Postage

[jayzbrand]

I have two orders that I am posting myself and not using the label from eBay as I have my own own tracking number, item has been dispatched to go to buyer however, I am not able to add my tracking number. Please kindly assist.

[tressygirl]

Preferably use a laptop / PC and try Chrome that seems to work well with eBay,  and manually update your tracking this way:

• Go to "Orders Paid & Dispatched"
• Click on "View order details"
• Within the "Postage" section there's a small dropdown arrow next to "Track Package" - click on that.
• Click on the "Add tracking" option
• A box will come up with the current tracking number . Delete that and replace it with your tracking.

@jayzbrand 

[jayzbrand]

Hi,

Thank you for your assistance. The issue now is It's a new account and
it's private not business account so it's hard. Don't know how else to go
about it.

[**peaseblossom**]

You  may have to mark dispatched first.   To do that open the unused postage labels.    The cost of them will be refunded to the buyer in 30 days.

[tressygirl]

The above should apply to a Private account.

Why are you not using Simple Delivery labels ? Simple Delivery is mandatory for Private sellers.

Are your items exempt from SD?  That is,  are too lightweight or oversize ?

@jayzbrand 

[jayzbrand]

Hi,

Thank you for your support, will have to do that.

[61stephenuk]

You are selling multiples of new items and need to use a business account, private accounts are for sellers  getting rid of their own items  such as clearing out a loft, wardrobe etc.

Once you change to a business account simple delivery will no longer apply