Parcel sent using evri parcel shop hasn’t been delivered

How do I get a refund off eBay for an item sent via parcel shop tracked delivery service but not delivered ?

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Parcel sent using evri parcel shop hasn’t been delivered

If you're the buyer select "Report an item you didn't receive" on here:
https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/get-help-item-hasnt-arr...

 

If you're the seller if you bought the postage through eBay you claim here:
https://support.packlink.com/hc/en-gb/articles/5528489675922-How-can-I-request-compensation-for-dama...
If you bought it direct from the courier you claim from their website.

 

 

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