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Seller News: June 2025

Keep your sales momentum strong this summer with our latest updates.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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AUTOMATIC RELISTING HAS STOPPED

EBay have now removed the automatic relisting of unsold items - no warning or advising just went ahead and did it , I think they could have informed its members on such an important decision - as now the monthly free listings will soon get used up an...

New phone

Changed to a new phone and logged into my eBay account and buying history has disappeared,is there a way to get this back.thanks.

Listings switched to simple postage

I sold two items this week and have had to use ebay simple postage. I have been selling on ebay for 16 years. I am a private seller and sell now and again when having a clear out. When I listed items I was able to select an option that avoided the eb...

Some people. ! Any suggestions ?

Hi all... I always check for new sales every morning early, so I can dispatch same day if possible. when RM come at approx 9-30am. So.. A customer ordered and paid for a watch at .... just before midnight on Wednesday. I saw the order at approx 6-30a...

Buyer not returning item

Sold a computer, which was a large and bulky item. Buyer claims that it is faulty (we're not convinced this is true) and wants to return. We initially offered a partial refund, which he accepted and then changed his mind asking for a full refund. He ...

Different rules for ebay sellers

Why is there different rules for ebay sellers depending where they live. I'm not allowed to list magazines for fire arms here in the UK even though they are legal but others can in Europe, US etc ? Surely the rules should be the same for everyone.

User avatar by • Visitor
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buying a bladed article

How do you buy a bladed article from Ebay if you don't have a credit card to verify your age. I have been a member since 2002. What I am after buying is a replacement head for my Tree Lopper. Yes it has a saw blade attachment and yes there is a cutti...

Postage

Hi someone has purchased an item and they said there was no option to purchase it class how can I send tracked 24

faulty generator

I purchased a generator in January and did not use it till June when it ran for 30 minutes then conked out and won't restart. I have sent 4 messages to the seller and had no response. When trying to contact ebay for help, the item does not appear on ...

Collection code

I’m a new seller trying to sell a in game item, how do I get a collection code so I can ask the buyer for it and receive the money

Selling from France

HelloI'm a Brit living in France and want to sell a turntable which is almost certainly going to be of interest to UK-based buyers. Do I therefore need to sell it on eBay France and include information to the effect that I am happy to ship to the UK ...

User avatar by • Contributor
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postage section on listing form

Could some one please tell me how to change Simple Delivery option.I need to post an item in a tube. When I try to list it there is no option in the SD .I can understand why as it does not fit the set sizes.However in the listing form there are no op...

RIP off

Any other sellers getting fed up with eBay increasing prices, postage increase costs yet sales plummeting since beginning of year literally bankrupting people, what exactly are they doing for their extortionate subscription fees and all these rip of ...

Resolved! Request buyer feedback revision

Can anyone explain to me how I go about sending my buyer a feedback revision request please? My buyer has admitted they've left the wrong feedback on the item they bought from me and in order to amend their error, I have to send them a request to ame...

EVRI Couriers Stealing the Parcels!!!!

Once again EVRI couriers caught stealing the goods. Arrived at a business address after hours.EVRI courier then caught on CCTV taking a photo of the box, but not the addressee label, so there is zero evidence it was even my order, then lifting the bo...

Wrong pic showing

Hi All, I just need quick advise. I sold an portable dishwasher. New ( see description) and I did mention as you can see what was the condition of the item. However customer is still making a problem. Original price is £270 and I only charged her hal...

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Simple Postage and Buy it Now items

Sadly as from yesterday I can no longer control my own postage costs through custom postage. Simple Delivery is now obligatory for me. I don't want to use Evri but it seems Royal Mail is the only other option I have and that does not cover my sales o...

Anything but Simple Delivery

Hello, I'm being forced to use Simple Delivery like everyone else. I previously took my items to the post office - paid for delivery (which the buyer had paid for) and it was sent. I had a tracking number which I entered and it was tracked until deli...

