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Seller News: July 2025

Build buyer trust and discover improved seller tools with our latest updates.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Ebay assisting online criminals

I have alerted Ebay to fake watches being sold at least a dozen times and each time they have replied that a customer service person has looked at the listing and it is alright. I have a few years experience buying and selling watches and I know what...

Bids don’t show until too late

Sometimes when I bid in the dying seconds for a listing, the listing has been showing for example £69.00, then after I have bid at £92.55 it shows another bid by someone else at £94.55 from 3 days ago, as you can see in the photo my bid is 1 minute a...

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Why does eBay allow sellers to sell counterfeit items that clearly contravene their policy.

We don't allow counterfeit items or unauthorized copies to be listed on eBay.Items sold using a brand name or a brand logo must be original and made by the brand or manufactured on their behalf. ebay clearly ignores this policy knowingly allowing Chi...

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A bid and an offer

Hello I have an item listed for sale and I have just noticed I have an offer and also a bid for the same item, I was wondering if I can accept the offer or do I have to wait till the auction has finished.Thank You

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Rude messages

I was sent rude messages from two separate members of eBay. One was particularly disgusting. I did a complaint to eBay. They said they can’t find the message’s I had also sent them a screenshot of both messages. the message’s are on there and also in...

Can’t add price on new listings

When I list an item I can add photos, write a description and sort postage, but when it comes to putting the buy it now price eBay app doesn’t let me. I’ve not had an issue until a couple of days ago. It also won’t let me change the prices on my curr...

Item Stuck In 'Order processing' Status

Hi all, I am hoping someone can help me with this. I purchased the item shown in the attached screenshot, however the status is stuck in 'Order processing'. I tried to buy these back on 27th Jun, Order number: 09-13252-79687 I have contacted the sell...

Missing item

I've sold a dress but the buyer has said they never received it, so I've had to give them a refund. I've tried contacting ebay,but it's impossible, so I wondered if anyone can advise me what to do next? I've tried contacting evri,which again it seems...

How to escalate a complaint?

I purchased several items from one seller and paid for 48hr tracked delivery.The item didn't arrive so left it up to the date that these items were needed to see if they arrived.At this point I requested a refund from the seller due to the fact that ...

The seller does not ship to my country

Hello. Is there a way for me to contact the seller without having bought an item from him? When I tried to purchase the item it said that the seller did not send to my country. I would like to ask him if he might reconsider, I will of course be payin...

New photo upload

Is anyone else having trouble with the new way photos upload? It seems to put them all in the wrong order which is so frustrating, and trying to move them about once uploaded isn’t working properly. How can I report this to eBay tech team, as I seem ...

Cancelled order

I ordered an item by mistake and the seller agreed to cancel the order but eBay won't allow him to refund me although the item hasn't been dispatched and the seller has agreed.whatnow?

Returns request

Having problems with a buyer first he claims a box of playing cards what empty and wants a refund, I had checked and weighed them so I told them that and the empty box would weigh alot less, and then he puts a claim in for cards are fake and wants to...

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MC999 account suspended

My wife created her seller's account and I it got suspended straight away. We managed to speak to an agent then he stated "we do the sometimes to verify account". He unsuspended it. Then she listed her first item, it is a genuine item bought from one...

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very quiet buyer

It has only been a couple of days, but I have a feeling the buyer doesnt want the item anymore. Maybe he didnt realise the distances in collection or its just not convenient. I cant nag him but I want to get past this.

Postage cost

Since today eBay is now giving me pre paid postage labels. Before I done delivery myself and sent 2nd class letters. With the new pre paid postage I am now at a loss with the items I am selling.Does anyone know if this is normal or how I can change i...

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Order not received

Hi i ordered an item on 31st July, on 4th August Evri said it was at the depot. Since then there has been no update. It was Ebay simple delivery so I have had to contact Ebay with regards to not receiving it. I contacted them on 6th August and was to...

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Evri postage

I hate this company the last l item they posted for me was lost. Address correct but never got it and eBay extracted the money to refund to the purchaser but I have seemingly no point of contact for this shower of xxxxx! Now I want to send something ...

