on 14-11-2017 6:45 PM
on 14-11-2017 6:56 PM
How does the buyer send it back at a higher cost
If an item is not as described then the seller has to send a pre paid label for the return so they pay whatever cost is involved.
It is up to the seller how it goes back
The buyer opens a not as described dispute at the bottom of the page under Resolution Centre and escalate it after another 8 days
The seller needs to send a pre paid label for the return
If they dont then ebay should when you escalate the dispute
Make sure it goes back tracked and that the tracking is in the dispute
You have 30 days from the day of delivery to open a dispute in ebay
Read up on the Ebay money back guarantee
If you allow ebay to send the label then it will cost whatever ebay think fit
You also would get a defect if you allow it to go that far
on 14-11-2017 7:00 PM
No. The buyer has to have on line proof that they have sent the item back, so postage has to be tracked.
If they don't send it tracked, the seller can deny they have received it.