Resolved! Request for Advice on Returned Order

Hi All, I would appreciate your advice on how to handle the following situation:The customer contacted me to say she did not receive the item and also did not get any notifications from the post office.Tracking information shows that the order arrive...

User avatar by • Contributor
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Payment problem.

Hello, I have several items won from one seller. I sent a request for a combined shipping price several times. I received a duplicate order. They also sent me a separate invoice. I have been trying to pay for 10 days now. At first it accepts the paym...

Account number error

I’ve tried updating my bank details as my old account is closed.I keep getting an error that the account number is incorrect but it’s not.i know Revolut was previous not allowed but I understand this has now changed as they have a UK banking licence....

ebay

Is anyone else getting *bleep* off with ebay always moving the goal postsi used to send items with royal mail. Evri either lose or damage my items so i stopped using themwith ebay i cannot evn put my own postage on it now they are getting ridiculous ...

Bought a 3d resin model

Item arrived in February and several pieces were missing, informed seller, who said didn't know how that happened and if he could not find the pieces he would reprint, since then I have contacted the seller politely asking where my pieces are. The se...

Buyer issue

I sold a Brand new & sealed in box Samsung Galaxy Tab on 21st July 2024, all warranty paperwork etc were inside the box. Yesterday evening the buyer has contacted me stating the screen is now faulty & has been for the past week. I advised them that r...

Resolved! CUTOMER SUPPORT

sold a cd player,its over 23 years old,my discription says has a few marks but fully works please ask questions befor buying as i do not accept retuns or partial funds,buyer claims it arrived dammaged in stransit and started a return so i asked three...

Postage

Hi All.Since ebay have taken the option of customising my items, the only way for me to include any other costs, ie bags, time and petrol, is to up the size of the parcel, which then increases the cost of postage. Does anyone know if when I go to the...

User avatar by • Conversationalist
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eBay not updating personal information

I've used the mobile ebay site via Google, then via Chrome then tried classic site on laptop, in an effort to update my phone number in my personal details section, each time over several attempts over the past week, "something went wrong, try again ...

Buyer not collected item from pick up point.

The buyer has not collected the item from the pick up point. The item was purchased on the 14th. May and posted on the 15th. May. The buyer has contacted me and advised me that the item will now be returned to me, then I will have to give the buyer a...

Arrived damaged

I sent an item and arrived smashed, obviously the buyer isn't happy and wants a refund! It's the first time I have had an issue and tbh I would like anyone feedback on the way forward for me to resolve this? I am in need of help. Thank you

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Buyer saying item not delivered and opened a case. Item was delivered, buyer forgot to collect.

Item was posted on the 14th. May and delivered on the 17th. May to the buyer's chosen pick up point. The buyer sent a message saying she forgot to collect the item. Now the buyer has opened a case saying the item was not delivered and asking for a re...

Resolved! Claim for damage in transit via GSP

I sent an item to a buyer using the Global Shipping Program. It was well packaged but the box received considerable damage during transit resulting in the item being damaged. I have refunded the buyer but I'd like to claim against GSP as the damage w...

User avatar by • Contributor
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SIMPLE DELIVERY

Sold 2 large items to one buyer. Each weighs just under 10kg. SD has combined them into one 20kg parcel even though each parcel reaches maximum dimensions on their own for Royal Mail. I now have only one label generated and 2 parcels to send. I have ...

Changing a tracking number

Can anyone tell me how to change the tracking number after I selected "simple" (haha) delivery by mistake? I didn't even know it was a thing but my parcel is too big to qualify and I've had to arrange another label. I won't be using eBay to sell anyt...

Dictatorial Ebay again..!!!

Once again Ebay wields the big stick. No choice of your own postage preferences. Do as we say, or not at all. I prefer to use Royal Mail post box service, but Ebay say.."No, do as we say". Why are they slavishly copying everything that Vinted are doi...

wrong postage

i didn’t realise member had prepaid postage and i posted another way. he has received and given positive feedback but item is still showing as not dispatched.