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Gorilla Glue

Recently returned item. Have not been given proper refund.Opened box, saw it was wrong colour sealed box back up.Never used glue, returned same box it arrived in.

Postage refund

Buyer gave me wrong address so item returned back to me. She wants to cancel order but wants a full refund including postage iPad to send the item.

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Postage while selling.

Increasingly frustrated in trying to sell an item with the postage arrangements, Preview shows "Varies" for postal charges and cannot change it! " Help" says to Change delivery service/change postal charges but cannot find such an option.

Ebay only cares about money

Hi all,Over the past couple of months I've been updating my power tools, had a look on ebay and was astounded by the amount of fake Milwaukee power tools, when I reported them to ebay, they told me they had reviewed a couple and decided they weren't ...

Offer accepted, buyer not responded.

I've had a listing on for around a year, I forgot it was still live.A buyer contacted me to ask for a best offer as they were going to be in my area and could collect. They offered a cash deal that was too low. I gave a price and said PayPal only. Th...

Evri drop off

Happy using Evri as an alternative to RM, but every time I drop something off, I have to type my email address into their barcode reader device. Is there some setting on Ebay that I am missing?

Item not received!

I purchased an item from a seller 6 days ago and delivery was advised to be 3-5days. I’ve just been on to my account to check the status of the order and it says that the seller is no longer registered. Does anyone know what this means and also does ...

cant log in

Hi I cant get into my accountConfirm your identityYou can continue after you have verified your identity.Verify it's you"It looks like you signed in from a different computer. We’ll need to confirm your identity. Call us on and mention security codeW...

Selling limit

Hi I currently have 50 active items but ebay will not allow another increase and 30 days have been passed. they don’t send me message to say when I eligible sometimes I will have to call them they will say still say no but then will increase because ...

Warranty on an item sold in the UK

Bought a fuel pump from a seller that is clearly Chinese in January 2025. The item was brought in the UK and sold as a UK item therefore I believe that under UK/EU law the item has a 1 year manufacturers warranty against faults. I have used the pump ...

RISE20 code not working

Received an email from ebay with a promotion code RISE20 but it doesn't work, the item I am choosing is with a seller listed in the terms and the item isn't 'new' condition which is also part of the terms. It sys it starts today 10am. Any ideas?

Resolved! Returning item with damage not declared in listing - seller wants me to return without tracking.

I bought a thin, woollen vintage patch, around £12, that one would have sewn onto a jacket or blanket.I didn't see stitch marks on it, so thought it was unused., but old.However, when it arrived, I was dismayed to see thick old white glue and other r...

However I can no longer see any listed items

I have had an ebay account for a number of years and have sold many items. I can no longer see any items for sale in my account. I found a sold item in my scam box. Now I cannot see as to what stage this item is as it is long past the despatch date. ...

Resolved! Untrustworthy buyer

I advertised an item for sale as cash and collect. The buyer has paid through EBay but has made various feeble excuses about when they will collect and I have answered many questions about how it works and if I am prepared to demonstrate it which I s...

Resolved! Received returns for items I haven't sold.

I have received 3 packages that appear to be returns, but I haven't sold anything.They are all Calvin Klein scents and I assume they are fake.I can't find a way to contact eBay so not sure what to do as some one is using my address.

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Return/refund as a seller

I have just had a message off Ebay to say a buyer requested a return and they said they have stepped in and refunded the buyer and they don't have to send item back but that I wont be charged for refund! Im totally confused, I had no message off buye...

Alekmor-2951

Hello! Today at 9:23 a parcel was delivered to me. The courier who delivered it was named Chris. The packaging was damaged and there was no product inside. Ref.nr.YA014852771GB. I don't know at what point the packaging was damaged and the product was...

Refund payment

HIYA,I have purchase Air pump drain blaster on 6 August. and my order number is 27-13393-37900. After sending the amount of 8.61 pound now seller told me its a wrong price and now you to send me 10.31 pound. than i'll send it to you. that's why i tol...

