Community Newcomer
Posts: 1
Registered: ‎13-03-2018
Accepted Solution
Payment for item
I won an auction for a book, and thought payment had gone through. However it says payment. I contacted the seller & the payment is not in their PayPal account. They said they had just set up the PayPal account. How can I send the payment again to them, please?
Accepted Solution
Community Member
Posts: 41,360
Registered: ‎11-01-2003
in reply to loug-caro

Check in your Paypal account that the payment has completed.   If it has ask the seller to log into their Paypal account and click on the All Activity tab and scroll down the page.  The payment may be there saying "Pending - OK to send".  Payments are put on hold for new sellers but they are supposed to send the item.

If it's not that they may need to confirm the email address they have filed with Paypal.   Ask them to check in their Paypal account > click on the cog icon, top right > Email



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