Refund refused

Seller refused to accept a return for item that only worked for two weeks (described as tested but unused) , no case is closed , left negative feedback , but that shows as positive ?

live fish

can any tell why ebay has stopped selling live fish they was there about just over a month ago now gone can any one help please thank you

Sales down

Hi everyone I m ebay seller from last two years but active from last three months and my sales increases day by day but suddenly from last week it dropped 60%I m so confuse is it normal or there is some problemThanks

Feedback

I am wrongwhen I purchase something from a seller I pay right away completing the contractwhy don't that seller not give me correct feedback on the purchase (some do)but eBay keep contacting me to give sellers feedback I have in the past given feedba...

Resolved! Winning a cancelled auction?

I was in this auction for 5 days. It came down to the last hour, which was supposed to finish at 8 PM, and no one was topping my bid, but at 7:38 PM, the bid finished with it saying "you won the auction", which I found strange. Only to find out that ...

Buyers address / postage cost

It has become a nightmare trying to find buyers address to post items to.Clicking every option available to obtain the buyers address is unreasonable.In doing so, one clicks postage just in case the address is available within BUT, I do find the buye...

Fraud

Seller is listing a vehicle they don’t own, with details from original seller, and taken a deposit. Arrive to pay balance and collect, no vehicle

trying to re-instate an old ebay account

I had an old ebay account used a lot in the 2005-2015 period but less so after, then I lost access to the email account used on it and replaced my pc. I now can't work out how to access the account as I don't have passwords saved and didn't have twin...

My eBay

Need to contact seller as they have supplied the wrong parts. However my purchase history is empty !

currency

Hi I want to start selling on ebay, i am on the UK site and my address is a UK one too but my currency is dollars. How do i change this? I have tried many things however in the Selling Hub, it is still showing dollars

Postage

I sold an item, buyer paid, item was posted .. simple! However, the buyer now says there was no postage on the parcel which they had to collect from the sorting office and pay £7. They are now asking me to refund this £7. I have proof of posting and ...

User avatar by • Contributor
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Issue with username

Hi, by mistake I did change my username and I was paying for a subscription to connect a app to eBay and because of changing the name I'm unable to list products using that app. Someone can advice if is possible to put the same name?

Need help!! Please advise me?

Hello. I am asking for some help and advice of who I contact on behalf of my granddaughter. I am going around in circles trying to reach customer services. My Autistic Granddaughter preordered an item from a seller in the USA in January this year. Sh...

Authentication

Good evening. I got a question regarding a collectors cards, I want to sell on ebay.So online people have told me with high value collectors cards they go to an authenticator first prior going to the buyer. Does this happen in the UK? I want to sell ...

Changing category

I have just listed a dusk.com sofa throw and it’s gone under Home & Garden, Household Accessories. I would prefer to have it under Home, Furniture and DIY, Home Decor, Throws. How can I move it please?Many thanks.

Resolved! Postage label

Just downloaded a postage label ready to send a sold item and it’s given me today’s date as it needs to be sent by (23:50pm at night!!) and is now saying it’s been dispatched by me also at this time. any suggestions on what to do? I’ve messaged the b...

Ridgway Pottery jug with double stamp

Hey all,I have a small cream jug marked as made by Ridgway and is labelled as "haywain" pattern. I've trawled the Internet and can find no trace of it.... anyone got any clues?? Beginning to think it's something that's been incorrectly stamped but th...

User avatar by • Contributor
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Refund request

Buyer requested refund saying a part was missing item was new and in full order They are ignoring my messages what should I do next I have no experience in return so unsure what happens now Thanks in Advance

SCAM ADVERTS

I use to report hundreds of scam adverts on ebay via report item this has now changed to a very long winded and complicated system i think,it says click on the 3 dots on the advert but there isnt 3 dots so i went into help and reported there it asks ...