Delete listings

EBay has removed some listings for policy violations. When I have checked my other listings there are a few more that could potentially violate eBay’s policies. I try to end these items but they automatically relist. How do I delete listing so they c...

Overseas Refund Help

Hi, I sold an item to someone who lives in the States. The tracking information says it was received in the UK depot and sent to the States where it's since been lost. He wants a refund, what do I do? If I refund him the money I'm at a loss, as I can...

Evri Drop Off

Hi, I have no Evri drop off on the Isle of Wight. How can I post my item without additional cost to myself?

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Resolved! How to handle refund and claim against courier

Hi, need a bit of help here. Sold a low price item (CD) to a buyer which arrived successfully but damaged in transit (Evri was the courier). I have original listings photos to show it was in perfect condition when and buyer has photos when delivered....

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QR code time frame?

Does anyone know if the QR codes have a time limit before they expire? Buyer paid for Royal Mail postage, I let them know that I am away at the moment and can't post until the 23rd which they are fine with. But I don't know if the QR will have expire...

Cancelling a yodel label

I thought if I refunded the buyer I would relist the item and let the buyer know when it was done hit what I should've done was cancel the order, I went to postage labels and tried changing it to a small parcel but it doesn't save the changes, how do...

Been charged

Please can anyone guide me with this as I listed a car for 10 days but it didn’t sell due to time wasters but this happened 8 times & now I’ve been charged 8 times at £15 for it. It does state in the policy you’ll get charged if the car sells. I’ve b...

Buyer gone silent on me??

I had an item on a 6 days listing. With 4 days to run I was messaged 4 times by a buyer who said if I put a buy it now on the item they would collect that day.To cut a long story short it was complicate because they'd put a bid on which meant I could...

Postal Label Unavailable

I sold an item however the postal label wouldn't let me gain access so I was unable to print/access the QR code. I had to send myself at an extra cost to ensure delivery within the time frain. Can I claim the original postage back since I never used ...

Postage

I haven't used ebay in a long time. I have just sold something with free postage and i always use Royal Mail tracked and signed at my own expense because i trust this courier. Do i have to use the courier that the buyer is demanding???

Active bit not visablr

My listings are active but not showing if searching for them and if you click on one of them and try to visit other listings in my shop nothing is there. I posted these last night at about this time. Any advice please.

Resolved! harassment and intimidation advice please

Last week ( I used to buy too many handbags I won't use )I listed a lot of bags but there were no watchers. Now I have checked today and virtually ever one has a watcher but no option to send an offer.Am I right in thinking it may be someone I had to...

£58 Customs Taxes not mentioned in item listing

Hi everyone, I bought some ink cartridges from an ebay seller based in Germany. Postage was free, no mention of customs charges in the listing. The item is now held at Parcel Force's hub until I pay the £58 customs tax. This brings the total of my or...

Delivery not avaliable

I offer the seller a deal but it gives an error: delivery is not available in your region but I and the seller are in the same country the distance is less than 100 miles. How is this possible?

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andoid web access no app

can one use an android device to log in to the ebay website? I do not want to use the app. I tried a web login with an android and the suystem failed/crashed

account limited error

When i try to do listing on ebay, it says your account is limited please check your messages. I dont know whats the issue, I had talked with support team they said I will get the email in 72 hours but is been 7 days, i got nomail

Failure to cancel

Hi all. Buyer made an offer , I accepted meaning payment was made automatically. Buyer asked for cancellation. I thought I’d done this as was told cancellation in progress. I’ve now received an email from eBay saying cancellation not possible as 3 da...

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My eBay

World market. Why am I being shown all these alternative items that have prohibitively high import and postage charges. Why am I receiving offers for stuff that are on a list of stuff looked at but not saved by me. These ‘offers’ are not appropriate....

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Restricted Items

Just tried to list a ceramic figurine head table lighter, much like many on eBay at the mo but have my listing cancelled by them as a restricted item. Anyone having same trouble?

