered some plug plants and hadn't receive them 2 wks later. Just looked at order and it says I won't receive them till July so I tried to cancel the order, but it was refused. Seems ridiculous, it wasn't clear that there would be a 6 week de...
Resolved! Claim back a refund
Buyer claimed refund for non-delivery, refund processed, item as now been delivered, albeit a few days late, can I get my refund reversed.Thanks.
Can't attach a document to provide evidence re seller underpaying postage.
In the chat, I was asked to provide an attachment relating to this issue. There was no option to do this on my phone or Chrome book. I then decided to e-mail customer services and I can't attach there either, no option. This is ridiculous!
chinese sellers posing as uk seller
I recently bought buffing pads from a UK registered business . delivery info stated 3days product info stated 48hours. Three days came and went tracking info is fake post office does not have my item. Ask seller for update they state Sorry for delay ...
Buyer claims non-receipt of an item seven months after dispatch
I have a buyer who claims to have not received an item which was posted 7 months ago. I only keep my post office receipts for 3 months and for some reason I haven't updated the tracking (I always do this normally). The buyer has contacted me directly...
Resolved! Order Cancellation Declined After No Contact
I purchased a UPS from a seller on Wednesday 28th of May, as a 'to collect in person' purchase. I sent a message to the seller asking to confirm the collection address, and when a convenient time to pick it up would be. No response. I sent another on...
maclean tv bracket with no Fitting instructions
I membersCan anyone help meI've just purchased a mc clean tv bracket A con fited to the wall But my problem is Fit in the Class Shelf I've contacted the sellerHe's tried to find one on the internetAnd he cannot find one being trying to find How to co...
Purchased item has not arrived
My order has not arrived and I can't even track it as there's no tracking details. It's frustrating.Paid for Item 21st May 2025, advised it would be delivered 2nd June 2025. Still waiting for Item and can't reach the seller and no update from the sel...
Resolved! Ebay asking for feedback ???
Hi I don't know if anyone else gets requests from Ebay asking for feedback on purchases? I'm fed up with them because I always leave feedback when item/s are received. The feedback they want is for items i have yet to receive the courier has notified...
Scammed
Trying to cancel an order but the seller won’t let me cancel it as they’re scamming people as I can see on their negative reviews. I bought something and they took down the posts, won’t answer me and just expect the money for free. This has never hap...
Item not received, seller no responsive to any messages.
Plastic Replicas** Grenades/Mines for TC see desc Long time seller, good ratings, yet zero replies from package tracking that should have arrived in late March/April. Tried repeatedly to contact no go! Suggestions?
Seller not responding
I have bought an item which is collection only, almost 4 days ago, the seller is not responding to any messages i have sent to discuss collection details. I have a question please: 1) how long do I wait for a response and thus, at what point do I ask...
Refunds
I recently bought an item but it didn't arrive after 2 weeks so requested a refund. The day after I got the refund the item arrived. How can I pay the seller as it wasn't their fault?
Ebay collection point refused delivery
I ordered an item and selected for it to be collected from an eBay collection point. I called eBay customer service ahead of confirming with the seller and they assured me that as long as the eCP reference was on the address label it would be deliver...
Can't report a missing item (bought as a Guest).
I bought an item as a `Guest' and it hasn't arrived. Every way I've tried to report the non-arrival requires me to be a Member, which I am not (and don't want to be, following a hacking experience). How can I report it without being a Member?
I paid for 3 items but received 1.
I paid for 3 items but received 1. The seller responded with tracking information to confirm a delivery was made. There was no documentation in the package. I contacted the seller who wanted a picture of the documentation. I told them it wasn't there...
No package has been delivered
No package has been delivered. Courier says they left it today at 7.11 am . I was up know one can here my ring doorbell shows nothing and no one coming here . It has not been delivered. What do I do next ? It’s impossible to talk with anyone at eBay ...
Did I get scammed?
Hi everyone, Last week on Friday 30th May 2025 I ordered an Apple iPod Touch from an eBay seller. On Monday 2nd June I got a notification saying it had been dispatched and because I paid 4.99 extra for Royal Mail tracked 24; I thought I would get my ...
26th May brought carpet cleaner
I brought carpet cleaner got tracking number was posted but then says wasn’t as to big to post sent messages ignored them now today said waiting for a label to post out but this has been going on for a week I asked eBay to cancel order she said no to...
Help I'm stuck in Automated response and can't find how to speak to an agent
Can anyone help... how do i speak to an agent???? I'm going around and around in circles. I have been sent the wrong package by Ebay shipping, not the seller they have proof. For some reason, Ebay have sent me a bag of wires, instead of a dress! It's...
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