SIMPLE POSTING

Is it really simple? I am finding it really difficult - after 8 years on eBay I am just about ready to walk away. I cannot even opt out of Simple Delivery because I am a private seller and not a business. eBay Customer Service are NOT helping and eve...

User avatar by • Contributor
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Unauthorised multi bids

Has anyone else had this problem??? Last month and this month I put in an offer on 2 separate items. The first item I received x3 arriving on different days. I was annoyed but kept them as I thought it was me being dizzy!Then this month it happened A...

key chain

I bought a labubu which turned up damaged and is fake , have asked for a refund can’t leave a feedback and have tried to contact seller but they have been reported already!!

Posting sold items

So today I sent a parcel via royal mail but the parcel was supposed to be shipped with evri. will there be any issues with this mistake?

Disputed return

Hello, I'm in the middle of disputing an item that I sold that the buyer says 'arrived damaged' and now wishes to return. I'm disputing the return because I mentioned in the ad that the item had a small cracking it and even included photos of the cra...

User avatar by • Contributor
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Uk to Denmark

I want to buy something but the seller won't ship to Denmark. I wnat to know if there's any company offering a UK address for me to buy and then ship what I buy to Denmark where i live. Thanks

Posting

I have my delivery set to all united kingdom but when some buyers are trying to purchase an item it is saying that i do not deliver to there location as any had this problem before? thank you

Return and payment on hold

If buyer requested return then payment is on hold, right? Then customer service saying that I got my funds on 12th of June, but case was opened on 9th of June. What logically proves that I can't have them. On 19th I got my item back and then I had to...

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Simple Delivery - no options for small items

I am now forced to use Simple Delivery for my listings, including re-listings. I sell a lot of small items such as cassettes, CDs, etc. which can be sent via Royal Mail 2nd class for £1.55 or £2.00. However, under Simple Delivery the cheapest option ...

Jacket sold and received

I sold a jacket, got paid straight away, sent off straight away, buyer was vey happy with the jacket the feed back reflected this as it was positive. I did not buy a label off Evri to post it, but sent it through Royal Mail, got there on time. It was...

Evri Parcel Damage

Hello you knowledgeable bunch. i sold an item and it arrived to the buyer, broken! Evri took full responsibility but said I should contact eBay directly as they were the carrier? is this normal behaviour? I can’t even find a link to contact eBay with...

Counterfeit item

Hi Please can you help. I am trying to sell an item, a Dyson Airstrait which twice now has flagged as counterfeit. Once after being approved by VeRo following which i relisted. This second listing then has been taken down as counterfeit by “automatic...

Funds on hold

They have put funds on hold for 1 item but paid the next item. I have no disputes or any thing like that. I can not supply goods without the payment as goods are built to order. so its a bit of a catch 22. They are holding nearly £500. Also on last s...

Sold items to same buyer

I sent 2 items to same buyer without realising they paid separately I don’t notice 2’shippong labels so sent items combined. Please help as status for 1item shows awaiting delivery even though items have been delivered.

Item for sale not readily visible in searches

Hello, I have a couple of items for for sale on Ebay. I have not had as many views as I expected. If I search for the items in the central search bar using specific words from the title of my listing, the items appear in the listing. If however I do ...

Deal

I had 2 xl suitcases you sent me a deal for a Large one in the same suit can you send me that deal again as I lost the email

delivery to peruu

Helloa buyer has enquired about a vhs tape i have listed and wants me to send it to peru.on the item gsp it doesnt include peru and i've checked to see whether i had excluded it. ( i hadnt)is it because its a certain item its been excluded or is peru...

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Item not returned

Hello How does this work;I have a long standing account with e-bay (over 30 years) and excellent rating. I sold an item (a 100 year old trunk) A buyer wins the trunk and then complains that it was not as described.E-bay intervene and finds in favour ...

Postage.

Is it possible once a sale has been made to change from Evri to the Royal Mail. There are no Evri drop-off locations near me .