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Listed as artist on work that isn't mine

I am an artist, selling my work on Ebay. On four recent occasions I have come acrosspaintings listed as mine, or signed by me, which are not mine. The sellers have removed myname, but offered no explanation. I would urge all artists to check that thi...

getting currier to pick up from home

I have issues trying to get my items I have sold picked up from my home as I am disabled and rely on Evri to pick things up from me and send them on.I also would like to be able to put my own post costs in to the system but can't.Why can I no longer ...

Returns and Reasons Why - Growing Trend

Is anyone else suffering with frequent return requests with the reason 'Changed My Mind' then nothing is sent back for refund. Is this an attempt at just trying to blag a refund, on the off chance that many sellers just refund on the back of seeing a...

P+p

Why has EBay made it so incredibly difficult to set your own postage rates!!

Confusion over receiving offers

Ok so I have been a member of ebay for over 17 years. when I receive an off from a buyer you usually see the base offer somebody has sent, so example if I have an item for £40 and buyer sends me an offer of £35. then it would tell me I have an offer ...

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Bidding issue

Hi. For the third time in a row I tried to bid some of the products. I presume that I was a only bidder. System, however, didn't allow me to bid. Showing some problem. I do not now if that's your deliberate, criminal action to increase the profit? Id...

Bit confused

Just had someone make an offer of £630 for one of my items.Great i accepted.It appears that Ebays buyer protection was £18.90.Fair enough it's their platform and no one does anything for free anymore.The downside is that it has come out of the £630 o...

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Payment

I’m having a problem with getting payment for an item,funds should be available today,but coming back as 0 in the account

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Ad fee general

Just been charged an Ad fee general for a lot I have sold have been selling on here for years including last week and this is the first time anyone know what it is?

Faulty link from eBay

I had an issue where a buyer returned my laptop completly broken and ebay took my money. My appeal was succesful however they asked for my bank details and pressing the link i got a message saying the page cant be found i dont know how to get this re...

QR Code and posting issues

Sold an item this week. Buyer paid postage. Download qr etc and took to parcel shop. Package not accepted due to invalid qr code. Took to 3 different parcel shops and same issue.. Evri, spoke to lady in 1 post office and she said I was the 3rd person...

postage

Trying to list an item that is more than 65cm long, and the simple folk at Ebay won't understand that some items are that long, any idea how I can do this as the simple post won't allow this, sometimes I have noticed an oversize choice, but not this ...

Sellar Accounts

Hello been a member since 2002. But i haven't sold on ebay since 2017 i have gone to sell my 3080TI laptop and for some reason it wanted me to update my details so i did then it seemed to have deleted all my old feedback from selling over the years n...

SELLING AND SHIPPING TO USA

Please has anyone have any further information regarding selling and shipping to USA, since this problem arose i have not sold or been able to ship via Global Shipping Program, I have lost quite a lot of sales thanks to this problem.I have always use...

"Item damaged beyond repair" -- what now?

I'll make this short and sweet. As the title suggests, I sold an item to a buyer who paid using Ebay's Simple Delivery and buyer protection.I sent it via Evri, who then a few days later said that it was damaged beyond repair, and that I should contac...

Fixing a sale end date

New to E -bay and have listed my first item for many years and I've got listed but it shows an end of sales date in a month's time and I want it to finish on the 16th of August 2025

Channel Island No Delivery Possible

Hi someone from the Channel Islands wants to check out. I checked postage and it seems to be the same as in the U.K. although was worried would be a lot higher. He says can’t check out would not accept the address for shipping. What should I do?

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Klarna.

Hi can anyone tell me why i cannot offer Klarna as a payment method on items i put up for sale please? Or give instructions on how to set this option up please? Thank you

Help

I'm new to this, I won a bid for collection i messaged the seller and no reply how long should I have to wait?

Mark item as received

Hi I sold an item and as the buyer needed it asap we agreed I would deliver it. All good there, funds released etc… but the item is now showing as overdue and eBay keep asking me to dispatch it using one of their labels. What should I do? There is no...

Simple delivery is a joke

Ever since simple delivery was introduced against our will I have noticed that if selling high value items to which I recently bought from a seller and I have been a seller for a long time and used to work for Royal Mail. Before the simple delivery I...

