Payments to private sellers 4th February 2025

[smidge.cat12009]

I have been a private seller for some years, putting items on every week. Having spoken to two different Agents, both have assured me that the message explaining how payments will be paid out from 4th February, is aimed at new and/or occasional private sellers and not regular long-standing ones such as myself and already exists within e-bays 'Terms & Conditions' and has done so for some years. In which case, what I want to know is, why are they presenting it as if it is new and aimed at every seller, regardless of whether they are loyal, regular sellers, occasional sellers or new sellers?

[plum993]

The new changes coming into affect in Feb this year, are aimed at "Private sellers on ebay" only.

Business sellers are not affected by the changes,

[jckl1957]

Oh dear.

I don't know if Ebay Customer Services have no knowledge of the new system, but those new rules regarding payment will apply to every private seller.

The User Agreement is what you 'sign up to' when you start to buy or sell on the site, and the new payment terms are a part of that.

Unfortunately, you (and me), despite being a long-term, regular seller with lots of good feedback will be subject to payment holds.

So, payments will be released 2 days after tracking shows deliver, or 14 days after sending if there is no tracking or the tracking is not updated.

I am sure it now says this at the top of your selling page:

Changes to when you get paid

Starting on 4 Feb, funds will typically be available in your eBay balance 2 days after delivery.

It does mean you; there are no exceptions.

[smidge.cat12009]

Hi,
Thanks for the reply.
I just wondered if you have actually spoken to an agent about it, or whether that is your own interpretation of the message?
Cheers

[jckl1957]

No, I have not spoken to an agent - happy to tag a member of the Community Team (employed by Ebay) to confirm what I have said is accurate though.

dave@ebay 

marco@ebay 

[plum993]

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@smidge.cat12009 wrote:
Hi,
Thanks for the reply.
I just wondered if you have actually spoken to an agent about it, or whether that is your own interpretation of the message?
Cheers

---

@jckl1957  is correct,it's down to the way ebay word statements,and how agents answer questions when asked,as not all agents get things right unfortunately 😉

The changes affect ALL private sellers on ebay regardless of how they sell!

[smidge.cat12009]

It would be interesting to see what you are told if you contact an Agent employed now. I spoke to two different Agents, days apart, and both told me categorically, that it was not aimed at regular private sellers of longstanding, with a 100% feedback record such as you and I, and that I should carry on with how I've been doing things all this time and that next day payouts as soon as the buyer has paid, would also happen in the same as way, unless of course there were other problems (which is the case now).
They said that the reason for this term/condition being pulled out from the reams of 'T& C's', is because no one reads them and they needed to reiterate it to new sellers and those who sell once in a blue moon. It was only after speaking to the second Agent this morning, that the thought of asking why give it a specific date in that case, occurred to me.
   

[marco@ebay]

Hi all, thanks for tagging me here.

The new changes will apply to all private sellers as the mentors above are saying, that's correct. 👍

Hope this helps,

Marco

[smidge.cat12009]

Thank you for confirming that Marco and to everyone else who took the time to respond.

What I can't understand is why two agents (and who knows how many more) don't know what they are talking about and how someone like myself, who sends items literally all over the world, are going to get paid, regardless of tracking, when the items have to go via each countries Customs department, prior to being released and sent on to the buyer, and which the said Customs Departments are a law unto themselves and can (and have) held onto items, sometimes for weeks, before releasing them with no explanation to the buyer.

It is a ridiculous condition by e-bay that could well drive long-standing and loyal sellers onto other selling sites and is certainly making me think about doing so.