Refund issued

I received an email from Ebay which says "Refund issued for order 17-13192-62551", on 19 Jun 2025. In my account it is saying that the money is still pending. How long does the issued refund take to process? Regards, John117.1

Karma

I have been making and selling small items in Ebay for over ten years and in that time my products have been coppied but thankfuly my experience in a past life make my buyers confident so I still sell quite a few. Yesterday I notice a similar item to...

Unfair and inaccurate feedback

This buyer should be avoided! They attempted to bypass eBay regulations and involve me in it also. The buyer wanted to post 2 separately purchased items, to a different UK address, (avoiding the fee for international shipping), thank goodness for eBa...

Simple Delivery not covering costs

I need to edit postage costs as the price listed do not cover my costs. With the Post Office charging £3.90 and the fact that I am having to add about £1 extra to cover the specialist packing this is not feasible or sustainable. Moreover, simple deli...

Used Simple Delivery, item arrived with minor damage Ebay partially refunded, buyers now chasing me.

Im a private seller ocassionaly sell on ebay and I used ebay's simple delivery for an item sold recently for the first time. Dispatched the item on delivery the buyer contacted me claiming the item was damaged, sent a picture showing a very small scr...

Resolved! Asked To Delay Posting For 7 Days

Hi, I've just sold an item and the customer has asked me to wait 7 days to post as they're moving home. I typically dispatch items same.day, or within 24 hours at least. If I keep this item as sold but don't dispatch for over a week, will I lose the ...

Query about codes to release funds

My buyer got DPD to pick up the item i sold. What is this code though that I'm supposed to input so funds can be released. I have a copy of the DPD tracking label. No idea of what ebay is asking for. Does the buyer need to let ebay know she's recieve...

Complaints email address

I would appreciate an email address to contact eBay customer services please as non of the available options are relevant to my complaint. I was sent an email to advise that if I listed my first item I would then receive a voucher as a promotional we...

Selling performance

Hello there I am getting rather fed up now selling on ebay I have had no views on my listing and no sales my selling performance is also above standard I have 100% positive feedback my listing hsve also been optimised for SEO still no difference.what...

Can't sell an e-bike

I have been a member of ebay for 23 years but I'm appalled at the response when I just tried to sell an electric bike. It gives an automatic response saying:Unfortunately, you aren't yet eligible to list e-bikes, new e-bike batteries, or e-bike charg...

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Any help appreciated regarding a faulty item bought using my eBay account balance!

Hi all, wondered if anyone can help please. I bought a electric mobility scooter for £900 on Ebay using my Ebay account balance, two months after purchase the electrical hydraulic mechanism broke away from the main frame. Lots like poor welding joint...

Simple delivery terrible

I’m finding eBay selling consistently terrible and complicated to sell. The item I need to post is sent with either APC over night at £18. Or with ROYALMAIL special delivery at £22. These are the only 2 options I require. Yet eBay doesn’t allow me to...

Disappearing offer & amended price

I recently accepted an offer for an item, it said payment processing. Now the offer has disappeared completely, I’ve not been paid and the price of my item has been amended, but when I try and correct it the listing says ‘Certain details can't be cha...

Simple delivery queries

1. Has anyone had a high value item go missing and been fully refunded when using simple delivery?I did a couple of test listings, if I put the value at £50 eBay says I can post via Royal Mail for £3.64. if I increase the value to £700 eBays says the...

Postage charges

HiAm having trouble invoicing a buyer for multiple purchases. The buyer purchased 11 items but no matter which ‘awaiting payment’ I click on I get an invoice showing just 3 of the items. No matter I try cannot get the remaining 8 to subtotal on invoi...

Simple delivery excessive postal costs

Hi, I have just tried to list an item and the custom postage option seems to have gone, the item sells for £6.00 and is posted 2nd class large letter at a cost of £1.55 with proof of posting so the packet is covered if lost. Simple delivery is trying...