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Simple delivery,another ebay failure

I made a eBay sale and sent by "simple delivery". One week later, the item was returned to me, undelivered and absolutely soaking wet, i mean soggy, all paper and cardboard packaging is just a mess of papier-mâché held in a poly bag. There has been n...

Not getting appropriate response from seller

I bought a dryer radiator in February and it broke within a few months, I have contacted the seller to discuss the issue and they offered a replacement, they then sent a fridge drawer, I contacted them again and explain the issue and they asked me to...

Refund a damaged item

Hi , is it true that as a seller I have to refund the buyer if THEY have damaged an item? I sold a vintage leather 80yr old cheque book wallet and the buyer said it smelled of tobacco so instead of sending it back to me he emersed it in water in his ...

Selling

I’ve just sold item to a customer and I’ve found some additional parts that should have gone with package. I didn’t make a note of the customers address so I can’t send them on as eBay doesn’t let you share details. Does anyone know how I can get the...

Payment held even though buyer happy

I listed and sold an item, I uploaded tracking info, buyer received is happy and gave positive feedback, but seems the buyer hasn’t somehow marked as received even though feedback given and acknowledges all ok and happy. I can’t seem to contact anyon...

Postage Issue

Hi all, hoping you can help. I’ve made a bit of a boo-boo with postage. The buyer has paid for postage of the item, but I also paid to post this item. There is no way to mark the item as dispatched, as I should have printed and used the buyers prepai...

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Help with refund to buyer

I need to refund a buyer for something that I had to cancel. I have insufficient funds in my account as the postage got paid before I even sent anything. So now ebay won't allow me to put in my bank details to top it up even though it asks for those ...

Fee

I have a fee for listing some things and eBay haven’t taken it out of my bank yet but they keep on bugging me about it with emails and notifications

Rewards

I have just purchased an item. After payment a small panel appeared on the right hand side saying I had 5 rewards. The link on that panel was dead. What are these rewrds and where can I redeem them?

Item I sold returned to me broken by Evri.

Hi all, I am a very new seller, so please can you help? I sold and item and posted it to the buyer, they never received it, and it was returned to me. When I got the parcel back, the items were broken. How do I refund the buyer & put in a claim for t...

Resolved! Account verification

I have changed my address to new place where I am living now then eBay asked me to upload my ID documents and also I started to list items about 20+. My payout starting to hold and uploaded my e-Visa with share code under residency category which eBa...

Parcel from Evri

I just received a parcel from evri with my address but not my name on it.It is FX factory powabud aux in cable.I was recently scammed in which they got my address and my mum birth date.Could this be them?

Seller return misunderstanding

Hi, i purchased a £30 item from a seller which required £40 of additional parts to repair which i ordered a few days later, the estamated arivival time of my original purchase came and went, but the additional components arrived very quickly. When my...

Making an offer- Price paid?

An item im looking at is listed at £899 ono. I'd like to make an offer of £800. How much will I actually pay? Will ebay fee's be put on top of that? I can collect said item so no need for postage Thanks

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Sky Q boxes for sale

I'm seeing loads of sky Q boxes for sale on ebay.I'm concerned as these are always "loaned" from sky and remain sky's property, as far as I'm aware sky consider any "missing" box as basically stolen! Anyone know what ebay's position is on this ? I do...

Global Shipping Programme

Does anyone know if eBay has rectified the issue with the GSP? Buyer in Germany wants to purchase something from me but it’s still not showing international shipping costs because of an eBay IT issue (so I was told on Tuesday) Thanks

Return by buyer

Does anyone know how to cancel a return from a buyer as a seller I didn't realise that I would be charged the postage when the buyer just didn't like the item, as once I clicked accept return it started a return with me having to pay the postage cost...

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Refund

I received a refund for an item which had not arrived, then the item arrived several days later. Should I just donate the money to charity? It wasn't a huge sum of money!

Voucher for selling

I sold my first item on eBay and I’m Sure there was an odder that if I sold I got £50 off a purchase over £125. I don’t seem to see the offer, not sure if I needed to opt in or something? Is there anyone I can contact to find out how to resolve?