Payment on hold

I sold an item £290. I used the postage suggested by eBay. The seller asked me to upgrade to next day signed for. I did this at the post office and updated the tracking info on the eBay item. The item has been delivered. The seller has confirmed this...

Don't have photo id

Ebay, after letting me make so many sales has randomly asked me for photo ID, I am a 32 Scottish male, never needed ID as I don't drink alcohol nor go to clubs or even go abroad. To open my bank account I used letters to prove who I am. I got told I ...

Item damaged during delivery

A vinyl record I have recently sold was left outside the buyers home with no notifications and was left out overnight and damaged by the rain, the item was accidentally listed as being a red coloured vinyl as I just followed the “sell one like this” ...

Postage Change for Sellers

Hello, I’m trying to list an item and select Royal Mail Tracked 24 as the delivery option but it seems I can no longer do this. I have to post my items this way. Does anyone know how to go about it? The custom postage option is no longer available. T...

Resolved! Verified sellers

Hi can anyone tell me if there are any verified sellers on here, I'm new to eBay and keep getting useless rubbish sent to me which is not what is advertised in the description and in the photos of the items I buy . I check the ratings but they are ve...

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Fees

Can anyone please advise. I’ve had to change to a business account and the seller fees are taking away the little profit I make. (I’m a very small business)if I open an ebay shop will the seller fees be as high? I think they’re about 14% at the minut...

Postage cost

Someone has purchased 4 items, eBay have charged them for one lot of postage, however, when I go to buy the label ,I'm paying more than the buyer has, why is this ? I have used custom postage to list this item too, is this why ? Thanks

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motorcycle

Im trying to put a bid on a motorcycle in the usa. But Ebay uk wont let me. The seller says its ok his end. Any suggestions

seller abusing ebay

I purchased a car the pictures were tampered with the seller claimed only grill and 2 light damaged when it arrived after Paying £200 into the guys account and didnt want to go through ebay and had to pay the remainder into his account. the car was a...

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USA returns

Hi AllI have a customer who purchased some books from me using an UK ebay account and address, he collected from UK address and took the items to the USA, he has since decided the item is faulty and wants to return them from the USA, i have told him ...

Can’t access a seller’s page

Hi I can’t access a sellers page even though I know that it exists, I just get a page that says that they don’t sell to my region, which is wrong because I have a item coming from them that was on my watch list and I have bought it, I can message the...

Verification

Hi, I'm reaching out regarding my eBay account which has been stuck in verification for over two months now. Because of this, we haven’t been able to sell or receive payments, and our business has been seriously impacted.I’ve tried contacting support...

Final fee for business seller

Hey all, for some reason my fees for business seller are almost 20%. I have a seller level of below standard if it is evaluated today but my current seller level is above standard. And it should only be 16% if its below standard anyway. And that's be...

747 Saudi Arabian Issue Cassette Tapes.

Why has ebay taken down my listing that was selling a 747 Saudi Arabian Issue Cassette because it was deemed to be counterfeit but allowed almost identical listings for the same 747 Cassette Tapes on numerous other listings.

Issue getting refund

I received an item which didn;t match the photo or description on the listing. I've requested a refund and the seller replied I have zero confidence that I am ever going to see a refund and am reluctant to share any paypal details with this dodgy sel...

Order paid and disappeared

I have ordered an item on 10 July, paid, received the email confirmation about the estimated delivery date was on the 16th but never arrived and it is showing the following message when i try to track it. Order also dissappeared from my purchase hist...

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Release of funds

Delivered item personally. I had been told by Ebay customer service that provided buyer sent a message through an Ebay system (feedback) confirming they had received the item, funds would be released. Buyer confirms receipt but Ebay will not release ...

How To Create a Discount Coupon for Buyers

Hello everyone. Can someone please explain to me, as I am still fairly new to selling on Ebay, how to create a discount coupon for customers, and, if there are any links to this, can you please share those links, with full instructions as to how to c...