I received a counterfit item

Hi I purchased a sofa from someone and when it arrived it was not what was photographed it was listed as a swoon item but wasn’t I had my money lucky lily it was £1400. The seller has it relisted and who ever buys it is blatently goingbto be conned. ...

Royal Mail - Parcel Not moving

I don't sell much; however, one item I've sold recently hasn't arrived. I paid for Royal Mail Tracked 48. It will be a week since dispatch this Monday. The buyer isn't happy. I've had a look around for help articles on how to deal with this. Can anyo...

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Ebay payouts

I'm just trying to wrap my head around ebay payouts? I assume it's to do with selling items which I was selling one but then delisted it because no one was interested. So would they still take money out even after delisting an item because I got an e...

Refunding a buyer

I am new to selling on eBay and I need to refund a buyer for postage and the cost of the item but I can’t see how I can do this. I don’t need the item back so don’t need to send return postage but I have set my account up as no returns. Can any help ...

Selling copyrighted virtual items

I noticed that ebay allows sellers to sell virtual items now that are copyrighted to other companies. Is ebay corrupt now or is this ok? I’ve been selling on ebay for years but i think i might leave because of how they are ok with this type of thing....

Bud cancelled by seller

Had a notification that a seller cancelled my bid but when you click on link to see what it was it’s there so I have no idea of the items how can I find this. Is it likely to be just a bid, or could it be an item I bid and paid for for and now the se...

Combine postage

I just wanted to know how you combine postage now that this simple delivery is in place?I recently sold multiple items the seller paid postage for each item which was more expensive, I tried to look to combine postage but it wasn't showing how so I h...

item alerts advice

a while back i setup a notification to alert me when an item with a keyword appears on Ebay and would like to amend this now as the item is not relevant but i cannot find where i setup this feature, i suspect it was setup on an earlier version of the...

Postage change

I recently sold an item and had postage set to Royal Mail 1st class. Item sold for more than expected and I’d like to send it recorded instead and pay the difference. Is it possible to not get the postage through eBay and just send via post office an...

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Resolved! How do I cancel a sale before it is sold

I have had an item up for a week and no bids (is only a cheap item) and have decided it is not worth the hassle so am getting everything together for charity shop. I want to cancel the sale but option to cancel, end or delete the sale does not appear...

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sellers postage issues

purchased 2 items recently and seller tells me they cant print a label for delivery as address contains invalid or missing fields, i have told the sellers that my address is 100% correct but unfortunately they cannot print the label, they are using t...

SIMPLE DELIVERY

ANYBODY KNOW WHEN THE ISSUES WITH 48HR TRACKED SERVICE WITH ROYAL MAIL IN CONJUNCTION WITH SIMPLE ELIVERY WILL BE RESOLVED? TRIED TO POST A PARCEL AGAIN TODAY AND TRACKING NUMBER ON EBAY LABEL NOT RECOGNISED BY ROYAL MAIL AT POST OFFICE?MANY THANKS

Close account

Why can't I close my account ? I've had 40 quid in my funds for last 8 month that it won't let me access because I won't enter tax details so I'm done with it but it won't let me close acc

Ibhave not received my package

I have bought a item from Ebay and the postage was empty when it arrive. I have made claim with PayPal therefore ebay close my claim. I don't know if PayPal doesn't pay would I able to claim through ebay. The item was 550

Seller potage option

Can anyone please tell me how I choose my own postage option when selling. I am trying to sell an oversized item and want to have compensation included in the delivery option. But ebay is only giving me 3 options with no compensation.

Authenticity

Hi, a genuine item I listed and sold was rejected by the authenticity team as being fake. As I personally bought the item myself I know it is 100% genuine. Has anyone else experienced this? Quite upsetting

Partial refund on returned item

The buyer changed his mind and I agreed to refund the amount I received fro ebay for the sale.This was agreed but ebay does not appear to allow me to alter the refund from the full amount.There seems to be no way I can contact ebay directly about thi...

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