Return

I ordered firesuite from seller item clearly states pre built it's arrived flat pack I've started a return but parcel has to go to post office nearest 1_5miles away I'm 63 with a heart condition and there's no way I can carry 2 large boxes that far i...

A complete mess with Ebay

Returned 2 parcels same day via post office,one for ebay seller being 4 bulbs at 11.99, the other an item of clothing worth £57.00 to John Lewis. Following day I received 2 emaials from ebay one to say a case had been opened by seller and another to ...

Giving a refund

Hello I would like to hear your thoughts/views on this please as I'm left feeling very annoyed and frustrated I sold a very expensive surveying drone last week as spares or repair I stated in my add (selling as spares or repair spare parts only sold ...

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Request for refund closed without refund given

Hi I opened a request for a refund of an item I bought when it did not arrive and the seller did not respond. Now the request has been "closed due to inactivity" but I have not got a refund. How can I get ebay to give me a refund since the seller wil...

Product has stoped working

Should I be expected to pay the postage to return a phone changer that stoped working after 4 months?sell has offered me a 30% refund or to pay the postage myself to send it back……. Is that right? this is after

Rubbish 'Simple Delivery' - ebay get rid of it

I had to cancel an auction yesterday because either the buyer or ebay changed my delivery price, and then I was prevented from printing the label I wanted, and only offered a label with incorrect postage. This change needs to be backed out as the pos...

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  • 1 replies
  • 1 kudos

Buyers leaving a note on purchase

Hello we put in our descriptions for buyers to send us their registration number before/after purchasing from us but most don't do it, we have enabled the buyers note box so they can leave a message when purchasing but is there a way we can put a mes...

Unexpected Customs Charges - beware!

I would like to draw attention to the fact that imported goods may be charged customs duty in order for the item to be deliverd in the UK. I think ebay should highlight items which may incur extra charges . Maybe I am being naive, but things may not ...

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  • 2 replies
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Fraud

I've had fraudulent payments made from a scammer whos completed his purchases via eBay. This scammer has had access to my Revolut Business bank details - card number/cvc and expiry date. I have the payment amount which has been taken and the 'note' w...

Item Delivered, buyer says not, ebay case closed, but buyer asking me to get RM compensation

First time on the forum. I sent a camera (£175) to a student halls of residence to an international student. Royal mail 48hr tracked. Royal Mail says delivered, student says not, they opened case which was then closed by ebay with the supportive mess...

Ebay's assistant is pathetic

After dispatching an item with a tracked mail service, eBay is insisting I won't get paid until the end of this month, even though the tracking system (Royal Mail) shows the item as delivered on 16th and the buyer has posted feedback. The assistant d...

Label Problems

HelloI hope someone here can help me as I can't get through to Ebay.I had two items to send and for some reason I wasn't able to print the labels off. I upheld my obligations and sent the items with handwritten addresses. Unfortunately, I'm now tryin...

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Parcels not ordered in someone else's name

We recived a couple of parcels the other month to our address but with someone else's name on, this week we have received 3 more.Each are from different sellers.Tried contacting ebay but there is no option for my query.Any advice?Thanks

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Didn’t get the collection code

Just sold an item but my husband didn’t get the collection code and the buyer is ignoring my request for it. Is there anything I can do. I’ve got texts confirming collection arrangements.

Peugeot bumper

Hi I bought this item I fit a few weeks ago and noticed it was split?? So I have contacted seller thre emails and two phone calls and know joy Regards Thomas punshon

Combining postage for buyers

I often sell more than 1 item to a buyer who quite reasonably asks me to combine postage but ebay seem not to recognise this and want to send me a label for each item

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E Bike

Just bought an e bike, due to distance had the bike couriered to me, the bike arrived as described- no problem, but there was no supporting paper work blank log book no history or confirmation of previous ownership, nothing to back up claims that it ...

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